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Lisa Bodell joins us on Edgewise to discuss her new book ldquo;Kill the Company.rdquo; The book is designed for anyone trying to make a positive change within their company and gives them quick and easy ways to approach innovation. Lisa states that no matter what your title or role, you can effect change and drive innovation through simplification rather than complication. Lisa Bodell is the founder and CEO of futurethink, an internationally recognized innovation research and training firm that helps businesses embrace change and become world-class innovators. Lisa founded futurethink on the premise that everyone has the power to innovate mdash; they just need the knowledge and tools to know how. She has spent years working with hundreds of leading innovators to create the largest catalog of innovation research and tools in the world, and the most in-depth training curricula on innovation anywhere. Clients such as 3M, GE and Johnson Johnson look to futurethink to develop new thinking styles and generate innovative ideas. The companyrsquo;s cutting-edge courses were featured as the winner of the 2011 Chief Learning Officer Gold Award for Excellence in Content. For additional training on this topic, consider these AMA seminars: *Creativity and Innovation: Unleash Your Potential for Greater Success *Planning and Developing New Products *Strategic Agility and Resilience: Embracing Change to Drive Growth To learn more, read these AMACOM Books: *The Power of Strategy Innovation, by Robert E. Johnston, J. Douglas Bate *The Seeds of Innovation, by Elaine Dundon *Something Really New, by Denis J. Hauptly

John Baldoni joins us on Edgewise to discuss his latest book entitled ldquo;The Leaderrsquo;s Pocket Guide: 101 Indispensible Tools, Tips, Techniques For Any Situation.rdquo; The book teaches you how to become a more effective leader by focusing on developing yourself, colleagues, and the organization. John explains the importance of critical thinking, self selection and presence when connecting with your colleagues and shares the mantras he uses to influence others: competence, credibility, and confidence. John Baldoni is an internationally recognized thought leader in leadership and communications as well as a popular leadership speaker, executive coach and executive educator. John delivers tactical and practical advice to help executives lead and manage more effectively. As president of Baldoni Consulting, an executive coaching and leadership development firm, John teaches men and women to achieve positive results by focusing on communication, influence, motivation and supervision. For additional training on this topic, consider these AMA seminars: *Leadership and Team Development for Managerial Success *Stepping Up to Leadership: A Course for Administrative Professionals *AMArsquo;s Advanced Executive Leadership Program To learn more, read these AMACOM Books: *Preparing for Leadership, by Donna J. Dennis, Ph.D., Debbie Meola * The Leadership Advantage, by Robert M. Fulmer, Jared L. Bleak *

Foxconn, Chinese factory that produces Apple's (and other's) products, made a lot of news this year due to allegedly appalling working conditions and low wages. According to Winter Nie and William Dowell, authors of the new AMACOM book In the Shadow of the Dragon, was due to comparisons to American factories. Compared to the average factory in China, Foxconn's working conditions are better than average and the pay is competitive. Nie and Dowell speak to our misconceptions about China and how they are emerging as the new competitive business force of the world. Winter Nie is a business consultant and professor at IMD, a leading business school in Lausanne, Switzerland. William Dowell is a freelance writer who has served as a Time correspondent around the world and as European regional editor and correspondent of Global News Enterprises. For additional training on this topic, consider these AMA seminars: *Creativity and Innovation: Unleash Your Potential for Greater Success *Launching and Managing Strategic Alliances and Partnerships *Strategic Workforce Planning: Defining and Fulfilling Business Requirements To learn more, read these AMACOM Books: *In the Shadow of the Dragon, by Winter Nie William Dowell *India Arriving, by Rafiq Dossani *Rebuilding Brand America, by Dick Martin

