Digital Workplace Impact

This episode of Digital Workplace Impact takes us on a tour of the globe and explores how technology is enabling developing nations to kickstart their economies and inspire their younger generations. Paul Miller speaks with Samia Melhem, Global Digital Development Lead at the World Bank’s Transport and ICT Practice. With a dramatic rise in entrepreneurial spirit among the young, as well as the speed of response that comes with social media, governments need to digitally modernize from within to inspire and cater for the needs of their fledgling citizens. Paul and Samia discuss what is needed to drive these projects forward to a successful completion; how the word is spreading; and why ICT (information communication technology) has been key to the breakthrough in so many developing countries. Show notes, links and resources for this episode: “World Development Report 2016: Digital Dividends” - http://www.worldbank.org/en/publication/wdr2016 Digital Nations Group meeting at World Bank HQ, Washington DC – https://digitalworkplacegroup.com/2017/04/27/digital-nations-group-convene-world-bank-hq-washington-dc Digital Workplace Impact: How NASA explores digital space in the 21st Century (with David Meza) – https://digitalworkplacegroup.com/dwg_podcast/nasa-digital-space-21st-century

The first Digital Workplace Impact podcast of 2018, hosted by Paul Miller, investigates wellbeing (a very topical subject for January!) with Sally Augustin and Christine Kohlert. Wellbeing in the workplace has benefited from a sea-change in recent years, with organizations taking it more seriously and working harder to retain employees. Tune in to hear the trio discuss the impact of wellbeing on employee output; how digital workplaces can have an adverse effect on our wellbeing; balancing company and local cultures; and napping at work! Show notes, links and resources for this episode: “Design with Science” – https://designwithscience.com “Space for Creative Thinking: Design Principles for Work and Learning Environments”, by Christine Kohlert and Scott Cooper – https://www.amazon.co.uk/Space-Creative-Thinking-Principles-Environments/dp/3766722670/ref=sr_1_1?s=books&ie=UTF8&qid=1514581982&sr=1-1 “Dar Es Salaam: Urbane Restrukturierung Einer Afrikanischen Hafenstadt”, Christine Kohlert’s first book – https://www.amazon.co.uk/Dar-Salaam-Restrukturierung-Afrikanischen-Stadtgeschichte/dp/3899755499/ref=sr_1_2?s=books&ie=UTF8&qid=1514581982&sr=1-2 Workplace Trends – https://workplacetrends.com

In this special episode of Digital Workplace Impact, instead of being the interviewer, Paul Miller, CEO of DWG, is the interviewee. Paul talks us through his 10 digital workplace predictions for 2018, with the objective of helping digital workplace teams to anticipate industry trends along with their implications. Now in his fifth year of predictions (and with a strong track record), tune in to find out what Paul believes the digital workplace has in store for us! Show notes, links and resources for this episode: My 10 digital workplace predictions for 2018 - https://digitalworkplacegroup.com/2017/11/27/10-digital-workplace-predictions-2018/

Since its inception in 1958, NASA has accumulated a wealth of data and information as part of its spectacular research programme. One of its most significant challenges is how to turn this data and information into actionable knowledge. As Chief Knowledge Architect, our guest, David Meza grapples with this challenge every day. Hear David’s thoughts on what it’s like to work at NASA; our (sometimes unhealthy) dependency on technology; and how the digital workplace has influenced team dynamics (and the demise of the ego!). Show notes, links and resources for this episode: Digital Workplace Impact Episode 15: Driving for digital workplace success – with Williams Formula 1: https://digitalworkplacegroup.com/dwg_podcast/digital-workplace-williams-formula-1/ Paul Miller’s blog post: 5 essential skills we need now – for the digital workplaces to come: https://digitalworkplacegroup.com/2017/10/17/5-essential-skills-we-need-now-for-the-digital-workplaces-to-come/

As we close out our first season of Digital Workplace Impact, we’ve taken the opportunity in this episode to revisit some of the highlights. And what a season it was! We covered everything from the highs ignited by passionate people all the way down to the lows of the darker side of digital. Our exceptional guests have holidayed with colleagues, changed working practices, digitally transformed businesses over 300 years old and worked for robots. They’ve challenged the status quo and are striving for better working environments for today and for the future. Meet our heroes of Season 1! Show notes, links and resources for this episode: All Digital Workplace Episodes can be found here: https://digitalworkplacegroup.com/dwg_podcast/

