Summary: Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process.<br> <br> <br> <br> For Your Information:<br> <br> <br> <br> Choose Wisely campaign: <a href="http://www.makingchoicestogether.wales.nhs.uk/home">http://www.makingchoicestogether.wales.nhs.uk/home</a><br> <br> Read the Research Brief about CPR Barriers featuring Craig Sturgess’s call: <a href="https://aedrjournal.org/do-cpr-calls-have-barriers/">https://aedrjournal.org/do-cpr-calls-have-barriers/</a><br> <br> Listen to the Craig Sturgess call: <a href="https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/">https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/</a><br> <br> ECCS: Emotional Content and Cooperation Score<br> <br> <br> <br> Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
