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	<title>Digital Podcast&#187; Digital Podcast | Super Fans</title>
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		<title>Comments, Comments, Comments &#8211; What makes people comment?</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/12/20/comments-comments-comments-what-makes-people-comment/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/12/20/comments-comments-comments-what-makes-people-comment/#comments</comments>
		<pubDate>Sun, 21 Dec 2008 00:35:05 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[social marketing]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[comments]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[metrics]]></category>

		<guid isPermaLink="false">551116620</guid>
		<description><![CDATA[<img class="alignleft size-full wp-image-1300" title="miz fit" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/12/mizfit.jpg" alt="" width="133" height="129" />Over at Friendfeed, in the Start Up Success Room, I came across a post by Zee that pointed out a really interesting blog post entitled "Learn How This Blogger Averages 100+ Comments Per Post And Did It In Under a Year". Now this seemed quite interesting. Comments are a true sign of user engagement and inspiring comments is a true art.
<br /> <br />
The post is an interview with MizFit Online who's a fitness blogger. Reading the post however did not get me too far, other than MizFit's avid blog reading and commenting herself and a key phrase "commentversation" which tried to capture her approach. Even MizFit seems unsure of what drives the comments saying "If only I knew. It varies wildly."

I decided to do some analysis to figure this out.  The results are quite interesting...]]></description>
			<content:encoded><![CDATA[<p><a href="http://mizfitonline.com/"><img class="alignleft size-full wp-image-1300" title="miz fit" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/12/mizfit.jpg" alt="" width="133" height="129" /></a>Over at Friendfeed, in the Start Up Success Room, I came across a <a href="http://friendfeed.com/e/b3e7a230-7b0b-4d83-a84d-1bed81e8668e/Learn-How-This-Blogger-Averages-100-Comments-Per/">post by Zee </a>that pointed out a really interesting blog post entitled &#8220;<a href="http://www.theeverydayblogger.com/2008/12/learn-how-this-blogger-averaged-100-comments-per-post-in-under-a-year.html">Learn How This Blogger Averages 100+ Comments Per Post And Did It In Under a Year</a>&#8220;. Now this seemed quite interesting. Comments are a true sign of user engagement and inspiring comments is a true art.</p>
<p>The post is an interview with <a href="http://mizfitonline.com/">MizFit Online</a> who&#8217;s a fitness blogger. Reading the post however did not get me too far, other than MizFit&#8217;s avid blog reading and commenting herself and a key phrase &#8220;commentversation&#8221; which tried to capture her approach. Even MizFit seems unsure of what drives the comments saying &#8220;If only I knew. It varies wildly.&#8221;</p>
<p>I wanted to know more and decided to do some real analysis on MizFit&#8217;s blog. It seems like a great blog. True to her personality. Quite personal. And it seems she&#8217;s got a strong following. She also has a theme/category of the day: Monday Faceday, Tuesday Trends, View Mail Food, Glorious Food and Link Love.</p>
<p>I started by looking at every post she made in November. I looked at the title of the post, the theme, the length of the post, text vs. video, the number of outbound links in the post and the number of links to other pages on the blog.</p>
<p><strong>The only thing that seemed to matter was whether the blog post was part of a theme</strong>. Uncategorized posts did very poorly incomparison. Post length, other than extremely short posts, had no impact. Number of links had no impact either. Video performed as well as text.</p>
<p>I decided to dig in further. I took the last 10 posts for each theme and for uncategorized posts (note: I screened out the uncategorized posts that were very short announcements).</p>
<p>Here are the results of the analysis of the last 10 posts by theme/catagory:</p>
<p><a href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/12/mizfitcommentanalysis.jpg"><img class="alignnone size-full wp-image-1299" title="mizfit comment analysis" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/12/mizfitcommentanalysis.jpg" alt="" width="475" height="206" /></a></p>
<p>The results are facinating, at least to me.  If you factor out contests, four of the themes average about 100 comments per post.  Food Glorious Food does a little less well averaging 89.6 comments per post, which may be due to a heavier reliance on guest posts in this theme.</p>
<p>The pattern I saw with the uncategorized posts held true.  These types of posts only averaged 48.4 comments per post.</p>
<p><strong><a href="http://mizfitonline.com/2008/12/12/im-in-the-zone/">Contests</a> also play a big role</strong> in making the numbers fluctuate.  They seem to add about 45 extra comments to a post on average.  More when the contest was enticing and less when it was not so enticing.</p>
<p>I dug further into the best performing and worst performing non-contest posts to see if I could find some other qualitative reasons for the variances. Indeed there seemed to be more going on qualitatitively.</p>
<p>When I looked deeper at the strongest performing posts based upon comments, I saw that these <strong>posts tended to stand out for one or more of the following reasons: Challenges, <a href="http://mizfitonline.com/2008/10/16/the-weight-of-fear-or-good-reasons-to-be-a-big-fat-coward/">very personal stories</a>, strenuous <a href="http://mizfitonline.com/2008/11/17/the-plank-the-plank/">exercise video</a>, or <a href="http://mizfitonline.com/2008/12/01/i-tired-video/">lots of questions (3-5) to audience</a> at the end of the post.</strong></p>
<p>In contrast the poorest performing posts were missing these elements.  The <strong>poorest performing posts where guest posts without questions to the readers.</strong> These posts dropped to 66-79 comments.  Guest posts with questions did a little better running in the mid 80s.  MizFit&#8217;s <strong>poorest performers in themed posts tended not to have as much passion and had no questions for the audience</strong>.</p>
<p><strong>My take aways</strong> if you want to generate comments:</p>
<ul>
<li>Be personal</li>
<li>Be passionate</li>
<li>Post questions not answers</li>
<li>Set up themes by day and be consistent</li>
<li>Make sure guest posters have lots of questions for readers</li>
<li>Use small contests to motivate your commentors</li>
</ul>
<p>So what do you think?  What kind of posts get people to comment?  Is it this list or some other factors?  Who else gets lots of comments and what do they do?</p>
<p>Comment away:)</p>
<p><strong>Update</strong> with ideas from comments about what drives comments:</p>
<ul>
<li><a href="http://www.digitalpodcast.com/podcastnews/2008/12/20/comments-comments-comments-what-makes-people-comment/#comment-112050">commentversation</a></li>
<li><a href="http://www.digitalpodcast.com/podcastnews/2008/12/20/comments-comments-comments-what-makes-people-comment/#comment-112054">taking the time to personally respond to comments</a></li>
</ul>
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		<title>Do Interactive Applications Pave the Road to Superfan Communities?  Part 1</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/04/23/do-interactive-applications-pave-the-road-to-superfan-communities-part-1/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/04/23/do-interactive-applications-pave-the-road-to-superfan-communities-part-1/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 00:38:09 +0000</pubDate>
		<dc:creator>Andrew Krainin</dc:creator>
				<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social marketing]]></category>
		<category><![CDATA[Forrester 08 Marketing Forum]]></category>
		<category><![CDATA[Michael Jordan]]></category>
		<category><![CDATA[Nike]]></category>
		<category><![CDATA[The Jordan Brand]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/04/23/do-interactive-applications-pave-the-road-to-superfan-communities-part-1/</guid>
		<description><![CDATA[<em>Andrew and Alex joined Forrester for its 2008 Marketing Forum, which focused on the challenge of customer engagement in a digital media world.  This second series of articles focuses on case studies of companies using interactive applications as the hook for building communities of superfans.</em><br/><br/>

<strong>Creating Brand Advocates at Nike&#8217;s Jordan Brand</strong><br/>
Emmanuel Brown, Director of Digital and Content, Nike&#8217;s Jordan Brand<br/><br/>

<img align="left" hspace="5" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/emmanuel-brown.jpg" alt="Emmanuel Brown Composite" /><em>Nike&#8217;s Jordan Brand has developed a couple of immersive experiences for highly engaged fans.  The experiences start with deep insight into these &#8220;superfan&#8221; needs, and build intense community engagement for these hardcore fans, but are small scale communities relative to the scope of the Jordan Brand.  Which raises the question, are these high ROI applications for engaging and activating superfans, or are they so focused on the hard core that they are failing to engage the brand&#8217;s mass market?  Read on and share your opinion...</em>

