231 | Culture Club: Your hotel’s work environment may be bad for business (Labor and Hiring Part 1)
Summary: Is your hotel a fun place to work? Do your employees look forward to spending their day at your hotel?<br> If the answers are no, then your business is in trouble.<br> Do you have difficulty keeping good employees? Do you see staff members whispering in huddled groups? Do you or your supervisors work behind closed doors?<br> If the answers are yes, then your business is in trouble.<br> Many hotel managers know how to build a culture of service to attract guests. At the same time, they may overlook the needs and expectations of the other people in the building.<br> Successful leaders not only focus on creating positive experiences that acquire guests and build customer loyalty, they expand those strategies to the hotel’s workforce to attract and keep good employees.<br> This episode of Lodging Leaders explores the concept of workplace culture, and why it matters, especially in today’s tight labor market.<br> We talk about how a positive work environment can make your hotel business, and how a toxic atmosphere can break it.<br> We interview Del Ross, chief revenue officer at Hotel Effectiveness; Carrie David, chief human resources officer at Interstate Hotels & Resorts; Chris Bennis, a recruiter with Snelling Hospitality; Bryan DeCort, executive vice president at Hotel Equities; and Nancy Curtin Morris, vice president of learning and people development at Hotel Equities.<br> Resources and Links<br> <br> * <a href="https://www.linkedin.com/in/delross/" target="_blank" rel="noopener noreferrer">Del Ross</a>, chief revenue officer at <a href="https://www.hoteleffectiveness.com/" target="_blank" rel="noopener noreferrer">Hotel Effectiveness</a><br> * <a href="https://www.linkedin.com/in/carriedavidsphrscp/" target="_blank" rel="noopener noreferrer">Carrie David</a>, chief human resources officer at <a href="https://www.interstatehotels.com/" target="_blank" rel="noopener noreferrer">Interstate Hotels & Resorts</a><br> * <a href="https://www.linkedin.com/in/christopherbennis/" target="_blank" rel="noopener noreferrer">Chris Bennis</a>, recruiter with <a href="https://www.snellinghospitality.com/" target="_blank" rel="noopener noreferrer">Snelling Hospitality</a><br> * <a href="https://www.linkedin.com/in/bryandecort/" target="_blank" rel="noopener noreferrer">Bryan DeCort</a>, executive vice president at <a href="https://www.hotelequities.com/" target="_blank" rel="noopener noreferrer">Hotel Equities</a><br> * <a href="https://www.linkedin.com/in/nancycurtinmorris/" target="_blank" rel="noopener noreferrer">Nancy Curtin Morris</a>, vice president of learning and people development at <a href="https://www.hotelequities.com/" target="_blank" rel="noopener noreferrer">Hotel Equities</a><br> <br>
