Brands as Publishers

Friday, March 28th, 2008

Bud - Tony Ponturo head shotTony Ponturo, President and CEO of Busch Media Group, spoke at the Future of Television conference. Tony observed the increasing complexity of marketing as the number of channels has exploded from the basic three back in 1972 to hundreds of thousands today with the web.

At the same time, the consumers are getting more sophisticated, diverse and elusive. Tony describes how the demographics of college markets are changing rapidly, in particular the increasing share of women in the college ranks and how that will change their marketing in the future.

He goes on to describe the rise of UGC and changing consumer media habits. Today, adults 21-34 consume over 58 hours of media each week (28+ hours on TV) . The internet has risen to 6.4 hours per week on average, and it consumes an average of 8.5 hours per week for those that have Internet access.

In the 80’s and 90’s, “consumers had to come to us”. In the latter 90’s through today, you need to go to the consumers. You need to find the consumer. While 90% of media spend is still on traditional sources, almost every deal needs to integrate into the digital space in some way.

Tony described the example of Swear Jar, which was originally done for the Super Bowl, but was considered too racy for TV given the bleeped out language. They bought 6.2 million views on Yahoo and Break. It then got 2.7 million more views on YouTube.

Tony showed the original internet spots for the Dude campaign which allowed the creative team to develop something unique, which then led to TV commercials with the same theme.

Bud - Internet to TV graphic

TV strategies are focused on Tivo proof TV such as big events and sports which have managed to retain their audiences. He sees an increasing shift to cable spend. Cable is up form 19% in 1998 to 30% in 2008.

Another major theme has been an increase in product placement in TV and movies.

The integration of TV and online is important. He describes how they get 32 million views online after the Super Bowl.

TV is as strong as ever, but there is now more need for added value and consumer engagement.

In addition to TV, Tony sees product placement and the convergence of broadcast marketing with online publishing as important brand marketing priorities going forward.

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User-Generated Content Discussion at Future of Television

Friday, March 28th, 2008

This panel at the Future of Television focused on user generated content, it’s role and the ways in which it can add value..

Panelists
Ken Todd, VP, Content, Showtime Networks
Richard Titus, Head of User Experience, BBC Future Media & Technology
Ivana Ma, Partner & President, New Media, Generate
Moderator: Rohit Bhargava, Author, Personality Not Included / SVP, Digital Strategy & Marketing, Ogilvy Public Relations Worldwide

What’s the role of UGC?

Much of UGC is seem as being funny and somewhat irrelevant. However,the BBC gets lots of content from citizen journalists who send in content and blogs are some of the most heavily trafficked sites on the network.

UGC also has a major role in contests. Ivana described how when a music contest incorporated UGC and was framed as competing communities (eg, Colleges), really made the contest a much bigger success.

UGC also plays a role as brand evangelists. Ken spoke about how they used a site to have people write fan lit and have people vote on the content. He also spoke about a UGC contest using the them song from Weeds - Little Boxes. The prize was playing five of the songs on TV, with a grand prize of $10,000. He says it has proven very successful for Showtime.

What role do bloggers play?

Ken speaks about how they can play the role of uber fans (Super Fans). They can have a huge impact. Ken says they have started treating these uber bloggers as they would reporters, sending them press kits and advance on shows.

Richard speaks about how bloggers have now added a new voice to the conversation. He says blogging has made the BBC wake up and work harder.

Ivana points out that brands have taken an interest and started courting bloggers. Richard asks that since bloggers are more likely to be easier to buy off than the traditional media, does that make them more interesting to brand advertisers. ( What BS - like the auto mags don’t demand advertising for reviews.)

Is it money or is it attention and micro-fame?

Some do it to communicate, others want that small moment of fame. If they are doing it for money, its not there yet. You just have to look at the content and you will usually see what the motivation is. Richard points to the opportunity for blogs to generate huge momentary fame based on controversial content.

What about the cost of supporting UGC?

