The Online Fraudcast with Brett Johnson & Karisse Hendrick
Summary: Brett Johnson and Karisse Hendrick are both anti-cybercrime experts. But, with very different experiences. Karisse has worked with hundreds of the World's largest e-commerce and mobile companies to help them prevent payment fraud and other threats to their bottom line and customers. Brett, started his journey as an online fraudster, creating the first darknet forum for buying & selling credit cards and was responsible for creating the criminal enterprise that commits identity theft, credit card fraud and many other online scams. But, after landing on the Secret Service's Most Wanted List and serving his time, he's been reformed and now dedicated his career to helping consumers and online companies prevent fraud from people he used to be.
According to a recent study, experts are estimating that fraud targeting call centers and customer service departments of online companies will increase 250% by the end of 2018 (compared to 2017). And, based on the online companies Karisse and Brett have talked to, it's become a huge problem. Whether the fraudster is calling to re-route a package, place an expensive order or to pre-text, Karisse & Brett will discuss why these are becoming a bigger problem, examples of the tactics being used and ways to work with customer service to train them to identify fraud calls and prevent losses due to phone fraud. Especially with the holidays coming quickly, this is an important episode to listen to as this method will be used frequently by fraudsters for the Holidays 2018.To listen to the webinar the hosts mention they did with Sift Science and CardNotPresent.com, and hear more about this fraud trend and others impacting retailers this holiday season, go here:https://info.cardnotpresent.com/holiday-fraud-trends-targeting-retailers-webinar?utm_campaign=Webinar%20Rebroadcasts&utm_source=web&__hstc=244873690.753f11dbb2fd82bcb7ebeb3a7dfb2a58.1519760045432.1524771864226.1533093306402.8&__hssc=244873690.2.1542309146129&__hsfp=298233994Subscribe to Online FraudCast on your favorite podcast app to be alerted when new episodes are out. We love to hear from our listeners! Follow Online FraudCast on Facebook, follow the hosts individually on LinkedIn or e-mail us at firstname.lastname@example.org to stay connected, ask questions or provide feedback!
According to a recent AARP study, over 50% of all calls placed to cell phones will be spam/fraudulent by the end of 2018. They say that they'll continue to increase and comprise of 80% of all cell phone calls by 2020. Why are they growing so quickly, how can they be stopped and what do you to to prevent yourself form giving information away on those calls that could lead to financial losses and identity theft? These are just some of the topics discussed on this call; in addition to a thoughtful recollection by Brett of a "full circle moment" recently, speaking at Quantico.Follow Online FraudCast on Facebook; subscribe to be updated when new episodes are released; e-mail for additional information or questions: info@OnlineFraudCast.com
If you have an e-mail address or a cell phone, chances are you've received e-mails or phone calls attempting to gain your information or have you "fall" for a scam by sending money. This is called "Phishing". -Fraudsters are phishing for your information every day. So much so, it's the #1 method of obtaining consumer information to use that data fraudulently. Accoridng to a recent study by Intel, 97% of consumers and employees can't identify a phishing e-mail. In this episode, Brett and Karisse provide examples of phishing attempts, why they happen, why they work and what to look out for the next time you check your e-mail or your cell phone.Phishing has also become one of the biggest threats to companies of all sizes and verticals. -Not just online companies, though they're included in those that are targeted. Some companies have lost millions because their CEO responded to a phishing e-mail. Or someone within the company clicks on an attachment in an e-mail, and a hacker gains access to the company's network. Phishing to target companies is also discussed in depth in this episode. You can follow Online FraudCast on facebook or contact the hosts at Info@OnlineFraudCast.com with feedback or topic suggestions. Any advertising/sponsorship requests should be sent to Josh Cohen at Authentic Management: Josh@AuthenticM.com
Kids are the #1 victims of Identity Theft currently. Experts predict that 1 in 4 children will be a victim of identity theft before they turn 18. On this episode, Brett and Karisse discuss why this is, where the information comes from and what you can do to ensure your child doesn't become a victim. But, there are several other threats to kids online. From account takeover fraud to the theft of a parent's credit card to safety from child predators, Brett & Karisse talk about their own experiences raising teenagers in the age of the internet and how they keep their kids safe. And, they provide several tips to keep your own kids safe, especially in online games and social media. If you're a parent, this will probably the most important FraudCast Episode you listen to!Important links mentioned in this episode:Freezing credit with all 3 credit bureaus:Transunion:www.transunion.com/credit-freeze or free freeze mobile app called MyTransunionEquifax:www.equifax.com/personal/credit-report-services or call 800-685-1111Experian:www.experian.com/freeze or call 1-888-experianSubscribe to Online FraudCast to be notified when future episodes are released on preventing online fraud.Look for Online FraudCast on Facebook or e-mail us at email@example.com
