Handling Psychosocial Callers with Heinz Novosad




Dispatch in Depth show

Summary: Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems.<br> <br>  <br> <br> For Your Information: <br> <br> Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.).<br> <br> Consumer confusion: <a href="https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking">https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking</a><br> <br> An article on Heinz’s research: <a href="https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas">https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas</a><br> <br> Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org