Seniors' Care Matters

In today’s episode, Elizabeth-Leigh shares valuable ways to avoid stress & burnout with simple daily self-care practice. In this episode: Elizabeth-Leigh and I talk about a topic that’s especially relevant today, as we all grapple through this pandemic, and the emotional turmoil this has created. Hear more about: * Taking the edge off for leaders and caregivers who are used to being ‘the voice of calm’ * How self-care includes building your support system outside your immediate family * Ways to bring joy back into your life (that fits in your schedule) and how to break down mental barriers Guest Info: Elizabeth-Leigh Bradley, Motivational Speaker, Creator of The Balanced Care System, and Chief Motivational Caregiver, is the founder of Every Day Caregivers, a company built exclusively to support the psychological health and wellness needs of caregivers. As a result of her own long-distance and long-term family caregiving experience, Elizabeth-Leigh has poured her 20(+) years as a family therapist, chief clinical officer, educator, and national trainer into the creation of The Balanced Care System. She is committed to ensuring no other caregiver, whether one is a family member or a professional caregiver, has to go through an experience like the one that nearly ended her life. Learn more about Every Day Caregivers at https://everydaycaregivers.com/.   Resources: You can connect with Elizabeth-Leigh here: — EverydayCaregivers.com — LinkedIn — Instagram (@everydaycaregivers) — Facebook (@elizabeth.leigh.bradley.edc) Want to support us? Love this podcast? Please tell your friends and colleagues, share our posts, or take a moment to review us and subscribe on iTunes, Stitcher, or where you listen to the podcast!  We are extremely grateful for your support.  Click the link below to receive weekly updates and stay informed about new podcast episodes! http://eepurl.com/gmA_JX Transcript: Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod Network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now, here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): I had the pleasure of being on a panel for the Pioneer Network with other family members who have had, or currently have loved ones living in a seniors' care home. And this is where I met today's guest, Elizabeth-Leigh Bradley. First, I'm going to share her bio info with you. Elizabeth-Leigh Bradley is a motivational speaker, creator of the balanced care system, chief motivational caregiver and founder of everyday caregivers- a company built exclusively to support the psychological health and wellness needs of caregivers. As a result of her own long distance and longterm family caregiving experience, Elizabeth-Leigh has poured her 20 plus years as a family therapist, chief clinical officer, educator, and national trainer into the creation of the balanced care system. She is committed to ensuring no other caregiver, whether one is a family member or a professional caregiver, has to go through an experience like the one that nearly ended her life.

In today’s episode, Likky shares how your BS gets in your way – and how to leverage your knowledge of your blind spots. In this episode: Likky shares how understanding and embracing your BS — your Blind Spots — can make you a stronger leader, a better partner and help you achieve much more success in your personal and professional lives. In this episode you’ll learn more about: * How limiting beliefs can be major barriers * How to uncover your blindspots * How to create an environment for open communication and better connection * How your style of driving can reveal your blindspots * How to use insights from his assessment to empower yourself and your team * How reflecting on childhood interactions can create a better understanding of current behaviour patterns * How to use your BS knowledge to relate better with others Guest Info: Let me introduce Likky to you. Likky Lavji is a Founder and President of Dante Group, a consulting firm that works closely with growth-oriented mid-size companies. He is also known as the “Blind Spot Navigator”, an in-demand workshop leader and keynote speaker who is passionate about helping leaders break through barriers to unleash their full potential. With over 25 years as a CEO of a top IT company, Likky’s extensive experience in executive leadership gives him a unique perspective that enables him to understand the multi-layers of human behavior and how they impact an organization’s growth and productivity. Likky has been acknowledged by prominent organizations that include Telus Corporation, Lenovo Canada, and Royal Bank of Canada for his ability to create mindset shifts with company cultures that lead to greater shared commitment, elevated results and clients that are more engaged and excited. If you want to learn more about your Blind Spot, Likky has created an Assessment that you can take at no cost. It closely identifies which of the eight personality and behavioral styles describe you the best. You can click on this link to take the assessment at https://likkylavji.com/blind-spot-assessment/. He will also be launching his book soon: stay tuned and follow him at his Social Media accounts. Resources: You can connect with Likky here: — LikkyLavji.com — LinkedIn — Facebook (@speakerlikky) — YouTube — Instagram (@likkylavji) — Twitter (@likkylavji) Want to support us? Love this podcast? Please tell your friends and colleagues, share our posts, or take a moment to review us and subscribe on iTunes, Stitcher, or where you listen to the podcast!  We are extremely grateful for your support.  Click the link below to receive weekly updates and stay informed about new podcast episodes! http://eepurl.com/gmA_JX Transcript: Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod Network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips, to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): Perhaps you've heard the quote self-awareness is ...