John Mattone, author of Talent Leadership: A Proven Method for Identifying and Developing High-Potential Employees, joins us on edgewise today to share the findings of his extensive research on talent management. He explains how organizations can mitigate their operating risk and drive breakthrough results. John provides insight on how major companies such as Microsoft, Nestle and Toyota have been successful with his model. John Mattone is President of JohnMattonePartners, Inc. In 2011, John was named by The Thinkers50 as one of the fastest rising stars in the field of leadership development. Recently, he was named by Leadership Excellence magazine as one of the top leadership consultants, speakers and coaches in the world. John is recognized globally as an inspiring keynote speaker, prolific author, and highly sought-after executive coach. With over 30 yearsrsquo; experience John has also been successful as an entrepreneur who has built two successful human capital consulting firms, and as an executive of a multi-million dollar leadership consulting firm. For additional training on this topic, consider these AMA seminars: *Coaching and Counseling for Outstanding Job Performance *Succession Planning: Developing Leaders from Within *Critical Thinking Certification: How to Develop a Thought-Based Organization To learn more, read these AMACOM Books: *The AMA Guide to Management Development, by Daniel R. Tobin, Ph.D., Margaret Pettingell * Keeping the People Who Keep You in Business, by Leigh Branham *Strategic Staffing, by Thomas P. Bechet

Bill Conaty, former Senior VP of General Electric, sheds light on the qualities attributed to The Talent Masters , those individuals or companies who see talent development as a competitive edge and gave Bill the title for his book. In this episode of Edgewise, Bill explains that it is important to be able to learn and conform to change, offer the widest range of skills sets as possible, and seek out opportunities in lateral skill development over promotional moves. Listen and learn about the processes and assessment systems necessary to attract, develop, and retain world class talent. Bill Conaty has served as senior vice president of human resources at General Electric (GE) for nearly 15 years, and knows a thing or two about assessing someonersquo;s character. Under Conatyrsquo;s leadership, his department became a key asset for former CEO Jack Welch, one of the most admired executives in recent American business history. For additional training on this topic, consider these AMA seminars: *Leadership and Team Development for Managerial Success *Global Leadership Development: Best Practices and Top Strategies *Fast Track to Employee Development: Understanding What Makes Them Tick To learn more, read these AMACOM Books: *The AMA Guide to Management Development, by Daniel R. Tobin, Ph.D., Margaret Pettingell *The Little Book of Leadership Development, by Scott J. Allen, Mitchell Kusy *Building a House for Diversity, by R. Roosevelt Thomas, Marjorie I.

Dan Hendrix, President and CEO of Interface Incorporated, joins us on Edgewise to discuss sustainability in regards to the transformation of his company Interface. Dan has been working steadily since 1994 to eliminate any negative environmental footprint from Interface by the year 2020. Dan and late former CEO Ray C. Anderson implemented specific business initiatives that helped reduce Interfacersquo;s environmental impact, including: eliminating waste, dematerializing the product, and using green energy. These changes have lead not only to a more sustainable company but also one their employees are proud and motivated to work for. Dan Hendrix serves as the Chief Executive Officer and President of InterfaceFLOR Inc. Mr. Hendrix has been the President and Chief Executive Officer of Interface Inc., since July 1, 2001 and has been its Chairman since October 2011. He joined Interface Inc. in 1983 and served as its Executive Vice President from October 2000 to 2001; Chief Financial Officer from 1985 to 2001; Treasurer since 1984; Vice President - Finance since 1986; and Senior Vice President of Finance since 1995; October 2000. Mr. Hendrix also served for six years as an Audit Manager with a national accounting firm. He also served for six years as an audit manager with a National Accounting Firm. For additional training on this topic, consider these AMA seminars: *Strategic Planning *Leading in a Global Environment *Taking on Greater Responsibility: Step-up Skills for Nonmanagers To learn more, read these AMACOM Books: *Investing in a Sustainable World, by Matthew J. Kiernan * The Sustainable Enterprise Fieldbook, by Jeana Wirtenberg, PhD, William *Chaotics, by Philip Kotler, John A. Caslione

