Summary: This month’s edition features a discussion about improving patient satisfaction scores, a topic covered at a popular HM13 workshop last spring. Session speaker Dr. Peter Short, chief medical officer for Addison Gilbert and Beverly Hospital at Lahey Health in Boston, talks about measuring patient satisfaction and why he thinks a patient’s experience determines a hospital’s success. Also from the session, Dr. Richard Slataper, medical director of hospital medicine service at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana, shares his observations about patient satisfaction surveys and thoughts about how hospitalists might influence other clinicians to improve patient satisfaction. Fellow session speaker, Dr. Steven Deitelzweig, assistant chair of hospital medicine at Ochsner Health in New Orleans, and chair of SHM’s Practice Management committee, tells why he thinks patient satisfaction is based on a solid connection between physicians and patients.
