The ButtonClick Admin Podcast | For Salesforce Admins, Developers, and Executives

This week on the podcast we speak to author, speaker, podcaster, and Marketing Evangelist for Marketo- DJ Waldow. We recorded this episode live from the Social Brand 2013 Forum and it's a must-listen for any Admin who is working with a marketing department to delivery value in the Marketing Cloud or if  you are a marketer yourself looking to evaluate a marketing automation tool. This is NOT a pitch for Marketo, in fact DJ gives us some create insight into what Marketing Automation is, how to choose a provider, and why integrating a CRM- like Salesforce is so important. You can follow DJ on twitter @DJWaldow and I highly encourage you to check out The Work Talk Show that DJ co-hosts with Nick Westergaard. Join us in the Salesforce Community Zone to see a live broadcast at Dreamforce! 11/18 Monday: 11AM - 12 Noon 11/19 Tuesday: 2PM- 3PM 11/20 Wednesday: 1PM- 2PM 11/21 Thursday: 11AM - 1PM This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week we glad to have Narinder Singh return for his second episode on the podcast. Narinder is a co-founder and president of Appirio's crowdsourcing development communities -- CloudSpokes and TopCoder. He is responsible providing a positive experience for the communities of nearly 600,000 members. e co-founder and Chief Strategy Officer at Appirio. Narinder has been featured in the Huffington Post, Fox News, The Wall Street Journal, CNN, and InformationWeek. We cover a lot of topics in this episode but at the heart of it we really wanted to learn how Appirio is leveraging a massive community to continue to develop exciting apps without adding new headcount. In addition we dive into a discussion about mobile and where mobile is in terms of the enterprise as well as how designing a mobile experience is different than a traditional web experience. Of course we wrap everything up with a discussion about what we hope to see this year at Dreamforce. Join us in the Salesforce Community Zone to see a live broadcast at Dreamforce! 11/18 Monday: 11AM - 12 Noon 11/19 Tuesday: 2PM- 3PM 11/20 Wednesday: 1PM- 2PM 11/21 Thursday: 11AM - 1PM This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week we speak with Salesforce.com Co-Founder, Parker Harris. Parker co-founded salesforce.com in the spring of 1999. Prior to founding salesforce.com, he developed cloud computing expertise at Left Coast Software, another company he co-founded in 1996, and sales force automation expertise at Metropolis Software, which was an early pioneer in field of sales force automation subsequently acquired by Clarify. Currently, Parker Harris oversees product strategy for salesforce.com, from design to development to service delivery. We talk with Parker and learn about the start of Salesforce.com, his background before getting involved with Salesforce (which includes a liberal arts degree, similar to a lot of our admins), and we learn about the shift to mobile. Besides talking about Dreamforce (which is in a few weeks), we hear about how the evolution of the mobile platform and how Salesforce is taking some of the apps we have been using individually and changing the enterprise mobile experience. Parker also speaks to us about maintaining a culture of innovation at Salesforce and we get a glimpse as to how he keeps his employees engaged and some of the challenges they have had. There are so many great ideas and we were very lucky to have Parker on the podcast - we hope you enjoy this as much as we did! This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we talk to Shannon Hale who is the Senior Product Manager, Declarative Applications at Salesforce.com. She collaborates with customers, designers, and software engineers to produce usable, useful software applications. We cover how she got started at Salesforce and uncover what exactly a "Declarative App" is. Of course we can't talk to Shannon and not cover the Schema Builder or what functionality she worked on in the Winter '14 release. And we had to find out what it was like to work with a previous podcast guest- Shawna Wolverton- wait till you hear Shannon's answer. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Shannon on twitter @Shannonsans Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

Andres Gluecksmann is the Director of Solution Architecture & Delivery at Appirio. He has 9+ years experience with cloud CRM, and is a Salesforce MVP, and a Certified Salesforce Admin, Developer, Service & Sales Cloud Consultant. Andres is also responsible for a very influential idea on the IdeaExchange called "True to the Core". We are lucky enough to hear Andres talk about his motivation for this idea, and more importantly - he talks about constantly re-evaluating what "Core" means. "Core is a dynamic idea!" He said while discussing some important ideas around Chatter. We can't forget about his background of building robots and his new "Broken Glass" theory. There is tons of great info in this podcast and make sure you listen to all the bonus material included. