Summary: Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat “the sponge effect,” and how giving critical feedback can be just as hard as receiving it.<br> <br> <br> <br> Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org
