Starting with IT, EPA driving toward a new customer experience




Federal Drive with Tom Temin show

Summary: The Environmental Protection Agency is taking the long view on how it serves its employees, state and local governments and businesses. Its customer experience council is seeking to improve the entire interaction with stakeholders from first contact to final resolution. It's starting with its own internal technology services and eventually moving to the private sector. For its effort EPA won one of the inaugural Citizen Champions of Change awards, handed out earlier this week in Washington. Jeff Wells is EPA’s director of office of customer advocacy, policy and portfolio management and its chief customer experience officer for Office of Environmental Information. Cory Wagner is the associate director of customer advocacy and communications division and Dawn Banks is the deputy chief customer experience officer. They tell Executive Editor Jason Miller on Federal Drive with Tom Temin about the changes the council is bringing across EPA.