The cost of supporting UGC should also be recognized. Supporting this content is not free. It takes substantial moderation and infrastructure costs. Richard says that the conversation is going on and if the BBC wants to be part of it they will have to bear the cost.

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Do We Need Internet Specific Content?

Friday, March 28th, 2008

This panel at the Future of Television conference focused on producing content specifically for the web. Do we need it? How should we approach it?

Direct to Internet Content - PanelPanelists
Alex Barkaloff, Executive Producer, Digital Media, Lionsgate
David Leibowitz, EVP, Business & Legal Affairs, Gotuit
Mara Winokur VP, Digital Media & Business Development, Starz Media LLC
John Edwards, CEO & President, Move Networks
Keith Richman, CEO, Break.com
Moderator: Lindsay Campbell, Host, MobLogic (a CBS company)

Do we need content created specifically for the web?

Alex says absolutely. Re-purposed content from one platform to another is just not the same. It’s not optimized to that platform. He points to Weedisodes that will be created specifically for the web as an example of something that’s appropriate for the web.We need this because its where people are going.

Mara says there is no formula. Different things work for different brands. Mara says that clips didn’t work originally for their Monga(sp?) site, but when packaged into channels they became much more successful.

The content needs to be true to the brand. If it’s Weed’s related content it needs to be zany, but for others it may be a different type of content that works.

What about downloadable media?

The challenge is tracking the data for downloadable media. Without the data, a view doesn’t count as much. John discounts downloadable because people want it now, but he admits that we don’t know what people want or where they want it. He points to the difference between email and texting based communication segments. Different segments want different things. He says that the key is to experiment and measure to find what works.

Are people looking online because the content on TV is not good enough?

John points out that to a large extent what they want online is what the want on TV. The challenge for users is that when and where it’s shown on TV may not be convenient for users. The net provides a way to place and time shift content viewing. John goes on to say that distribution should not get in the way of viewers. Distribution needs to be transparent to the viewers to eliminate speed bumps.

How to build an audience and get sponsors?

Keith Richman says that the people who focus on specific target group or interest group will build an audience. Focus really helps in building that audience. He goes on to say that with good packaging and programming advertisers can get comfortable with lots of different content. Providing some confidence and consistency in the programming, even if it’s silly/strange content, is very helpful to getting the advertising dollars.

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Should We Be Betting on Mobile TV?

Thursday, March 27th, 2008

This panel at the Future of Television conference focused on the state of Mobile TV and its chances for success.   How is it doing?  What is needed for breakout success?

Panelists
Bill Sanders, VP Mobile Programming & Digital Development, Sony Pictures Television
Derek Broes, SVP Worldwide Business Development, Paramount Pictures
Steve Smith, Managing Director, Playboy TV International
Douglas Craig, SVP Digital Media Operations, Discovery Communications
Seamus McAteer, Chief Product Architect & Senior Analyst, Media Metrics
Moderator: Ted Cohen, Managing Partner, TAG Strategic

What are the gating factors for Mobile TV acceptance?

Hasn’t been an overwhelming response for adopting Mobile TV.  Insufficient marketing to consumers; marketing is not the carriers’ core competence, just as software development is not the core competence of studios.  The numbers are still small - one or two percent - of the mobile phone market in US and Europe, but it’s meaningful, and five to ten percent of the addressable market of video-capable handsets.  The combination of flat rate data with increasing video capable handset and YouTube-like free video should be powerful drivers of adoption.  If it’s free, everyone will try it at least once.

Mobile TV Panel

What are the major content and user interface issues?

Need to build products and services in the way that our kids want, not based on the constraints that we place on them.  Examples of limitations: content deleted after 24 hours, inability to pause and come back to content later.  Short form is performing better than long form, of course.  Foreign language is an issue - need dubbing, subtitles don’t work on mobile (Sony does subtitle, though).  Every panelist is doing a combination of repurposing existing and developing original content.