In today’s episode, Elaine shares 3 leadership challenges and how practicing presence can help you manage yourself and your situations more effectively. In this episode: Elaine and I talk about three key leadership challenges: decision making, building trust, and being innovative, especially as we continue in uncharted territory with COVID-19. In this episode you’ll learn more about: * Using brainpower to build resilience * Learning about your brain’s two binary systems, and how to get them to play nice together * How accessing the lower brain can be a strong pathway to being more present * How to stay out of the drama, and the stress that causes * How to practice “presencing” So that you can feel more confident in your decisions, built trust within yourself and others, and tap into your creativity so you can be more innovative. Guest Info: Elaine’s consulting and coaching experience harnesses over 20 years practicing as a Naturopathic Doctor.  She implements a unique creative process that intersects science, relationship and contemplative wisdom. Elaine’s design is a synthesis. Quantum Science, Systems Theory, and Eastern Philosophies become her lens to the emergent field. It is an inquiry-action approach that opens the possibility for alchemical change. Individuals reorient their mind & body flow of energies to the sate of presence. The value becomes foundational for confident choices, innovation and clarity of purpose. Clients include executives & teams from Deloitte, Gillette, PWC, EY and professionals of the Artistic, Scientific, Financial, Legal, Global Not For Profit Sectors. Elaine’s speaking titles include: Resilience, Mindful Leader, The Zen of Power, The Currency of the Heart and The Art of Listening. Her academics include an Honours Degree in Psychology, and Doctor of Naturopathic Medicine; her research has been published in the Journal of General Psychology. Her continuing studies include Organizational Relationships & Systems Coaching (ICF Certification) and Mindfulness. She recently completed a 6 year apprenticeship in Shamanic & Contemplative Sciences of both East and West. Elaine sits on the Board of Camphill Communities, ON: an Anthroposophical lineage of communities for individuals living with diverse disability.     Resources: Elaine's Contact Info: —ElaineSano.com —LinkedIn Click the link below to receive weekly updates and stay informed about new Seniors’ Care Matters podcast episodes! http://eepurl.com/gmA_JX Transcript: Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod Network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now here's your host for Seniors Care Matters, Deborah Bakti. Deb (00:30): I remember growing up and my dad had two favorite sayings. One was, well, you get freedom with responsibility, which I think was his way of saying no to things. And the other was - just be in the moment. And that was usually when I was complaining about something not going my way or worried about some upcoming event, not going my way. And that was when life was much more simple than it feels now. I think we could all do with a little bit more presencing. This is a term I hadn't heard of before, until my conversation with today's guest.