]]></description>
			<content:encoded><![CDATA[<p><em>Andrew and Alex joined Forrester for its 2008 Marketing Forum, which focused on the challenge of customer engagement in a digital media world.Â  This second series of articles focuses on case studies of companies using interactive applications as the hook for building communities of superfans.</em></p>
<p><strong>Creating Brand Advocates at Nikeâ€™s Jordan Brand</strong><br />
Emmanuel Brown, Director of Digital and Content, Nikeâ€™s Jordan Brand</p>
<p><img align="center" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/emmanuel-brown.jpg" alt="Emmanuel Brown Composite" /></p>
<p><em>Nikeâ€™s Jordan Brand has developed a couple of immersive experiences for highly engaged fans.Â  The experiences start with deep insight into these â€œsuperfanâ€ needs, and build intense community engagement for these hardcore fans, but are small scale communities relative to the scope of the Jordan Brand.Â  Which raises the question, are these high ROI applications for engaging and activating superfans, or are they so focused on the hard core that they are failing to engage the brandâ€™s mass market?Â  Read on and share your opinion&#8230;</em></p>
<p>Emmanuel began by sharing background on Nike, whose headquarters in Beaverton, Oregon is like a Disneyland for adults, and its Jordan Brand division, where Michael Jordan (MJ) still deeply interacts with the brand, the same way that he was engaged with the game of basketball.</p>
<p>Mentally, or digitally, cut to a stirring, inspiring Michael Jordan video (videos can be found at <a target="_blank" href="http://www.nike.com/jumpman23/" title="Jumpan 23">Nike&#8217;s site for the Jordan Brand, Jumpman23</a>).</p>
<p><u>The Jordan Brand.</u>Â  Nike approached Michael Jordan in 1984 to have a signature shoe built around him, a completely novel concept at the time.Â  In 1996, the Jordan Brand was born as a division within Nike.Â  The brand has 110 people versus the <a target="_blank" href="http://www.nike.com/nikegolf/swingportrait/" title="Tiger Woods Brand">Tiger Woods Brand</a>â€™s 400 people, and both brands support the same amount of revenue.Â  Nine out of ten people own (or have owned) Air Jordans, and the Jordan Brand is the second in the market behind Nike itself.</p>
<p><img align="left" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/jordanbreakfastclub.jpg" hspace="5" alt="Jordan Target Customer" />The Jordan Brandâ€™s primary consumer is the core urban male 15-20 year old, highly competitive, a leader of the team.Â  These guys often know what the brand is doing before the news is made public.Â  The secondary consumer is 12-24 year old males and females, urban and suburban, not necessarily competitive.Â  Their consumersâ€™ mind space includes social media, television, and the video game space.Â  The Jordan Brand does a lot of marketing through video games â€“ with them, kids can see the entire line-up.Â  Most kids know what products they want before they get to the store.</p>
<p>The engagement philosophy for the brand is (1) to engage with consumers where and when they want (online!); (2) product and service together are critical to delivering a greater experience and engagement; and finally (3) the consumer decides.</p>
<p><a target="_blank" href="http://www.nike.com/jumpman23/features/reg_builder/" title="Jordan Breakfast Club"><img align="left" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/jordanbreakfastclub2.jpg" hspace="5" alt="Jordan Breakfast Club" /><u>The Jordan Breakfast Club.</u></a>Â  A key platform for engagement is the Jordan Breakfast Club.Â  The challenge was to establish an authentic position for Jordan in the training marketplace.Â  Every morning, MJ and his teammates used to wake up and complete a workout regiment before he got to eat his four course breakfast.Â  So the Jordan Brand went after an unmet need of the target customer around training â€“ everyone says that training is important, but no one tells kids how to train.Â  The Breakfast Club includes a simple peer-based assessment and a custom designed workout program that can be printed out or downloaded onto an iPod as videos for a huge number of possible workouts.Â  The Jordan Breakfast Club has 20,000 plus engaged users, and tens of thousands additional views on YouTube.Â  The Club also did a 10-city summer tour to reach thousands more at day long training camps.Â  The program won a 2007 Forrester Groundswell Award.</p>
<p><a target="_blank" href="http://www.nike.com/jumpman23/flightclub/demo.html" title="Jordan Flight Club"><img align="left" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/jordanflightclub.jpg" hspace="5" alt="Jordan Fight Club" /><u>The Jordan Flight Club.</u></a>Â  After building the Breakfast Club, the brand started getting more information about its consumers, and next started the Flight Club.Â  The Jordan brand has a huge â€œsneaker-headâ€ following, and the Flight Club is about limited edition, one-at-a-time, high demand products for fiercely loyal customers who are willing to pay a very high price and avoid the disappointment of trying to get limited products through retail.Â  The brand got a lot of feedback from consumers in designing how the Breakfast Club would work.Â  Members of jumpman23.com got membership offers and the opportunity to invite two more friends â€“ in others words, an â€œinsiderâ€ offer for loyal customers only.Â  Demand went through the roof, with people selling their free invitations on eBay, and over 40,000 members joining in the first 45 days.</p>
<p>Emmanuelâ€™s summary:Â  (1) create relevant experiences beyond the product, (2) service complementary needs of the consumer, (3) empower engaged consumers to be brand advocates, and (3) create and own communities where they are relevant and authentic.Â  The Jordan Brandâ€™s next big challenge is to take these opportunities in the digital space and migrate them to the physical space, like the Jordan Breakfast Club tour.</p>
<p><u>Q&amp;A Discussion</u></p>
<p><em>How do you share learning from the Jordan Brand throughout Nike?</em>Â  We do case studies.Â  Things may work differently for us versus golf, and we use best practices.</p>
<p><em>The 15-20 year old market is refreshed every 5 years, so how do you target for the future, and specifically do you market to even younger (under 15) generations?</em>Â  We try to communicate in a simplified format, keep MJâ€™s story relevant, and make great products.Â  We donâ€™t market to the younger kids, but do try to emphasize success through working hard.</p>
<p><em>What do you mean that youâ€™ve learned the hard way about ignoring customers?</em>Â  We created a website where consumers could buy one-off products, and only created 6,000 units of a product that 1.6 million consumers tried to buy, crashing the site and generating hate mail.Â  We use sales data and forecasting to ensure that problem is not repeated going forward.Â  Weâ€™d rather overstock and deal with excess inventory than to have too little product and anger consumers.</p>
<p><em>For limited editions, doesnâ€™t it help the brand to sell out so fast?</em>Â  You have to appreciate the global effect of our brand.Â  Kids in Australia were getting their hands on US-only products; we responded to make the products available there.Â Â  Weâ€™re pushing to think more globally and satisfy demand, offering limited products in all parts of the world.</p>
<p><em>The Breakfast Club concept sounds great, but how are you measuring the true impact?</em>Â  Weâ€™re not measuring the financials, but we do track the ongoing activities of the kids who sign up.Â  One of the Pro teams we visited adopted the philosophy as their primary means of training!</p>
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		<title>Popping the Question:  Getting to Engagement, Part 1</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/04/11/popping-the-question-getting-to-engagement-part-1/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/04/11/popping-the-question-getting-to-engagement-part-1/#comments</comments>
		<pubDate>Fri, 11 Apr 2008 10:44:12 +0000</pubDate>
		<dc:creator>Andrew Krainin</dc:creator>
				<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social web]]></category>
		<category><![CDATA[Forrester]]></category>
		<category><![CDATA[Forrester 08 Marketing Forum]]></category>
		<category><![CDATA[GlaxoSmithKline]]></category>
		<category><![CDATA[Ikea]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/04/11/popping-the-question-getting-to-engagement-part-1/</guid>
		<description><![CDATA[<img hspace="5" border="0" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/forrestermktggraphic.jpg" alt="Forrester 2008 Marketing Forum graphic" align="left"/><em>Digital Podcast joined Forrester for its 2008 Marketing Forum, which focused heavily on the challenge of customer engagement in a digital media world.  We will be writing about the conference over the next two weeks.  Our first series of articles, like the conference, is focused on the topic of engagement.  This article covers the first two presentations of the conference.</em><br/><br/>
<strong>Setting the Stage</strong><br/>
Harley Manning, Vice President, Research Director, Forrester]]></description>
			<content:encoded><![CDATA[<p style="text-align: center"><a href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/forrestermktggraphic.jpg" title="Forrester 2008 Marketing Forum graphic"><img border="0" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/forrestermktggraphic.jpg" alt="Forrester 2008 Marketing Forum graphic" /></a></p>
<p><em>Digital Podcast joined Forrester for its 2008 Marketing Forum, which focused heavily on the challenge of customer engagement in a digital media world.  Weâ€™ll be writing about the conference over the next two weeks.  Our first series of articles, like the conference, is focused on the topic of engagement.  This article covers the first two presentations of the conference.</em></p>
<p><strong><a href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/harley-manning_composite.jpg" title="Harley Manning - composite"><img border="0" align="left" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/harley-manning_composite.jpg" alt="Harley Manning - composite" /></a>Setting the Stage</strong><br />
Harley Manning, Vice President, Research Director, Forrester</p>
<p><em>Harley introduces the conferenceâ€™s theme by emphasizing that the imperative for marketing success going forward is customer engagement, and previews three case studies on the subject.</em></p>
<p>Traditional channels are shrinking â€“ the 30 second spot is declining in reach and importance â€“ yet the new channels, like YouTube, hold risk for marketers.  The challenge and opportunity is to engage with customers and in return theyâ€™ll engage with your brand.</p>
<p>Harley shared three quick case studies of engagement:</p>
<p><u>Jordanâ€™s Furniture:</u>  Is it a furniture store or an amusement park?  Complete with a trapeze school, water display, cafÃ©, IMAX theatre, and the backing of Berkshire Hathaway, Jordanâ€™s engaged customers stroll past â€œfinished roomâ€ furniture displays to get to lots of the good stuff.  Along the way, they seem to buy a lot of furniture</p>
<p><u>Nike Running website:</u>  Articles, splashy photos, and aspirational content motivated Harley to drop a wad of cash on Nikeâ€™s best running shoes, begin running again after a lengthy hiatus, and then drop more cash on Nike apparel.  Is Harley buying shoes or buying into a lifestyle?</p>
<p><u>LeapFrog:</u>  Toys that engage Harleyâ€™s sonâ€™s brain while heâ€™s too busy having fun to notice that he is learning too.  No wonder these toys sell like hotcakes.</p>
<p><strong><a href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/brian-haven_f.gif" title="Brian Haven"><img border="0" align="left" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/brian-haven_f.gif" alt="Brian Haven" /></a>Engagement: A New Approach To Understanding Your Customers<br />
</strong>Brian Haven, Senior Analyst, Forrester</p>
<p><em>Two brands, two superfans, two very different reactions â€“ one shove, and one embrace.  If you want your fans to keep loving your brand, try hugging them back!</em></p>
<p><u>The Ikea Superfan</u></p>
<p><a href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/haven-ohikea_logo.jpg" title="OhIkea Logo"><img src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/haven-ohikea_logo.jpg" alt="OhIkea Logo" /></a></p>
