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 Mark Stevens on Declaring War on Yourself | File Type: audio/mpeg | Duration: 00:13:46

When profits fall, dysfunction rises and morale flounders. According to Mark Stevens, author of Your Company Sucks: Itrsquo;s Time to Declare War on Yourself, the first step of recovery is introspection. Mark asserts that great leaders pinpoint and take responsibility for their personal shortcomings and those of the company. Listen as he lays out the primary issues at the core of business failures, how to rectify them, combat complacency, and revive an organization. Mark Stevens is the CEO of MSCO, a global marketing and management consultancy firm, which has serviced clients such as Nike, Starwood, GE, Guardian Life, Estee Lauder, AIG, and the MONY Group. He has written over a dozen books about business including Your Marketing Sucks, God is a Salesman: Learn From the Master, and Extreme Management. He also writes the highly successful blog ldquo;Unconventional Thinkingrdquo;. For additional training on this topic, consider these AMA seminars: *High-Impact Decision Making: Reducing Risk, Maximizing Results *Customer Service Excellence: How to Win and Keep Customers *The 7 Habits of Highly Effective Peoplereg; 3-Day Signature Program To learn more, read these AMACOM Books: *Now, Build a Great Business!, by Mark Thompson and Brian Tracy *Reinvention, by Brian Tracy *Exceptional Service, Exceptional Profit, by Leonardo Inghilleri and Micah Solomon

 Kristi Hedges on Establishing Executive Presence | File Type: audio/mpeg | Duration: 00:13:48

Strong leaders have a notable presence, which Kristi Hedges, author of The Power of Presence defines as the quality to connect and inspire others. According to Kristi, anyone can refine their presence and become a leader in their domain through commitment and authenticity. Kristi explains how to perform a ldquo;presence auditrdquo; to assess how others perceive you and how to apply that feedback towards developing a unique professional reputation. Listen and discover how to take initiative, be a visionary, and lead. Kristi Hedges is a communications expert, entrepreneur and certified leadership coach whose clients include Fannie Mae, VeriSign, the National Institutes of Health, and privately held business and global professional services firms. Shersquo;s a leadership columnist for Entrepreneur.com, and a speaker for Vistage International and The Founder Institute. For additional training on this topic, consider these AMA seminars: * Projecting a Positive Professional Image *The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results *Are You Being Heard? To learn more, read these AMACOM Books: *12 Steps to Power Presence, by John Baldoni *The Laws of Charisma, by Kurt W. Mortensen * Increase Your Influence at Work, by Richard A. Luecke and Perry McIntosh

 Emily King on Recruiting and Keeping Veterans | File Type: audio/mpeg | Duration: 00:13:07

It can seem like there are a number of risks involved in hiring veterans into a more conventional workforce: the culture is completely different and their highly specialized skill-set doesn't seem to apply. Emily King, author of Field Tested: Recruiting, Managing, and Retaining Veterans, wants recruiters and HR professionals to not take military resumes so literally. Driving a tank may seem irrelevant to an office culture, but the skills, knowledge, and training that went in to learning how to use a very complicated and expensive piece of machinery can be extremely beneficial in any job. Emily King is a nationally recognized expert on the transition from military service to civilian employment. She has worked extensively with veterans and civilian hiring organizations, and is a frequent speaker at industry events including SHRM and ASTD. She is the founder of Military Transitions, an online resource for hiring veterans in the civilian workforce. Prior to founding Military Transitions , Emily spent 10 high-impact years as an internal consultant and coach at the firm of Booz Allen Hamilton, leading People Strategy. It was here that Emily conceived and designed the very first military transition training program for civilian business professionals, nearly 12 years ago. For additional training on this topic, consider these AMA seminars: *Recruiting, Interviewing and Selecting Employees *The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results *Create a Respectful Workplace: Improve Morale, Increase Productivity and Achieve Business Goals To learn more, read these AMACOM Books: *Field Tested, by Emily King *101 Strategies for Recruiting Success, by Christopher W. Pritchard *The 7 Hidden Reasons Employees Leave, by Leigh Branham

 Christine Eberle on Social Media and Corporate Culture | File Type: audio/mpeg | Duration: 00:24:33

