Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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 3 Vs of data innovation - Doug Laney on Engati CX | File Type: audio/mpeg | Duration: 32:26

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Doug Laney, Principal, Data and Analytic strategy, Caserta talks about the 3 V's of data innovation on Engati CX. He says that data is an important asset for a company. He also mentions that after analysing the data companies can improve their processes, target the relevant markets, understand them, look for new product opportunities. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/conversation-as-a-service https://www.engati.com/glossary/human-computer-interaction https://www.engati.com/glossary/speech-to-text-translation https://www.engati.com/glossary/business-process-improvement https://www.engati.com/glossary/cpaas https://www.engati.com/glossary/interoperability https://www.engati.com/glossary/scripting-language https://www.engati.com/glossary/inbound-call-centre #DougLaney #EngatiCX #DataInnovation

 Innovating innovation - Steve Towers on Engati CX | File Type: audio/mpeg | Duration: 17:55

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Steve Towers, CEO & Founder, BP Group talks about innovative innovation on Engati CX. He says that the organisation have been challenged, it's all about survival, and now the customer behaviour has changed - they want their higher expectations to be met. he also says that the company that doesn't have happy employees won't have happy customers. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #SteveTowers #EngatiCX #Innovation

 Fostering public sector innovation - Ann Dunkin on Engati CX | File Type: audio/mpeg | Duration: 28:04

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Ann Dunkin, Chief Technology Officer, State & Local Government at Dell talks about fostering public sector innovation on Engati CX. She says that people are still trying to figure out how to deliver government services remotely. She believes that it's important to formulate a long term strategy in order to compete for resources. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #AnnDunkin #EngatiCX #Dell #FosteringPublicSectorInnovation

 Leadership in lockdown - Isabel De Clerq on Engati CX | File Type: audio/mpeg | Duration: 14:10

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Isabel De Clercq, founder of connect|share|lead talks about leadership in lockdown on Engati CX. She believes that leaders should talk about what they have learned on the digital channels. She says that leaders also need to ask what have their employees learnt in the meetings, they need encouragement. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/canned-responses https://www.engati.com/glossary/biometric-recognition https://www.engati.com/glossary/reinforcement-learning https://www.engati.com/glossary/chatbots-in-transactional-enquiries #IsabelDeClercq #EngatiCX #LeadershipInLockdown

 The evolution of digital business - Gokul Alex on Engati CX | File Type: audio/mpeg | Duration: 46:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Gokul Alex, CIO - Spathion Labs talks about the evolution of digital business on Engati CX. He says that when we look at any digital process, it's all about a uniform extraction of technology to give you a measurable experience.CX is considered to be the most concrete and the most real measure of the digital transformation. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-engagement #GokulAlex #EngatiCX #EvolutionOfDigitalBusiness

 Enhancing CX with edge computing - Robert Linsdell on Engati CX | File Type: audio/mpeg | Duration: 12:49

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Robert Linsdell, Managing Director; Australia and New Zealand, Vertiv Co talks about enhancing CX with edge computing on Engati CX. He says that edge computing removes lot of redundancy and chatbot can function – even without being connected, you are getting consistency of services – its programmed to respond. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/ai-powered-chatbots #Robert Linsdell #EngatiCX #EdgeComputing

 Creating an uplifting service culture with tech - Ron Kaufman on Engati CX | File Type: audio/mpeg | Duration: 23:32

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Creating an uplifting service culture has many benefits, according to New York Times’ bestselling author, Ron Kaufman. Explore these benefits by checking out this exclusive interview on Engati CX. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/service-culturehttps://www.engati.com/glossary/genetic-algorithms #RonKaufman #EngatiCX #UpliftingServiceCultureWithTech

 Neuro-linguistic programming in customer service - Frans Reichardt on Engati CX | File Type: audio/mpeg | Duration: 30:24

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Frans Reichardt, Global speaker - customer experience talks about the neuro-linguistic programming in customer service on Engati CX. He believes that NLP can help you build a relationship with your customers and also your employees, it can help you to better understand the other person's perspective. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #FransReichardt #EngatiCX #NeuroLinguisticProgramming

 NLP - from the 1950s to the 2020s - Dr. Ganapathi Pulipaka on Engati CX | File Type: audio/mpeg | Duration: 26:21

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Dr. Ganapathi Pulipaka, Chief Data Scientist, Accenture talks about the transformation of NLP — from the 1950s to the 2020s on Engati CX. He says that earlier NLP was not sophisticated but now it has picked up sophistication and deep neural network. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #Dr.GanapathiPulipaka #EngatiCX #NLP

 The impact of AI on telecom - Ravi Prasad on Engati CX | File Type: audio/mpeg | Duration: 34:57

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Ravi Visvesvaraya Sharada Prasad, Co-founder & Co-Chief Executive of 7GTech talks about the impact of AI on telecom on Engati CX. He believes that automation reduces human error, AI can help the customers solve their own problems instantly. He also explains how nature plays a key role while designing the technologies. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-churn https://www.engati.com/chatbots-for-telecom #RaviVisvesvarayaSharadaPrasad #EngatiCX #ImpactOfAI

 The omnichannel experience - Christine Crandell on Engati CX | File Type: audio/mpeg | Duration: 28:58

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Christine Crandell, President of New Business Strategies, talks about the omnichannel experience on Engati CX. She says that companies need to be omnichannel, but need to look at what channel they are on and they need not be everywhere, instead be on some channels that create the most value. She also mentions that it's important to analyse data and understand what customers want. She believes that big companies are born in these tough time so change and innovation will lead to success. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/omnichannel #Christine Crandell #EngatiCX #OmnichannelExperience

 Enhancing cyber-security with AI - Aghiath Chbib on Engati CX | File Type: audio/mpeg | Duration: 19:02

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Aghiath Chbib, CEO - Seecra talks about enhancing cybersecurity with AI on Engati CX. He says that Machines and AI can analyse tons of data, based on that companies can take actions, become alert of a disaster situation much faster. He also believes that on - prem is a better options which is more comfortable. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #AghiathChbib #EngatiCX #CyberSecurity

 AI against cybercrime - Tina Gravel on Engati CX | File Type: audio/mpeg | Duration: 25:15

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Tina Gravel, SVP Global Channels and Alliances, Appgate talks about zero trust and application of AI against cybercrime. She says that organisations should have a zero trust policy to protect themselves from cybercriminal. She also believes that AI in right hands might save us against cybercrime. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #TinaGravel #EngatiCX #CyberSecurity

 Don't waste a crisis - Mike Flache on Engati CX | File Type: audio/mpeg | Duration: 20:07

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. Mike Flache, Entrepreneur, Business Angel and Philanthropist explains how this crisis can be a huge opportunity for businesses. He believes that every crisis is a great opportunity, you just need the right mindset. He also says that it's important to understand the markets and the progress, build products and services that solve those problems. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #MikeFlache #EngatiCX #Dontwasteacrisis

 Revolutionizing Customer Retention - David Avrin on Engati CX | File Type: audio/mpeg | Duration: 25:26

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now. David Avrin, CX Keynote Speaker, Visibilty International, talks about revolutionizing customer retention on Engati CX. He says that we use resources on customer acquisition, and we hardly focus on retention. Our job is customer conversion. We think we're good at this but we miss out on retention, we have to keep dating our customers. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-acquisition #DavidAvrin #EngatiCX #RevolutionisingCustomerRetention

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