Geoff Vuleta, CEO of Fahrenheit 212, an ldquo;innovating consultancy firmrdquo; joins us on Edgewise to share some of his companies methods of creativity and innovation. Geoff describes two types of innovation: renovation innovation, which is the bulk of all innovation efforts, and transformational innovation, which is simply just everything else. You will also learn how to use these tools to help overcome a road block and spark an idea to begin creating. Geoff Vuleta is CEO of Fahrenheit 212, a specialist consultancy that undertakes innovation assignments for companies including The Coca Cola Company, Warner Music Group, The Hershey Company, Procter Gamble, Gucci Group, Diageo, and Samsung. For additional training on this topic, consider these AMA seminars: *Creativity and Innovation: Unleash Your Potential for Greater Success *Developing Your Collaborative Skills *Strategic Planning To learn more, read these AMACOM Books: *The Power of Strategy Innovation, by Robert E. Johnston, J. Douglas Bate *Something Really New, by Denis J. Hauptly *Harvesting Intangible Assets, by Andrew J. Sherman

Joe Pine, co-author of The Experience Economy, and the brand new book entitled Infinite Possibility joins us on Edgewise to explain the balance between commoditization and customization in progression of economic value. Amazon and Wal-Mart are just two companies that have used transformation as a tool to successfully guide customers to change by using their experiences. Companies such as these are commoditizing goods so they can sell at higher volume and lower cost to the consumer. He outlines three phases of transformations that are required to sustain transformations through time, which include diagnosis, using a set of experiences and following-through. Not only are these transformations crucial to a business setting but can be useful in our personal lives as well. Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is co-founder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings. For additional training on this topic, consider these AMA seminars: *Pricing Strategies ndash; Capturing and Sustaining a Competitive Advantage *The Psychology of Management: Why People Do What They Do *Measuring and Maximizing Marketing ROI To learn more, read these AMACOM Books: *The On-Demand Brand, by Rick Mathieson *New Directions in Supply-Chain Management, by Tonya Boone, Ph.D., Ram *One Foot Out the Door, by Judith M. Bardwick, Ph.D.

Micah Solomon joins us on Edgewise to discuss his new book High-Tech, High-Touch Customer Service. Micah addresses the positive and negative effects technology has had on customer service today as well as the recent changes in the balance of power between customers and businesses. Using companies like Twitter and Yelp, Micah describes the importance of immediate customer conversation and how customers now, more than ever, can easily choose to take their business elsewhere. Other good examples of technology harness for revenue are companies like Netflix and Amazon that tap in to peoplersquo;s strong desire for self-service and the need to receive things much faster than ever. Micah Solomon, author of High-Tech, High-Touch Customer Service, is the customer service strategist and business keynote speaker termed by the Financial Post rdquo;a new guru of customer service excellence.rdquo; Solomon is a top keynote speaker, strategist, and consultant on customer service issues, the customer experience, and company culture mdash; and how they fit into todayrsquo;s marketing and technology landscape. An entrepreneur and business leader, he previously coauthored the bestselling Exceptional Service, Exceptional Profit. For additional training on this topic, consider these AMA seminars: *Customer Service Excellence: How to Win and Keep Customers *Leading Extraordinary Customer Service *How to Create an ITIL Service Desk and Incident Management PRocess To learn more, read these AMACOM Books: *Strategic Customer Service, by John A. Goodman *Customer Service Management Training 101, by Renee Evenson *Award Winning Customer Service, by Renee Evenson

Dov Seidman joins us on Edgewise to discuss his book How: Why How We Do Anything Means Everything. Dov states that "we live in a world where what we do matters, but it doesn't matter as much as how we do what we do"; we are in a new era of behavior where our actions can affect so much more in ways they never could in the past. This is especially important to acknowledge as behavior has become the greatest source of our competitive advantage. Dov describes what he calls the ldquo;how principlesrdquo; and why these values guide our behavior. He will explain his solution for making jobs more interesting, inspiring and satisfying using such examples as Southwest Airlines. Deemed ldquo;the hottest advisor on the corporate virtue circuitrdquo;, by FORTUNE Magazine, Dov Seidman is the founder, chairman and chief executive officer of LRN, a company that helps businesses develop ethical corporate cultures and inspire principled performance. His insights into the complexities of human behavior have been a source of inspiration and innovation for corporate boards, business leaders, government officials and employees around the world, including Allstate, Dow, eBay, Johnson Johnson, Kraft, Pfizer, Procter Gamble and Viacom. Audiences describe Dov Seidmanrsquo;s presentations as life-changing. Seidman's unique ability to connect with people at an emotional as well as intellectual level has helped attendees see their lives, purposes, and potential with greater clarity. For additional training on this topic, consider these AMA seminars: *Create a Respectful Workplace: Improve Morale, Increase Productivity and Achieve Business Goals *Expanding Your Influence: Understanding the Psychology of Persuasion *Responding to Conflict: Strategies for Improved Communication To learn more, read these AMACOM Books: *How to Tell Anyone Anything, by Richard S. Gallagher *Elements of Influence, by Terry R. Bacon *The Managerrsquo;s Guide to Maximizing Employee Potential, by William J. Rothwell

