Summary: Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to DefragShow@microsoft.com. We will also be checking comments for problems, but the email address will let us contact you if needed. [01:00] - Questions and concerns about encryption. [07:26] - Why do some apps have mouse lag. [link][10:35] - Does dock work with Surface 2 or just Pro? [12:00] - Would like AV to only use one core. [14:19] - Backup option for Windows 7, and long distance support. [23:10] - Pick of the Week: SpaceGlasses.com [link][25:21] - Pick of the Week: Windows 8.1 Panorama feature. [link]
