Veterinary Viewfinder Podcast show

Veterinary Viewfinder Podcast

Summary: Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

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  • Artist: Dr. Ernie Ward & Beckie Mossor, RVT
  • Copyright: Copyright Dr. Ernie Ward & Beckie Mossor, RVT

Podcasts:

 Have We Forgotten Our Manners in Veterinary Practice? Tips and Tactics to Address Generational Differences | File Type: audio/mpeg | Duration: 0:25:24

Have we forgotten how to behave in the clinic these days? This week, we want to discuss generational differences and how we can help improve each other's manners and etiquette when dealing with clients and co-workers.  Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of dealing with four generations of different communication styles and preferences in veterinary practice. Today's discussion stems from a recent conversation Dr. Ward had with a couple of veterinary clinic owners. The owners were complaining that the manners and etiquette of some of their younger team members didn't seem up to snuff or meet the standards of professional interactions that they were accustomed to. They lamented that maybe their "home training" had been different.  How do we reach different generations regarding professional deportment, manners, and etiquette? Right now, we've got four generations in the workplace. And what's normal? What's abnormal? How can we coach and change? There's a lot to unpack in this podcast. Beckie states, "And it's a real judgy conversation. I'll say that upfront. It is kind of saying that here are our situational and social norms. And when we look outside of that, from a judgment standpoint and also from an observational standpoint, how does that impact our clinic? Viewfinders, this week's podcast packs a powerful punch on several tough topics! And please leave us a review on Apple Podcasts so we can continue to reach more colleagues! Please share your thoughts on this week's episode on our Facebook or Instagram pages, @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 What should you do if a competing vet clinic’s staff is rude when requesting records? | File Type: audio/mpeg | Duration: 0:30:24

What happens when one veterinary clinic's personnel is rude or short with another? We're talking about when you call for records, they are not happy about it - and let you know how they feel! This week, we are talking about the benefits and risks of informing another clinic of the behavior of their staff. And what about giving clients medical records? How do you handle that? This week, we discuss these topics and a whole lot more on The Veterinary Viewfinder! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, discuss all things medical records request on the episode. Dr. Ward begins with a scenario of a vet clinic receptionist who is repeatedly treated rudely when calling a nearby practice to request medical records. Should the clinic notify a manager or owner about the staff's bad attitude? If so, how? And what can the clinic reasonably—and realistically—expect to happen next? Beckie also shared a recent "medical records mixup" that left her frustrated, and our hosts discussed how to handle medical requests in general. Viewfinders, this week's podcast packs a powerful punch on several tough topics! Please leave us a review on Apple Podcasts so we can continue to reach more of our colleagues! Share your thoughts on this week's episode on our Facebook or Instagram pages, @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 First Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHR | File Type: audio/mpeg | Duration: 0:30:51

This week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend and prior guest, Heather Prendergast, RVT, CVPM, SPHR. Heather shares her story of starting as a would-be veterinarian, becoming a registered veterinary technician, managing a successful veterinary clinic, working in industry, and earning her CVPM and SPHR, NAVTA, and Viticus (WVC) Boards, and her recent election as President of the Viticus Board of Directors! Viewfinders, Heather’s story is inspirational in so many ways! To learn more about Viticus and Heather: https://www.viticusgroup.org www.linkedin.com/in/heather-prendergast-rvt-cvpm-sphr-aa907048 www.synergie-llc.com #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 Sad Triangles of Pizza and Moldy Leftovers: Veterinary Clinic Common Area Disasters | File Type: audio/mpeg | Duration: 0:28:13

Is your break area always a mess? Whose responsibility is it to clean it? And what about coffee? Do you pay? Or does your boss? This week, we discuss a multitude of messes that can occur in the common areas of a veterinary clinic. We also debate who should be on the hook for that special brand of coffee and tea that you like and more bread rook dilemmas. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of “when break rooms attack!” From messy tables to moldy leftovers to whether or not staff should nibble on client goodies, we delve into a multitude of potential snack and break room problems. Viewfinders, have you ever had heartbreak - or a heart attack - when dealing with food and drinks in your clinic? Who does the dishes? Do your refrigerated items have an expiration - or too-out - date? Share your thoughts and experiences on our Facebook or Instagram pages (@veterinaryviewfinder) or email us at veterinaryviewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 What We Love About the Veterinary Profession - Valentine's Day 2024 | File Type: audio/mpeg | Duration: 0:27:13