Kevin Kelly shares his views on technology driven innovations and the impact that these rapidly advancing technologies are having on job growth and employment numbers. Kevin acknowledges that computers will continue to automate many jobs, though he states that technology is also facilitating new jobs at an even faster rate. He predicts that jobs will continue to evolve rapidly in five to ten years, and that the most lucrative positions have not even been invented yet. You will also learn what he means by the ldquo;hacker mentalityrdquo; and how this negative connotation can be seen as a type of exploration of design solving. Kevin Kelly is Senior Maverick at Wired magazine. He co-founded Wired in 1993, and served as its Executive Editor from its inception until 1999. He has just finished a book for Viking/Penguin called What Technology Wants, published October 18, 2010. He is also editor and publisher of the Cool Tools website, which gets half a million unique visitors per month. From 1984-1990 Kelly was publisher and editor of the Whole Earth Review, a journal of unorthodox technical news. He co-founded the ongoing Hackers' Conference, and was involved with the launch of the WELL, a pioneering online service started in 1985. He authored the best-selling New Rules for the New Economy and the classic book on decentralized emergent systems, Out of Control. For additional training on this topic, consider these AMA seminars: *Making Sense of Web 2.0: Leveraging Social Media in Your Organization *Strategic Agility and Resilience: Embracing Change to Drive Growth *Communicating with a Multigenerational Workforce To learn more, read these AMACOM Books: *Transforming Performance Measurement, by Dean R. Spitzer, Ph.D. *Future Savvy, by Adam Gordon *Going Lean, by Stephen A. Ruffa

Dick Martin joins us on Edgewise to discuss his latest book Otherwise: The Wisdom You Need To Succeed In A Diverse World. The main theme of this book is that businesses must strive to better understand people unlike themselves, and why this ability is now more important than ever. Dick touches on the three steps he describes in his book for businesses such as Fox News and MSNBC to adapt to the flux in society. He also discloses who he deems the most innovative marketers in the world. Dick Martin is a business writer specializing in marketing and public relations. He has written articles for the Harvard Business Review, BusinessWeek.com, the Conference Board Review, Leader to Leader, the Journal of Business Strategy, and the PR Encyclopedia. He is also a frequent speaker to business and student groups. Martin was executive vice president of public relations, employee communications and brand management for ATT from 1997 to 2003, capping a 32-year career with the company. He was also chairman of the ATT Foundation. For additional training on this topic, consider these AMA seminars: *AMArsquo;s Advanced Course in Strategic Marketing *Strategic Agility and Resilience: Embracing Change to Drive Growth *Communicating Up, Down and Across the Organization To learn more, read these AMACOM Books: *Leading with Cultural Intelligence, by David Livermore, Ph.D. *Building a House for Diversity, by R. Roosevelt Thomas, Marjorie I. *The Cultural Intelligence Difference, by David Livermore, Ph.D.