Whether long or short form, it’s about building habit — people returning to the brand again and again.  For example, Sony did 200 Ripley Believe It or Not clips.  Traditional carrier approach, put them all out there on the shelf and let them die a quiet death.  Bill is pushing to go back to original comic strip format, thirty seconds every day with a shelf life.  Perishability is important to drive habit building.  On YouTube, you want to be the person who discovers the clip and forwards it to your friends.  This is something that we should have learned from traditional media.

On digital rights, the most important lesson is that the consumer will do what’s convenient whether it’s legal or not; we need to get in front of the needs and offer what consumers want legally.  Should you ask for permission first or forgiveness later?  With talent, ask for permission.  In other cases, bias toward asking for forgiveness.

What will make Mobile TV prime-time, with DVR- and HD-like uptake?

Forcing the issue on studios and other content owners by device users figuring out how to get the content on the devices.  These mobile devices increasingly have the capability of PCs, access to broadband networks, and the ability to sync with PCs.

What about the opportunity for direct-to-consumer, internet / browser based mobile portals, bypassing operators?

Hard to market and reach consumers without carrier support.  However, YouTube has some success in mobile.  Operators are very concerned about this, want to stay well ahead of it.  Also, trying to convince carriers that they can be “smart pipes” without being the programmer, e.g. billing relationship.

Metrics for TV 2.0

Tuesday, March 25th, 2008

This panel at the Future of Television focused on the metrics for TV 2.0

Metrics 2.0 - PanelPanelists
Eric Garland, CEO, BigChampagne
Eric McMillain, Partner, Proace
Steve Markov, SVP, Sales, Teletrax
Howard Shimmel, SVP, Client Insights, The Nielsen Company
Moderator: Chris Lang, SVP, Research Strategies, SmithGeiger, LLC

What are the measurement challenges?

Eric Garland points out that metrics are expanding fast and we’re now seeing data by the pound. We need to get beyond the endless pile of data to meaningful analysis of what’s going on. Howard adds that this explosion of data will continue. He says we have a huge amount of data, but very little insight. He provides an example that provides answers in the brand management space that provides real insight. He says we are light years away from having the insight tools we need.

Eric McMillion has a perspective that different channels have different values and that a view on one channel may not be the same as another. It would be good to get to some sort or “gold” standard that would allow more efficient comparisons.

When thinking about cross platform measures, Howard asks is the industry willing to sacrifice some level of quality in exchange for more holistic measures? He hasn’t seen companies willing to do this. Eric Garland points out that the perfect can be the enemy of good enough. He says we need to focus on the answers business.

How do we measure engagement?

Howard says that it’s an important issue, but the question is what are we measuring engagement to? Without answering that question, it becomes circular logic.

Both Eric’s point out that we have more data online than we have ever had in traditional media. When looking at different generations, Gen Y is much more engaged with content in a certain way. They talk about it, share it, move it, do everything with it. But when it comes to focus as a measure of engagement they are terrible. They watch three things at once. So we need to get better about our definition of what we mean by engagement.

Howard says that the research is conflicting. Some says that when you are really engaged with content you stay engaged with advertising. The other side says that when you are deeply engaged in content you actually need a break at the commercial and therefore disengage.

How do we take advantage of better usage data?

Howard contrasts how traditional advertising is based upon average demographics and time slots, as compared to Google which is offer user specific offers based upon your profile. The challenge is how to do that on TV. Eric Garland suggests that perhaps we should focus on how to make the content and experience better. Make it better than the experience the pirates offer and then serving the right ads becomes much easier.

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Future of Television Advertising

Tuesday, March 25th, 2008

Television is changing a lot and television advertising is changing with it. Tivo, DVRs and the internet are changing the way content and advertising is consumed. It changes the way TV ads need to work. This panel explores some of the changes they see on the horizon.

Future of TV Ads - head shotsPanelists
Karen Bressner, SVP, Advertising Sales, TiVo
Eric Hadley, Chief Marketing Officer, Heavy Corporation
Rick Mandler, VP, Digital Media Advertising, Disney/ABC Media Networks
Robert Riesenberg, President & CEO, Full Circle Entertainment
Moderator: Joe Adalian, Television Editor, Variety


What’s the future of the 30 second spot?

