Summary: In Part 2 of this feature, Philippe shares The magic that happens during onboarding including pre-loading accounts with relevant messages, How the Gorgias support team helps merchants, What is the Gorgias Moat? Their "follow the merchant" strategy, Trends in e-commerce, How Gorgias helps omni-channel players create a seamless experience, How Gorgias removes sources of friction, How customers are leveraging the Gorgias Machine Learning data to make better decisions, What the future holds, and so much more.