Paul A. Laudicina, chairman of A.T. Kearney, joins us on Edgewise to discuss the transformation of the company, from subsidiary of a global service firm to a management owned company, and many of the lessons he learned along the way. Paul shares the steps he took to rebuild the companyrsquo;s business model and reconstitute the organization. He explains the importance of aligning a common set of values and principles unique to your DNA, having a robust strategic planning process which considers all variables, and an organizational culture that is clearly identifiable from the outside looking in. He stresses that it is a continuous process of change and to be prepared to shift direction as required by the business environment and its conditions. Paul A. Laudicina is Managing Partner and Chairman of the Board of global management consulting firm A.T. Kearney, a position he has held since 2006. He is also the founder and chairman of the firmrsquo;s Global Business Policy Council, a forum of CEOs and thought leaders focused on assessing global strategic opportunities and risk management. He was named to Consulting Magazinersquo;s annual ranking of the Top 25 Most Influential Consultants in 2005 and, again, in 2007. He is the author of a number of articles and books on global strategic issues, including World Out of Balance: Navigating Global Risks to Seize Competitive Advantage (McGraw-Hill, 2005). His upcoming book, Beating the Global Odds: High-Stakes Decision Making for Success will be released in September 2012. For additional training on this topic, consider these AMA seminars: *Strategic Planning *AMArsquo;s Advanced Financial Modeling and Forecasting Workshop *Successful Product Management To learn more, read these AMACOM Books: *Facilitating Project Performance Improvement, by Jerry Julian *Investing in a Sustainable World, by Matthew J. Kiernan *Transforming Performance Measurement, by Dean R. Spitzer, Ph.D.

Jim Collins and Mort Hansen, co-authors of the book Great By Choice, discuss their research on fundamental business concepts and why some companies excel in chaos, turbulence, and uncertainty while others do not. Jim describes it as the most fascinating analysis that hersquo;s ever been associated with in nearly twenty five years of research. Some of those fascinating insights include the role of luck and innovation, their ldquo;triad of behaviorsrdquo;, as well as firing your ldquo;bulletsrdquo; and then firing your ldquo;cannonballs.rdquo; Companies like IBM, Microsoft, Southwest and Pacific Airlines have used these techniques with great success. Jim Collins is the coauthor of Built to Last: Successful Habits of Visionary Companies. Formerly a lecturer at the Stanford Graduate School of Business, he jettisoned a traditional academic career in order to chart his own path. Today, he operates a management research laboratory in Boulder, Colorado. Previously, Collins held positions at McKinsey Company and Hewlett-Packard. Morten T. Hansen is a management professor at the University of California, Berkeley (School of Information), and at INSEAD. Formerly a professor at Harvard Business School, Morten holds a PhD from Stanford Graduate School of Business, where he was a Fulbright scholar. He is the author of Collaboration and the winner of the Administrative Science Quarterly Award for exceptional contributions to the field of organization studies. Previously a manager with the Boston Consulting Group, Morten consults and gives talks for companies worldwide. For additional training on this topic, consider these AMA seminars: *Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure *Managing Chaos: Dynamic Time Management, Recall, Reading and Stress Management Skills for Administrative Professionals *Confronting the Tough Stuff: Management Skills for Supervisors To learn more, read these AMACOM Books: *Leading at the Edge, by Dennis N. T. Perkins, Margaret P. Holtman, Paul R. Kessler, Catherine McCarthy *Breakthrough!, by Paul Kurnit, Steve Lance

Scott Belsky, founder and CEO of the Behance Network and author of Making Ideas Happen, joins us on Edgewise to discuss practicing and maintaining his principles of success. Flat organizations such as Behance divide responsibility and ownership over specific tasks and empower people on all levels of the organization to make the final call. Sharing ideas liberally is the best practice he has observed working among people across multiple organizations in multiple industries. Itrsquo;s like the human bodyrsquo;s natural immune system: it kills off anything new. So to maintain the rapport of a team we need to remain alert and consider the ideas and input of everyone. Scott Belskyis a speaker, writer, and entrepreneur with a focus on the creative industries. As the founder and CEO of Behance, he oversees the Behance Network, the world's leading platform for creative professionals with millions of visitors every month. Scott is also the author of the national bestselling book Making Ideas Happen. For additional training on this topic, consider these AMA seminars: *Aligning Marketing and Sales: Achieve Success Through Collaboration *Leadership and Team Development for Managerial Success *Achieving Leadership Success Through People To learn more, read these AMACOM Books: *The Language of Success, by Tom Sant *Communication Skills for Project Managers, by Michael Campbell *