Williams F1 is three years into a five-year digital and IT transformation programme. Graeme Hackland, CIO, talks to Paul Miller about how the digital workplace is helping the team to reach its shared goal: continually improving the performance of their F1 cars. He shares their journey to date, the challenges facing Williams and how the digital workplace has helped them to move forward. Follow the conversation as Graeme reveals insights into his team’s work and explains why Williams is more like other businesses than you might at first think – they just operate at a slightly faster pace! Show notes, links and resources for this episode: Williams: http://www.williamsf1.com/ DWG report: Setting up a user experience programme: The path to a user-centred digital workplace - https://digitalworkplacegroup.com/resources/download-reports/setting-user-experience-programme-path-user-centred-digital-workplace/

As runner-up in the Digital Workplace of the Year 2017 Awards, Vodafone has come a long way since embarking on its digital journey in 2008. Sharon Doherty and Robert Leeson explain how the company has joined forces across the board to provide “a total experience for its employees”; expand on some of the initiatives that most impressed the judges; and discuss what they believe has been key to Vodafone’s success. Show notes, links and resources for this episode: Winner of the Digital Workplace of the Year Awards: http://digitalworkplacegroup.com/2017/06/21/winner-digital-workplace-year-announced/

Today, it is easier than ever to connect digitally with others around the world. Within the workplace, for those who sit in front of a computer, this is a straightforward task. However, how can the millions of employees who don’t sit at desks connect digitally with the rest of the organization? Workplace by Facebook launched with a mission to connect the previously unconnected. VP, Julien Codorniou, explains how its new platform has been able to successfully connect factory workers, holiday reps and baristas with the wider business. Oxfam America’s Neal McCarthy speaks from the user perspective to tell us how they are using Workplace by Facebook to transform the way they share information, and how these learnings are being used to help Oxfam reach the very people it’s trying to help. Show notes, links and resources for this episode: Workplace by Facebook: https://www.facebook.com/workplace Oxfam: https://www.oxfam.org/ Digital Nations Group: http://digitalworkplacegroup.com/digital-nations-group/ Can Knowledge Management save the world?: http://digitalworkplacegroup.com/dwg_podcast/knowledge-management-save-world/

The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task. In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse. Show notes, links and resources for this episode: BNY Mellon – Winner of the Digital Workplace of the Year: http://digitalworkplacegroup.com/2017/06/21/winner-digital-workplace-year-announced/ Measuring the digital workplace: http://digitalworkplacegroup.com/2017/07/19/measuring-digital-workplace/

Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises. To demystify the terminology, Paul Miller talks to KPMG’s Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results. Show notes, links and resources for this episode: To fight Zika, coordinating agencies must prioritize effective Knowledge Management: https://www.newsecuritybeat.org/2016/03/fight-zika-coordinating-agencies-prioritize-effective-knowledge-management/

As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late. Show notes, links and resources for this episode: The Codecademy: https://www.codecademy.com Peter Thiel: https://en.wikipedia.org/wiki/Peter_Thiel Andela: https://andela.com Giving Good: http://givinggood.com

When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be. They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces. Show notes, links and resources for this episode: The Timeless Way of Building, Christopher Alexander: https://en.wikipedia.org/wiki/The_Timeless_Way_of_Building A Pattern Language, Christopher Alexander: https://en.wikipedia.org/wiki/A_Pattern_Language Biophilic Design: http://www.biophilicdesign.net/

This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges. Show notes, links and resources for this episode: How user experience debt bankrupts your digital workplace: http://digitalworkplacegroup.com/2014/07/11/how-user-experience-debt-bankrupts-your-digital-workplace/ Boagworld: https://boagworld.com/

Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well. Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people. Show notes, links and resources for this episode: Digital Eagles: http://www.barclays.co.uk/DigitalEagles/P1242671738729 Digital Wings: http://www.barclays.co.uk/digital-wings

Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience? Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation. Show notes, links and resources for this episode: Intranet Love Affairs – DWG Report Executive Summary http://digitalworkplacegroup.com/resources/download-reports/free-summary-intranet-love-affairs/ Workplace by Facebook https://workplace.fb.com How we organise the digital workplace at IKEA https://www.slideshare.net/Intranatverk/how-we-organise-the-digital-workplace-at-ikea