ServiceNow TechBytes show

ServiceNow TechBytes

Summary: ServiceNow TechBytes is a Podcast Program hosted …

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  • Artist: ServiceNow Community
  • Copyright: 2019 ServiceNow Community

Podcasts:

 Episode 51: Change Management | File Type: audio/mpeg | Duration: 1685

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about: The value of change management to an organization Change types: standard, emergency and normal Managing the risks of changes The Change Advisory Board For more information, see: Product Documentation: Change Management Product Documentation: Change Management release notes for Madrid Videos: Change Management Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 50: Walk-Up in Madrid | File Type: audio/mpeg | Duration: 1683

In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers: New features for requestors Agent Workspace for walk-up technicians Advanced Work Assignment for routing work Tips for smooth migration to Madrid For more information, see: Product Documentation: Walk-Up Experience Product Documentation: Walk-Up Experience release notes Video: ITSM Walk-Up Experience Podcast: Episode 45: The Walk-Up Experience (London) Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 49: Coaching application | File Type: audio/mpeg | Duration: 1571

In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers: Roles: coach and trainee The coaching process Virtual coaching Building coaching into a workflow Integrating other ServiceNow capabilities For more information, see: Product Documentation: Coaching Product Documentation: Coaching release notes Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 48: Mobile Platform and Mobile Studio | File Type: audio/mpeg | Duration: 1282

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Mobile capabilities and features Using native phone functionality Using Mobile Studio to create mobile apps Using Virtual Agent on the mobile platform Roadmap for the future For more information, see: Product Documentation: Mobile navigation and configuration Product Documentation: ServiceNow mobile release notes - Madrid Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 47: Flow Designer | File Type: audio/mpeg | Duration: 1436

In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Flow Designer vs Workflow IntegrationHub for integrating third-party APIs Evolution – past, present, and future New features for the Madrid release For more information, see: Product Documentation: Flow Designer Product Documentation: Flow Designer release notes – Madrid Community blog post: Best Practices for Flow Designer Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 46: IBM Watson on the Now Platform | File Type: audio/mpeg | Duration: 1273

In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers: What can Watson do for you? How is Watson integrated into the Now Platform? How to start using Watson Watson use cases For more information, see: Community blog post: Easily Connect ServiceNow to IBM Watson Services Community white paper: ServiceNow Integration with IBM Watson Conversation Service Download at ServiceNow Developers > Share: IBM Watson Services Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 45: The Walk-Up experience | File Type: audio/mpeg | Duration: 1752

In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: What is a “walk-up”? What is a walk-up like for users and technicians? How does the Walk-Up application support a walk-up operation? How do you set up a walk-up operation with the Walk-Up app? For more information, see: Product documentation: Walk-Up Experience Blog post: Utilizing a walk-up contact channel Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 44: New content for Discovery | File Type: audio/mpeg | Duration: 890

In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: Using patterns for codeless discovery Delivering new discovery patterns faster through stores Near-real-time discovery for Kubernetes containers New Discovery content for S3 storage, cloud resources, and more Use case: Discovery and Software Asset Management (SAM) deep dive Event-driven discovery for Kubernetes containers For more information, see: Product documentation: Discovery Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 43: ITSM Virtual Agent | File Type: audio/mpeg | Duration: 1113

In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers: What does VA do? What does VA look like to users? How do developers build VA into their systems? How about natural language capabilities? How do customers get started with VA? For more information, see: Product documentation: Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 42: Continual Improvement Management | File Type: audio/mpeg | Duration: 1458

In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: Challenges of managing continual improvement Spotting opportunities for continual improvement Differences from change management and demand/project Integration with other applications For more information, see: Product documentation: Continual Improvement Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 41: Embedded Help and Guided Tours | File Type: audio/mpeg | Duration: 1482

In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: What is embedded help? Context sensitivity: domain, product screen, and user role Supported media types What is a guided tour? Guided Tour Designer For more information, see: Product documentation: Embedded help and guided tours Blog post: Embedded Help and Guided Tours in Jakarta Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

 Episode 40: Upgrades | File Type: audio/mpeg | Duration: 2047

In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: The benefits of upgrading Using project management practices Following the documented process Reviewing skipped changes Creating a thorough test plan Considering customizations For more information on upgrades, see: Product documentation: Upgrade your instance Blog post: Tips for streamlining ServiceNow upgrades Videos:  Upgrading an Instance  End of Life Upgrades Quarterly Patching Program Overview Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.  

 Episode 39: Activating Plugins | File Type: audio/mpeg | Duration: 1038

Tips and tricks for activating plugins

 ITSM Cast: Service Catalog on the Kingston Service Portal | File Type: audio/mpeg | Duration: 724

ServiceNow Service Catalog in Service Portal

 Episode 38: ServiceNow's New Information Experience | File Type: audio/mpeg | Duration: 975

Learn about ServiceNow's new information experience!

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