Our Digital Nation
Summary: Join us as we explore the exciting, evolving intersection of government and technology. Our Digital Nation is a podcast from the Salesforce Public Sector Business Unit, created to share stories about the many inspiring, cutting-edge projects happening right now in government and aerospace. In this series, you'll hear from industry experts, technology leaders, and folks on “the front lines” as they reflect on how departments, agencies, and the broader government contractor community are shifting their focus from legacy IT — and the business models that come with it — to a modern, innovative platform that transforms services and solves today's “digital dilemma.” Download past episodes or subscribe to future episodes of the Our Digital Nation for free.
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- Artist: Claire Loesel
- Copyright: 2019
Podcasts:
Los Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment. Robin O’Hara, Executive Officer of the regional transit card, joins us to talk about the strategy behind this work and the opportunities it is unlocking.
Cary, NC is located just outside of Raleigh-Durham. And the local government has embarked on a number of use cases that sound like something right out of the Jetson’s. CIO turned CMO Nicole Raimundo gives us the inside scoop.
The Arizona Strategic Enterprise Technology Group (ASET), a think-tank style office within the Arizona Department of Administrative Technology. Doug Lange, Chief Strategy Officer, and Jennifer Quintero, IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission structure.
Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.
Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.
Peter Schwartz — Salesforce's Chief Future Officer and innovator, author, and co-founder of the Global Business Network — joins us to discuss the future of customer experience and its resulting impact on transit agencies like BART, as well as what it means for government as a whole.
S01E12: DC OUC is a Trailblazer - Part III
S01E11: DC OUC is a Trailblazer - Part II
S01E10: DC OUC is a Trailblazer - Part I
S01E09: NCI shows us what it means to be truly innovative
Alan Webber, Research Director for Digital Strategy and Customer Experience at IDC, joins us to discuss the significance of data when it comes to applications and platforms.
Seema Kumar, Vice President of Product Marketing for the Salesforce Platform, joins us to explore (1) how apps play into a core platform strategy and (2) tips, tricks, and best practices that have helped people – not just developers – streamline business drive a digital transformation.
The team from Wyoming Office of State Lands and Investments joins us to share the five ways SLAMS – the Office’s integrated application library – is delivering ROI.
Amtrak joins us to discuss the strategy, deployment, and success of the cloud platform that is improving the customer experience by transforming the employee experience.
Kevin Paschuck, Senior Vice President and COO of our Public Sector Business Unit here at Salesforce, discusses what it means to be a trailblazer and how that role is critical to building the government of the future.
