Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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 Building B2B bonds - Bernie Borges on Engati CX | File Type: audio/mpeg | Duration: 26:41

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Bernie Borges talks about Building B2B Bonds on Engati CX. He says Inbound marketing is importantly anchored by good content, SEO friendly, etc. Once customers are on the website, you have to make it easy to deliver the content. Focus on omnichannel - Email, YouTube subscribes, twitter follows - if the customer follows you, he/she can see your content and engage. It's important to have omnichannel marketing - social media, bots, etc, all these different channels, wherever you are most active the company can engage. He says to make your social media easily accessible as you can like website, youtube, etc, as long as you are making them aware, you are signalling them that we are available. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #BernieBorges #EngatiCX #B2BBonds

 Humanizing Conversational AI - Gina Schreck on Engati CX | File Type: audio/mpeg | Duration: 15:10

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/blog/types-of-chatbots-and-their-applications https://www.engati.com/blog/chatbot-templates #GinaSchreck #EngatiCX #ConversationalAI

 2 steps ahead of tech - Steven Van Belleghem on Engati CX | File Type: audio/mpeg | Duration: 13:34

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Steven Van Belleghem, Co-founder and Board member of Nexxworks talks about staying 2 steps ahead with tech on Engati CX. 70% energy today, 20% for tomorrow and 10% the day after that’s the long run which creates new value and new opportunities. After a lot of research, he says a happy customer doesn’t mean a happy employee but happy employee in return helps a happy customer surely. AI can deliver value and benefits faster and in real-time. He mentions about hyper-personalization and voice command can be the next high level of customization. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/chatbot #StevenVanBelleghem #EngatiCX #AheadofTech

 Creating digital organisations - Jagmohan Singh on Engati CX | File Type: audio/mpeg | Duration: 20:50

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Jagmohan Singh, Global Head L&D- Digital Customer Experiences talks about Creating Digital Organizations on Engati CX. He says this pandemic can create a whole new opportunity as WFH and flexible hours will be a new norm. AI and tech have a bigger role, they will help with the funneling part, faster decision making. Eg: for the healthcare sector - AI is helping. He also mentions hyper-personalization and AI tech is an answer to that, it can do that in seconds.   If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/chatbots-for-healthcare https://www.engati.com/glossary/escalation-management https://www.engati.com/blog/chatbots-for-healthcare https://www.engati.com/glossary/real-time-communication #JagmohanSingh #EngatiCX #Digitalcreation

 Humanizing business inside out - Stacy Sherman on Engati CX | File Type: audio/mpeg | Duration: 13:57

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Stacy Sherman, Head of CX & Employee Engagement, Forbes Writer & Blogger for DoingCXRight.com talks about humanizing business inside out on Engati CX. She says employee motivation is important, giving them the right training, support, etc they will do the right thing even without supervision. She also says empathy is important, listen to what they are saying. Communicate with your customers, celebrating successes is important may be small, but they do add up, appreciating them gives motivation. Tech can be used to enhance, but the human element cannot be forgotten. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #StacySherman #EngatiCX #HumanizingBusiness

 The 4 building blocks of CX - Raul Amigo on Engati CX | File Type: audio/mpeg | Duration: 15:39

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Raul Amigo, Founder of Umuntu, CX Crafter, and Speaker talks about the 4 building blocks of CX on Engati CX. He says If you cannot deliver a memorable customer experience through technology, you won't be successful, be proactive in designing solutions for a better experience. Customers change their minds after every interaction. Technology is the key and it drives experiences, therefore, be innovative. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #RaulGuillermoAmigo #EngatiCX #BuildingBlocksOfCX

 Loyalty, fan-base, and brand-building - David Scott on Engati CX | File Type: audio/mpeg | Duration: 20:30

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. David Meerman Scott, Author of WSJ bestseller FANOCRACY talks about Loyalty, fan-base, brand-building on Engati CX. He says customer relationships are much more imp than products/services, organisations that can build a tribe of people will succeed. Build fans for your company, they'll stay loyal. Turning fans into customers and customers into fans that's about human relationships. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #DavidMeermanScott #EngatiCX #Brandbuilding

 The tech vision for your CX mission - Amas Tenumah on Engati CX | File Type: audio/mpeg | Duration: 22:12

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Amas Tenumah, Founder of BetterXperience talks about The tech vision for your CX mission on Engati CX. He says AI brings intelligence that we haven’t seen ever. Customer doesn’t hate automation but they hate it when it's badly made or created. The future of customer experience has to be smarter, not cheaper or faster. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-segmentation https://www.engati.com/glossary/roi-calculator #AmasTenumah #EngatiCX #TechforCxmission