Identity Theft has become a "buzz word" in the media to describe many types of online fraud. But the actual instances of identity theft have a bigger impact on its' victims than most other online fraud methods. Opening credit lines, bank accounts, driver's licenses and/or filing taxes in your name could be crippling to your credit and take hours and months to clean up. In this episode, Brett and Karisse discuss how it happens, why it's so prevalent for fraudsters, how to find out if you've been a victim, and most importantly, the best way to prevent becoming a victim of identity theft. One of those ways became free starting September 21 for US residents.Important links mentioned in this episode:Freezing credit with all 3 credit bureaus:Transunion:www.transunion.com/credit-freeze or free freeze mobile app called MyTransunionEquifax:www.equifax.com/personal/credit-report-services or call 800-685-1111Experian:www.experian.com/freeze or call 1-888-experianTo check your credit for free once a year:www.OnlineCreditReport.comSubscribe to Online FraudCast to be notified when future episodes are released on preventing online fraud.Look for Online FraudCast on Facebook or e-mail us at firstname.lastname@example.org
Once your credit card is stolen, what should you do? And how do you prevent your card numbers from being stolen in the future? These are just two of the topics discussed in this follow-up episode to "What happens when a credit card is stolen". Brett and Karisse also discuss other types of fraud that victims of credit card (or debit card) fraud are more susceptible to and how to protect yourself from those as well,It's estimated that over 14.2 million credit cards were exposed in 2017 in the U.S. As the hosts of Online FraudCast often say, it's "not if, but when", fraud will happen to you. After listening to this episode, you will be more prepared for when this happens to you.Subscribe to Online FraudCast to be alerted when new episodes are uploaded. Follow Online FraudCast on Facebook, or e-mail us at email@example.com
Have you had your credit card stolen? Or, has your business had stolen credit cards used on your website or in your physical location? In this episode, Brett & Karisse discuss various methods that are used to obtain credit card numbers, how they are sold & purchased, common ways that credit cards are monetized (used fraudulently) and some of the most common methods being used now to commit credit card fraud that victimize both consumers and online companies. Subscribe to Online Fraudcast to be alerted to the release of future episodes! If you enjoyed this epiosde, please rate and review this episode on your favorite podcast app to help others find this podcast!
Have you heard mention of the "dark web", but have no idea what that is, where it is or how it's used to purchase your personal information or to defraud your business? In this episode, co-host Brett Johnson provides a comprehensive overview of the dark web; how it's accessed, what it's comprised of and how it's used to defraud consumers and online businesses. He also talks about the most vulnerable victims to identity theft right now: children. Both hosts discuss how it's changed over the years, what types of fraud are being discussed right now and how the dark web has led to the creation of an entire economy based on monetizing stolen consumer data.Subscribe to this podcast to be alerted to future episodes and you can follow Online FraudCast on Facebook and Twitter or e-mail us at firstname.lastname@example.org for comments, questions or feedback.
The main topic of this episode is mobile fraud; fraud that occurs on mobile devices, both in-app and mobile web, as well as mobile emulators and a newer method, phone porting. In the "What The Fraud" segment, Brett discusses a new method fraudsters are discussing on private dark web forums using the cardholders e-mail address to bypass some e-mail verification services. Both Brett & Karisse discuss ways to circumvent this fraud tactic.Diving in to mobile fraud, Brett talks about phone porting, how fraudsters are now taking over the phone number of cardholders to place an order. They both discuss the use of mobile emulators, in-app and mobile web fraud and various methods of prevention. Studies mentioned on the episode:Lexis Nexis True Cost of Fraud Study:https://risk.lexisnexis.com/insights-resources/research/2018-true-cost-of-fraud-study-for-the-retail-sector2018 Mobile Fraud Survey:https://cardnotpresent.com/2018-mobile-survey-shows-complacency-still-looms-as-mobile-commerce-fraud-continues-to-grow/2018 Fraud Operations Survey Results Webinar:http://info.cardnotpresent.com/2018-cnp-fraud-operations-study-webinar?utm_campaign=Risk%20Ident%20Webinar%200531%202018%20CNP%20Fraud%20Operations%20Study&utm_source=webLet us know what you think and what you hope to hear on a future episode! Info@OnlineFraudcast.com
On this episode, Brett & Karisse discuss triangulation. A type of fraud that especially impacts event or attraction ticketing companies, online travel agencies, retailers and anyone with giftcards. First, in the What The Fraud segment, Karisse shares a topic a few retailers have shared with her recently: a steep increase in "lost package" claims. Brett discusses what is most likely the root cause of these claims and Karisse follows up with actions merchants can take to reduce the impact of this to your company.Triangulation occurs when fraudsters purchase items or services from your company (on a stolen payment method) to resell to a consumer for less than retail. The impact to merchants can result in customer service issues when the customer is impacted negatively (the tickets or giftcards are canceled or the customer can't return the item because there is no purchase history between the consumer and the company). Brett shares why this type of fraud is attractive to fraudsters and several examples of their methods depending on the products that are purchased (and an example of how he unknowingly fell for a triangulation scheme as a consumer). Karisse follows up with the impact to CNP companies and various strategies and process changes merchants experiencing this type of fraud can deploy to reduce the impact to their bottom line and to create policies when consumers contact customer service regarding the purchase of stolen products.Let us know what you love about this episode by rating & reviewing this podcast on your podcast app and contact us at email@example.com with questions, suggestions or feedback.