The 30 second spot is still an important marketing tools and will remain so into the future. As long as television is important spots like 30 second or 15 second ads will be important. Karen from Tivo says they can enhance the 30 second spot by making it interactive. Eric points out that the importance of TV will change for different segments as young males are using the Internet with increasing intensity on sites like Heavy.com. He says the key is to respecting the viewer and make the advertising relevant and engaging.

How important is diverse portfolio in marketing?

In this day and age, when a network has a show doing 7-8 share its a success. It demonstrates the fragmentation of advertising channels and the need for marketers to explore a diverse set of channels to find their audience.


What one thing should change, what would be the new rule?

As the networks have jumped on the bandwagon of integration it has become more commoditized. The integration needs to be more strategic and in harmony with the show as opposed to something that is just a media deal done for an advertiser wanting integration. Rick would like to see more aggregation of agencies to make it easier to coordinate marketing and make it more integrated. Eric suggests that measures need to be tied to the intent of the campaign, not just what can be measured. Just because you can measure impressions or click throughs does not make it a good measure for everything.

What new capabilities will brand marketers need to become publishers of relevant and engaging content?
Need to become masters of what data comes from set top boxes and DVRs to understand what works in different environments. There is also a crying need for different kinds of resources within the marketing infrastructure. Interactive capabilities are still very underdeveloped and need to improved. Brand marketers will need to integrate these new capabilities with their traditional story telling strengths to make interesting content.

Should brands rent or own their content?
Rick suggests that brands should rely on rented content. Content is not what advertisers do so they should leave it to the traditional content producers. Eric suggests that it doesn’t matter whether you rent or own it. What matter is that you need good content wherever the content comes from.

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New Television Technologies

Tuesday, March 25th, 2008

This panel was focused on the new television technologies. The group focused the discussion on content distribution, in home media management, DVD-make-on-demand and the role of set top boxes/rental boxes.

Panelists
Ashwin Navin, President & Co-Founder, BitTorrent
Anton Monk, Board Member & CTO, Multimedia over Coax Alliance (MoCA)
Jeff Siegel, SVP, Regional Sales, Direct Response & Emerging Media, ESPN
Perry Solomon, SVP, Product Mktg, Monetization Solutions, FAST Search & Transfer
Brad Auerbach, VP, Strategic Business Development, Hewlett-Packard
Moderator: Kurt Scherf, VP & Principal Analyst, Parks Associates

What’s exciting about this space?
The ability to enjoy internet content in the living room. It brings huge diversity of content and new monetization options. The ability to discover, personalize and move content around the home and across the three screens. This concept of mass personalization seems to be the exciting thing for the panel.

What ideas do you see as not ready for prime time?
Kurt the moderator suggested that we’re not ready for Facebook on TV. Ashwin says he does not get the TV rental boxes or the real value proposition for these boxes. Ashwin says the cost of moving large volumes of data is still expensive, which is where P2P distribution comes into play.

What technologies should we be watching?
Brad Auerbach observed that there are still a lot of DVD boxes out there that still need to be fed. There is still lots of opportunity for manufacturing and distribution of DVDs on demand. Brad points to three buckets of DVD on demand - kiosks, buy online make to demand, and buy online burn at home,

Ashwin points to P2P technology as a way to lower costs of distribution substantially and re-deploy capital from the network to devices that can make use of high definition content.

Kurt asks about recommendation engines and Perry responds that sophistication of technology is increasing and will help make recommendation technology more effective. Anton points to the increasing capacity of home servers and broadband within the home as an important development in improving the in home experience.

Anton makes a good point that we will not see the set top boxes go away any time soon as the cable operators have considerable rights that protect their positions and the functionality we see in other boxes (eg Xbox) is integrated into the set top box. He also points to the integration of services like showing a telephone number from an inbound phone call on screen so you don’t have to go check the phone as further evidence that the set top boxes are here to stay.

