Summary: Jochem, Co-founder and CEO of https://www.theydo.io/, talks about how to bridge the gap between agile workflows and customer-centric workflows. He shares how understanding the three stages of Journey Management (Mapping, Frameworks, Prioritization) helps to build solutions in line with opportunities. Learn about service blueprints on Balsamiq Wire-framing academy: https://balsamiq.com/learn/articles/wireframing-service-blueprints/