Happy Valentine’s Day, Viewfinders! This holiday, we want to share what we love most about the veterinary profession! In this special Valentine’s Day 2024 podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, reveal the most beloved aspects of working as veterinary professionals. Hey, we can buy ourselves flowers! And we can hold our own hand, too! Viewfinders, we hope you’ll find at least a few of our favorite things about vet med to be a welcome departure from, as Beckie puts it, “The Basics.” From professional autonomy to entrepreneurship to innovation and collaboration, to our amazing clients and patients (puppies! Kittens! No, we didn’t go there…), there’s something to remind everyone why we love the veterinary profession! Please share your thoughts on our social media @VeterinaryViewfinder or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 Is your Veterinary Clinic Really Prepared for an Emergency? | File Type: audio/mpeg | Duration: 0:30:00

Workplace violence. Natural disasters. Fires and floods. These stories dominate the news. This week, we discuss whether or not most veterinary clinics are really prepared in the event of an active shooter, power failure, or other emergencies. Viewfinders, this is a critical conversation. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, discuss their personal experiences with disasters in veterinary practice and workplace violence and the lessons they’ve learned. From creating emergency protocols to running drills with your team, this podcast hopes to inspire and guide you to prepare for any emergency. Viewfinders, share your experiences and thoughts about veterinary practice emergencies with us on Facebook or Instagram @veterinaryviewfinder or email us at veterinaryviewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 2023 Veterinary Technician of the Year - Sam Geiling, CVT | File Type: audio/mpeg | Duration: 0:28:37

This week, we're proud to introduce you to an extraordinary veterinary technician, Sam Geiling, CVT. Sam has just been named the National Association of Veterinary Technicians in America (NAVTA) Technician of the Year! Viewfinders, her journey is exceptional and sure to inspire! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, talk to Sam Geiling, CVT and Chief of Staff for the Animal Policy Group, about her career in veterinary medicine and some of her remarkable achievements. From serving in the Navy to being a classmate of Beckie's in vet tech school to practicing and teaching in Hawaii, to working with state legislatures and veterinary boards around the country, Sam is a vet tech force to be reckoned with! Viewfinders, we hope you enjoy her unique story as much as we did! Here's a little more about Sam: Sam Geiling, CVT, is Animal Policy Group's project leader, working directly with clients and the entire APG team to oversee plans to ensure goals are successfully met. She is a credentialed veterinary technician with over a decade of teaching experience at an AVMA-accredited vet tech program. She has passed state legislation recognizing veterinary technicians, and volunteers as co-chair on NAVTA's Government Relations Committee. Sam lives in Minnesota with her husband and two sons. She enjoys summer days on the lake, grilling, and discovering new restaurants. @animalpolicygroup https://animalpolicygroup.com/  NAVTA's Government Relations Committee Email: info@navta.net  #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 Overwhelming Veterinary Practice Messages: Healthy Use and Boundaries on Slack, Teams, and Groups | File Type: audio/mpeg | Duration: 0:28:13

Are you overwhelmed by Slack, Teams, Groups, and Text work messages? Do you feel guilty when responding to a workplace thread late? Ever judge a teammate for not responding to a message? If so, welcome to the new world of 24/7/365 work messages! In this week’s podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the tough topic of some of the potential benefits and pitfalls of how we communicate with our veterinary clinic teams in 2024. They discuss topics from setting time boundaries to curating appropriate issues and messages to share. Dr. Ward shares how he expects AI to help us manage the growing number of interactions and platforms. Beckie offers advice on giving yourself grace when creating personal and professional messaging guidelines. Viewfinders, this is a re-visit of a topic we tackled nearly seven years ago when confronting after-hours telephone calls. As technology and tools have progressed, these intrusions have amplified, and the rules of engagement need to be updated. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 The Importance of the Training Struggle : How to Create Training Guardrails and a Culture of Curiosity | File Type: audio/mpeg | Duration: 0:32:54

