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 Piyanka Jain on How to Make the Right Decisions | File Type: audio/mpeg | Duration: 0:15:57

It can be nerve-wracking to make decisions. How will you know if it's the right decision? Sometimes you can't know until it's already too late. Piyanka Jain, in her new book Behind Every Good Decision, co-written by Puneet Sharma and published by AMACOM, offers a framework to sort through all the data and make the most informed decision possible. PIYANKA JAIN is President and CEO of Aryng, a management consulting company focused on analytics for business impact.

 Jackie Barretta on Primal Teams | File Type: audio/mpeg | Duration: 0:21:51

Jackie Barretta, author of Primal Teams, published by AMACOM, want you to know that emotions do belong at work. You want people who are positively emotional about a project they're working on and be happy and motivated to do the work necessary. People think most creatively when they're in an optimal emotional state. However, emotions like fear and anger are primal emotions that take hold much faster than logic and reason. Instead of sweeping these emotions under the rug, acknowledge them head-on, confront the problem, and create a culture that encourages people to speak up. Jackie Barretta is a Founding Partner of Nura Group, a consulting firm dedicated to enhancing team innovation and performance. Her work with primal emotions in teams has won her widespread recognition and dozens of prestigious awards.

 Deb Bright on Learning to Love Criticism | File Type: audio/mpeg | Duration: 0:34:22

In The Truth Doesn't Have to Hurt How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change author Deb Bright talks about lsquo;criticism'srsquo; bad reputation and the stigma that is attached to it in the workplace. She argues that criticism is actually more beneficial than not and that its sole purpose is to help someone do something better, achieve goals, and grow personally and professionally. The purpose of the book, Bright says, is to give givers and receivers of criticism the skills they need in order to communicate with one another, and have productive conversations that build trust and respect. Deb gives listeners techniques such as ldquo;quick chargesrdquo; in order to better help them receive criticism and utilize it in the best way possible. Deb Bright, PH.D. is founder and president of Bright Enterprises, Inc., a consulting firm devoted to enhancing performance. Her impressive roster of clients includes Raytheon, Marriott, Disney, GE, Chase, Morgan Stanley, and other premier organizations.

 Andrew Miller on Redefining Operational Excellence | File Type: audio/mpeg | Duration: 0:08:39

In Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, Andrew Miller explains operational excellence not as a methodology, but rather a mindset which he describes as a constant pursuit to try and improve performance and maximize profitability. Miller argues that the business environment, as well as customer expectations, are changing, and that the keys to success are to figure out how to attract and retain the best people, the ability to drive innovation and collaboration, and to acquire new customers, all while optimizing speed. Miller suggests that companies constantly be looking for ldquo;nuggets of goldrdquo; that are greatly benefiting the company as well as areas in need of performance boosts. Miller firmly believes that improving execution, fostering innovation, and driving growth are the three fundamental concepts for obtaining operational excellence. Andrew Miller helps organizations find money and performance boosts in areas they donrsquo;t normally look. His clients include 3M, McKesson, Four Seasons Hotels and Resorts, The Bank of Nova Scotia, and many other world-class organizations. He is a regular contributor to IndustryWeek magazine, Entrepreneur magazine, and the Canadian Healthcare Network. Andrew regularly speaks to corporate and industry audiences across North America.

 Mark Babbitt and Ted Coiné on A World Gone Social | File Type: audio/mpeg | Duration: 0:32:20

In A World Gone Social: How Companies Must Adapt to Survive, co-authors Mark Babbitt and Ted Coineacute; discuss social media as a change agent that is essentially marking a new era of business. They argue that companies who donrsquo;t maintain a social media presence will eventually become obsolete due to the fact that they will have a more difficult time consistently progressing themselves based on customer needs. Now, customers have the ability, at any time, and very easily, to influence other customers by sharing their experiences, both good and bad that they have had with companies. The authors insist that companies who donrsquo;t provide the best customer service possible, and treat people with respect no matter what medium, will be hurting their business irreparably. Mark Babbitt is the CEO of YouTern, a community that enables those in career transition - from college students to workforce veterans - become highly employable by connecting them to high-impact internships, mentors and contemporary career advice. Mark also serves as President of SwitchandShift.com, a site and consultancy dedicated to leadership in the Social Age, and is CMO and a co-Founder of ForwardHeroes.org, a non-profit that assists military veterans successfully transition into the civilian workforce. Ted Coineacute; is a three-time CEO, and chairman and founder of switchandshift.com and a keynote speaker. Coineacute; is an influential business expert and is very highly regarded for leadership, customer service, and social media influence by Forbes, SAP Business Innovation, and the Huffington Post. Ted plays an active role as a consultant for several companies, helping to make them more human-focused.