<p>Brian starts by sharing a story of true engagement, and how gazing into the eyes of superfan love be hard for some corporations.  Jen is an Ikea superfan from Ohio, and she singlehandedly started a movement to bring Ikea to her corner of Ohio.  She started a <a target="_blank" href="http://www.ohikea.com/" title="OhIkea website">website</a>, scouted retail locations, and worked tirelessly to drum up support for Ikea to move in.  How did Ikea management react?  They warned her to stop using their trademark, were concerned when her Google rank approached that of the brand, and after actually building a store in her neck of the woods, Ikea didnâ€™t even respond to her job application.  While Ikea is a great brand that does many things right, they could have handled this superfan in a more enlightened manner.</p>
<p>What can we learn from Jen&#8217;s story?  The traditional marketing funnel and message control is a thing of the past.  Consumers can now chase down a spaghetti maze of paths to your brand, and marketers risk drowning in a sea of metrics â€“ too often we donâ€™t know which matter, what to do with them, and even if we did, how to track them technologically and across channels.</p>
<p>Even overcoming all these hurdles, the next challenge is how to make â€œengagementâ€ actionable.  What does engagement mean?</p>
<p><a align="right" href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/haven-engagementframework.jpg" title="Brian Havenâ€™s Engagement Framework"><img align="right" src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/haven-engagementframework.jpg" alt="Brian Havenâ€™s Engagement Framework" /></a>In simple terms, engagement is a personâ€™s participation with a brand, regardless of channel, where they call the shots.  Brian defines engagement as the 4 I&#8217;s, the level of <strong><u>I</u></strong>nvolvement, <strong><u>I</u></strong>nteraction, <strong><u>I</u></strong>ntimacy and <strong><u>I</u></strong>nfluence that a person has with a brand over time:</p>
<ul>
<li><em>Involvement:</em>  A personâ€™s presence at brand touchpoints</li>
<li><em>Interactions:</em>  A personâ€™s actions while at the touchpoints</li>
<li><em>Intimacy:</em>  A personâ€™s affection for a brand</li>
<li><em>Influence:</em>  A personâ€™s advocacy for a brand</li>
</ul>
<p><u>The Alli Superfan</u> </p>
<p><a href="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/haven-glaxo-laura.jpg" title="GlaxoSmithKline - Laura"><img src="http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/04/haven-glaxo-laura.jpg" alt="GlaxoSmithKline - Laura" /></a></p>
<p>Brian shares a contrasting example â€“ Laura, who tries out GlaxoSmithKlineâ€™s â€œalliâ€ weight loss system and <a target="_blank" href="http://www.myalli.com/" title="My Alli website">community website.</a>  The system and site effectively engage Laura:</p>
<ul>
<li><em>Involvement</em> through community tracking, forum tracking, registration data</li>
<li><em>Interaction</em> through product purchases, diet diaries, fridge photos, food journals</li>
<li><em>Intimacy</em> through product feedback, online ad opinions and shopping experience</li>
<li><em>Influence</em> through tools for advocacy.</li>
</ul>
<p>As Laura worked with the system and the website (and lost a lot of weight!), GlaxoSmithKline decided to feature Laura, one of their most engaged customers, on the web site.  This highly engaging system realized a very successful launch â€“ in just the first six weeks, 1 million people tried product, and they rang up $155 million in sales on a  $150 million ad budget.</p>
<p>Brian then discussed some of the steps for defining and measuring engagement (understand existing and outside data and metrics) and encouraging engagement (provide content, facilitate conversations, give customers a reason for sharing information).  Engagement involves a fundamentally different relationship with customers.</p>
<p>And he reminded marketers to engage, embrace, and encourage the Jenâ€™s of the world.</p>
<p><u>Q &amp; A Discussion with Brian</u></p>
<p><em>How to address the fact that companies have many different departments involved in â€œengagementâ€ and many different metrics are used?</em>  The marketing team needs to take lead with other parts of the company to share the vision of engagement, provide value to those groups, and bring the company together on goals and associated metrics.</p>
<p><em>How to identify and scale Superfans like Jen?</em>  Online is a great place to start.  There are brand monitoring services, even Google search can be used to find the bloggers.  To scale this group, first nail the customer insight, who the customers are, what they care about.  Then the best way to attract, encourage and track them will depend on the answer to those questions.</p>
<p><em>How can companies engage around intangible, infrequent purchases such as insurance or other financial services?</em>  The purchase may be infrequent, but there is ongoing usage data that you can track and monitor.  These customers may not be engaged Superfans like Jen, but the same principles apply.</p>
<p><em>How should Ikea have treated Jen?</em>  Not to pick on Ikea, but Jen wasnâ€™t doing anything bad, everything she communicated about Ikea was positive.  Ikea should have leaked her information about the store in advance, given her access to better technology to support the blog, talked about her on their own website.  Reach out, embrace, and help your superfans!  Very simple things would have meant the world to Jen, and would encourage others like her.</p>
<p><em>Are there examples where pursuing engagement has backfired?</em>  There is nothing negative about understanding who your customers are and what they care about.  Overall there are negative things that can happen, but remember weâ€™re in a different world now, and we donâ€™t have the same control.  We have to stop being scared of our customers.</p>
<p><em>What do you do about people who are negatively engaged with the brand?</em>  We call this disengagement, and it will happen whether you like it or not.  The question is do you want it to happen where you can see and influence it, or spread out beyond your reach.  Ultimately, brands need to pay attention to the reasons for disengagement and make their products better!</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/04/11/popping-the-question-getting-to-engagement-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Super Fans and the Power of the Link</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/02/09/super-fans-and-the-power-of-the-link/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/02/09/super-fans-and-the-power-of-the-link/#comments</comments>
		<pubDate>Sat, 09 Feb 2008 22:44:36 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[influentials]]></category>
		<category><![CDATA[links]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/02/09/super-fans-and-the-power-of-the-link/</guid>
		<description><![CDATA[<img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/links.jpg' alt='Links' align="left"/>All week we ran a series of podcasts focused on how companies are trying to engage, activate and monetize fans using all kinds of social media.  The reason we focus on these key fans is because they are big consumers and influentials.  Scott Karp, Publishing 2.0, has an excellent article titled: Influentials On The Web Are People With The Power To Link.]]></description>
			<content:encoded><![CDATA[<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/links.jpg' alt='Links' align="left"/>All week we ran a series of <a href="http://www.digitalpodcast.com/podcastnews/category/podcast/">podcasts</a> focused on how companies are trying to engage, activate and monetize fans using all kinds of social media.  The reason we focus on these <a href="http://www.digitalpodcast.com/podcastnews/tag/super-fans/">super fans</a> is because they are big consumers and influentials.  Scott Karp, Publishing 2.0, has an excellent article titled <a href="http://publishing2.com/2008/01/28/influentials-on-the-web-are-people-with-the-power-to-link/">&#8220;Influentials On The Web Are People With The Power To Link&#8221;</a> that is all about the power of these fans.</p>
<blockquote><p>Influence on the web is all about connectivity â€” the larger the network, the more powerful the links.
</p></blockquote>
<p>He makes the point that it is the links that drive the power and influence of sites and networks.  He points out that the most successful of companies is the one that has been the most prolific linker of all: Google.</p>
<p>And this is one of our key thoughts as well &#8211; it&#8217;s one of the major reasons we care about Super Fans, because they are linkers by nature.</p>
<p>[tags]super fans, links, influentials[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/02/09/super-fans-and-the-power-of-the-link/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Digital Podcast 38: ExpoTV&#8217;s David Becker on Managing Risk in Social Marketing Campaigns</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/02/08/digital-podcast-38-expotvs-david-becker-on-managing-risk-in-social-marketing-campaigns/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/02/08/digital-podcast-38-expotvs-david-becker-on-managing-risk-in-social-marketing-campaigns/#comments</comments>
		<pubDate>Fri, 08 Feb 2008 11:00:18 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[David Becker]]></category>
		<category><![CDATA[ExpoTV]]></category>
		<category><![CDATA[social media marketing]]></category>
		<category><![CDATA[user generated content]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/02/08/digital-podcast-38-expotvs-david-becker-on-managing-risk-in-social-marketing-campaigns/</guid>
		<description><![CDATA[<img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/expotvlogo.jpg' alt='ExpoTV' align="right" />David discusses the concerns advertisers have about marketing around user generated content and some of the steps marketers can take to mitigate the risks. He provides case studies from other companies that show how they have managed to produce successful social marketing campaigns. David has suggestions about how to connect with super fans and turn them into allies that will make social marketing work for you.]]></description>
			<content:encoded><![CDATA[<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/expotvlogo.jpg' alt='ExpoTV' align="right" />In Digital Podcast 38, we interview David Becker, Chief Marketing Officer at ExpoTV.com.  ExpoTV is all about consumer generated video product reviews both on line and on TV.  ExpoTV covers just about any product you can imagine with about 250,000 reviews.</p>
<p>If you are interested in producing a social media marketing campaign that uses user generated content this podcast is for you.  David discusses the concerns advertisers have about marketing around user generated content and some of the steps marketers can take to mitigate the risks.  He provides case studies from other companies that show how they have managed to produce successful social marketing campaigns.  David has suggestions about how to connect with super fans and turn them into allies that will make social marketing work for you.</p>
<p></p>
<p>David Becker is ExpoTVâ€™s Chief Marketing Officer. Prior to Expo, David served as president and COO for Beliefnet.com, a spirituality and self-help web site. David also founded Backslap Entertainment, a user-generated content production and syndication company backed by Fremantle, producers of American Idol. David was also President and COO of Uproar.com.</p>
<p>[tags]social media marketing, user generated content, super fans, advertising, David Becker, ExpoTV[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/02/08/digital-podcast-38-expotvs-david-becker-on-managing-risk-in-social-marketing-campaigns/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp38-2008-02-08.mp3" length="46366331" type="audio/mpeg"/>
<itunes:duration>48:17</itunes:duration>
		<itunes:subtitle>In Digital Podcast 38, we interview David Becker, Chief Marketing Officer at ExpoTV.com.  ExpoTV is all about consumer generated video product reviews both on ...</itunes:subtitle>
		<itunes:summary>In Digital Podcast 38, we interview David Becker, Chief Marketing Officer at ExpoTV.com.  ExpoTV is all about consumer generated video product reviews both on line and on TV.  ExpoTV covers just about any product you can imagine with about 250,000 reviews.

