215 | Hotel Crime: How to manage a high-profile case

Lodging Leaders show

Summary: When a hotel becomes a crime scene, there is little an owner or manager can do to ward off publicity.<br> But a hotel can recover from a crisis and save its image if it has a plan in place to deal with the aftermath of a high-profile incident.<br> Hotel crime has escalated around the world, and the U.S. is no exception.<br> Some U.S. hotels have been indelibly marked by crime. No matter if the hotel redesigns or even closes, the site is known forever for the high-profile incident.<br> In a few cases, owners have embraced the notoriety and actually made it work for their business.<br> In this episode we talk to Nancy Patel, who acquired a Texas hotel without knowing its infamy.<br> We also talk to Chris Daly, a hospitality PR expert who specializes in crisis communication, and with hotelier Imesh Vaidya who has been a spokesman for his city’s lodging community in the aftermath of hotel-related crimes.<br> Resources and Links<br> <br> <a href="https://www.redlion.com/tx/corpus-christi/knights-inn-corpus-christi-navigation-blvd" target="_blank" rel="noopener noreferrer">Knights Inn Corpus Christi at Navigation Boulevard</a><br> <a href="http://dalygray.com/" target="_blank" rel="noopener noreferrer">Daly Gray Inc. PR firm</a><br> <a href="https://premierhospitality.net/our-management/" target="_blank" rel="noopener noreferrer">Premier Hospitality</a><br> <br>