Summary: Taking telephone messages well is a skill that saves time for both the caller and the receiver. If you need to take a message for someone, get as much information as possible. Always include: The date and time of the call. The full name of the person calling (ask for correct spelling). The company the caller is from. The phone number and time available for callback. The purpose of the call. Give enough information to the caller so they know what to expect, such as when the person they are trying to reach will return.