If you are interested in producing a social media marketing campaign that uses user generated content this podcast is for you.  David discusses the concerns advertisers have about marketing around user generated content and some of the steps marketers can take to mitigate the risks.  He provides case studies from other companies that show how they have managed to produce successful social marketing campaigns.  David has suggestions about how to connect with super fans and turn them into allies that will make social marketing work for you.



David Becker is ExpoTVacirc;euro;trade;s Chief Marketing Officer. Prior to Expo, David served as president and COO for Beliefnet.com, a spirituality and self-help web site. David also founded Backslap Entertainment, a user-generated content production and syndication company backed by Fremantle, producers of American Idol. David was also President and COO of Uproar.com.

[tags]social media marketing, user generated content, super fans, advertising, David Becker, ExpoTV[/tags]</itunes:summary>
		<itunes:keywords>Advertising,,Podcast,,Podcast,News,,Super,Fans,,social,media</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 37: Microsoft&#8217;s Dean Carignan on In Game Advertising</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/02/07/digital-podcast-37-microsofts-dean-carignan/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/02/07/digital-podcast-37-microsofts-dean-carignan/#comments</comments>
		<pubDate>Thu, 07 Feb 2008 11:00:37 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Gaming]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Dean Carignan]]></category>
		<category><![CDATA[in game advertising]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/02/07/digital-podcast-37-microsofts-dean-carignan/</guid>
		<description><![CDATA[As part of our Super Fan series, we interviewed Dean Carignan.  Dean is Director, Advertising Business Strategy for Microsoft's Entertainment &#038; Devices Division. Dean was able to provide us with some excellent perspective on these new advertising opportunities.  He is part of a group that looks at opportunities to advertise via the Xbox, Media Center, Zune and mobile platforms.  We go into depth on in game advertising and how important this new segment will be.  He walked us through case studies of Domino's Pizza and P&#038;G that describe how a well designed campaign can add to the realism of the game experience and yield results for the advertiser.  

This is must listen podcast for advertisers who are struggling with breaking through on television and are looking for new ways to market their products using these quickly growing platforms.]]></description>
			<content:encoded><![CDATA[<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/mslogo-200.jpg' alt='Microsoft' align="right" />As part of our Super Fan series, we interviewed Dean Carignan.  Dean is Director, Advertising Business Strategy for <a href="http://www.microsoft.com/xbox/">Microsoft&#8217;s Entertainment &#038; Devices Division</a>.  In this role, he develops long-range strategic plans for investments in streaming video advertising, mobile marketing, and game-based advertising. Dean also spent several years with Microsoftâ€™s adCenter group, where he drove product strategy for Paid Search, Display Ads, and Contextual Advertising. </p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/xbox360_v_web200.jpg' alt='Xbox' align="left" />Dean was able to provide us with some excellent perspective on these new advertising opportunities.  He is part of a group that looks at opportunities to advertise via the <a href="http://www.xbox.com/en-US/">Xbox</a>, Media Center, Zune and mobile platforms.  We go into depth on in game advertising and how important this new segment will be.  He walked us through case studies of Domino&#8217;s Pizza and P&#038;G that describe how a well designed campaign can add to the realism of the game experience and yield results for the advertiser.  </p>
<p>This is a must listen podcast for advertisers who are struggling to break through on television and are looking for new ways to market their products using these rapidly growing platforms.</p>
<p></p>
<p>[tags]Dean Carignan, Microsoft, in game advertising, gaming, social media, super fans[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/02/07/digital-podcast-37-microsofts-dean-carignan/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp37-2008-02-07.mp3" length="47857276" type="audio/mpeg"/>
<itunes:duration>49:50</itunes:duration>
		<itunes:subtitle>As part of our Super Fan series, we interviewed Dean Carignan.  Dean is Director, Advertising Business Strategy for Microsoft's Entertainment  Devices Division.  ...</itunes:subtitle>
		<itunes:summary>As part of our Super Fan series, we interviewed Dean Carignan.  Dean is Director, Advertising Business Strategy for Microsoft's Entertainment  Devices Division.  In this role, he develops long-range strategic plans for investments in streaming video advertising, mobile marketing, and game-based advertising. Dean also spent several years with Microsoftacirc;euro;trade;s adCenter group, where he drove product strategy for Paid Search, Display Ads, and Contextual Advertising. 

Dean was able to provide us with some excellent perspective on these new advertising opportunities.  He is part of a group that looks at opportunities to advertise via the Xbox, Media Center, Zune and mobile platforms.  We go into depth on in game advertising and how important this new segment will be.  He walked us through case studies of Domino's Pizza and PG that describe how a well designed campaign can add to the realism of the game experience and yield results for the advertiser.  

This is a must listen podcast for advertisers who are struggling to break through on television and are looking for new ways to market their products using these rapidly growing platforms.



[tags]Dean Carignan, Microsoft, in game advertising, gaming, social media, super fans[/tags]</itunes:summary>
		<itunes:keywords>Advertising,,Gaming,,Microsoft,,Podcast,,Podcast,News,,Super,Fans,,social,media</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 36: SodaHead&#8217;s CEO Jason Feffer on Social Networking 2.0</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/02/06/digital-podcast-36-sodaheads-ceo-jason-feffer/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/02/06/digital-podcast-36-sodaheads-ceo-jason-feffer/#comments</comments>
		<pubDate>Wed, 06 Feb 2008 11:00:59 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Jason Feffer]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[social media optimization]]></category>
		<category><![CDATA[SodaHead]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/02/06/digital-podcast-36-sodaheads-ceo-jason-feffer/</guid>
		<description><![CDATA[We interview Jason Feffer, Founder and CEO, of SodaHead.  Jason was one of the earliest employees at MySpace and experienced their rapid rise into major social networking site.  After MySpace, Jason founded SodaHead, a company in the Social Answers space. SodaHead allows users to set up opinion polls that users get to vote and comment on.  It's a fun and addictive experience, and well worth trying.  Jason's discussion of his experience at MySpace illustrates the importance of operational optimization to drive monetization of super fans.  In his new company, Jason is putting a lot of what he's learned to create a new and fun social site.  SodaHead has mastered the art of lowering the difficulty and barriers to user generated.  It leads to an experience where its much easier to join in the social mix in a more meaningful way than just asking someone to be your friend.  SodaHead is definitely an experience everyone should try.]]></description>
			<content:encoded><![CDATA[<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/sodahead.jpg' alt='SodaHead' align="right"/>As part of our Super Fan podcast series, we interviewed Jason Feffer, Founder and CEO, of <a href="http://www.sodahead.com">SodaHead</a>.  Jason was one of the earliest employees at MySpace and experienced their rapid rise into a major social networking site.  After MySpace, Jason founded SodaHead, a company in the Social Answers space. SodaHead allows users to set up opinion polls that users get to vote and comment on.  It&#8217;s a fun and addictive experience, and well worth trying.</p>
<p>Jason&#8217;s discussion of his experience at MySpace illustrates the importance of operational optimization to drive monetization of super fans.  In his new company, Jason is putting a lot of what he&#8217;s learned to use in creating a new and fun social site.  SodaHead has mastered the art of lowering the difficulty and barriers to user generated content.  It leads to an experience where its much easier to join in the social mix in a more meaningful way than just asking someone to be your friend.  SodaHead is definitely an experience everyone should try.</p>
<p> </p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/jasonfeffer.jpg' alt='Jason Feffer' align="left"/>Jason Feffer has an exciting eight-year history of Internet startup experience leading up to his most recent startup, SodaHead.com. Mr. Feffer helped start MySpace in 2003, which sold to News Corp for $580M. During his three years at MySpace, Jason served on the executive committee and as Vice President of Operations as the membership grew to 100 million. Mr. Feffer oversaw advertising operations, revenue reporting, policy enforcement, government relations and several other departments at MySpace.</p>
<p>[tags]Jason Feffer, MySpace, SodaHead, social media, social networking, social media optimization, super fans[/tags]</p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp36-2008-02-06.mp3" length="63915616" type="audio/mpeg"/>
<itunes:duration>1:06:33</itunes:duration>
		<itunes:subtitle>As part of our Super Fan podcast series, we interviewed Jason Feffer, Founder and CEO, of SodaHead.  Jason was one of the earliest employees ...</itunes:subtitle>
		<itunes:summary>As part of our Super Fan podcast series, we interviewed Jason Feffer, Founder and CEO, of SodaHead.  Jason was one of the earliest employees at MySpace and experienced their rapid rise into a major social networking site.  After MySpace, Jason founded SodaHead, a company in the Social Answers space. SodaHead allows users to set up opinion polls that users get to vote and comment on.  It's a fun and addictive experience, and well worth trying.

Jason's discussion of his experience at MySpace illustrates the importance of operational optimization to drive monetization of super fans.  In his new company, Jason is putting a lot of what he's learned to use in creating a new and fun social site.  SodaHead has mastered the art of lowering the difficulty and barriers to user generated content.  It leads to an experience where its much easier to join in the social mix in a more meaningful way than just asking someone to be your friend.  SodaHead is definitely an experience everyone should try.

 

Jason Feffer has an exciting eight-year history of Internet startup experience leading up to his most recent startup, SodaHead.com. Mr. Feffer helped start MySpace in 2003, which sold to News Corp for $580M. During his three years at MySpace, Jason served on the executive committee and as Vice President of Operations as the membership grew to 100 million. Mr. Feffer oversaw advertising operations, revenue reporting, policy enforcement, government relations and several other departments at MySpace.


