Summary: With greater demand and sales on-line, customer experience enhancements, and COVID-19 protocols in place, the retail landscape has changed dramatically in 2020. This episode dives into retail trends and changes with a look ahead to 2021. We look at what makes a good on-line grocery experience, merchandising opportunities and considerations, and the new normals that are here to stay. Guests on this episode include Colleen Martin of market research firm Caddle, Mike Mauti of Execulytics, and Daniel Kats from Infarm. Play the Podcast Thank you to our podcast sponsor, NatureFresh™ Farms.
