The Online Fraudcast with Brett Johnson & Karisse Hendrick show

The Online Fraudcast with Brett Johnson & Karisse Hendrick

Summary: Brett Johnson and Karisse Hendrick are both anti-cybercrime experts. But, with very different experiences. Karisse has worked with hundreds of the World's largest e-commerce and mobile companies to help them prevent payment fraud and other threats to their bottom line and customers. Brett, started his journey as an online fraudster, creating the first darknet forum for buying & selling credit cards and was responsible for creating the criminal enterprise that commits identity theft, credit card fraud and many other online scams. But, after landing on the Secret Service's Most Wanted List and serving his time, he's been reformed and now dedicated his career to helping consumers and online companies prevent fraud from people he used to be.

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  • Artist: Brett Johnson and Karisse Hendrick
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 LIVE from CNP Expo 2019! -Social Engineering Calls | File Type: audio/mpeg | Duration: 3124

There is no better way to end the first season of Online FraudCast than with a live recording in front of hundreds of online fraud professionals! Starting off with "What The Fraud", we hear from two unassuming audience members, some of their favorite "fraud stories". Then, diving right into the topic of the episode, social engineering. Brett brought "show & tell" to the audience...the result of him testing his skills in social engineering prior to the conference. He shares the goals of a social engineer, some of their tactics, and the first thing an experienced criminal will do before placing orders with fraudulent credit cards.  Then, Karisse shares some of the "academics" of preventing social engineering, along with some best practices. All of this information culminates into a demonstration of a call between a fraudster attempting social engineering & a customer service representative. One of the biggest takeaways: Social engineering is not as obvious as we often think it will be!  Online FraudCast will be back with Season 2 in July! Stay subscribed to be alerted when new episodes are out. Follow us on Facebook, or individually on LinkedIn for your "fraud fix" until then!  Learn more about your ad choices. Visit

 Bonus episode: Merchants Are From Mars; Vendors are from Venus | File Type: audio/mpeg | Duration: 4696

Over the last year or so, Karisse has noticed a large divide between two groups that *should* be unified in their fight against online fraud and abuse: merchants and solution providers. This divide has led to frustrations, assumptions and burned bridges. Because Karisse has a 10,000 foot view of the industry and works with both merchants and solution providers in her consultancy, she's in a unique position to share the perspective of each side to one another. She also posted a survey on LinkedIn asking merchants & vendors to share their perspectives, stories, and advice to the other side, and received way more responses than she was expecting! She'll share some of the best responses to those questions, in addition to her own observations and insights.  Solution providers will learn more about merchants: how they think, what they care about and how they want to be sold to. And Merchants will learn how to better communicate with vendors and to get the most out of vendor interactions, and learning more about the various solutions in the space. -And both will learn more from each side's perspectives.  This episode is being released prior to one of the main industry events in online fraud and payments: CNP Expo, but the advice and insight that is packed into this hour will help year round.  Subscribe to Online FraudCast to be alerted when the next episode is out! And, if you found the information in this episode helpful, rate & review this podcast wherever you can, and please share it with your friends and on social media!  Learn more about your ad choices. Visit

 Gift Card Phone Scammers Impacting Popular Merchants + Other Current Topics | File Type: audio/mpeg | Duration: 3320

Season 1 of the Online FraudCast is nearing an end, and Brett & Karisse talk about changes to the podcast for the upcoming Season 2 (by late June). Brett also shares some of his experience speaking at the CISO academy at Quantico last week, and they both talk about the importance of strategies to prosecute cybercriminals in order to start holding them accountable, something Brett feels passionate about, as going to prison was the catalyst for him changing his ways. Karisse talks about a gift card scam hitting a lot of multi-channel retailers with private label gift cards. While it's a scam impacting consumers, many merchants are footing the bill for these scams. They also talk about why PR and communications providing education for consumers on protecting themselves against popular fraud tactics on your website or in your stores could not only save your company a lot of money but also create more customer satisfaction.  Don't forget to order your Online FraudCast Merch! Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episodes are available.  Learn more about your ad choices. Visit

 The Demise of Dark Web Markets + Triangulation Websites Making a Come Back | File Type: audio/mpeg | Duration: 3647

