308 | From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age
Summary: Although most hotels in the U.S. have remained open since the coronavirus pandemic outbreak, many guests are traveling for the first time in months. Hotel staff are tasked with helping guests navigate a whole new world while easing their fears of contracting COVID-19.<br> <br> Episode 308 of Lodging Leaders podcast explores how Crestline Hotels & Resorts, winner of J.D. Power’s inaugural Third-Party Hotel Management Guest Satisfaction Benchmark report, is keeping customer satisfaction at an all-time high in a challenging business environment.