Summary: We look at one of the most underestimated skills in life: listening. We all want to be listened to, and we all hate it when we’re not listened to. But it’s easy to talk about and hard to do. We look at just how powerful good listening can be, what happens when we do it badly, and how it can turn situations around. We'd love to hear from you - email unlockingconflict@crux.org.uk Episode Resources Brene Brown video on empathy and sympathy: https://www.youtube.com/watch?v=1Evwgu369Jw We’d love to hear from you – if you have any questions or feedback, feel free to email us at unlockingconflict@crux.org.uk. Further resources and support: Mediation and Conflict: www.crux.org.uk www.peacewell.org.uk www.wandsworthmediation.co.uk (for those in Wandsworth Borough, London) Counselling/individual therapy: You can find a full list of free services on the NHS website: https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-helplines/
