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Starting a Successful Medical Practice


In this 20-minute podcast, Marc Halley, MBA, of The Halley Consulting Group, LLC and Editor of the new book, The Medical Practice Start-Up Guide, (available August 18, 2008) discusses the competitive forces that new doctors face in the marketplace, the top five things that new physicians can do to protect their business, options for financing a practice start-up, how new doctors can find patients for their practice and how doctors can look for the best staff members and the concept of the "highest and best use of staff members." The Medical Practice Start-Up Guide (ISBN 978-0-9814728-2-6) can be ordered at http://www.mpmnetwork.com or by calling 800-933-3711.

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Continue Reading | Mon, 18 Aug 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:22:50 5.23mb General Practice Management
Podcast: Interview with Linda A.Brown, CMA, (AAMA) President of the American Association of Medical Assistants


In this 20-minute podcast interview, Linda A.Brown, CMA, (AAMA) President of the American Association of Medical Assistants discusses the varied and important roles a medical assistant can have in a medical practice -- both from a clinical and an administrative perspective.  Also, In its March 2008 issue, the Journal of Medical Practice Management published "Roles for CMAs (AAMA) Enhance Quality and Effectiveness of Care."  The article explains how employing the CMA (AAMA) is "proving to be a cost-effective way of providing high-quality care." The article also describes a new frontier for the profession, detailing how researchers are exploring new roles for the CMA (AAMA) that will enhance efficiency and patient compliance.  Those interested in a copy of the article can contact Greenbranch Publishing at info@greenbranch.com.
American Association of Medical Assistants
www.aama-ntl.org


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Continue Reading | Mon, 07 Jul 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:15:28 3.54mb General Practice Management
Podcast: Interview with Deane Waldman, MD and the Process of Medicine


In this 20-minute podcast interview, Deane Waldman, MD, explans the theory of sound "process"  and how to balance the need for efficiency with the patients' needs to talk and to have doctors listen.  His theory of the "process of medicine" rather than the "practice of medicine" is thought-provoking.  An ongoing dialog about the cause of dysfunction in our healthcare system, and suggestions for solutions is Medical Malprocess, a blog by Dr. Waldman at http://www.thesystemmd.com

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Continue Reading | Mon, 07 Jul 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:27:31 6.30mb General Practice Management
Podcast: Interview with Bruce Lefco, CEO of Health Payment Systems


In this second installment of a 3-part series, Bruce Lefco, CEO of Health Payment Systems, discusses their innovative financial transactions promising payment to healthcare providers in twenty days, on both the insurance and self-pay portions on a non-recourse basis. In this 20-minute podcast, Mr. Lefco explains HPS's creative ways to communicate charges to patients and he also describes the SuperEOB concept. http://www.hps.md


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Continue Reading | Mon, 07 Jul 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:12:29 2.86mb Financial Management
Podcast: The Ultimate Partnership - Getting Patients on Your Side


Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book "Take Back Time: Bringing Time Managmenet to Medicine", discusses in this 20-minute podcast how to get patients on your side. She explains why patients are becoming even more demanding, what patients really want from their doctors, how practices can take advantage of technology to partner with patients, how to effectively use a practice website and how to make a medical practice more friendly...and what it takes to create a true partnership with patients.

Judy's book available at: http://www.shopmpm.com


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Continue Reading | Wed, 21 May 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:23:58 5.49mb General Practice Management
Podcast: Politics and Healthcare 2008


In this 20-minute podcast, Owen Dahl, MBA, FACHE, CHBC, author of Think Business! Medical Practice Qualtity, Efficiency, Profits discusses the current issues facing our representatives in Washington including -- his best guess on the 10.5% Medicare issue, the difference between national health insurance and single payer insurance, who are the key players to watch in Washington, the changes in DC that will have an impact on private practices, and how physicians and adminstrators can keep in touch with their representatives and how they can get involved on a local level.

http://www.thinkbusiness.md


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Continue Reading | Fri, 25 Apr 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:25:33 5.85mb Healthcare Policy
Podcast: Lean Healthcare in the Medical Practice


Donna Weinstock of Office Management Solution discusses, in this 20-minute interview, the popularity of lean healthcare, provides detail on the "7 wastes" and describes the criteria for determining if a process or system in a medical practice needs to be streamlined.  What can medical practices learn from TPS - Toyota Production Systems?  Donna Weinstock will tell you...and she will also describe steps on how a medical practice can become a "Lean" provider.

Donna Weinstock, www.officemanagementsolution.com


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Continue Reading | Tue, 25 Mar 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:19:01 4.35mb General Practice Management
Podcast: Those Maddening Phones - Are They Wasting Your Time?


Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how to audit your inbound calls, getting to the root of the "system" vs. the "staffing" problem, how to train staff for good telephone skills, and why a common complaint from patients is the insensitivity of staff members on the phone. Judy's new book can be found here - http://shopmpm.com/Take_Back_Time_Management_Medicine.asp

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Continue Reading | Wed, 05 Mar 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:20:50 4.77mb General Practice Management
Podcast: The Action Formula: The Shortest Distance Between What You Have and What You Want


In this 20-minute podcast interview, Wendy Lipton-Dibner, author and speaker, describes the evolution of The Action Formula: The Shortest Distance Between What You Have and What You Want and how the strategy (and her book) is being implemented in medical and dental practices. Is it a book for business or a self-help book? It's both! And Wendy explains how this can be.

As one of the reviewers of the book wrote, "Move over, Tom Peters and Ken Blanchard," and Wendy discusses what the reviewer meant. Lastly, Wendy describes WHAT the Action Formula is and why it has such wide appeal to both healthcare and corporate communities.

http://www.theactionformula.com


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Continue Reading | Mon, 25 Feb 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:17:50 4.09mb General Practice Management
Podcast: Post Adverse Event - Reducing the Exposure for Your Medical Practice


In this 20-minute podcast, hear Jim Saxton, from the law firm of Stevens and Lee discuss why post adverse event is such an important issue for physicians, the advantages (and potential drawbacks) of physicians saying, " I'm sorry," and the importance of coming up with a plan and policy for the practice on handling adverse events.  He also discusses why this is an issue not only for physicians but for everyone on the team in a medical practice. http://www.stevenslee.com 

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Continue Reading | Tue, 29 Jan 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:19:54 4.56mb General Practice Management,Law and Medicine
Podcast: Feedback - The Breakfast of Champions with Irv Rubin


Dr. Rubin, the author of "Dying for Compassion,"  discusses in this 20-minute podcast the roots of his own deep interest in feedback, why hearing the word "feedback" causes most people to cringe, and the negative consequences of poorly delivered feedback.  Hear also his opinion of the 360-degree feedback craze, how to make delivering bad news a "win-win" and he wraps up with a few practical suggestions on how to improve giving and receiving feedback. http://www.temenosinc.com

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Continue Reading | Fri, 11 Jan 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:21:59 5.04mb General Practice Management
Podcast: Expanding into the Gay and Lesbian Market: What Savvy Medical Practices Know


Many physician practices recognize that they can expand business by reaching out to specific communities, including targeting lesbian, gay, bisexual and transgender (LGBT) patients. Ellen Kahn, Director of the Human Rights Campaign Foundation's Family Project discusses what strategies physician practices are using to reach out to the LGBT community and meet their needs and expectations. She provides concrete examples of what is likely to work or not work. www.hrc.org

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Continue Reading | Thu, 03 Jan 2008 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:28:14 6.47mb General Practice Management
Podcast: Real Time Claim Adjudication


Implementing Real Time Claim Adjudication may be a smart move for many medical practices. In this 20-minute podcast, Doral Davis-Jacobsen, Manager, Physician Services Consulting Unit Dixon Hughes, PLLC, defines the term, how the process of real time adjudication effects accounts receivable workflow, the challenges in implementing the program, keys to success in incorporating the process into the practice workflow, and the impressive impact on the financial performance of the practice.

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Continue Reading | Mon, 10 Dec 2007 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:23:46 5.45mb General Practice Management,Financial Management
Podcast: Grow Your Practice from the Inside Out


Why is it that some practices have a flair for rapid growth?  It is a combination of good financial planning and terrific customer service that drives referrals.  In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices discusses elements of how patients rate their doctors, the most common complaints patients have about their physicians, the importance of office aesthetics, the use of technology for patients to better "connect" with their doctors, and the use of mystery patients or mystery shoppers in the medical practice.

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Continue Reading | Mon, 05 Nov 2007 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:26:27 6.06mb General Practice Management
Podcast: Hot Issues for Hospitals – and What that Means for Physicians


Jennifer Bever, FACHE, the Director of Education for Sg2 discusses hot issues for hospitals and the impact of these issues on physician and physician practices. In this 20-minute podcast, Ms. Bever covers Medicare payment reductions and surgical services, pay-for-performance, projected physician workforce shortages, what makes physician-hospital partnerships successful, and very specific strategies on how physicians can work more effectively with hospitals. Jennifer Bever also discusses when and how physicians should "do it themselves."

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Continue Reading | Tue, 09 Oct 2007 | Comments (0) | Permanent Link

Duration Size Download Play Topic/Channel
0:21:47 4.99mb General Practice Management



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New Book! Think Business! Medical Practice Quality, Efficiency, Profits
How to Recruit, Motivate and Manage a Winning Staff
Secrets of the Best-Run Practices by Judy Capko



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Starting a Successful Medical Practice
Interview with Linda A.Brown, CMA, (AAMA) President of the American Association of Medical Assistants
Interview with Deane Waldman, MD on the Process of Medicine
Interview with Bruce Lefco, CEO of Health Payment Systems
The Ultimate Partnership: Getting Patients on Your Side

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