Summary: Nurse educators provide essential support to physician practices in Florida Blue's rollout of a statewide patient-centered medical home, explains Barbara Haasis, RN, CCRN, senior clinical lead for Florida Blue's quality reward and recognition programs. They help practices meet key disease metrics within Florida Blue's performance scorecards, and can direct providers to both internal and external resources to help them resolve patient issues. Ms. Hassis also explains why providing after-hours access is a prerequisite for practices in the medical home program as well as the case manager's contribution to this program. Barbara Haasis presented during "The Patient-Centered Medical Home: Lessons from a Statewide Rollout," a 45-minute webinar on May 10, 2012, during which she shared how the health plan transitioned from the Recognizing Physician Excellence (RPE) program to a medical home model.
