Summary: In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with customer service reps at most websites doesn’t work the way you expect it to. In short: it would seem that a lot of companies that let you live chat with customer service reps all utilize a service that allows said reps to see everything you type into the text box, whether or not you press send.
