Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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 Emotional Intelligence And Customer Success | Ashna Patel Talks To Engati CX | File Type: audio/mpeg | Duration: 28:10

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Ashna Patel, Manager of Customer Success & Support Teams at Ascent Cloud LLC talks highlights Emotional Intelligence and why is it important in businesses and how can businesses improve customer engagement with emotional intelligence. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #cx #cs #customersuccess #business #b2b #customers #tech #emotinalintelligence #customersupport

 Dos And Don’ts Of Digital Customer Success | Revathi Venkatraman Talks To Engati CX | File Type: audio/mpeg | Duration: 25:10

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Revathi Venkatraman, Head of Customer Success for the APAC region at Slack talks about how organizations are adopting remote work as a part of the workplace culture. She also highlights how Customer success is becoming a promising career discipline, and what are some career paths in Customer Success. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #customer #cutomerexperience #customersuccess #business #cx #cx

 How To Become A Customer Centric Company | Michela Cocco Talks To Engati CX | File Type: audio/mpeg | Duration: 17:43

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Michela Cocco,  Global Customer Experience & Innovation manager at Nespresso talks about how should businesses define their success and outline what growth they need to achieve their goals, and what metrics should be considered Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #customer #customercentricity #business #cx

 Tips On Overcoming B2B Challenges | John McTigue With Engati CX | File Type: audio/mpeg | Duration: 18:14

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg John McTigue, B2B Marketing Advisor at the Customer Journey Maestro talks about how drastically CX programs vary from B2B to B2C and if there are any differences or if they are similar. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #b2b #business #cx #customerexperience #customer

 How to prevent involuntary churn? | Anita Toth talks to Engati CX | File Type: audio/mpeg | Duration: 18:28

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Anita Toth, Chief Churn Crusher at Anita Toth Inc talks about how expensive churn is to a company and why retention is the key to growing profitably, and how to prevent involuntary churn Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #churn #customerexperience #cx #customerservice #b2b #b2c #business 

 Diversity and Inclusion in Technology | Aubrey Blanche talks to Engati CX | File Type: audio/mpeg | Duration: 43:54

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Aubrey Blanch, Director of Equitable Design, Product & People at Culture Amp talks about if governments should be doing more to support equality, diversity, and inclusion within the workplace concerning legislation. She highlights what employees can do to tackle inequality and put pressure on their company to become more diverse and inclusive   Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #diversity #inclusion #workspace #diversityandinclusioninworkspace 

 Upcoming payment trends in 2022 | Jonathan Shroyer talks to Engati CX | File Type: audio/mpeg | Duration: 27:38

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc. talks about the  upcoming payments trends in 2022 and why global payments are getting more and more popular along with what’s the new face of cryptocurrencies Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #crypto #crytocurrencies #payments #tech #fintech #business

 The CX design framework | Santhakumaran Atmalingam talks to Engati CX | File Type: audio/mpeg | Duration: 19:34

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Santhakumaran Atmalingam is a Global Customer Experience Specialist at CX EXPERT ASIA.  He talks about the customer experience alignment three-legged tool and shares ways to create a great CX strategy. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #cx #customerexperience #customers #b2b #business #technology

 How can eCommerce sellers boost sales | Steve Chou talks to Engati CX | File Type: audio/mpeg | Duration: 19:05

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Steve Chou is an e-commerce expert, speaker, influencer, and founder of MyWifeQuitHerJob.com. He talks about the must for eCommerce sellers to boost sales and how do businesses get customers to be emotionally invested in their products. He shows us How we can identify, evaluate and rectify the challenges we come across in the customer cycle and what are the possible biggest mistakes made. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #ecommerce #expert #customers #b2b #business

 Agility In Business | Karl A L Smith Talks To Engati CX | File Type: audio/mpeg | Duration: 20:40

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in business. He also talks about the next normal and agile working and how HR can help other departments become Agile. Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #business #technology #cx #organisations #legacysystems

 Technology, CX and Cybersecurity| Matthew Rosenquist talks to Engati CX | File Type: audio/mpeg | Duration: 27:07

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Matthew Rosenquist is a  Chief Information Security Office at Eclipz.io, Inc. talks about how has technology been used to better customer experience and how crucial is cybersecurity as a parameter in the whole process. And given his experience with technology, he talks about what he believes lies in the future of conversational intelligence and how is it going to change the world of customer service Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #technology #cx #customerexperience #cybersecurity

 Critical Steps Of Change Management | Jason C. Whitehead Talks To Engati CX | File Type: audio/mpeg | Duration: 14:54

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Jason C Whitehead, Co-Founder at Success Chain talks about CSMs / SaaS vendors on how to help their customers maximize and sustain high, effective user adoption. He also highlights what SaaS vendors need to know and do in order to drive change and internal alignment internally Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #saas #customersuccess #customers #change #saasvendors

 What is your next start up idea? | Pravin Rajpal talks to Engati CX | File Type: audio/mpeg | Duration: 40:06

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Pravin Rajpal, Innovation Coach, Author & InventorFounder InnovatioNext Consulting shares an amazing start-up idea that revolutionizes the Edtech sector. He also tells us how organizations can leverage disruptive technology and apply human-centric design to create products that help make the customer experience vision come to light Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #edtech #startup #startupidea #education #innovation

 Perfect Pitch | Martin Barnes talks to Engati CX | File Type: audio/mpeg | Duration: 20:29

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: www.engati.com/ Blogs: engati.com/blog Check out our CX Library- CX Community page: www.engati.com/cx-community YouTube Interview series: www.youtube.com/playlist?list=PL0…ZlGGPHWfVjQRPpwr4 SoundCloud Interview series: soundcloud.com/user-670584022/tracks Spotify Interview series: open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Martin Barnes, Founder of 8 Seconds 2 Connect talks about highlights the components of a good pitch and shares some actionable tips to improve our pitch. He also explains the difference between pitching stories and pitching facts. Check out the 200 CX Thought Leaders to follow for 2021 - s.engati.com/2z9 Follow us on- Facebook: www.facebook.com/getengati LinkedIn: www.linkedin.com/company/engati-cx Twitter: twitter.com/getengati Instagram: www.instagram.com/getengati/ Talk to us: contact@engati.com #pitch #perfectpitch #speech #sales 

 Sales Leadership And Ethics | Dale Zwizinski Talks To Engati CX | File Type: audio/mpeg | Duration: 13:53

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Dale Zwizinski, VP, North American Sales at Beezy talks about how can businesses go about drawing up a sales forecast with AI in place and throws light on the one thing that sales leadership needs to abide by. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #sales #customers #business #ethics #cx #technology

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