In today’s episode, Samantha shares ways to help get more calm and manage through our times of uncertainty. In this episode: Samantha and I talk about ways to help ease our anxiety during uncertainty, as well as the power of relational energy In this episode you’ll learn more about: * Simple mindfulness practices that won’t take you to a mountain top * How to create relational energy that build high quality connections * The Happiness Study * The Rule of 5 * The 1% Rule * The art of savouring * How to be more like Mr. Rogers Guest Info: Samantha Fowlds is the Principal Consultant of Copious Boom; a consultancy that applies the science of positive psychology to change initiatives in global organizations. Samantha’s career objective is to help people flourish at work so they can bring that energy home and optimize the lives of their families as well. She is in the process of writing a series of articles on how to embed inclusivity into organisations. Samantha’s career history includes work at TD Bank, RBC, Oracle, KPMG, and Zimmer Biomet. In April 2020 The Change Leadership invited her to go first in their 6-week line-up of webcast speakers. Her topic was “Positive Leadership when your energy is low.” In March 2018 she was one of 8 women nominated for the Oracle Womens Leadership Top Women Award (Canada) for bringing positivity to the organization. She would like to give a special mention to a talk she gave for the Toronto Police Services 911 Responders in the Fall of 2019. Samantha’s volunteer work has been multicultural and community based. She is currently a volunteer Journalist for the think tank Ethical Business Building the Future, and she has been volunteer teaching character strengths and virtues to multicultural multifath children’s classes on alternate Sundays for 9 years. She has an MSc.in Knowledge Management and Consultancy, completed graduate courses in applied positive psychology, and holds an ICF accredited Applied Positive Psychology Coaching credential. Samantha offers a free coaching session in exchange for the viewing of a charitable giving receipt. Resources: Samantha’s Contact Info: — SamanthaFowlds.com — LinkedIn Click the link below to receive weekly updates and stay informed about new Seniors’ Care Matters podcast episodes! http://eepurl.com/gmA_JX  

In today’s episode, we unpack 4 different types of stuck, and how to move through them. In this episode: Laura shares an interesting way to look at how we tend to feel stuck, as well as some practical ways to approach each level so that you can find the gift, then get unstuck and move forward. In this episode, you’ll learn more about: * The 4 levels of feeling stuck * Ways to diagnose which type of stuck you’re experiencing * Getting to the root of the stuck through questions * A great cooking metaphor to help distinguish your level of stuck * Embracing stuck as a gift Guest Info Laura brings 20 years of business leadership experience into the realm of training and consulting in carrythe3 inc. Laura earned her leadership stripes during her 7 years running a $30m business with her Dad and her husband (you can ask her what that was like over a coffee). Laura has a CPA designation, a degree in Music Performance from the University of Western Ontario and a Masters in Management and Professional Accounting from the University of Toronto. She has filled a variety of senior leadership roles, from General Manager to COO and CEO. Today, Laura stays inspired by coaching and training Managers, and carrying high-stakes consulting projects for CEOs. She is on a personal mission to expunge the words unprecedented, pivot and new normal from our current vocabularies. Resources Laura's Contact Info: — Email — LinkedIn — Facebook — Laura’s 90-Day Manager’s Training Program, called Linchpin. — The balanced manager webinar dates are here: www.thebalancedmanager.com — Visit www.carrythe3.ca for Laura’s recently released eBook, "The Gift of Stuck." — Link to Laura’s article “What kind of stuck are you?"   Click the link below to receive weekly updates and stay informed about new Seniors' Care Matters podcast episodes! * http://eepurl.com/gmA_JX Transcript Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): Have you ever felt stuck? Well, yes, of course you probably have once or twice, maybe even just in the past week or the past day. I think we're all very familiar with that angsty feeling of being stuck. Perhaps our self limiting beliefs that are rearing their ugly head, or we may be lacking the tools needed to get the job done. Or maybe we just don't feel like working on a project or we just don't know why we're stuck or how to get unstuck. Recently. I was feeling stuck with a writing project that I'd been working on for months and just didn't know what the problem was. Why was I feeling so stuck with it? And how was I going to get well, unstuck and writing again? I happened upon an article that today's guest Laura Vaughn wrote called "What kind of stuck are you?" And there it was in black and white - what kind of stuck I was mired in,