[tags]Jason Feffer, MySpace, SodaHead, social media, social networking, social media optimization, super fans[/tags]</itunes:summary>
		<itunes:keywords>Podcast,,Podcast,News,,Social,Networking,,Super,Fans,,social,media</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 35: Pandora&#8217;s Tim Westergren</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/02/05/digital-podcast-35-pandoras-tim-westergren/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/02/05/digital-podcast-35-pandoras-tim-westergren/#comments</comments>
		<pubDate>Tue, 05 Feb 2008 11:30:34 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Music]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[Pandora]]></category>
		<category><![CDATA[Tim Westergren]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/02/05/digital-podcast-35-pandoras-tim-westergren/</guid>
		<description><![CDATA[As part of our Super Fan series, we interview Tim Westergren, founder and Chief Strategy Officer of Pandora,  about how Pandora works and what they are doing to engage and activate their community.

We discuss the importance of having a good product and connecting with fans.  Tim speaks about how he has traveled the country to learn from Pandora's fans and how he uses Town Hall meetings to get feedback directly from the fans. They started small with just six people in these Town Hall meetings and now have meetings where as many as 400 people show up to meet with Tim.]]></description>
			<content:encoded><![CDATA[<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/pandora.jpg' alt='Pandora' align="right"/>As part of our Super Fan series, we interview Tim Westergren, founder and Chief Strategy Officer of <a href="http://pandora.com/">Pandora</a>,  about how Pandora works and what they are doing to engage and activate their community.</p>
<p>Pandora is a popular music recommendation service built on the <a href="http://pandora.com/mgp">Music Genome Project</a>.  It&#8217;s a fantastic service for discovering music and well worth a try if you have not experienced Pandora.</p>
<p>We discuss the importance of having a good product and connecting with fans.  Tim speaks about how he has traveled the country to learn from Pandora&#8217;s fans and how he uses Town Hall meetings to get feedback directly from the fans. They started small with just six people in these Town Hall meetings and now have meetings where as many as 400 people show up to meet with Tim. </p>
<p>The lesson learned is that the effect of proactively communicating personally and sincerely with people is an incredibly powerful force in turning people into evangelists.  </p>
<p></p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/twmap.jpg' alt='Tim Westegren Town Hall Meetings' /><br />
[tags]Tim Westergren, Pandora, Super Fans[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/02/05/digital-podcast-35-pandoras-tim-westergren/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp35-2008-02-05.mp3" length="30880552" type="audio/mpeg"/>
<itunes:duration>32:09</itunes:duration>
		<itunes:subtitle>As part of our Super Fan series, we interview Tim Westergren, founder and Chief Strategy Officer of Pandora,  about how Pandora works and what ...</itunes:subtitle>
		<itunes:summary>As part of our Super Fan series, we interview Tim Westergren, founder and Chief Strategy Officer of Pandora,  about how Pandora works and what they are doing to engage and activate their community.

Pandora is a popular music recommendation service built on the Music Genome Project.  It's a fantastic service for discovering music and well worth a try if you have not experienced Pandora.

We discuss the importance of having a good product and connecting with fans.  Tim speaks about how he has traveled the country to learn from Pandora's fans and how he uses Town Hall meetings to get feedback directly from the fans. They started small with just six people in these Town Hall meetings and now have meetings where as many as 400 people show up to meet with Tim. 

The lesson learned is that the effect of proactively communicating personally and sincerely with people is an incredibly powerful force in turning people into evangelists.  




[tags]Tim Westergren, Pandora, Super Fans[/tags]</itunes:summary>
		<itunes:keywords>Music,,Podcast,,Podcast,News,,Super,Fans</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 34: Reuters&#8217; Stephen Smyth</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/02/04/digital-podcast-34-reuters-stephen-smyth/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/02/04/digital-podcast-34-reuters-stephen-smyth/#comments</comments>
		<pubDate>Mon, 04 Feb 2008 17:30:11 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[Reuters]]></category>
		<category><![CDATA[Stephen Smyth]]></category>
		<category><![CDATA[syndication]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/02/04/digital-podcast-34-reuters-stephen-smyth/</guid>
		<description><![CDATA[We spoke with Stephen Smyth, General Manager &#038; Senior Vice President, Americas Reuters Media about how Reuters is working to build it's audience and strengthen its relationships with Super Fans.  We discussed how they think about user segments and their needs.  Stephen shared how they start with the target users experience and then build the content to fit the desired experience.  He highlighted a number of the more interesting initiatives Reuters has underway at Reuters Labs.  Reuters Labs is where technology, user experience, content and business model meet together as Reuters explores new ways to distribute its content in applications such as Face Search, YouWitness and  Context Based Video Ads. ]]></description>
			<content:encoded><![CDATA[<p>As part of our <a href="http://www.digitalpodcast.com/podcastnews/category/super-fans/">Super Fan Series</a>, we spoke with Stephen Smyth, General Manager &#038; Senior Vice President, Americas Reuters Media about how Reuters is working to<img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/reuters.jpg' alt='Reuters' align="right"/> build it&#8217;s audience and strengthen its relationships with Super Fans.  We discussed how they think about user segments and their needs.  Stephen shared how they start with the target users experience and then build the content to fit the desired experience.  He highlighted a number of the more interesting initiatives Reuters has underway at <a href="http://labs.reuters.com/">Reuters Labs</a>.  Reuters Labs is where technology, user experience, content and business model meet together as Reuters explores new ways to distribute its content in applications such as <a href="http://reuters.viewdle.com/searchm">Face Search</a>, <a href="http://www.reuters.com/youwitness">YouWitness</a> and  <a href="http://us.labs.reuters.com/news/video?videoId=64970">Context Based Video Ads</a>. </p>
<p>Reuters&#8217; history of syndication is proving a valuable capability as Reuters manages highly distributed content across their own sites, partner sites and other third party sites.  They have decided who they want to target specifically and use content creatively to drive audience.</p>
<p></p>
<p>Stephen Smyth is responsible for Reuters Americas consumer business, driving revenue and audience for the online, mobile, <img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/02/stephen_smyth1.jpg' alt='Stephne Smyth' align="left"/>interactive TV, digital signage and online syndication services. In addition, Stephen oversees global business development as well as local programming and production, traffic and ad operations in the Americas. Prior to his current role, Stephen led Reuters mobile, video, and digital signage business globally. He was responsible for maximizing revenues and brand value from the companyâ€™s presence on these platforms and oversaw relationships with key technology providers and distribution affiliates across the globe. In addition, he headed up Reuters Labs, a public showcase of the latest consumer product innovations from Reuters. Previously, Stephen was responsible for media strategy and business development for Reuters. </p>
<p>[tags]Reuters, Stephen Smyth, super fans, syndication, podcast[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/02/04/digital-podcast-34-reuters-stephen-smyth/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp34-2008-02-04.mp3" length="37541529" type="audio/mpeg"/>
<itunes:duration>39:05</itunes:duration>
		<itunes:subtitle>As part of our Super Fan Series, we spoke with Stephen Smyth, General Manager  Senior Vice President, Americas Reuters Media about how Reuters is ...</itunes:subtitle>
		<itunes:summary>As part of our Super Fan Series, we spoke with Stephen Smyth, General Manager  Senior Vice President, Americas Reuters Media about how Reuters is working to build it's audience and strengthen its relationships with Super Fans.  We discussed how they think about user segments and their needs.  Stephen shared how they start with the target users experience and then build the content to fit the desired experience.  He highlighted a number of the more interesting initiatives Reuters has underway at Reuters Labs.  Reuters Labs is where technology, user experience, content and business model meet together as Reuters explores new ways to distribute its content in applications such as Face Search, YouWitness and  Context Based Video Ads. 

Reuters' history of syndication is proving a valuable capability as Reuters manages highly distributed content across their own sites, partner sites and other third party sites.  They have decided who they want to target specifically and use content creatively to drive audience.



Stephen Smyth is responsible for Reuters Americas consumer business, driving revenue and audience for the online, mobile, interactive TV, digital signage and online syndication services. In addition, Stephen oversees global business development as well as local programming and production, traffic and ad operations in the Americas. Prior to his current role, Stephen led Reuters mobile, video, and digital signage business globally. He was responsible for maximizing revenues and brand value from the companyacirc;euro;trade;s presence on these platforms and oversaw relationships with key technology providers and distribution affiliates across the globe. In addition, he headed up Reuters Labs, a public showcase of the latest consumer product innovations from Reuters. Previously, Stephen was responsible for media strategy and business development for Reuters. 