Although corporations recognize social media as a powerful tool for talent recruitment, customer engagement and sharing information, many organizations find their social media initiatives fail. According to Christine Eberle, contributor to The Social Media Management Handbook, this is often due to executive resistance or lack of collaboration across a multi-generational workforce. In this episode of Edgewise, Christine explains how companies can overcome these hurdles and leverage social media to facilitate conversations across silos, creating an inspired, engaged and aligned corporate culture. Christine Eberle is Executive Director in the Accenture Talent and Organization Performance Practice. Accenture is a global management consulting, technology services and outsourcing firm with clients in more than 120 countries. For additional training on this topic, consider these AMA seminars: *Leveraging Social Media to Engage Customers and Build Your Brand *Making Sense of Web 2.0: Leveraging Social Media in Your Organization *Social Media for Managers: New Tools for Communication, Innovation and Collaboration To learn more, read these AMACOM Books: *The e-Policy Handbook, by Nancy Flynn *Digital Engagement, by Leland Harden and Bob Heyman *The On-Demand Brand, by Rick Mathieson

 Christopher Frank and Paul Magnone on Overcoming Information Overload | File Type: audio/mpeg | Duration: 00:12:51

In this age of excess information, research paralysis often impedes business leaders in decision making. Christopher Frank and Paul Magnone, authors of the new book, Drinking from the Fire Hose: Making Smarter Decisions Without Drowning in Information, explain the power of asking key questions to sift through the overwhelming amount of data available. In this episode of Edgewise, Frank and Paul share their Seven Fire Hose Questions to help everyone from CEOs to marketers siphon through this wealth of knowledge to make wiser business decisions. Christopher Frank is Vice President of Business to Business and communications Research at American Express, where he is responsible for advertising brand and business to business research. Prior to joining Amex, Chris spent ten years at Microsoft as Senior Director of Corporate Research. Paul Magnone is Vice President of Business Development and Alliances at Openet, a global telecommunications software and consulting firm where he is responsible for executive leaders of Openetrsquo;s global partner initiatives. Prior to this position, he was a Senior Leader at IBM for 21 years driving growth programs including the launch of four new global consulting businesses. For additional training on this topic, consider these AMA seminars: *Improve Your Analytical Skills: Making Information Work for You *Market Research - How to Get the Right Data to Make the Right Decisions *Get Sharp: Smarter Decision Making and Critical Thinking for Administrative Professionals To learn more, read these AMACOM Books: *Questions That Work, by Andrew Finlayson *78 Important Questions Every Leader Should Ask and Answer, by Chris Clarke-Epstein *Questions That Sell, by Paul Cherry

 Rajeev Peshawaria on the Three Pillars of Sustainable Success | File Type: audio/mpeg | Duration: 00:15:32

According to Rajeev Peshawaria, author of ldquo;Too Many Bosses, Too Few Leadersrdquo;, good leaders realize that their employees feed off of the energy they project. In this episode of Edgewise, Rajeev outlines how leaders can realize goals by harnessing their energy and the energy of those around them. Then they can concentrate this valuable resource towards a clear vision. He also shares what he calls ldquo;The Three Pillars of Sustainable Success,rdquo; a guide to help leaders configure the strategy, structure, and culture of their enterprise. Rajeev Peshawaria has over 20 years of business experience and is currently the CEO of ICLIF Leadership and Governance Center in Kuala Lumpur, Malaysia. He was a founding member of the distinguished Goldman Sachsrsquo; Leadership Development program, The Pine Street Group. He also served as Chief Learning Officer for Morgan Stanley and the Coca-Cola Company as well as Global Director of leadership development programs at American Express. For additional training on this topic, consider these AMA seminars: *The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results *Preparing for Leadership: What it Takes to Take the Lead *Achieving Leadership Success Through People To learn more, read these AMACOM Books: *The Leadership Advantage, by Jared L. Bleak and Robert M. Fulmer *The AMA Handbook of Leadership, by John Baldoni, Marshall Goldsmith, and Sarah McArthur *Lead by Example, by John Baldoni

 Lindsay Hutter on Employing and Empowering Millenials | File Type: audio/mpeg | Duration: 00:15:01