 Josh Linkner on Thinking about What Can Be | File Type: audio/mpeg | Duration: 0:18:54

In The Road to Reinvention: How to Drive Disruption and Accelerate Transformation, author Josh Linkner discusses re-inventing, creating something anew, and imagining what ldquo;can-berdquo; instead of ldquo;what-isrdquo;. Linkner suggests several strategies for re-invention, but one of the most important is the habit of pushing the envelope and having an ongoing re-invention approach, where companies are constantly changing all aspects of their business. To be successful, Linkner states that everyone must be able to re-invent, innovate, and adapt, and this is for employees working on all levels of the business. Josh Linkner is an entrepreneur, keynote speaker, and author. He is the founder of ePrize which markets small businesses. Linkner has been a CEO and Managing Partner of Detroit Venture Partners since 2010. The Road to Reinvention is his third book. In addition, Linkner writes for He is a regular writer for Fast Company, Inc. Magazine, and Forbes.

 Alan Trefler on Keeping an Eye on Consumers | File Type: audio/mpeg | Duration: 0:15:15

In his new book, Build for Change: Revolutionary Customer Engagement through Continuous Digital Innovation, Alan Trefler discusses the divergence that is becoming more and more visible between successful leading companies and the not so successful companies. Trefler argues that consumers are becoming more empowered and are gaining the upper hand against big businesses that provide essential services for them. Trefler says that it is now up to companies to start determining the intent of the customer, and what keeps them coming back for more. To do this, companies must leave behind traditional management approaches and adopt a new system which looks at customers holistically. Alan Trefler is the founder, CEO, and chairman of Pegasystems. He attended Darthmouth College where he majored in Economics and Computer Science. In 2009 he was named American Business awards Software CEO of the Year and in 2011 the Massachusetts technology leadership council named him Public Company CEO of the year.

 Dawn Fotopulos and How to Get Comfortable with Accounting | File Type: audio/mpeg | Duration: 00:23:46

In her new book Accounting for the Numberphobic: A Survival Guide for Small Business Owners, Dawn Fotopulos attempts to reduce the number of small business failures by examining the struggles of owners attempting to turn their hobbies into jobs. Fotopulos argues that the key to success will not come from a constant attempt to attract new customers, but rather adopting a strategy in which owners successfully manage what they already have. Dawn believes that in order to be successful, owners must be able to first observe what has been going on in their business, while at the same time look ahead to predict possible outcomes in the near future. Dawn Fotopulos is an entrepreneur who has helped over 400 small businesses. Dawn serves as the Associate Professor of Business at The Kingrsquo;s College in NY in addition to appearing on MSNBCrsquo;S ldquo;Your Businessrdquo;. Fotopulos is also the founder of bestsmallbizhelp.com, a site created to help struggling solopreneurs.

 Deborrah Himsel on Maintaining Your Legacy | File Type: audio/mpeg | Duration: 00:18:43

Great leaders are determined by how well they are able to translate their goals into action. Deborrah Himselrsquo;s book Beauty Queen: Inside the Reign of Avon's Andrea Jung tells the story of the CEOrsquo;s rise and fall at Avon while interweaving discussions of business and corporate cultural issues. Andrea found herself to be in the right place at the right time while enjoying success in re-vitalizing a brand and mobilizing a well-rounded and successful work team. However, the second half of Andrearsquo;s tenure was not as successful as she dealt with corporate issues. The book explores the possible reasons for this unfortunate change, mistakes made in the process, and ways that any leader can apply this story to help ensure long-term success. Deborrah Himsel is the author of Beauty Queen: Inside the Reign of Avon's Andrea Jung and Leadership Sopranos Style. From 1999 to 2005, she worked alongside Andrea Jung at Avon as vice president of Global Organization Effectiveness. A former vice president of Deutsche Bank, Himsel is a leadership consultant for such Fortune 500 companies as Johnson Johnson, KPMG, Exxon/Mobil, Bain, Citigroup, and Walmart. She teaches at Thunderbird School of Global Management and The Helsinki School of Economics at Aalto University. She has been featured in various media, including Fox News, CNBC, and Bloomberg, and she wrote commentary on The Apprentice for USA Today.

 Malcolm Frank on Code Halos | File Type: audio/mpeg | Duration: 24:18

If companies wish to survive in todayrsquo;s ever-expanding digital age, they need to recognize their customersrsquo; code halomdash;a consumerrsquo;s virtual selfmdash;and implement the business model that supports it. This is why companies like Netflix are still standing while others like Blockbuster are not. Listen as Malcolm Frank, coauthor of Code Halos: How the Digital Lives of People, Things, and Organizations are Changing the Rules of Business, describes why companies must use data scientists that can understand both the complex math behind the data as well as the business content. And since trust is the currency of the new virtual economy, companies that have all this data should never abuse this power and need to emphasize building trust with their customers. MALCOLM FRANK was named ldquo;One of the most influential people in financerdquo; in 2005 by Risk Management Magazine. He is a graduate of Yale University with a degree in Economics.