In today’s episode, we talk about how embracing an improv mindset and approach can strengthen your relationships. In this episode: Nancy and I talk about cultivating an improv mindset and approach and how that can actually strengthen your relationships. We can only control how we choose to show up, and yet with the intention to connect, we can definitely influence how other people respond (versus react) to us. * The improv principle of “Yes, and…” * How to accept even when you don’t agree * How to shift out of binary thinking through improv * How silence can create connection * How your brain works with improv * Creating an ensemble environment for better communication and teamwork * How to break through resistance and embrace adaptability Guest Info Nancy is President of NANCY WATT COMMUNICATIONS, a specialized consulting and creative agency that works with all sectors exploring the social science of collaboration, communication and connection. Using a ‘Pracademic’ approach, Nancy Watt elucidates evidence-based research in an engaging and entertaining way using the tools and techniques of improv honed from her days at The Second City Conservatory in Toronto. This form of experiential learning has been used in diverse setting with a wide swath of clients from marginalized populations to the judiciary, medical school faculty and law societies. In order to capture effective experiential learning, she builds a camaraderie-filled ensemble where the participants learn while laughing. Rated in the top five Leadership Workshops at Microsoft’s global conference for the last four years, NITA’s Communication Specialist and regular at corporate team building events, Nancy Watt delivers powerfully creative and memorable sessions. Her dynamic workshops on communication, leadership and collaboration directly impacts any organization that needs to deal with unpredictability, build mental agility and foster innovative thinking. Her workshops have been delivered to Engineering and Science departments at Harvard University, Princeton, MIT, Rutgers, New Jersey Institute of Technology, University of Toronto, University of Waterloo, and McMaster University. Nancy is busy in the business, healthcare, and education sectors. Her work is referenced in academic papers for pedagogical experiential learning. She’s from Second City’s Improv Conservatory and Sketch Writing Programs in Toronto and Chicago. She has a B.A in Psychology, Certificate in Applied Positive Psychology, is a Certified Improv Practitioner, Diversity and Inclusion Executive Program from Cornell University, and EQ-i Emotional Intelligence Certified. Nancy is writing H.A.P.P.I.E., How to Apply Positive Psychology Improv Exercises Resources You can find Nancy at www.nancywattcomm.com, LinkedIn, Instagram, and Twitter Charles Limb TEDx Talk “Your brain on improv” The book “Gamestorming” Barbara Fredrickson Keith Johnstone   Click the link below to receive weekly updates and stay informed about new Seniors' Care Matters podcast episode...

In today’s episode, we discuss burnout within the caregiving profession and how to build your capacity to prevent burnout In this episode: Jim and I talk about burnout – how to identify it and how to prevent it, along with: The definition and three main characteristics of burnout The connection between burnout and compassion fatigue How building your compassion capacity can help prevent burnout What we can learn from actors to help deal with burnout How ‘self ignorance’ – or lack of self awareness, unmet expectations and unrealistic expectations can lead to burnout Storytelling (and writing) as a means to building your compassion capacity Guest Info Building off his experiences as a clinician who struggled and succumbed to burnout, Jim Damron learned how to transform the adverse effects into ways to mitigate and prevent it from happening again. With his keynotes and workshops, Jim teaches others how to unmask the symptom and discover the real problem hiding underneath. As a speaker, Jim engages his audience with life-transforming stories. As a workshop teacher, Jim helps participants craft their own story to build trust and foster compassion with others, and as a Life Coach, Jim guides clients to move beyond where they are to where they want to be. Jim holds advanced degrees in Theology and Bioethics and is the founder of Grapevine Academy, an online discovery platform dedicated to helping caregivers grow. He is also the author of Smoke Screening: Narratives to Navigate Caregiver Burnout, is a Respiratory Therapist and is a trained Ethics Consultant. Resources You can connect with Jim at www.jimdamron.com. There you can access his free download “Caregivers Guide to Burnout.”   Jim's book is available here. You can also find Jim on LinkedIn, Facebook, and Youtube.  Click the link below to receive weekly updates and stay informed about new Seniors' Care Matters podcast episodes! * http://eepurl.com/gmA_JX Transcript Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips, to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): Today we're going to be talking about burnout with Jim Damron. Jim is a speaker and a life coach who specializes in topics most people run away from like end of life issues, physician assisted suicide, religious topics, and burnout. Jim works as a respiratory therapist and as an ethics consultant, and he's the author of the book called Smoke Screening: narratives to navigate caregiver burnout. Jim's earned six degrees, including three graduate degrees, which means, and these are his words, not mine, that he's not smart enough to know when to stop studying. Through Jim's work, he teaches others how to unmask the symptoms of burnout and discover the real problem hiding underneath. This was such a fun conversation to have, even with the topic of burnout. He has such a practical way of approaching this subject with humour and empathy.

