Summary: Ritz-Carlton co-founder Horst Schulze and Jeff Schatten discuss the founding and growth of the Ritz-Carlton. The conversation covers Horst’s creation of a people-centered corporate culture based on integrity and trust that he applied to employees and customers. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for $2 billion in annual operations worldwide. He recently published a new book “Excellence Wins.”