On this episode, Brett & Karisse talk about a topic that impacts almost every CNP merchant: "friendly" fraud. But first, Brett discusses a common fraud tactic shared widely on the dark web. Then, they both describe their own definitions of what friendly fraud is and it's impact on CNP businesses. They also discuss why it's such a problem, the challenges in preventing it and strategies to reduce the impact of friendly fraud in your business, whether it manifests in chargebacks or excessive refunds. Let us know what you love about this episode by rating & reviewing this podcast and contact us at firstname.lastname@example.org with questions, suggestions or feedback.
On this episode, Brett & Karisse dive in to a topic they get asked about a lot from CNP merchants: Account Takeovers. They start out by defining account takeovers, explaining why it's growing, the evolution of account takeover from both the fraudster and merchant perspective. Brett also shares characteristics of victims that are most attractive to fraudsters like gender, BIN, location, etc. Karisse then talks about how the information targeted for data breaches impacts ATO tactics and targets and both discuss why it's so important (but difficult) for merchants to work together to fight newer fraud tactics, and provide a few examples of how that can be done. They also share:-How fraudsters use proxy servers to commit ATO-The impact of ATOs on merchants and legitimate consumers-Different types of ATOs impacting CNP merchants such as brute force attacks, credential stuffing, using card on file, utilizing account purely for legacy of account & how they impact different types of merchants-Strategies, tools & processes that have been helpful to CNP merchants to reduce & prevent ATOs-Best practices for continually evaluating fraud service providers and ensuring they're helping you fight the current fraud tactics your company is experiencingFollow Online Fraudcast on Twitter, Instagram or Facebook; Follow Brett and Karisse individually on LinkedIn and contact us at Info@onlinefraudcast.com
In this episode, Brett & Karisse take on the topic of "carding", which is the fraudster term for "clean fraud" or standard credit card fraud, to merchants. They start by talking about how each side, fraudster & merchants view this differently and it's impact to merchants. They discuss in-store carding vs. CNP carding and why CNP carding has increased in the US dramatically over the last 3 years. Brett also shares the 9 different tactics he sees carders employ against online merchants including utilizing a drop ship address, re-shipping, triangulation, in-store pick-up, etc. They both discuss various prevention strategies against CNP carding and why it's so important to continually assess your fraud prevention tools and processes. Karisse ends with providing a high level overview of the various different types of fraud prevention tools & how they're best utilized.
In the first official episode dedicated to online and mobile merchants on fraud prevention, Brett & Karisse start off with a segment called "What The Fraud". Brett talks about a current trend he is seeing discussed on dark web forums and Karisse shares a recent trend that's been reported by several merchants. Brett then goes in to the progression of the career of an online fraudster. Knowing what they start doing and the types of fraud they commit at the beginning, their next steps and where different company types fall within that trajectory. Karisse follows up with the "5 stages of fraud", as she has previously highlighted in an article on cardnotpresent.com, sharing observations she's made when merchants first encounter fraud online.
Hosts Brett Johnson and Karisse Hendrick share their very different journeys to lead them both to where they are today, as two of the leading experts in online payment fraud and cybercrime. Brett shares the circumstances and choices that led to becoming a founder of the first darkweb forum to aid criminals in buying and selling credit cards (several years ago) and to eventually end up on the Secret Service's Most Wanted List. And Karisse shares some of the experiences in her career that led to working with hundreds of the largest online merchants in the world, to help them create strategies to reduce online payment fraud. Together, they talk about how they met and formed an unlikely friendship.