In today’s episode, Liane shares how to embrace conflict constructively to create better experiences in your relationships. In this episode Liane and I talk about: • The 4 step Validation Technique to shift from unhealthy conflict to constructive conflict • How to engage in reciprocity • Sharing and declaring multiple truths to problem solve more effectively • Embracing the tension and competing priorities while leveraging the conflict clarify and define outcomes • Adjusting expectations while co-creating solutions • How to shift from combative to collaborative through problem solving • Reframe how we see and experience emotions • The key question you can ask to remove judgment and create more space for a healthy conversation Guest Info Liane Davey is a New York Times Bestselling author of three books, including The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track and You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done. Known as the Water Cooler Psychologist, she is a regular contributor to the Harvard Business Review and frequently called on by media outlets for her experience on leadership, team effectiveness, and productivity. As the co-founder of 3COze Inc., she advises on strategy and executive team effectiveness at companies such as Amazon, Walmart, TD Bank, Google, 3M, and SONY. Liane has a Ph.D. in Organizational Psychology. Resources Click the link below to receive weekly updates and stay informed about new podcast episodes! * http://eepurl.com/gmA_JX To learn more about Liane, click the links below: * www.lianedavey.com * Link to Liane’s course “Staying out of the Weeds” Transcript Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips, to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): Today we're going to talk about conflict and share a different, more productive way to think about conflict, and perhaps even inspire you to lean into conflict, to use it to create different and better outcomes and experiences. I recently had a conversation with Liane Davey, author of The Good Fight, and it was such a great conversation, I'm bringing that interview to share with you here in this podcast. We talked in a previous episode about conflict avoidance as one of those strategies that people pleasers use and how it can end up delaying the inevitable or creating even more issues, when we let things fester and go unresolved. I'm someone who typically prefers to avoid conflict. I'll bite my tongue rather than tell it like it is if my viewpoint, perception or my truth, as I see it, if I think that will create a debate or a disagreement that will create stress and tension, and just that yucky feeling of disagreement and maybe even hurt feelings. I think it started as lots of things do with my upbringing. My dad had pretty strong opinions and it never worked out well for any of us who disagreed with him or tried to challenge his way of thinking. Maybe that was the era, right? Children were to be seen and not heard. My mother would typically say, just leave it. You don't want to upset your father.

In today’s episode, Sandy and I talk about the benefits of her mantra ‘Disappoint more people’. In this episode Sandy and I talk about that emotion that we want to avoid feeling or creating that feeling in others – Disappointment. And yet, as you’ll hear, there can be benefits when you lean into the idea of disappointing more people. In this episode, we discuss: • The connection between expectations, reality and disappointment • The challenges created when we focus on avoiding disappointment • Shifting your mindset about handling unmet expectations and the importance we place on them • How exercising the disappointment muscle can actually build resilience • People pleasing, and three areas where people pleasers tend to struggle • Ways to step out of people pleasing and work with boundaries and disappointment Guest Info Sandy Reynolds prefers the term 'learning catalyst' to describe what she does. She has worked globally helping organizations strengthen their performance by developing talent and getting clear on their organizational values and strategy. Sandy is currently working on a book called Disappoint More People. As a chronic people-pleaser who has worried about what other people think for longer than she wants to admit, she is on a mission to get people to live aligned with their values. Sandy has over 20 years experience in some of Canada’s top organizations, has an MA in Leadership and is a Certified MBTI practitioner. Previous Clients include: Air Canada, Shoppers Drug Mart, Rotman College, St. Michael’s Hospital, World Vision and Opportunity International, to name a few. Resources You can find Sandy at www.sandyreynolds.com, on Instragram @sandyareynolds, and on LinkedIn.  Sandy’s free guide and e’mail course “5 ways to disappoint more people:” https://newsletter.sandyreynolds.com/disappoint Transcript Voice (00:00): Welcome to Seniors' Care Matters, part of the qodpod Network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): We are going to be talking about the topic of disappointment today, and a really interesting perspective on leaning into and developing your disappointment muscle. Are you a people pleaser? Like, do you like everyone to be happy and to get along? And do you want them to like you? I suspect more of us than we like to admit fall under the people pleaser camp. For some of us, it was ingrained in us at a very young age to be nice and to be likable. Don't rock the boat. Don't upset people. Do your best and get along with everyone. And yet, sometimes that people pleasing gene can lead to resentment and frustration and disappointment - emotions that are typically seen as bad or negative. Undesirable. Looking at this emotion and experience of disappointment, I think it's one that we can tend to have a bit of that allergic reaction to, you know, we just, we want to avoid it at all costs. And there are two sides of disappointment. Deb (01:37): There's how it feels when we get disappointed. When something that we were really hoping for doesn't happen like a second date or someone forgetting our birthday or a job promotion or a new job that you really hoped that you were going to land.

