Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (Unabridged)
Written By: Mark Goulston
Written By: Walter Dixon
Length:7 hours and 44 minutes
Customer Rating :3.7
You have a business colleague who's hostile...a customer who's angered...a staffer who's profoundly cynical - How does one get people to do that which you want in rough situations such as these? In Just Listen , veteran shrink and business trainer Mark Goulstonreveals the secret to the best way to get through to anyone, even when productive communication appears hopeless."Here's the process," Mark says. "People have their particular needs, desires, and programs. And they are pressured, active, and frequently feeling like they're in over their heads. To cope, they provide barricades making it hard to accomplish them even when your goals come in sync using their own."But the good news is that you'll find simple strategies that can make you compelling, and break down the partitions that keep you from obtaining through to the folks you have to buy into your suggestions and aims. Just Listen presents unexpectedly effective tools and techniques you are able to use every time a job, a sale, or a connection hangs in the balance. How effective are Mark's methods? One of his places of knowledge is training FBI and police hostage negotiators to manage life-or-death scenarios. "The sam e tips I educate these experts for building empathy, de escalating disagreement, and getting buy-in works in virtually any scenario," Mark states. "Whether you're a new employee fresh out of college, a salesperson, or a CEO, once you master these skills it is possible to take them wherever you go in your profession." And Mark has these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.
With this strong yet engaging audio book, youare going to learn to:
Get the interest of a complete stranger who you need to know - like that prospective client you definitely must land. !