How will the television user interface change?
Kurt points to UIs like the Wii as a new way to interact the TV. Anton says that the carriers avoid changes to the UI because they are afraid of the cost of the phone calls they will get from changes in the UI. He thinks this will hold back innovation in the UI.

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Worldwide Content Distribution

Monday, March 24th, 2008

Everyone seems to be producing content these days and the Internet is becoming a sort of worldwide TV network for audiences seeking entertainment. With global online video services, social media networks, and place-shifting devices national borders matter less and less in the television landscape. This panel discussed the consequences for the perspective of content creators, producers and advertisers as well as distributors and consumers.

This panel consisted of a range of industry executives including:

Greg Clayman, EVP, Digital Distribution & Business Development, MTV Networks
Ben Huang, Director of Product Management, Microsoft TV
Steve Jang, CMO & Head of Business Development, imeem
Steve Mitgang, CEO, Veoh Networks
Jason Kirk, Vice President, MySpace TV
Moderator: Mike Vorhaus, Managing Director, Frank N. Magid Associates

What countries are really breaking out with online video?

Korea is really breaking out for MTV Networks. These high bandwidth markets have gone straight to longer full length shows. Veoh’s CEO does not see a significant difference in what’s being consumed.

What will P2P mean for the industry - will piracy take over?

People use these services because they are better experiences than the alternatives, not because they want to steal. It’s better to download and view than waiting for poor quality streaming. Free is also a big advantage. The key is to figure out how to compete with P2P on pricing and on ease of use.

How will global content distribution impact ad formats?

Pre-rolls perform poorly overall. Overlays are being much better received. Relevance to the audience is critical, but format and timing play a major role. 95% or more of YouTube’s revenue is the display ad next to the video. Veoh’s seeing a disproportionate impact and click through compared to experience at Yahoo. Streaming across the bottom of the page is also emerging as a popular format.

What’s blocking global distribution?

The country based silos of media companies make it difficult to coordinate the global distribution of content. This was how television grew up and programming was localized to each market. Compared to the organizational problems, the technical challenge of going global is comparatively simple. This is not only a challenge for the media companies, it’s a challenge for the brands and their agencies for the same organizational reasons.

Three years from now where will YouTube be positioned?

Jason sees YouTube as being the leader now. They will struggle with content copyright issues if they cannot overcome that problem. If YouTube’s role for Google is the avenue to tap into brand advertising, it will need to transform to something other than the video clip business. It will mean different formats and different licensing arrangements. There is still a real opportunity for someone to fill this role.

Vertical content along genres and interests seem to be accelerating and may be a powerful way of organizing social communities that provides an alternative to YouTube.

Short form content is important, but long form dominates the majority of the viewing time. YouTube will need to break into longer form video for them to stay dominant. Search will also be an important component of helping people find content they enjoy.

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What’s next for reality TV?

Monday, March 24th, 2008

This is the panel that focused on what’s next for reality TV:
Andrew Cohen, SVP, Production & Programming, Bravo, NBC Universal
David Lyle, President, Fox Reality Channel
John Saade, SVP, Alternative Series, Specials & Late-Night, ABC Entertainment
Ryan O’Hara, President, TV Guide Network & TV Guide Broadband
Moderator: Ken Rutkowski, Host & President, KenRadio Broadcasting

Do you start with content or advertising when you consider a reality show? Aware that advertisers may not support some show, but the greatest influence is to produce shows that breakout. They need to be self-publicizing. The focus is usually on finding content that fits with the target audience.

How important is the connection to the major network?

It helps, but it’s really about knowing the audience, the fit with the channel. The programming is the driver.

As your making the shows - how soon do advertisers get involved?

Typically, can’t wait for advertisers because they don’t really want to be involved until the show is proven. That’s why the start is the show. You have to triangulate between the producers, sales and advertising agency and the client. In that group, anyone can block the deal which makes it tricky.