In today’s episode, Libby and I talk about the coaching mindset and her “Be Buttons” framework to help manage stress and overwhelm. In this episode: Libby and I talk about ‘ways of being’ using her coaching model of the “Be Buttons”.  Some of the topics we explore are: * The metaphor of ‘touching lightly’ to manage overwhelm and to reset * How being curious shifts your energy to be more open and relaxed * Self reflection questions to get unstuck and out of overwhelm * The layers of listening and being responsive to connect and relate better * Ways to be accountable with how you show up and impact others * The connection between your amygdala and burnt toast! Guest bio: Libby McCready is a veteran executive coach and trainer. For the past twenty years she’s been focused on accelerating results for professional sales teams, business owners and leaders across industries. The models, processes and programs she utilizes use the sciences of the mind as the foundation for people achieving success. She is currently the head of sales training for a major Canadian corporation.  Libby can be reached at libbymccready@gmail.com. Transcription: Intro (00:00): Welcome to Seniors' Care Matters, part of the qodpod network. Each week, Seniors' Care matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips, to build a relational culture and create breakthrough results. And now here's your host for Seniors' Care Matters, Deborah Bakti. Deb (00:30): As we continue to work our ways through this new normal, while there's not much normal feeling to 2020 so far, as humans going through this together, we still seek, want and need to connect with others. Even if we have to be masked and appropriately distanced from each other. Amongst all the transactions and policy changes and updates and protocol required, I truly believe we still want to be relational and to be in that kind of relational mindset where you can be open to and looking for those opportunities to connect and to relate, it's helpful to have ways to be in a more calm and relaxed state of mind. A way to be able to reset and feel better prepared to deal with and respond to all of these many challenges that we're facing. Deb (01:27): And you may be thinking, are you kidding me with everything we have going on in our homes particularly now? Well, I think it's about saying yes, and... Yes, all of this is happening. And...the good news is we all have these micro opportunities every day to choose behaviors that can support us - to be intentional with how we choose, to think, feel, and behave in any given moment. In today's episode, Libby and I talk about BEING and her framework with the three ways of being, which is rooted in her training and experience as a leadership coach. One of the three approaches we discuss is about being curious. In my book Recipe for Empathy, one of the chapters is called "The Question Connection" and we discuss how being curious can cancel out judgment and binary thinking. Something that can get us triggered. And speaking of triggered, she shares a really interesting way to think about something that triggers us so that you can reframe and choose to either react or respond. I think you'll find it really useful next time you feel triggered by something or someone. I hope you enjoy the conversation as much as I did and are able to take away some helpful approaches as you continue to be relational and connect with your team, your families and your residents. Promo (03:00): When you need podcasts that inspire you,

Learn about the 4D model with Jonathan McCready, professional coach and certified 4D systems consultant, and how you can apply these NASA principals in your high stakes environments, like Seniors’ Care, to establish and re-establish trust. In this episode: The 4D model was created by Dr. Charles Pellerin, former astrophysicist at NASA who launched, then eventually lead the project to repair the Hubble. Although we aren’t launching rocket ships here, Seniors’ Care is a high stakes environment. We discuss how the 4D model can help you in your workplace to build trust, strengthen relationships and create better outcomes. We unpack two of the four quadrants in the 4D model that involve creating the right kind of inclusion as well as the value of keeping agreements. Jonathan explains certain qualities good leaders need to possess, and how competitiveness can sometimes be detrimental. He also shares some practical tools & concepts to establish and re-establish trust within your relationships with your staff and residents’ families, including 5 steps you can take if you’ve not kept an agreement, so you can reset the relationship. We also discuss social context – what it means, why it matters, and how it can make or break your culture. Guest info: You can learn more about our guest, Jonathan McCready, and the 4D model at www.4Dcoach.ca. Jonathan can be contacted via LinkedIn, at jonathan@4dcoach.ca, or at 416-726-4872. Resources: Charles Pellerin’s book How NASA builds Teams. Learn more about Amy Cuddy and her book, Presence at https://www.amycuddy.com.  