[tags]Reuters, Stephen Smyth, super fans, syndication, podcast[/tags]</itunes:summary>
		<itunes:keywords>Podcast,,Super,Fans</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 33: Will Flannery of Fox Cable Networks</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/01/28/digital-podcast-33-will-flannery-of-fox-cable-networks/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/01/28/digital-podcast-33-will-flannery-of-fox-cable-networks/#comments</comments>
		<pubDate>Mon, 28 Jan 2008 11:00:34 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[News Corp]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Fox Cable Networks]]></category>
		<category><![CDATA[Will Flannery]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/01/28/digital-podcast-33-will-flannery-of-fox-cable-networks/</guid>
		<description><![CDATA[We sat down with Will Flannery, Vice President of Advanced Services for Fox Cable Networks (FCN), and Brian Peterson, Director of Corporate Communications, to discuss the challenges of multi-channel content distribution, the importance and role of Super Fans and what we can learn about Super Fans from sports fans.]]></description>
			<content:encoded><![CDATA[<p>We sat down with Will Flannery, Vice President of Advanced Services for Fox Cable Networks (FCN), and Brian Peterson, Director of Corporate Communications, to discuss the challenges of multi-channel content distribution, the importance and role of Super Fans and what we can learn about Super Fans from sports fans.<img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/fox_cable_networks.jpg' alt='Fox Cable Networks' align='right'/></p>
<p>We have a great discussion about the Big Ten Network and how the Super Fans can be more like tribes than traditional segments.  These Super Fans cover the entire demographic spectrum and building communities that work for them requires understanding the different use case these fans have and how to build sites, tools and conversations that recognize these different needs.</p>
<p>We also explore some of the organizational challenges of coordinating across the different channels, and the importance of creating complimentary experiences across channels.</p>
<p></p>
<p>Here&#8217;s a bit more about Will and his responsibilities at Fox:</p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/willflannery200.jpg' alt='Will Flannery' align='left'/><br />
Will Flannery is Vice President, Advanced Services for Fox Cable Networks (FCN).  He is responsible for the day-to-day distribution activities for advanced television services including high-definition, interactivity and video-on-demand services involving Fox Cable Networks, a portfolio of networks including FX, FX HD, FSN and its 19 owned-and-operated regional sports networks, National Geographic Channel, National Geographic Channel HD, SPEED, SPEED HD,  FUEL TV, Fox College Sports, Fox Soccer Channel, Fox Sports en EspaÃ±ol, Fox Movie Channel, Fox Reality Channel and the Big Ten Network.  In addition, Flannery also works closely with sister units such as Fox Networks Engineering &#038; Operations, Fox Digital Entertainment, Fox Interactive Media and Fox Mobile Entertainment on new product offerings, copyright protection, inventory sales and technical solutions. </p>
<p>[tags]Will Flannery, Super Fans, Social Media, Fox Cable Networks[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/01/28/digital-podcast-33-will-flannery-of-fox-cable-networks/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp33-2008-01-28.mp3" length="36209830" type="audio/mpeg"/>
<itunes:duration>37:43</itunes:duration>
		<itunes:subtitle>We sat down with Will Flannery, Vice President of Advanced Services for Fox Cable Networks (FCN), and Brian Peterson, Director of Corporate Communications, to discuss ...</itunes:subtitle>
		<itunes:summary>We sat down with Will Flannery, Vice President of Advanced Services for Fox Cable Networks (FCN), and Brian Peterson, Director of Corporate Communications, to discuss the challenges of multi-channel content distribution, the importance and role of Super Fans and what we can learn about Super Fans from sports fans.

We have a great discussion about the Big Ten Network and how the Super Fans can be more like tribes than traditional segments.  These Super Fans cover the entire demographic spectrum and building communities that work for them requires understanding the different use case these fans have and how to build sites, tools and conversations that recognize these different needs.

We also explore some of the organizational challenges of coordinating across the different channels, and the importance of creating complimentary experiences across channels.



Here's a bit more about Will and his responsibilities at Fox:


Will Flannery is Vice President, Advanced Services for Fox Cable Networks (FCN).  He is responsible for the day-to-day distribution activities for advanced television services including high-definition, interactivity and video-on-demand services involving Fox Cable Networks, a portfolio of networks including FX, FX HD, FSN and its 19 owned-and-operated regional sports networks, National Geographic Channel, National Geographic Channel HD, SPEED, SPEED HD,  FUEL TV, Fox College Sports, Fox Soccer Channel, Fox Sports en EspaAtilde;plusmn;ol, Fox Movie Channel, Fox Reality Channel and the Big Ten Network.  In addition, Flannery also works closely with sister units such as Fox Networks Engineering  Operations, Fox Digital Entertainment, Fox Interactive Media and Fox Mobile Entertainment on new product offerings, copyright protection, inventory sales and technical solutions. 

[tags]Will Flannery, Super Fans, Social Media, Fox Cable Networks[/tags]</itunes:summary>
		<itunes:keywords>News,Corp,,Podcast,,Super,Fans,,social,media</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 32: Jeffrey Bridges of Pendant Productions</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/01/26/digital-podcast-32-jeffrey-bridges-of-pendant-productions/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/01/26/digital-podcast-32-jeffrey-bridges-of-pendant-productions/#comments</comments>
		<pubDate>Sat, 26 Jan 2008 21:23:07 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[batman]]></category>
		<category><![CDATA[Jeffrey Bridges]]></category>
		<category><![CDATA[Pendant Productions]]></category>
		<category><![CDATA[supergirl]]></category>
		<category><![CDATA[superman]]></category>
		<category><![CDATA[wonder woman]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/01/26/digital-podcast-32-jeffery-bridges-of-pendant-productions/</guid>
		<description><![CDATA[As part of our Super Fan podcast series, I spoke with Jeffrey Bridges, founder and executive producer of Pendant Productions.  Pendant is an audio production group dedicated to making radio dramas like the old radio serials of the '30s and '40s, only modernized for today's audiences. Pendant had 986,000 downloads of their shows in 2007 which just goes to show how popular the productions are.]]></description>
			<content:encoded><![CDATA[<p>As part of our Super Fan podcast series, I spoke with Jeffrey Bridges, founder and executive producer of <a href="http://www.Pendantaudio.com">Pendant Productions</a>.  Pendant is an audio production group dedicated to making radio dramas like the old radio serials of the &#8217;30s and &#8217;40s, only modernized for today&#8217;s audiences. Pendant had 986,000 downloads of their shows in 2007 which just goes to show how popular the productions are.</p>
<p>Jeffrey started Pendant in 2004 to pursue his interest in fan fiction and fan generated radio dramas.  Pendant is an all volunteer effort producing more than a dozen different shows, both takeoffs on existing properties and original properties produced by Pendant.<img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendantlogo.png' alt='Pendant Productions' align="right"/></p>
<p>Pendant got its start with &#8220;Star Trek: Defiant&#8221; a text based story list that Jeffrey started way back in 1995.  Jeffrey got interested in producing an audio version of the stories, and was able to find enough sound effects and audio mixing programs to make it possible. He went on to produce &#8220;Star Trek: Defiant&#8221; as an audio file.  Not long after starting the first Defiant audio, Jeffrey was listening to some  of the old Superman radio serials from the 1940s and had the inspiration to do Superman audio too, which led to the formation of Pendant Productions in 2004.</p>
<p>Jeffrey told me about Pendant&#8217;s history and how they make so many great radio shows.  It is a fascinating story that shows just how much Super Fans can achieve and produce.</p>
<p><br />
Here are the Pendant Productions:</p>
<table>
<tr>
<td><strong>Superman: Last Son of Krypton</strong></td>
<td><strong>Batman: The Ace of Detectives</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medsupermanaudiologo.jpg' alt='Superman' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medbatmanaudiologo1.jpg' alt='Batman' /></td>
</tr>
<td><strong>Wonder Woman: Champion of Themyscira</strong></td>
<td><strong>Supergirl: Lost Daughter of Krypton</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medwonderwomanaudiologo.jpg' alt='Wonder Woman' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medsupergirlaudiologo.jpg' alt='Supergirl' /></td>
</tr>
<tr>
<td><strong>The Pendant Shakespeare</strong></td>
<td><strong>Star Trek: Defiant</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medbillaudiologo.jpg' alt='Shakespeare' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-meddefiantaudiologo.jpg' alt='Star Trek' /></td>
</tr>
<tr>
<td><strong>Star Wars: Blue Harvest</strong></td>
<td><strong>Seminar</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-starwars.jpg' alt='Star Wars' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medseminaraudiologo.gif' alt='Seminar' /></td>
</tr>
<tr>
<td><strong>This Week in Pendant</strong></td>
<td><strong>Dixie Stenberg and Brassy Battalion</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medtwipaudiologo.gif' alt='TWIP' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-meddixieaudiologo.jpg' alt='Dixie' /></td>
</tr>
<tr>
<td><strong>The Kingery</strong></td>
<td><strong>Once Upon a Time in Vegas</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medkingeryaudiologo.jpg' alt='Kingery' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-medvegasaudiologo.jpg' alt='Vegas' /></td>
</tr>
<tr>
<td><strong>Imperium: Superman, Batman, <br />Wonder Woman Crossover</strong></td>
<td><strong>James Bond: To The End</strong></td>
<td>Indiana Jones and the Well of Life</td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-imperium.jpg' alt='Imperium' /></td>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-jamesbond.jpg' alt='James Bond' /></td>
</tr>
<tr>
<td><strong>Indiana Jones and the Well of Life</strong></td>
</tr>
<tr>
<td><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/pendant-indianajones.jpg' alt='Indiana Jones' /></td>
</tr>
</table>
<p>Downloads are available in web-quality and CD quality.  The CD quality downloads are available via BitTorrent.<br />
[tags]super fans, podcast, pendant productions, Jeffrey Bridges, superman, batman, wonder woman, supergirl[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/01/26/digital-podcast-32-jeffrey-bridges-of-pendant-productions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp32-2008-01-26.mp3" length="15083221" type="audio/mpeg"/>
<itunes:duration>15:41</itunes:duration>
		<itunes:subtitle>As part of our Super Fan podcast series, I spoke with Jeffrey Bridges, founder and executive producer of Pendant Productions.  Pendant is an audio ...</itunes:subtitle>
		<itunes:summary>As part of our Super Fan podcast series, I spoke with Jeffrey Bridges, founder and executive producer of Pendant Productions.  Pendant is an audio production group dedicated to making radio dramas like the old radio serials of the '30s and '40s, only modernized for today's audiences. Pendant had 986,000 downloads of their shows in 2007 which just goes to show how popular the productions are.

Jeffrey started Pendant in 2004 to pursue his interest in fan fiction and fan generated radio dramas.  Pendant is an all volunteer effort producing more than a dozen different shows, both takeoffs on existing properties and original properties produced by Pendant.
 
Pendant got its start with "Star Trek: Defiant" a text based story list that Jeffrey started way back in 1995.  Jeffrey got interested in producing an audio version of the stories, and was able to find enough sound effects and audio mixing programs to make it possible. He went on to produce "Star Trek: Defiant" as an audio file.  Not long after starting the first Defiant audio, Jeffrey was listening to some  of the old Superman radio serials from the 1940s and had the inspiration to do Superman audio too, which led to the formation of Pendant Productions in 2004.