In this episode of Edgewise, Lindsay Hutter discusses the dynamics of working with Millenials, the generation born between 1980 and 2001. Although they possess an invaluable affinity for technology, Lindsay explains why it is also important for Gen Y to disconnect from social media and engage in mutually beneficial communication with their older co-workers. Listen and learn how to tap into the nuances of Gen Y and facilitate cross-generational collaboration. Lindsay Hutter is Senior Vice President and U.S. Practice Leader on Change and Internal Communications for Hill #38; Knowlton. She works with clients such as Hewlett-Packard, The Home Depot and the Louis Berger Group, providing assistance with mergers, union and labor communications, corporate reputation management and more. Before joining Hill #38; Knowlton, Lindsay held the position of chief communications officer and senior VP for the National Association of Convenience Stores. Lindsay holds a Bachelor of Science degree in journalism from the University of Kansas and a Master of Arts degree in political science from Northwestern University. For additional training on this topic, consider these AMA seminars: *Communicating with a Multigenerational Workforce *Strategic Agility and Resilience: Embracing Change to Drive Growth *Projecting a Positive Professional Image To learn more, read these AMACOM Books: *The Age Curve, by Kenneth W. Gronbach *Generations, Inc., by Meagan Johnson, Larry Johnson *Generations at Work, by Ron Zemke, Claire Raines, Bob Filipczak

 Ray Schwemmer and Rick Havrilla on Fostering a Collaborative Environment | File Type: audio/mpeg | Duration: 00:14:04

In an age of hacking an leaking, managers have lot's to consider when it come to collaboration technology. Ray Schwemmer and Rick Havrilla are co-authors of Dynamic Collaboration: How To Share Information, Solve Problems, and Increase Productivity Without Compromising Security, a new book which details how corporations can seamlessly and securely integrate tools that encourage employees to work together. Listen and discover how to enhance communication, and create an efficient flow of information. Ray Schwemmer is the president, co-founder, and CEO of CollabraSpace a software company that develops solutions to integrate people, data, and processes within a single seamless collaborative environment. Rick Havrilla is the CTO at CollabraSpace with over 20 years of experience developing and implementing enterprise software solutions. Together Ray Schwemmer and Rick Havrill are co-authors of a new book Dynamic Collaboration: How To Share Information, Solve Problems, and Increase Productivity Without Compromising Security. For additional training on this topic, consider these AMA seminars: * Collaborative Leadership Skills for Managers *Social Media for Managers: New Tools for Communication, Innovation and Collaboration *Leading Virtual and Remote Teams To learn more, read these AMACOM Books: *Collaborative Planning, Forecasting, and Replenishment, by Dirk Seifert *Corporate Portals, by Heidi Collins *The Communication Problem Solver, by Nannette Rundle Carroll

 Susan Reed on the Power of Corporate Diversity | File Type: audio/mpeg | Duration: 00:13:43

In the age of increasing globalization, corporate diversity in America remains relevant. Studies have shown that companies with greater diversity at the executive level outperform their competitors. In this episode of Edgewise, Susan Reed, author of The Diversity Index, explains ways employers are leveraging diversity by empowering their employees to create new products and explore untapped markets as well as how to broaden their spectrum of emerging leaders. Susan E. Reed is an award winning journalist who has covered almost every aspect of the workplace for 25 years for CBS News, the New York Times, the American Prospect, and other publications. She writes a business column for the international news web site, GlobalPost.com. Her latest book is The Diversity Index published by AMACOM, a division of the American Management Association. For additional training on this topic, consider these AMA seminars: *The 21st Century Global Leader *Create a Respectful Workplace: Improve Morale, Increase Productivity and Achieve Business Goals *The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results To learn more, read these AMACOM Books: *The Diversity Code, by Michelle T. Johnson *The Diversity Training Activity Book, by Jonamay Lambert and Selma Myers *Building on the Promise of Diversity, by R. Roosevelt Thomas

 Stefan Swanepoel on Leveraging Your Animal Instincts | File Type: audio/mpeg | Duration: 00:01:01

