How to Train Your Dispatcher with Bonni Stockman and Jordan Sebresos




Dispatch in Depth show

Summary: Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.<br> <br>  <br> <br> For Your Information:<br> <br> Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature.<br> <br> Link to Jordan’s emergency dispatcher training study (Part 1): <a href="https://www.aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/">https://www.aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/</a><br> <br> Resources for those interested in finding out more about becoming an instructor or trainer: <a href="http://www.emergencydispatch.org/CertInstructorTraining">http://www.emergencydispatch.org/CertInstructorTraining</a>; <a href="https://learn.emergencydispatch.org/LEARN/">https://learn.emergencydispatch.org/LEARN/</a><br> <br>  Want to get involved in a study? Have a question? Email us at  dispatchindepth @ emergencydispatch (dot) org