Jeffrey told me about Pendant's history and how they make so many great radio shows.  It is a fascinating story that shows just how much Super Fans can achieve and produce.


Here are the Pendant Productions:

Superman: Last Son of KryptonBatman: The Ace of Detectives


Wonder Woman: Champion of ThemysciraSupergirl: Lost Daughter of Krypton

The Pendant ShakespeareStar Trek: Defiant

Star Wars: Blue HarvestSeminar

This Week in PendantDixie Stenberg and Brassy Battalion

The KingeryOnce Upon a Time in Vegas

Imperium: Superman, Batman, Wonder Woman CrossoverJames Bond: To The EndIndiana Jones and the Well of Life

Indiana Jones and the Well of Life



Downloads are available in web-quality and CD quality.  The CD quality downloads are available via BitTorrent.
[tags]super fans, podcast, pendant productions, Jeffrey Bridges, superman, batman, wonder woman, supergirl[/tags]</itunes:summary>
		<itunes:keywords>Podcast,,Super,Fans</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Digital Podcast 31: Chris Adams on Hollywood, The Web and Super Fans</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/01/19/digital-podcast-31-chris-adams-on-hollywood-the-web-and-super-fans/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/01/19/digital-podcast-31-chris-adams-on-hollywood-the-web-and-super-fans/#comments</comments>
		<pubDate>Sun, 20 Jan 2008 00:55:10 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Digital Hollywood]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Chris Adams]]></category>
		<category><![CDATA[social marketing]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/01/19/digital-podcast-31-chris-adams-on-hollywood-the-web-and-super-fans/</guid>
		<description><![CDATA[As part of our new Super Fan podcast series, we met with Chris Adams after last year's Digital Hollywood conference to discuss his experience working with both movie producers and web producers. We focused on how these two very different organizational cultures need to learn from each other to realize the potential for online video and social media.  Having done lots of work with both web based companies and feature film producers, Chris is able to provide excellent insights into the challenges these companies face in this era of new media.  He understands the differences between the cultures and the need for help in bridging the gap.]]></description>
			<content:encoded><![CDATA[<p>As part of our new <a href="http://www.digitalpodcast.com/podcastnews/category/super-fans/"><strong>Super Fan podcast series</strong></a>, we met with <strong>Chris Adams</strong> after last year&#8217;s Digital Hollywood conference to discuss his experience working with both movie producers and web producers. We focused on <strong>how these two very different organizational cultures need to learn from each other to realize the potential for online video and social media</strong>.  <img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/chrisadams.jpg' alt='Chris Adams' align="right"/>Having done lots of work with both web based companies and feature film producers, Chris is able to provide excellent insights into the challenges these companies face in this era of new media.  He understands the differences between the cultures and the need for help in bridging the gap.</p>
<p><strong>In this podcast, Chris provides some great perspective on the organizational and personnel challenges these companies face in the transition to new business models. </strong> He describes the role that social marketing and super fans played in helping properties like Syriana and An Inconvenient Truth break out and build audiences.  <strong>This podcast interview provides a behind the scenes view into where things are now and some of the major changes to come.</strong></p>
<p></p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/facebookdiaries1.PNG' alt='Facebook Diaries' align="left"/>Chris is founder and president of Orbit Media Group, where he consults with media and internet companies creating partnerships, programming and relationships between and to the benefit of media, entertainment and online brands.  His current clients range from Facebook.com, one of the fastest-growing internet companies on earth, for which he helped to create and produce &#8220;Facebook Diaries,&#8221; the first-ever hybrid user-generated video/reality TV show to be distributed on Facebook.com, Ziddio.com, Comcast VOD and linear television and the IFC Channel, to HBO to Comcast, the largest cable and broadband company in the US to HBO to Glam.com, the number one site for women to film icons, to Born4Sports, a social network, marketplace and ecommerce platform for sports and sports lifestyle with presence in Europe, Asia and soon, the US.  </p>
<p>Prior to launching his own consulting company, Chris co-founded Participant Productions in 2004 with Jeff Skoll, eBay&#8217;s first President.  Participant&#8217;s vision is to create entertainment that inspires audiences to make social change.   In this capacity, Chris developed and executed on the business plan, was intimately involved in finding and hiring initial executive personnel and managed the company overall.  Participant&#8217;s first slate of movies &#8212; Syriana, starring George Clooney and Matt Damon; North Country, starring Charlize Theron; Good Night and Good Luck, starring David Strathairn and George Clooney, and the documentary Murderball &#8211; were nominated for an unprecedented 11 Academy Awards.  Chris is also proud to have identified and helped to develop former Vice President Al Gore&#8217;s Oscar-winning documentary, An Inconvenient Truth which won the Oscar for Best Documentary and Gore&#8217;s work participated in his being awarded the Nobel Peace Prize. In addition to the above-mentioned films, Chris developed and Executive Produced Participant&#8217;s first feature: American Gun starring Marcia Gay-Harden, Forrest Whittaker, Donald Sutherland, Linda Cardelini and Tony Goldwyn.</p>
<p>[tags]Chris Adams, Super Fans, social marketing, social media, Digital Hollywood[/tags]</p>
]]></content:encoded>
			<wfw:commentRss>http://www.digitalpodcast.com/podcastnews/2008/01/19/digital-podcast-31-chris-adams-on-hollywood-the-web-and-super-fans/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp31-2008-01-18.mp3" length="43198219" type="audio/mpeg"/>
<itunes:duration>44:58</itunes:duration>
		<itunes:subtitle>As part of our new Super Fan podcast series, we met with Chris Adams after last year's Digital Hollywood conference to discuss his experience working ...</itunes:subtitle>
		<itunes:summary>As part of our new Super Fan podcast series, we met with Chris Adams after last year's Digital Hollywood conference to discuss his experience working with both movie producers and web producers. We focused on how these two very different organizational cultures need to learn from each other to realize the potential for online video and social media.  Having done lots of work with both web based companies and feature film producers, Chris is able to provide excellent insights into the challenges these companies face in this era of new media.  He understands the differences between the cultures and the need for help in bridging the gap.

In this podcast, Chris provides some great perspective on the organizational and personnel challenges these companies face in the transition to new business models.  He describes the role that social marketing and super fans played in helping properties like Syriana and An Inconvenient Truth break out and build audiences.  This podcast interview provides a behind the scenes view into where things are now and some of the major changes to come.



Chris is founder and president of Orbit Media Group, where he consults with media and internet companies creating partnerships, programming and relationships between and to the benefit of media, entertainment and online brands.  His current clients range from Facebook.com, one of the fastest-growing internet companies on earth, for which he helped to create and produce "Facebook Diaries," the first-ever hybrid user-generated video/reality TV show to be distributed on Facebook.com, Ziddio.com, Comcast VOD and linear television and the IFC Channel, to HBO to Comcast, the largest cable and broadband company in the US to HBO to Glam.com, the number one site for women to film icons, to Born4Sports, a social network, marketplace and ecommerce platform for sports and sports lifestyle with presence in Europe, Asia and soon, the US.  

Prior to launching his own consulting company, Chris co-founded Participant Productions in 2004 with Jeff Skoll, eBay's first President.  Participant's vision is to create entertainment that inspires audiences to make social change.   In this capacity, Chris developed and executed on the business plan, was intimately involved in finding and hiring initial executive personnel and managed the company overall.  Participant's first slate of movies -- Syriana, starring George Clooney and Matt Damon; North Country, starring Charlize Theron; Good Night and Good Luck, starring David Strathairn and George Clooney, and the documentary Murderball - were nominated for an unprecedented 11 Academy Awards.  Chris is also proud to have identified and helped to develop former Vice President Al Gore's Oscar-winning documentary, An Inconvenient Truth which won the Oscar for Best Documentary and Gore's work participated in his being awarded the Nobel Peace Prize. In addition to the above-mentioned films, Chris developed and Executive Produced Participant's first feature: American Gun starring Marcia Gay-Harden, Forrest Whittaker, Donald Sutherland, Linda Cardelini and Tony Goldwyn.

[tags]Chris Adams, Super Fans, social marketing, social media, Digital Hollywood[/tags]
</itunes:summary>
		<itunes:keywords>Digital,Hollywood,,Facebook,,Podcast,,Podcast,News,,Super,Fans,,social,media</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
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		<item>
		<title>New Media Business Models and the Economics of Community</title>
		<link>http://www.digitalpodcast.com/podcastnews/2008/01/17/new-media-business-models-and-the-economics-of-community/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2008/01/17/new-media-business-models-and-the-economics-of-community/#comments</comments>
		<pubDate>Thu, 17 Jan 2008 17:23:33 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Podcast News]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[business models]]></category>
		<category><![CDATA[economics of community]]></category>
		<category><![CDATA[new media]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2008/01/17/new-media-business-models-and-the-economics-of-community/</guid>
		<description><![CDATA[Chris Anderson, author of The Long Tail, posts on What does the Media Business Model mean</a> and with some help from friends goes on to list 24+ business models for monetizing media that do not require cash payment by the consumer (what he calls free or almost free).   Whether it's really free or not is in the eye of the beholder, but that's a different discussion.