Here's a serious question: Are you an elephant or a crocodile? According to author and businessman Stefan Swanepoel, the answer could determine your career path and level of success. Stefanrsquo;s latest book Surviving Your Serengeti: 7 Skills to Master Business Life is a New York Times best-seller that uses animals and their characteristics as metaphors for professionals and their skills and competencies. Listen to identify and unleash your inner beast. Stefan Swanepoel is a successful businessman, a best-selling author and widely travelled public speaker. Stefanrsquo;s life has been a ldquo;Serengeti journeyrdquo;mdash;from his birth in Kenya to schooling in Hong Kong and South Africa, eventually running a New York-based global franchise network with 25,000 sales associates in 30 countries. Stefan has served as president of seven companies and two non-profit organizations. For additional training on this topic, consider these AMA seminars: * *

 Al Pittampalli on the Modern Meeting | File Type: audio/mpeg | Duration: 00:01:01

Meetings are a staple of our work lives that can be an inefficient drain of time, resources and creativity. Al Pittampalli is the author of Read This Before Our Next Meeting, which outlines a fresh methodology to the meeting structure. The ldquo;modern meetingrdquo; encourages preparedness, speed, and results. Listen and discover how to make meetings fueled by action instead of delaying what needs to get done. Al Pittampalli is Founder of the Modern Meeting Company, a group that helps organizations transform meetings, make decisions, and coordinate complex teams. As an IT advisor at Ernst #38; Young LLP, Al witnessed the meeting problem firsthand at Fortune 500 companies all across the country. Now, Al is part of a new generation that brings fresh eyes to stuck business systems. Al is a speaker and blogger on Making Revolutionary Change Happen, and is a graduate of the NYU Stern School of Business. For additional training on this topic, consider these AMA seminars: *Leading Effective Meetings *Successful Meeting Planning *Leading Virtual and Remote Teams To learn more, read these AMACOM Books: *Quick Meeting Openers for Busy Managers, by Brian Cole Miller *Project Management That Works, by Rick A. Morris and Brette McWhorter Sember *The Little Black Book of Project Management, by Michael C. Thomsett

 Robert Bloom on Winning Customer Preference | File Type: audio/mpeg | Duration: 00:01:01

Itrsquo;s 3:00 a.m. Do you know what your customer wants? According to Robert Bloom, author of The New Experts: Win Todayrsquo;s Newly Empowered Customers at Their Four Decisive Moments, your customer is one second of Smartphone research and a twitter review away from being on to the next brand. Robert explains why anticipating the ldquo;3:00 a.m. nightmarerdquo; and nailing several make or break, now or never moments throughout the customer experience is the key to making your brand their preference. Robert H. Bloom is a widely respected authority on business growth. He served as U.S. Chairman and CEO of Publicis Worldwide, the centerpiece of the $4.6 billion global marketing services company, and helped craft and implement growth strategies for some of the world's largest brands, including BMW, L'Oreal, Nestle, Southwest Airlines, and T-Mobile. For additional training on this topic, consider these AMA seminars: *Customer Service Excellence: How to Win and Keep Customers *Leading Extraordinary Customer Service *Developing and Executing a Customer-centric Strategy To learn more, read these AMACOM Books: *Exceptional Service, Exceptional Profit, by Leonardo Inghilleri and Micah Solomon *Strategic Customer Service, by John A. Goodman *The Experience Effect, by Jim Joseph

 Bill Holland on Cracking the New Job Market | File Type: audio/mpeg | Duration: 00:01:01

What do Food network star Paula Dean and waste management mogul Sidney Torres have in common? They bred their super successful brands out of hardship, career expert, Bill Holland explains in this episode of Edgewise. Bill shares strategies from his new book, Cracking the New Job Market: The Seven Rules for Getting Hired in Any Economy (AMACOM), and lays out how to represent yourself as a professional brand that clearly defines your value as congruent with what employers are recruiting for. Bill Holland is founder of R. William Holland Consulting, LLC, specializing in HR and career management. He has also served as Executive Vice President at Wright Management Inc. and as Chief Human Resource Officer at Meriden Bank, the University of Pennsylvania, and the BP Outsourcing Business for Anderson Consulting. He is currently a Senior Vice President for BeamPines and he is the author of a new book, Cracking the New Job Market: The Seven Rules for Getting Hired in Any Economy (AMACOM). For additional training on this topic, consider these AMA seminars: *Essentials of Strategic Alliances and Partnerships *Leveraging Social Media to Engage Customers and Build Your Brand *Expanding Your Influence: Understanding the Psychology of Persuasion To learn more, read these AMACOM Books: * Cracking the New Job Market, by R. William Holland, Ph.D. * Managing Brand You, by Jerry S. Wilson, Ira Blumenthal *Unbeatable Resumes, by Tony Beshara

