Summary: In Part 1 of this feature, Philippe, discusses How Gorgias was founded, How a chance meeting with the Shopify founder changed their business, How their laser focus on Shopify led them to tremendous growth, How Phil started as a Gorgias customer, Why they look for staff that speaks the language of merchants, How merchants can scale customer service without adding more people, The magic of the Gorgias onboarding experience, and How to Transform Support into a Profit Center and so much more.