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Andres on twitter @aglue Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the ButtonClick Admin Podcast we talk with John Coppedge, Solution Architect at Astadia. John has an amazing site that he has maintained since 2008 called ForceCertified.com. This website was instrumental in helping me get Salesforce Certified and has served as a Salesforce Certification Resource for many Admins and Developers. In this episode we talk about what some best practices are for preparing for a Salesforce Certification Exam and John gives clears us the different Certification paths. In addition to ForceCertified.com, John recently launched CertifiedOnDemand.com - so basically when it comes to knowing about Salesforce Certifications this is your one-stop resource. For more Salesforce Certification Resources check out certification.salesforce.com This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow John on twitter @JohnCoppedge Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we talk to Peter Terhune, the Director of Strategic Solutions at Conga. We talk to Peter about how Conga- aka AppExtremes- to started and they have grown since being one of the first AppExchange partners. Peter talks to us about some of the crazy customizations that he has seen while helping customers deliver data to document form. With Dreamforce approaching, we find out that the Conga team will have new shirts and how we can spot Peter - make sure you stop by and say hello! This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Peter on twitter @CongaPete Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the ButtonClick Admin podcast we talk to Ally Witherspoon and Samanthia Achuff from salesforce.com about how you can best navigate the release process. For all of you who have struggled with the sandbox preview, the lengthy release notes, and/or release training, this podcast is a must listen. Samanthia and Ally will share best practices and tips and tricks, so you can make sure you’re navigating the release cycle with ease and taking advantage of all the new features. And if you’ve already dove into the Winter ’14 release, you will want to tune in to hear about some of the awesome new features and hidden gems that you may have overlooked. Ally Witherspoon Associate Manager, Release Marketing Ally works on the Corporate Messaging team at salesforce.com and manages release marketing. Three times per year, when new features are rolled out, she is responsible for communicating the features and their benefits to customers in a variety of mediums. Prior to Salesforce, Ally worked for several startups in the Bay Area where she was a salesforce.com customer and evangelist and had the unique opportunity of working with Salesforce’s products through a marketing lens. Now she gets to put her experience to good use, ensuring customers are release ready so they can make the most of each Salesforce release. Samanthia Achuff Customer Success Strategy Manager  Samanthia Achuff, Customer Success Strategy Manager at salesforce.com is a innovatively-driven business executive and technical contributor, with more than 10 years of experience building business units where people, processes and systems result in increased efficiency, revenue and customer retention. With more than 10 years in the CRM business, Samanthia has spent the last 3 years working at salesforce.com, advising customers to help them drive to a successful Salesforce implementation with high user adoption and value for executives.  She now moderates in the Success Community for Salesforce, continuing to help customers be successful with their Salesforce needs. You can follow Salesforce on twitter at @Salesforce Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch To join our community group login into success.salesforce.com and join the group accessed by the link below: Success - Release Readiness http://bit.ly/13VGTXD Additional Resources: Release Community Winter '14 Release Site Release Dates Release Notes Release Preview Pre-Release Sign-Up Demos Screenshots Developerforce Release Training (coming soon!) Summer '13 Release Site Support Known Issues This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we talk with George Kenessey, CEO of Appiphony, A Chicago based consulting firm that designs and builds applications on Force.com. George has a tremendous amount of experience working with customers building incredibly useful apps on the salesforce AppExchange. He was one of the first people to launch an app on the AppExchange. If you are a Salesforce Admin who is interested in learning more about gathering requirements, or scenarios and how to have great conversations to uncover the real problems and what the user expects in an app. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow George on twitter @GeorgeKenessey Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we welcome the VP of Marketing for InsightSquared, Zorian Rotenberg. Zorian has helped build 4 startups and growth-stage companies (up to $100 Million in annual sales) with over 100%+ annual revenue growth. Zorian started his career in investment banking, graduated from Lehigh University with a degree in Finance and with minors in Applied Mathematics and in Computer Science, and earned his MBA from Harvard Business School. In this episode you will learn about some common problems to reporting that Salesforce has and best practices for Salesforce Admins to offer better data and analytics to their managers and companies. We talk about the differences between reporting and analytics and what executives are looking for in terms of reports today. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Zorian on twitter @zorian Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we talk to Scott Hemmeter, the founder and CEO of Arrowpointe, a leading application and professional services provider that helps enterprises accelerate their adoption of the force.com platform, while delivering some of the most popular and highest rated applications on the AppExchange. Scott is Certified Salesforce.com Developer, Advanced Developer, CPA, and Salesforce MVP. Scott gives new ISVs his perspective on how he became successful by really leveraging blogging and the Salesforce community early on by offering thought leadership. Scott was an early adopter and embraced the possibility of the AppExchange by staying in touch with what the tech trends were so he was able to build Arrowpointe early and worked to perfect maps in Salesforce. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Scott on twitter @hemmeter Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we talk to Andy Ognenoff, one of the most knowledgable people in the Salesforce community about Security. Andy has been a Salesforce customer for over eight years, he has almost every Salesforce certification, and is working on his Technical Architect Certification. Don't get scared by the length of this episode, it is jam packed with an incredible amount of information! In fact, we talked to Andy for so long about Salesforce Security that we are already planning to have him back for another episode. We reference a lot of great resources in this episode and we want to pass those along to you. First, a session titled "Get It Right the First Time: User Administration" http://www.youtube.com/watch?v=EaSQk83ea7U. Then Andy's favorite blog-  Adam Torman's Blog http://www.salesforcehacker.com/ If you are a new Admin or an experienced Admin I promise you will get a lot of this episode! This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Andy on twitter @aognenoff Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we talk to Sarah Deutsch who is a certified Salesforce.com Admin thanks to her ambition and contributions to the community. Not only did Sarah jump in and start learning Salesforce but she also took on the responsibility of being the Sacramento Salesforce.com User Group co-leader with a previous guest Pete Fife. If you want to understand the power of the Salesforce community, need an inspiring story, or feel like you are alone on Admin island this episode is for you! To kick off this week's podcast I share with you a message that was shared with me, it's a touching reminder of why Jared and I work super hard to turn out great podcasts for you. If you are someone who is interested in mentoring a fellow Salesforce please feel free to email me and I will put you in contact with an Admin that can use your help. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Sarah on twitter @Sarahforce Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the ButtonClick Admin Podcast we talk with Blakely Graham, Co-founder of Bracket Labs. She is a is a certified Salesforce.com Administrator and the Co-Founder of Bracket Labs which was founded in 2010 to build awesome Salesforce apps. Bracket Labs combines the elegant flexibility of Salesforce's cloud infrastructure with their passion for great products, they deliver a suite of productivity tools that boost team performance. Bracket Labs has been featured in the Salesforce Business App Bootcamp and Startup Weekly. We discuss what Salesforce Admins can do to help App Developers and some of the challenges to posting your app. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Blakely on twitter @BlakelyGraham Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

This week on the podcast we are happy to have Brian Kwong, Salesforce MVP,  and Salesforce Specialist at CPM Healthgrades. You may know him for his prominent wizard hat and his great posts about the Salesforce workbench on the ButtonClick Admin blog. In this podcast we talk about implementing Salesforce Person Accounts and Brian gives us his advice about doing your homework first. Then we cover a tool for every Admin- Salesforce Workbench. Brian gives us his tips for using Workbench to reset user passwords and understanding code. This podcast is all about talking to really smart people who work in the cloud. So if you know of some one you would like to see on the podcast reach out to us. You can email Mike at Mike@ButtonClickAdmin.com or Jared@ButtonClickAdmin.com. Be sure to tell us why they should be on the podcast and include any contact information so we can reach out to them. You can follow Brian on twitter @Kwongerific Special Thanks to our Sponsor – Kona DataSearch, makers of KonaSearch Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/