 Scott Eblin on Executive Success | File Type: audio/mpeg | Duration: 00:01:01

Statistics show that almost half of new executives do not make two years in their roles. Why is this? In this episode of Edgewise, Scott Eblin, Executive Coach, and author of The Next Level: What Insiders Know about Executive Success, answers this question. Scott shares insight from his experience coaching senior execs that have transcended the unspoken roadblocks and outlines which behaviors to shed and which to adopt in order to make a lasting mark as a leader. Scott Eblin is a former Fortune 500 executive, and the Founder and President of The Eblin Group, where he has coached hundreds of senior level leaders and scores of organizations, including Astra Zeneca, Booz Allen Hamilton, Capital One, GE, Johnson #38; Johnson, and the World Bank. Scott is a graduate of Davidson College and Harvard University, and currently serves on the faculty of the Leadership Coaching Certificate Program at Georgetown University. For additional training on this topic, consider these AMA seminars: *Developing Executive Leadership *Preparing for Leadership: What it Takes to Take the Lead *AMArsquo;s Advanced Executive Leadership Program To learn more, read these AMACOM Books: *The AMA Handbook of Leadership, by Marshall Goldsmith, John Baldoni, Sarah McArthur * Preparing for Leadership, by Donna J. Dennis, Ph.D., Debbie Meola

 Conant and Norgaard on the Leadership Touch | File Type: audio/mpeg | Duration: 00:01:01

ldquo;Everyone has experienced the pleasure of working with someone who is learning and growing and everyone has experienced the pain of working with someone who is not,rdquo; affirms Douglas Conant, CEO of Campbellrsquo;s Soup. Doug with strategic leadership expert, Mette Norgaard, Ph.D, co-authored Touch Points: Creating Powerful Leadership Connections in the Smallest of Moments, which is a call to action for executives and managers to commit to employee development. Mettersquo;s research and metrics based assertion is that touch points, strategic, meaningful interactions, are what galvanize people to make ideas happen and ultimately drive success. Listen as Doug and Mette explain how these hands on investments in their employees, translate into exponential returns for companies. Doug Conant, CEO of Campbell Soup Company, distinguished himself with 25 years experience with three of the world's top food companiesmdash;General Mills, Kraft, and Nabiscomdash;before joining Campbell's as the 11th CEO in its 140-year history in 2001. A key driver is Campbell's four-pronged success model: Winning in the workplace, winning in the marketplace, and winning in the community, and doing it all with integrity. Doug is active on a number of boards, and is Chairman and Trustee of The Conference Board. He is also a trustee of the International Tennis Hall of Fame. Mette Norgaard, Ph.D, is an international expert on strategic leadership. She partners with top executives to design leadership and learning solutions that bring their strategies to life. Prior to starting her own firm, Norgaard directed Franklin Coveyrsquo;s executive retreats, where she worked with thought leaders such as Stephen Covey, and Ram Charan. Mette has worked closely with senior-level leaders from organizations like Microsoft, Proctor Gamble, Estee Lauder, Harley-Davidson, Johnson Johnson, the US Navy, the Royal Canadian Mounted Police, and Finnish Broadcasting Corporation (YLE). Conant's and Norgaard's long-term collaboration with Campbell's high-potential leaders has produced the book TouchPoints: Transforming Everyday Interactions into Powerful Leadership Moments. For additional training on this topic, consider these AMA seminars: * Project Team Leadership: Building Commitment Through Superior Communication * Win! How to Engage and Energize Your Employees * Advanced Leadership Communication Strategies To learn more, read these AMACOM Books: * The Power of Strategic Commitment , by Josh Leibner, Gershon Mader, Alan Weiss, Ph.D. * The Team-Building Tool Kit , by Deborah Mackin, Deborah Harrington-Mackin * The Sustainable Enterprise Fieldbook , by Jeana Wirtenberg, PhD, William G. Russell, David Lipsky, PhD

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