 Paul B Brown on Owning Your Future | File Type: audio/mpeg | Duration: 00:13:55

Paul B Brown, author of Own Your Future: How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy, published by AMACOM, argues that in order to be successful in any business one must think like an entrepreneur. You donrsquo;t have to quit your job and start a new business, but you do have to start thinking of owning your own futuremdash;become more entrepreneurial in your thoughts and actions. Brown stresses that these actions must be in the form of small steps, like a birdhouse builder selling at a local craft fair on the weekends before considering opening up a store. You learn from it, build upon it, and then repeat again. This way, Brown assures, yoursquo;ll be able to control your future. PAUL B BROWN has written and co-written numerous best-selling business books. He is a long-time contributor to The New York Times and is a former writer and editor for Business Week, Financial World, and Forbes. Paul is a graduate of Rutgers College and Rutgers University Law School and is a member of both the New Jersey and Massachusetts bars.

 David L Van Rooy on Career Strategies to Take You Where You Want to Be | File Type: audio/mpeg | Duration: 00:13:40

Itrsquo;s never too late to change career paths, and David L. Van Rooy, author of Trajectory: 7 Career Strategies to Take You from Where You Are to Where You Want to Be, published by AMACOM, shares with us the steps needed to reach your goals. Having an idea of the kind of job you want is only the first step. You also need to plan ahead and slow down. Like a couch potato aiming to finish a marathon, you must start out smallmdash;by training to finish a 5K first. Listen as Van Rooy describes turning a failure into a positive, including how to shift gears when something unexpected happens and how to ask for the right kind of feedback. DAVID L. VAN ROOY is the senior director of international human resources strategy and operations at Walmart. David received his doctoral degree in Industrial and Organizational Psychology from Florida International University. In addition to performance management and employee engagement, he is a recognized expert in the fields of emotional intelligence and employee assessment and selection.

 Christopher Surdak on Data Crush | File Type: audio/mpeg | Duration: 00:17:21

With data crush, an overwhelming mass of information becomes readily available to individuals and companies. While things we need and want have become increasingly and conveniently available to us, it has also become harder to protect ourselves from deeper analysis of our psyches (re: spending habits). Christopher Surdak, a recognized expert in information security and regulatory compliance, believes that companies must use data analysis in order to survive in this economy. In his book Data Crush: How the Informational Tidal Wave is Driving New Business Opportunities, published by AMACOM, Surdak argues that if your company does not have a data literate expertmdash;that is also business savvymdash;it will not survive the next 3 to 5 years. Surdak cautions, however, that companies should never know too much about their customers. Companies can anticipate what their customers need before they even know they do, but companies should not overemphasize when marketing to consumers. CHRISTOPHER SURDAK is a recognized expert in collaboration and content management, information security, regulatory compliance, and cloud computing.

 Warren Berger on Asking More Questions | File Type: audio/mpeg | Duration: 00:16:36

Warren Berger, author of A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas, discusses the importance of asking big questions. Todayrsquo;s education system has deterred students from asking more and more questions by making them focus more on having the right answers. As adults, we continue this way of thinking and shy away from questioning what we see. After studying master innovators like Steve Jobs and Jeff Bazos, Berger realized that what made them so successful is the fact that they kept asking questions. To further succeed in their careers, these creative thinkers went ahead and answered those big questions. Warren Bergerrsquo;s last book was the international bestseller Glimmer: How Design Can Transform Business and Your Life (Penguin; 2009), published in several editions worldwide. Business Week named Glimmer one of the ldquo;Best Innovation Design Books of the Year.rdquo; He has appeared on NBCrsquo;s Today Show, ABC World News, CNN, and as an expert on NPRrsquo;s All Things Considered and Talk of the Nation. As a speaker, he has keynoted at the Fuse Conference in Chicago, the annual Design Thinkers Conference in Toronto, the 2011 International Womenrsquo;s Forum in Rome, and TEDx Portland. He has also spoken at in-house conferences hosted by General Electric and Microsoft, among others. Berger serves as an Adjunct Professor and host of the ldquo;Innovatorsrdquo; lecture program at the University of Colorado, and has been a guest lecturer at The University of Virginia, The University of Oregon, University of Texas, Syracuse University, New Yorkrsquo;s School of Visual Arts, and Virginia Commonwealth University, where he gave the 2011 commencement address for graduating business students.

 Koen Pauwels on How it’s Not the Size of the Data, It’s How You Use It | File Type: audio/mpeg | Duration: 00:11:45

Koen Pauwels, consultant and expert on marketing ROI (Return on Investment), describes why smarter marketing can help drive up sales profits for any company. How is big data affecting marketing trends today? In many ways it sets the benchmark for marketing to be held more accountable for business profits. And with analytics becoming such an essential component to any business, companies need to get smarter. Pauwels offers several examples on how his methodology for smarter marketing, detailed in his book Itrsquo;s Not the Size of the Datamdash;Itrsquo;s How You Use It: Smarter Marketing with Analytics and Dashboard, published by AMACOM, has actually helped companies, including saving a major corporation $150 million in advertising for a green product. KOEN PAUWELS is an award-winning professor, consultant, and expert on the topic of marketing ROI. After receiving his Ph.D. at UCLA, he taught at Dartmouth's Tuck School of Business before joining Ozyegin University.

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