Making money podcasting has been tough for some, so I think the list of business models is great, particularly for those who might not have exhausted their imaginations for ideas on how to monetize media.  However, I think that the immediate focus on business models is like losing sight of the forest because we are gazing so intently at the trees and the different types of trees that grow there.]]></description>
			<content:encoded><![CDATA[<p>Chris Anderson, author of The Long Tail, posts on <a href="http://www.longtail.com/the_long_tail/2008/01/what-does-the-m.html">What does the Media Business Model mean</a> and with some <a href="http://avc.blogs.com/a_vc/2008/01/the-long-tail-o.html">help from friends</a> goes on to list <strong>24+ business models for monetizing media</strong> that do not require cash payment by the consumer (what he calls free or almost free).   Whether it&#8217;s really free or not is in the eye of the beholder, but that&#8217;s a different discussion.</p>
<p><a href="http://mashable.com/2008/01/10/the-problem-with-podcasting-isnt-downloads/">Making money podcasting has been tough for some</a>, so I think the list of business models is great, particularly for <a href="http://thebitt.com/2008/01/12/news-of-podcastings-death-has-been-greatly-debated/">those who might not have exhausted their imaginations for ideas</a> on how to monetize media.  However, I think that the immediate focus on business models is like losing sight of the forest because we are gazing so intently at the trees and the different types of trees that grow there.</p>
<p><strong>If we step back from the business model forest created by the economics of impressions, and ask is there something more</strong>.  Is there something beyond our forest of impression based models?  I think the answer is yes. <img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/forest.jpg' alt='Forest' align="right" /></p>
<p>Forests don&#8217;t exist by themselves, they exist as parts of ecosystems.  So, what are the media based ecosystems that are inspired, created and formed around content?  Content based communities seem like a logical answer, and beyond that networks of content based communities.  Content has always been a powerful driver of community &#8211; just look at MySpace and YouTube.<br />
<strong><br />
We can and should recast the discussion from economics of impressions to the economics of communities.</strong>  And what are the economics of communities?  They are micro-economies where trade, commerce and personal interaction are all intermingled with each other.  Think of Second Life and their <a href="http://secondlife.com/whatis/economy-graphs.php">booming economy</a>. <img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/secondlife.jpg' alt='second life' align="left"/></p>
<p>When the economic infrastructure is put in place to allow commerce to start and thrive, the <strong>business models based upon community economics are truly endless</strong>.  We can stop worrying about impressions and leads and start monetizing the &#8220;utilities&#8221; that make community based economies work.  And what are the utilities?  Think currency, banking, trading, land and all the other stuff we take for granted in the physical world.</p>
<p>How might this work?  Let&#8217;s take <a href="http://www.techcrunch.com/2007/10/10/and-the-walls-came-tumbling-down-madonna-dumps-record-industry/">Madonna and the Live Nation deal</a> for an example.  They did the deal premised on expanding the revenue stream from selling content to selling entertainment, merchandise and whatever else they can sell.  That seems like a good first step towards expanding from monetizing Madonna&#8217;s content to monetizing the Madonna community.  </p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/madonnamoney1.jpg' alt='Madonna Currency' align="right"/>But <strong>what else could be done to monetize the Madonna community</strong> and how could it be done in remote places like Myspace, YouTube and Facebook?  If we free our imaginations from the constraints of impression based thinking, what if Live Nation created a Madonna currency that they would honor for goods, products and shows and a payment system for exchanging currency for goods and services. They could create an economic utility that fans could use to trade and exchange for goods and services.</p>
<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2008/01/boln.jpg' alt='Bank of Live Nation' align="left" />Need a Madonna based theme for your MySpace page, 10 Madonas(10Ms) please.  Incentive for Super Fans who share user generated content at YouTube and assign the rights to Live Nation &#8211; 3Ms per video or whatever makes sense.  And guess who&#8217;s the bank and chief payment processor &#8211; Live Nation.  <strong>Now that&#8217;s a business model worth shooting for</strong>.</p>
<p><strong>So what do people think?</strong>  If you ran a community and could turn it into an economy what business would you want to run?  If you think this won&#8217;t work why not?</p>
<blockquote><p>Here&#8217;s the list of impression based business models from Chris&#8217;s post:</p>
<ul>
<li>CPM ads (&#8221;cost per thousand views&#8221;; banner ads online and regular ads in print, TV and radio)</li>
<li>CPC ads (&#8221;cost per click&#8221;; think Google ads)</li>
<li>CPT ads (&#8221;cost per transaction&#8221;; you pay only if the customer brought to you from a media sites becomes a paying customer. Here&#8217;s an example.)</li>
<li>Lead generation (you pay for qualified names of potential customers)</li>
<li>Subscription revenues</li>
<li>Affiliate revenues (think: Amazon Associates)</li>
<li>Rental of subscriber lists</li>
<li> Sale of information (selling data about users&#8211;aggregate/statistical or individual&#8211;to third parties)</li>
<li> Licensing of brand (people pay to use a media brand as implied endorsement)</li>
<li>Licensing of content (syndication)</li>
<li>Getting the users to create something of value for free and applying any of the above to monetize it. (Like Digg or our own Reddit)</li>
<li>Upgraded service/content (ed: aka &#8220;freemium&#8221;)</li>
<li> Alternate output (pdf; print/print-on-demand; customized Shared Book style; etc.)</li>
<li> Custom services/feeds</li>
<li> Live events</li>
<li> &#8220;Souvenirs&#8221;/&#8221;Merchandise&#8221;</li>
<li>Co-branded spinoff</li>
<li> Cost Per Install (popular with top Facebook apps who can help others get installs)</li>
<li> E-commerce (selling stuff directly on your website)</li>
<li> Sponsorships (ads of some sort that are sold based on time, not on the number of impressions)</li>
<li> Listings (paying a time based amount to list something like a job or real estate on your website)</li>
<li>Paid Inclusion (a form of CPC advertising where an advertiser pays to be included in a search result)</li>
<li>Streaming Audio Advertising (like radio advertising delivered in the audio stream after a certain amount of audio content has been delivered)</li>
<li> Streaming Video Advertising (like streaming audio but in video)</li>
<li>API Fees (charging third parties to access your API)</li>
</ul>
</blockquote>
<p>[tags]new media, business models, economics of community[/tags]</p>
]]></content:encoded>
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		<item>
		<title>Digital Podcast 26: A Conversation with Chey Bell About Podcasting</title>
		<link>http://www.digitalpodcast.com/podcastnews/2007/12/25/digital-podcast-26-a-conversation-with-chey-bell-about-podcasting/</link>
		<comments>http://www.digitalpodcast.com/podcastnews/2007/12/25/digital-podcast-26-a-conversation-with-chey-bell-about-podcasting/#comments</comments>
		<pubDate>Tue, 25 Dec 2007 07:00:46 +0000</pubDate>
		<dc:creator>Alex Nesbitt</dc:creator>
				<category><![CDATA[Digital Hollywood]]></category>
		<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Super Fans]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Chey Bell]]></category>
		<category><![CDATA[NowLive]]></category>
		<category><![CDATA[podcast promotion]]></category>
		<category><![CDATA[podcasting]]></category>

		<guid isPermaLink="false">http://www.digitalpodcast.com/podcastnews/2007/12/25/digital-podcast-26-a-conversation-with-chey-bell-about-podcasting/</guid>
		<description><![CDATA[Chey Bell, host of Outside Voice, was hosting NowLive when I spoke with NowLive&#8217;s CEO Kevin Bromber. Chey and I had a good conversation about Digital Podcast, super fans, social media, podcasting and how people can promote their podcasts.  If you have a show of your own it has some good tips for promoting [...]]]></description>
			<content:encoded><![CDATA[<p><img src='http://www.digitalpodcast.com/podcastnews/wp-content/uploads/2007/12/imagehandler1.jpg' alt='Chey Bell' align="right"/>Chey Bell, host of <a href="http://www.nowlive.com/memberasp/member.asp?id=100205450">Outside Voice</a>, was hosting NowLive when I spoke with NowLive&#8217;s CEO Kevin Bromber. Chey and I had a good conversation about Digital Podcast, super fans, social media, podcasting and how people can promote their podcasts.  If you have a show of your own it has some good tips for promoting your podcast.</p>
<p>About <a href="http://www.nowlive.com/memberasp/member.asp?id=100205450">Outside Voice</a>:</p>
<blockquote><p>Chey&#8217;s show delves into the hot-button social and political issues of the week, Outside Voice delivers a fresh perspective, and a chance for anyone to participate in the discussion. You can chat with public figures, analysts, and entertainers as Chey conducts a virtual town hall meeting that is smart, timely, and interactive. Add your voice every Wednesday, 7pm- 8pm PST.</p></blockquote>
<p></p>
<p>[tags]Chey Bell, NowLive, podcasting, podcast promotion, social media, super fans, Digital Hollywood[/tags]</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
			<enclosure url="http://digitalpodcast.castlibrary.com/podcasts/dp26-2007-12-25.mp3" length="26300746" type="audio/mpeg"/>
<itunes:duration>27:18</itunes:duration>
		<itunes:subtitle>Chey Bell, host of Outside Voice, was hosting NowLive when I spoke with NowLive's CEO Kevin Bromber. Chey and I had a good conversation about ...</itunes:subtitle>
		<itunes:summary>Chey Bell, host of Outside Voice, was hosting NowLive when I spoke with NowLive's CEO Kevin Bromber. Chey and I had a good conversation about Digital Podcast, super fans, social media, podcasting and how people can promote their podcasts.  If you have a show of your own it has some good tips for promoting your podcast.

About Outside Voice:
Chey's show delves into the hot-button social and political issues of the week, Outside Voice delivers a fresh perspective, and a chance for anyone to participate in the discussion. You can chat with public figures, analysts, and entertainers as Chey conducts a virtual town hall meeting that is smart, timely, and interactive. Add your voice every Wednesday, 7pm- 8pm PST.



[tags]Chey Bell, NowLive, podcasting, podcast promotion, social media, super fans, Digital Hollywood[/tags]</itunes:summary>
		<itunes:keywords>Digital,Hollywood,,Podcast,,Super,Fans,,social,media</itunes:keywords>
		<itunes:author>digitalpodcast@gmail.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
	</channel>
</rss>