 AI - A new perspective - Sarah Gratton on Engati CX | File Type: audio/mpeg | Duration: 12:19

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Sarah-Jayne Gratton, Founding Partner, The Influencers talks AI- a new perspective about the new perspective to AI - on Engati CX. She says AI is learned form of intelligence an actual notion of AI - goes back to 2000s, and at that time we had fear of losing jobs, today again we see shift amplified by COVID. We have always been a part of tech every day, but now more than ever. She even says invest more, develop more tech, and also value more parts of the world where education is difficult. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/blog/hr-chatbots https://www.engati.com/blog/chatbots-for-recruitment https://www.engati.com/chatbots-for-hr https://www.engati.com/glossary/chatbots-in-human-resource #Sarah-JayneGratton #EngatiCX #NewPerspectiveToAI

 The endless possibilities of Edtech - Yadu Muntha on Engati CX | File Type: audio/mpeg | Duration: 34:33

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Yadu Muntha, Global sales leader, speaker, and consultant talks about The endless possibilities of EdTech on Engati CX. He says 1 person can't handle 30 students, 1 person can't conduct exams, answer questions, and correct papers, it is directly affecting operational efficiency. Because of technology lots of people will lose their jobs to some extent. It all started at industry 1.0 now we’re at 4.0 in terms of tech and industry, compare 1.0 with 4.0, and tech transformed everything. Lakhs of people shifted to 1000s of people, work done by 100s of people can now be done by 1 machine, from manual labor to using a tractor, everywhere transformation is required. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-training https://www.engati.com/glossary/facial-recognition #YaduMuntha #EngatiCX #EdTech

 Trend tracking with AI - Chris N. West on Engati CX | File Type: audio/mpeg | Duration: 13:29

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Chris N West, Founder & President of LR Training Solutions talks about Trend tracking with AI on Engati CX. He says lots of people think just having social media presence is enough “Oh we don't need a website” that's not how it works and content is the key. He also mentions having your name on the first page of google for the actual product/service you deliver. TWO - make sure you’re focusing on different areas of digital marketing. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #ChrisNWest #EngatiCX #TrackingwithAI

 Intrinsic motivation for extrinsic results - Claire Boscq-Scott on Engati CX | File Type: audio/mpeg | Duration: 22:19

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Claire Boscq-Scott, Keynote Speaker, and Global CX Guru talks about Intrinsic motivation for extrinsic results on Engati CX. He says AI and tech are incredible ways to understand customers, build conversations, and personalize data. Technology is incredible, but it will not replace humans. Tech should be used as much as possible, but the human touch is very important and both should work in a combined way. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #ClaireBoscqScott #EngatiCX #Intrinsicmotivation

 Empathy, collaboration & growth with AI - Dennis Wakabayashi on Engati CX | File Type: audio/mpeg | Duration: 14:18

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Dennis Wakabayashi, VP Customer Experience Solutions Delivery at RR Donnelley, talks about Empathy, Collaboration & Growth with AI on Engati CX. He says that it all starts with empathy, customers, employees, citizens, stakeholders, etc and when all these people work together you will see financial growth. He states that a customer needs to be happy and therefore create a safe environment for them. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/blog/types-of-chatbots-and-their-applications https://www.engati.com/blog/chatbots-for-banking #DennisWakabayashi #EngatiCX #EmpathyWithAI

 Engaging digitally - Howard Wolpoff on Engati CX | File Type: audio/mpeg | Duration: 24:06

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Howard Wolpoff, Chief Marketing Strategist at Profit Master Business Solutions talks about Engaging Digitally on Engati CX. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #HowardWolpoff #EngatiCX #EngagingDigitally

 Automating B2B marketing - Cyril Bladier on Engati CX | File Type: audio/mpeg | Duration: 31:11

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.Blog link: https://blog.engati.com/ | Subscribe now. Cyril Bladier, Sales & Marketing CEO at Business-on-Line talks about Automating B2B Marketing on Engati CX.He says businesses should find opportunities to use automation and a bot can play an important role in customer service. He also mentions that bots can be a game-changer for an organization. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-centricity https://www.engati.com/glossary/customer-effort-score https://www.engati.com/glossary/robotic-process-automation https://www.engati.com/glossary/natural-language-generation https://www.engati.com/glossary/chatbots-in-telecom https://www.engati.com/glossary/language-localization #CyrilBladier #AutomatingB2BMarketing #EngatiCX

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