When a show fits well with advertisers it can lend itself well and drive to higher ratings. A fashion related show might pull in higher CPMs for the same audience than a less advertiser attractive program.

How does new media fit in?

As long as it can be supported by advertising, the online media sites like Hulu will play an important role. It’s almost like a virtual Comcast. Media companies are seeing that the they should be putting their content everywhere. It provides way to expand the audience and keep people up to date.

New media is also an important part of the consideration about how to develop the show. Mobile is important in this process as well. How the monetization for online and mobile will develop is still up in the air.

Live web shows, webisodes, games are all part of the package for the audience.

What will it take to get mobile more integrated into shows?

Big Brother is a great example of this. America’s super model is also using it as voting mechanism. Voting is key mechanism for using

How important is Social Networking?

MySpace was used to promote a show called “Look a like”. They did a partnership with MySpace who do you look like? Turned it into a viral explosion of promotion. They then took a contestant and brought them onto the show. She was dressed up like Angelina Jolie and it was a great success.

Bravo has worked a lot with MySpace and at BravoTV.com and sees them as a key part of the programming.

What’s happening with to the cost of reality TV?

Cheapest reality $50,000 per hour. $200k-300k per hour of reality for focused reality shows and $1 million per hour for broadcast television, with occasional peaks of $1.5 million. The panel seemed to think that costs are continuing to drop.

What’s the next year look like?

Reality could be quite strong given the shortage of scripted TV episodes and the number of reality shows that have been produced.

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Outlook for the Television Industry and Digital Media

Monday, March 24th, 2008

This panel at the Future of Television featured:

Brett Bouttier, SVP, Digital, Warner Bros. Television Group
Marc DeBevoise, SVP, Business Development & Strategy, Starz Media LLC
Matthew Glotzer, SVP, Digital Media, Fox Entertainment Group
Joe Patrick, EVP, North American Television Distribution, MGM
Moderator: Andrew Wallenstein, Deputy Editor, The Hollywood Reporter

Anything surprising about adoption of content on these new digital channels?

Response to ad supported streaming of premium content has been wildly successful. However, the ad supported model cannot keep up economically with sell through or even rental. So the challenge becomes how to do both and not cannibalize the sell through business where someone will pay you $1.99 for a download.

Long tail content has proven to be surprisingly successful. For example, Airwolf has turned out to be one of the most downloaded programs on Hulu.

How can film play a role on Hulu?

Joe Patrick said “I can’t get someone to pay the long tail content, but they might watch it on Hulu when its ad supported.” They might not pay $2.99 for this kind of content, but they might watch it for free. They are working on how to get sampling increased to help drive consumption.

What about Vongo?

Vongo licensed content from Starz. It just goes to show that consumers will use subscription models for premium content. Perhaps the key is to make it feel like free, or close to it. Subscription starts to approach this as demonstrated by cable subscriptions and Vongo.

What about iTunes - how important is it?

Starz will be releasing on iTunes tonight according to Marc DeBevoise, SVP, Business Development & Strategy, Starz Media. NewTeeVee did a video interview with him.

iTunes is clearly the leader in sell through. In this segment, they are the 850 pound gorilla in this segment. In other segments, there is still more competition and variety of players.

itunes has been very successful. All of us are in the business of trying to get distribution. iTunes will be one of these key channels, but there are lots of other channels like the Xbox that will be important. We want the content to be available everywhere at the right times.

Is digital content seen as a threat to mainstream broadcasting?
So far, the evidence has been the opposite. By streaming content shortly after on air play, it can actually help increase audience.

What about FCC regulations - do you see them applying to the internet?
We need to be responsible and self-regulate to some degree. More importantly, the sponsors will require certain levels of content standards so that will likely drive content strategies to a large degree.


Are these alternative channels a threat to contracts with talent?

The sense was that it is potential threat, but the ability for talent to move from one studio to another has always been there when contracts expire. The key will be to leverage core capabilities of distribution, marketing etc and let the creative do what they do best.

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