For more information about Deborah Bakti and Seniors' Care, please visit deborahbakti.com.  Transcription: Intro (00:00): Welcome to Seniors’ Care Matters, part of the Qod Pod network. Each week, Seniors' Care Matters provides inspiring interviews and insights to help you lead, connect and engage with your teams and your residents' families. We focus on ways to enhance your leadership approach and presence with practical tips to build a relational culture and create breakthrough results. And now here's your host for Seniors’ Care Matters - Deborah Bakti Deb (00:29): Welcome to episode two, where we're going to be talking about trust, why it's important and how to be intentional with establishing and re-establishing trust, even in high stakes environments like healthcare, and in particular seniors' care. I was having a conversation with a friend this morning, and we were talking about commitment to our goals, and I loved this distinction that she provided. And that distinction is whether we are committed or we're just interested in achieving our goals. You see, when we're committed, we're willing to invest our attention and our energy and do whatever it takes to make it happen. When we're interested, we'll put the effort in when it's convenient or when we feel like it. And it got me to thinking about this and how it relates to trust. Trust is a necessary ingredient for a successful relationship and working in seniors care and providing the care and support to your residents and their families is all about relationships. Deb (01:38): And with the last few months with this COVID crisis and negative media about how this crisis has been "handled" and experienced in seniors' care homes,

Understand different types of grief and how they can be leveraged to break through emotional barriers. In this episode: We are experiencing a global level of uncertainty and grief during this pandemic with COVID-19. In Seniors’ Care, whether as a staff member, leader or family member, grief exists and can impact our ability to stay focused and functioning. Edy Nathan, a licensed therapist and author of “It’s Grief: The Dance of Self Discovery through Trauma and Loss” joins me in this first episode where we unpack some elements and impacts of grief * The aspects of complex and complicated grief * Why rituals and routines are important * How to identify grief responses * Ways to work with grief and break through emotional barriers, with strategies such as: * Label to enable * Affirm and confirm * Blinders and Bubbles * The 3R’s to move with grief * How mundane moments can provide meaning Grief is part of our human condition, and there are ways to work with it and move through this tough emotion. Guest bio: Edy Nathan MA, LCSWR is an author, public speaker and licensed therapist. She brings a personal conversation to the non-linear aspects within grief, loss and trauma as a survivor of abuse and the loss of her partner when she was in her 20’s. Edy’s expertise as a grief therapist is informed by her formal training as a psychotherapist as she interweaves this training with breathwork, guided imagery, ritual and storytelling. She sees grief as an Unexpected Ally, causing people to grow and learn from their losses. Edy earned degrees from New York University and Fordham University, with post-graduate training at the Ackerman Institute for Family Therapy. Her book, “It’s Grief: The Dance of Self-Discovery through Trauma and Loss” is used by many to help them navigate through the many phases of grief. Grief is a hero’s journey. You move from who you were into a new ordinary. She practices in New York City. Resources: “It’s Grief: The Dance of Self-Discovery through Trauma and Loss” by Edy Nathan (Amazon Canada) “It’s Grief: The Dance of Self-Discovery through Trauma and Loss” by Edy Nathan (Amazon US) www.EdyNathan.com