Phone scams for Merchants: Call Center Fraud & Social Engineering

The Online Fraudcast with Brett Johnson & Karisse Hendrick show

Summary: According to a recent study, experts are estimating that fraud targeting call centers and customer service departments of online companies will increase 250% by the end of 2018 (compared to 2017). And, based on the online companies Karisse and Brett have talked to, it's become a huge problem. Whether the fraudster is calling to re-route a package, place an expensive order or to pre-text, Karisse &amp; Brett will discuss why these are becoming a bigger problem, examples of the tactics being used and ways to work with customer service to train them to identify fraud calls and prevent losses due to phone fraud. <br>Especially with the holidays coming quickly, this is an important episode to listen to as this method will be used frequently by fraudsters for the Holidays 2018.<br><br>To listen to the webinar the hosts mention they did with Sift Science and, and hear more about this fraud trend and others impacting retailers this holiday season, go here:<br>;utm_source=web&amp;__hstc=244873690.753f11dbb2fd82bcb7ebeb3a7dfb2a58.1519760045432.1524771864226.1533093306402.8&amp;__hssc=244873690.2.1542309146129&amp;__hsfp=298233994<br><br>Subscribe to Online FraudCast on your favorite podcast app to be alerted when new episodes are out. We love to hear from our listeners! Follow Online FraudCast on Facebook, follow the hosts individually on LinkedIn or e-mail us at to stay connected, ask questions or provide feedback!<br><br>Learn more about your ad choices. Visit <a href=""></a>