Modern Dealer: Business Development with Colin Thomas BDColin™ show

Modern Dealer: Business Development with Colin Thomas BDColin™

Summary: Whether you have your BDC, sales floor or a hybrid working leads and phone ups, BDC Colin can analyze your process, make recommendations on how you can sell more cars, assess the sustainability of your team members, provide one time or ongoing training and coaching both in a classroom group environment and one on one, help your BDM or BDD by installing tools and metrics to hold your team accountable, or have an open-house recruiting event for your sales floor or BDC, Call BDC Colin to schedule your onsite dates 708–733-5463 or 708-RED-LINE. BDC Colin works with all NEW unit OEMs Support this podcast:

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 Business Development Fail: Metro PCS - Call Handling, Escalation / TO / Turn /Take Over Process At It's Worst | File Type: audio/x-m4a | Duration: 1792

This is an interaction  that occurred between myself and a Metro-By T-Mobile representative today regarding an ongoing issue I have been having with my service that has been ongoing for nearly a month. After 11 (eleven) phone calls, tickets being prematurely closed without resolution, it is painfully clear Metro does not have process in place to protect their sales and profitability as well as ensuring a seamless customer experience. This is customer abuse. If you are not regularly auditing your customer contact points I ASSURE you that your customers will experience a dis-jointed experience like this. At the completion of the call without indication I was abruptly dumped into a survey queue for which I confidently indicated on all four questions my satisfaction left was a 0/10 at which point their IVR xfered me to a live (presumably) "save" team member who accidentally disconnected the call. No follow up efforts were made after this disconnect despite repeated requests that in case of a disconnection I was to be called back. Every representative insisted this wasn't "possible". Off site, outsourced call center initiatives DO NOT WORK. As a customer I literally was forced to dictate proper notes to be entered into their CRM after 11 phone calls. This is beyond unacceptable.  --- This episode is sponsored by · Anchor: The easiest way to make a podcast. Support this podcast:

 Too busy to sell cars? | File Type: audio/x-m4a | Duration: 527

Episode 82 discusses how a dealer must be willing to take swift action to maintain a profitable BDC --- Support this podcast:

 Fixed Ops BDC w Glenn Porzelt | File Type: audio/x-m4a | Duration: 3410

Glenn Porzelt talks service BDC --- Support this podcast:

 96% of dealers think they respond with X minutes | File Type: audio/x-m4a | Duration: 708

An interesting study conducted by BDC Colin™ recently uncovered that 96% of dealers believe they respond to their Internet leads within 10 minutes --- Support this podcast:

 Full Carvana inventory confirmed on ATC AND cars | File Type: audio/x-m4a | Duration: 392

Episode 79 discusses how Carvana inventory is now listed on Cars and Trader ... are you sustainable? --- Support this podcast:

 Recruiting for Internet/BDC 3.0 | File Type: audio/x-m4a | Duration: 563

Effective recruiting techniques for Internet sales/BDC --- Support this podcast:

 You don’t need more leads | File Type: audio/x-m4a | Duration: 740

You need a sustainable game plan to be meaningful, timely and transparent and less reliable on 3rd parties --- Support this podcast:

 CarGurus || Carvana | File Type: audio/x-m4a | Duration: 3319

Dave diCecco and Colin discuss the recent webinar that the executive CarGurus leadership team did on Friday and how dealers can be less reliant on these 3rd parties to become more sustainable and meaningful in the marketplace --- Support this podcast:

 BDC Comp 2.0 | File Type: audio/x-m4a | Duration: 1152

BDC Rep, Manager and Director hacks to make sure your BDC is developing business --- Support this podcast:

 Outsourcing Outsourcing | File Type: audio/x-m4a | Duration: 767

If you’ve followed my content you know I’m a believer that your sustainability is contingent on mastering business development internally. Episode 76 is a sequel to episode 69, “Farming it Out” where I highlight the dangers of outsourcing your BDC initiative. You need to be able to inspect your business development activities and you simply can’t do that when you outsource. To make matters worse this outsourced BDC company we hear about in episode 76 is outsourcing their recruiting and training needs out to other vendors while abusing their clients’ customers and creating experiences that will surely reflect in their reputation. --- Support this podcast:

 Modern Dealer: Business Development with Colin Thomas BDColin™ (Trailer) | File Type: audio/x-m4a | Duration: 54

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 Why you need a PRT | File Type: audio/x-m4a | Duration: 1452

Dealers I don’t care if you call it a BDC, Internet Sales Department or a phone response team, but you do need a team whose primary function is to ensure that you’re not winning because your response is 5-10 times that of recommended guidelines. The fact that dealer #2 would have been the only one of the 4 dealers here that would have realistically set an appointment is a matter of pure luck. Do you want to leave your sales to luck? Follow me on LinkedIn, subscribe to my podcast and join my BDC group. Call me if I can help. 708-733-5463 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. Support this podcast:

 Don’t be Joe. | File Type: audio/x-m4a | Duration: 974

Joe is your average dealer. He’s seemingly either unaware or doesn’t care about his customer experience and internet sales process. Maybe he “just wants to sell cars”.

 YOUR BDC doesn’t DB | File Type: audio/x-m4a | Duration: 506

Day in and day out I see BDCs that do a below average or poor job of handling the front door of the modern dealership with response time and meaningful engagement. Adding insult to injury, I never see dealers who expect their BDC to develop business.

 Compartmentalization of BDC | File Type: audio/x-m4a | Duration: 483

This episode talks about why you don’t want to compartmentalize your people or process --- This episode is sponsored by · Anchor: The easiest way to make a podcast.


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