The Retail Exchange show

The Retail Exchange

Summary: The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

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  • Artist: The Retail Exchange
  • Copyright: © 2019 The Retail Exchange

Podcasts:

 NRF | Cristina Ceresoli | File Type: audio/mpeg | Duration: 16:55

‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Cristina Ceresoli, Senior Vice President for Retail Strategy at the National Retail Federation. She shares her tips for what the prevalent themes for the year will be, and warns retailers to guard against the danger of adopting technology for technology’s sake. Recording & production by Boutique Recording and  Hangar Studios.

 L’Occitane | Jamie Taylor | File Type: audio/mpeg | Duration: 20:53

‘The Interview’ is The Retail Exchange’s series of in-depth retailer interviews with inspirational people delivering change instore. Jamie Taylor is the Retail, Property and Wholesale Director for international beauty brand, L’Occitane. The retailer has recently opened new flagship stores in London, Paris and Toronto, creating a retail experience that is focused on sensorial delight and exceptional service standards. Taylor tells business broadcaster Ben Bland what lies instore for shoppers in its new Regent Street store, how the hospitality industry was an inspiration, and how people are crucial in delivering retail transformation. Recording & production by Boutique Recording.

 WRC | Ian McGarrigle | File Type: audio/mpeg | Duration: 14:22

‘The Interview’ is The Retail Exchange’s series of in-depth interviews with leading figures from the world of retail. In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Ian McGarrigle, Chair of the World Retail Congress. He discusses the challenge of delivering retail transformation, what lies ahead for the industry during 2018, and looks ahead to what’s in store for attendees at this year’s event in Madrid.

 Hitting Refresh | File Type: audio/mpeg | Duration: 47:31

It’s hard to imagine retail stores without technology. In this special edition, we discuss the futuristic technology that is promising to change how we shop instore. The choices retailers will have to make, the importance of getting it right, and why there are still many lessons to be learned along the way. Join our guest panellists Tim Manning, Swarm, Pete Trainer, US Ai, and Melanie Pittham, The BIO Agency, as they discuss what retailers must do to avoid the pitfalls of adopting technology for technology’s sake and ensure developments stay focused on meeting shopper needs. We also pay a visit to New York, for a special report from the 2018 NRF Big Show. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. In amongst the 30,000 visitors, we caught up with leading industry figures to report on the key themes and innovations set to dominate the retail agenda in the year ahead.

 NRF Big Show 2018 | Review | File Type: audio/mpeg | Duration: 16:18

Every year, the retail industry descends upon Manhattan for the NRF Big Show trade fair. This January was the biggest in the fair’s 107-year history, with over 30,000 attendees. The big technology players were all there, smaller independents jostling for space alongside them, displaying their pre-eminence and innovations. Taking place in the current tough retail climate, this year’s event nevertheless managed to have an air of optimism. We caught up with leading industry figures to report on the key themes that are set to dominate the retail agenda in the year ahead. Recording & production by Boutique Recording and Hangar Studios.

 Shared Ambition | File Type: audio/mpeg | Duration: 31:47

As the number of agencies involved in the daily delivery of retail objectives continues to grow, broadcaster Ben Bland sits down with senior industry thinkers in our latest episode, to discuss how to achieve greater collaboration, what needs to change, and where responsibility for driving new ways of working should lie. The guest panel features Jeff Kindleysides, owner of Checkland Kindleysides, co-founder and strategic director of Household, Michelle Du Prat, and Karl McKeever, founder and managing director of Visual Thinking.

 O2 | Bridget Lea | File Type: audio/mpeg | Duration: 15:09

‘The Interview’ is The Retail Exchange’s series of in-depth retailer interviews with inspirational people delivering change instore. In this edition, broadcaster and business journalist Declan Curry talks to Bridget Lea, O2 director of stores, online, multichannel and supply chain. She recalls the journey so far for the business and looks ahead to what’s still in store for the fast-changing mobile phone retailing marketplace.

 Seasonal Success | File Type: audio/mpeg | Duration: 30:59

In our latest episode, broadcaster Ben Bland sits down with senior industry thinkers to discuss whether we are reaching saturation point with seasonal retail promotions, what more retailers can do to keep things exciting and fresh, and the secrets to maximising shopper engagement and amplification beyond the four walls of the store. The guest panel features Simon Millington, owner of Millington Associates, Seen Display’s strategic creative director, Moe Krimat, and Tom Philipson, managing director and co-founder of YourStudio.

 HoF | Dr Dorothy Maxwell | File Type: audio/mpeg | Duration: 19:41

‘The Interview’ is The Retail Exchange’s new series of in-depth retailer interviews with inspirational people delivering change instore. In this first edition, broadcaster and business journalist Declan Curry meets House of Fraser’s Dr Dorothy Maxwell, who reflects on the retailer’s new department store and efforts to make retailers and stores more sustainable.

 Reinventing Retail | File Type: audio/mpeg | Duration: 28:03

They really don’t make stores like they used to – but why? For retailers, being “mainstream” has become a problem. From the rise of pureplay and discount retailers to shoppers with eyes fixed on personalised instore experiences; the game has changed. In our latest episode, guests Steve James-Royle, The Yard Creative, Richard Ash, Green Room Design, and Karl McKeever, Visual Thinking, discuss what retailers must do to offer and own a point of difference that is both distinct and relevant.

 Open Minds | File Type: audio/mpeg | Duration: 20:39

Exploring the concept of the “multi-individual”, we ask how retailers can better serve today’s shopper as each of us juggle a range of different mindstates and needs when shopping, in our bid to deal with the pressures of modern living. In this episode, we dissect increasingly complex purchasing behaviour and look at ways retailers can ensure the retail experience resonates with shoppers in a way that’s relevant and personal, every time they visit the store. Guests Kate Nightingale, founder of Style Psychology, Danielle Pinnington, founder and owner of Shoppercentric, and Victoria Buchanan, visual trends researcher at The Future Laboratory, discuss.

 Top Shops | File Type: audio/mpeg | Duration: 25:08

Experience, engagement, emotion, and economics. In our second episode, we conclude the discussion on Stores of the Future 2.0 by attempting to decode what it takes to deliver store transformation in a way that achieves the real returns today’s retailers demand. The guest panel features Paul West, strategy director at Dalziel & Pow, Nathan Watts, creative director of FITCH, James Breaks, associate design director with rpa:group, and Karl McKeever, founder of Visual Thinking.

 Future Stores | File Type: audio/mpeg | Duration: 30:04

In our first episode, broadcaster and journalist Declan Curry sits down with senior industry thinkers to discuss Stores of the Future, what’s worthy of attention, why there is still much work to do and what could, or should, change in the way that retailers approach such retail transformation projects. The guest panel features Paul West, strategy director at Dalziel & Pow, Nathan Watts, creative director of FITCH, James Breaks, associate design director with rpa:group, and Karl McKeever, founder of Visual Thinking.

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