Summary: Synopsis<br> <a href="https://www.linkedin.com/in/jeremywalsh/">Jeremy Walsh</a>, who manages customer support for <a href="http://www.bniconnect.com">BNI Connect</a>, joins Dr. Misner on today’s podcast to talk about the <a href="https://bniconnect.zendesk.com/hc/en-us/articles/115000591368-BNI-Connect-Mobile-Getting-Started-Quick-Overview">BNI Connect mobile app</a>.This app is meant to enhance the BNI member experience on a day-to-day basis. The app is more than BNI Connect in the palm of your hand.<br> So what can you do with the BNI Connect app?<br> <br> * As soon as you log in, you can see your stats–even if you’ve only used paper.<br> * You can pass referrals directly from the app.<br> * You can record TCYB and CEUs.<br> * You can find and share contact information for your chapter members.<br> * You can invite a visitor to a BNI meeting.<br> * You can watch BNI educational videos and webinars in the learning center.<br> <br> They’re adding new features constantly based on member feedback. You get the app from <a href="https://play.google.com/store/apps/details?id=com.bnimobile.global&hl=en">Google Play</a> or the <a href="https://itunes.apple.com/us/app/bni-connect-mobile/id1212875170?mt=8">iOS App Store</a>. Just go to the app store on your phone and search for “BNI Connect.”<br> <br> Brought to you by the <a href="https://www.youtube.com/channel/UCavppwZDxSx_PbqWoG9leXw">Networking for Success Channel on YouTube</a>.<br> Complete Transcript of Episode 539 – <br> Priscilla:<br><br> Hello everybody and welcome back to the Official BNI Podcast, brought to you by the Networking for Success Channel on YouTube, which features Dr. Ivan Miser and many other networking experts. I am Priscilla Rice, and I am coming to you from Live Oak Recording Studio in Berkeley, California. I am joined on the phone today by the Founder and the Chief Visionary Officer of BNI, Dr. Ivan Misner. Hello, Ivan, how are you today?<br> Ivan:<br><br> I am doing fantastic. I would like to wish everyone a Happy New Year. It is going to be a great 2018. I am starting it off with a bang. I am driving later today to Dallas to do a big Ask Ivan event tomorrow.<br> Priscilla:<br><br> Okay. Great.<br> Ivan:<br><br> Dallas is about two and a half to three hours from where I am.<br> I have a guest today. He is a gentleman who has been on our podcasts many times. His name is Jeremy Walsh. Jeremy has been a BNI member for 16 years. During that time, he has been President of his chapter. He has been Vice President of his chapter. He has been a Director Consultant in the region for some time. He is the President of The Right Click, an IT company, and he has handled the customer service for BNI Connect for the last seven years. I have to tell you that, you know, people always hate customer service departments, but not with Connect.<br> I know I have said this on a previous call. We had one Director who was really upset with BNI Connect. “I am really mad at BNI Connect, but I love Jeremy Walsh and his team. They are just so fantastic. They make it so good.”<br> I have never known a customer service department to have such raving fans as Jeremy and his team, so Jeremy, welcome to BNI Podcast again.<br> Jeremy:<br><br> Thank you so much, Ivan. It is such a pleasure to be here. Honestly, one of the things about the customer service aspect is when we take one of the core pillars, one of the principles of BNI – and that is “positive and supportive”- and apply it to your business, that is one of the things that we can do with it by being positive and supportive with every caller that calls in.<br> Ivan:<br><br> Another thing that has gone over real well in addition to the customer service that you guys provide for the BNI Connect program is the BNI Connect mobile app. That is what we are going to talk about today.
