Summary: Gary discusses: the high expectations of consumers and how Amazon ruined it for us, Layaway payment concept, like Klarna, and why they may be a game-changer in e-commerce, the Nixon goal of creating a great customer experience, trends in e-commerce including mobile, biometrics AR, VR, the 3 barriers for online vs. retail store, Consumer research, the Future of e-commerce, the Adobe/Magento strategy and will it work?, Gary on AI and creating the 360 view of the customer and what is necessary to make it work.