Training requires struggle and even failure at times. But how do we apply this principle when training veterinary medical personnel? In this podcast, hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, delve into the importance of letting veterinary clinic employees struggle in order to improve. Our duo explores the concept of fostering growth through challenges, emphasizing the need for training guardrails and cultivating a culture of curiosity in veterinary clinics. They share tips on how allowing employees to navigate difficulties can lead to enhanced skills and resilience (“Don’t always jump in!”). They reveal strategies for implementing effective training frameworks while maintaining a supportive environment that encourages curiosity and continuous learning. Viewfinders, we hope you enjoy this discussion on the vital balance between providing guidance and allowing room for struggle in a safe and effective manner, ultimately promoting professional development in the veterinary industry. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 What Happens When Promotions Don't Work Out in a Vet Clinic? | File Type: audio/mpeg | Duration: 0:28:49

What happens when you promote a staff member to a new position or role and it doesn’t work out? What if the staff members want to return to their previous positions? How do we successfully expand our team members’ roles, responsibilities, and duties and “promote from within?” Viewfinders, we’ve got a lot to discuss in this episode! Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the tough topic of job promotions gone bad. More importantly, our podcasters provide you with a variety of ways to support, coach, and set yourself or your employees up for success in transitioning to a new job position. The podcast begins with a real-life question Dr. Ward recently received about handling a veterinary technician struggling after being promoted to clinic manager. The veterinary practice owner feared she’d have to fire the employee after she failed to succeed in management. Our hosts have a lot to say about this, as well as tips for avoiding this sort of dilemma. Beckie shares how to handle the potential vacancy left behind when you promote a staff member. Preparation, planning, and communication are critical elements of a successful job transition and promotion-from-within scenarios. Viewfinders, there’s a lot to learn in the podcast about helping people succeed in your practice. Please share your thoughts and experiences with us on our Facebook or Instagram pages or email us at veterinaryviewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 Will Veterinary AI Replace or Augment Telemedicine? | File Type: audio/mpeg | Duration: 0:32:25

Happy New Year, Viewfinders! On January 1, 2024, the first fully VCPR-compliant remote diagnosis and written prescription in the state of California was performed. But is it too little too late? Will veterinary telemedicine be leapfrogged by AI-assisted telemedicine and beyond? This is one episode you'll want to share with your colleagues! Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, start the new year off with a bang as they discuss the recent changes in veterinary telemedicine and artificial intelligence. Our hosts review the recent news of a virtual veterinary-client-patient-relationship (VCPR) being established in California and the potential impacts throughout the US. Both wonder if this move is too late to stop the emergence of AI-powered telemedicine and what AI-assisted veterinary care could be like in the next few years. Dr. Ward shares why the Star Trek Enterprise only had one chief medical doctor, Bones, and what this may portend for AI veterinary care, along with how his daughter recently benefited from AI-assisted pharmacy care. He also revisits his earlier concerns when he served on the AVMA Telemedicine Committee about legal liability and responsibility when AI medicine makes an error. Beckie argues that AI medicine is already pervasive and that the veterinary community is quickly diving into two opposing camps on its utilization. She also shares a story from her recent hospitalization of how AI medicine is changing patient care. Viewfinders, this is an important topic that will shape the future of our profession. Please share your thoughts on our Facebook or Instagram pages or email us at veterinaryviewfinder@gmail.com "If a machine, a Terminator, can learn the value of human life, maybe we can, too." Terminator 2: Judgement Day #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast

 Happy New Year! Setting Resolutions for Your Best Self with Rebecca Newman, PsyM, CVT, RVT | File Type: audio/mpeg | Duration: 0:40:54

