Summary: A sugar pill isn’t the only placebo that works on patients. How you speak to your patients can affect their outcomes. What you say—and how you say it—can help position your patients for success. We’ll hear from Danielle Ofri, MD, PhD, Bellevue Hospital, and associate professor of medicine, NYU. Dr. Ofri’s recently published book shows how refocusing conversations between doctors and patients can lead to better health outcomes. In addition, Adrienne Boissy, MD, MA, chief experience officer, Cleveland Clinic, will share her perspective. Active in the Office of Patient Experience since its inception, she led the development of its Center for Excellence in Healthcare Communication.