Happy New Year, Viewfinders! This week, we have a special expert guest to offer advice and strategies for setting - and achieving - our New Year’s Resolutions! Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by special guest Rebecca Newman, PsyM, CVT, RVT, the Wellbeing Coordinator, for the Veterinary Technology Program at Appalachian State University, to unravel the secrets of setting achievable New Year resolutions for veterinary teams, vet professionals, and personal goals. Discover practical strategies to navigate career aspirations and prioritize self-care with Rebecca's expert guidance. Uncover the keys to unlocking personal and professional success while gaining valuable insights from the dynamic trio. Tune in to the last Veterinary Viewfinder episode in 2023 (#369!) for an engaging conversation that resonates with veterinary team members across all age groups, offering a roadmap to a fulfilling and balanced year ahead. Don't miss out on this empowering blend of veterinary wisdom and personal growth tips! Rebecca’s recommended resource we discussed in the podcast: VIA Character Strengths Survey  - consider a strengths-based approach to New Year's resolutions. Discover your top 5 character strengths and choose one that could use extra nurturing in 2024. Writing SMART Goals The Psychology Behind Successful New Year's Resolutions The Best Way to Follow Through on Your New Year's Resolution? Make an "Old Year's Resolution"

 'Twas the Night Before Christmas in the Veterinary Clinic - 2023 edition | File Type: audio/mpeg | Duration: 0:04:40

Ho Ho Ho! Merry Christmas! This week, we continue our annual Veterinary Viewfinder tradition of bringing you a special veterinary rendition of “’Twas the Night Before Christmas.” Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, read Beckie’s poem that describes an all-too-familiar scenario for those of us who work in veterinary clinics! We hope you enjoy this fun retelling of a holiday standard! Check out the full lyrics at https://www.drernieward.com/veterinaryviewfinder

 ’Tis the Season of… Expectations? How to better communicate expectations to avoid frustrations! | File Type: audio/mpeg | Duration: 0:28:54

It's the season of expectations! In this episode, we delve into the crucial topic of managing expectations within veterinary clinics. We address common scenarios, such as dealing with a new graduate who might be spending an extended amount of time in the exam room while questioning if our expectations are realistic and exploring ways to improve efficiency. Additionally, we tackle the challenge of colleagues who may be struggling to meet their responsibilities or display the necessary skills. How can better communicating our expectations help them succeed and decrease our frustration? Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the fundamental role of expectations in shaping our interpersonal interactions. They explore the significance of expectations as the foundation for how we relate to one another and offer insights into building stronger connections with colleagues. They tackle the intricacies of expectations, providing their experience and perspectives on fostering more robust and positive relationships in your work environment. Throughout the discussion, they emphasize the importance of distinguishing between realistic and unrealistic expectations and provide insights on effectively communicating expectations, especially when it comes to performance reviews and reprimands. Viewfinders, we'd love to hear your thoughts on how you manage and communicate your expectations in your clinic! VeterinaryViewfinder@gmail.com or Facebook and Instagram!

 Mystery Dog Respiratory Illness - Dealing with the Hype this Holiday Season | File Type: audio/mpeg | Duration: 0:23:13

Currently, 17 US states have reported a mysterious respiratory illness in dogs. As hype escalates on social media, fueled by TikTok and TMZ, how should veterinary professionals educate their pet parents and keep their pet patients safe during this holiday season? Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the tough topic of how to address an unknown newsworthy canine respiratory illness and practicality and medically. Our hosts also have advice for “veterinary influencers” seeking to capitalize on the issue and steps more reasonable veterinary medical professionals can take to combat excessive sensationalization (and potentially capitalization) on a serious pet health issue. IYKYK Viewfinders, this is a serious topic that needs more tempered and measured responses from the veterinary medical community. How are you dealing with your clients’ questions, and what safeguards are you enacting this holiday season to keep your pet patients safe during the holidays? Share your advice on our Facebook and Instagram pages, @VeterinaryViewfinder, or drop us a line (and Beckie a “Get Well Soon” note) at VeterinaryViewfinder@gmail.com.

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