Recently, two of the most well known dark web markets have been taken down by law enforcement. What does this mean for the eco-system of cybercrime and the current landscape of fraud prevention if it's gotten harder to go about business as usual for these fraudsters? Or, does it mean they will work around it & come back stronger than ever?  Additionally, a large online retailer recently alerted Karisse to new websites popping up selling products from the legitimate retailer's company at unrealistic prices, hosted by legitimate hosting companies. While triangulation is not new, the approach and sophistication of these new sites are. And in many cases, the legitimate merchant is shipping the stolen products directly to the unassuming consumer of the fraudulent website, and not even knowing it. How can companies know if their products are being bought with stolen cards & re-sold? What can they do to stop them? By using an example of one website that was recently identified as a triangulation website, Brett & Karisse walk you through what is being done, and what can be done about it. Online FraudCast now has merch!!!  Order a t-shirt, hoodie or die-cut sticker of your favorite fraud podcast hosts today! Learn more about your ad choices. Visit

 The World of Drop Addresses + The Fall of the WannaCry "Hero" | File Type: audio/mpeg | Duration: 4434

One of the most asked about topics by online retailers (with physical goods) are around drop addresses. Residential addresses that are used unknowingly by the owner to receive packages, re-shippers, mules, "legitimate" freight forwarders....and now virtual addresses. What are all of these and how do they work? Why do fraudsters choose one over the other and what are they looking for in a place to ship items to? And, with so many different locations for fraudsters to select to receive your company's products, how do you identify when a shipping address looks legitimate but isn't?  But first, Brett talks about the "twitter war" he got in to with the infamous hero of the "WannaCry" ransomware attack and his thoughts on if Marcus Hutchins has truly turned over a "new leaf". -Who better to critique him than a former fraudster, that knows all his tricks?  Online FraudCast will be recording a live episode May 22 in San Francisco at CNP Expo! Use promo code OF20 to receive 20% off an all-access pass! Learn more about your ad choices. Visit

 Current Events in Fraud: Fraud Issues for Consumers + Julian Assange | File Type: audio/mpeg | Duration: 3814

It seems like recently there have been more stories in the headlines about fraud and cybercrime. On top of that, Karisse is wondering if she's bad luck for her friends and family, who have become recent victims of fraud. She shares some of these situations to educate listeners on recent scams against consumers, and Brett gives exceptional advice on what should be done to protect yourself from further fraud, whether you have been the victim of fraud already or not. Then, Brett talks about Julian Assange. -How, when and why they met recently and provides a former cyber-criminal's perspective on Assange's actions and lack of remorse. The final recent headline discussed is the recent reports that Chipotle's mobile app has been hit with ATOs due to credential stuffing. Karisse gives her thoughts on how to prevent being in the headlines for this fraud tactic that is hitting almost every online & mobile company with virtual accounts, and how to score points with your customers by gaining their trust in the meantime.  One correction from the episode; The website Brett mentions to register online with the US Social Security Administration is actually: Online FraudCast will be live at CNP Expo 2019! Join us May 22 in San Francisco for CNP Expo and to see our first live recording! Use promo code OF20 to receive 20% off an all-access registration pass Learn more about your ad choices. Visit

 An Informative Conversation with a Fraud Fighting Veteran -Interview with Kevin Lee | File Type: audio/mpeg | Duration: 4616

This week's episode is a little different than most. This week, Brett & Karisse talk to Kevin Lee, fraud fighting veteran and former fraud leader at Google, Square and Facebook. -and current Trust and safety Architect at Sift Technologies. They discuss a lot of important topics such as: -The various threats and issues that Kevin faced in his career at 3 of the biggest companies in the world -The best career advice he has from his experience, and the best advice he's been given (from a pretty famous source) -Why fraud fighting is now evolving in to "Trust & Safety", and the mindset and advantages within your company that that transition provides -Advice on how to engage senior leadership, especially when they don't understand the importance of fraud prevention and Trust & Safety -The reasons he moved from a merchant role to a vendor role and some of the benefits and lessons he's learned from that transition It's a FULL episode with one of the smartest and well accomplished fraud fighters Karisse and Brett have had the pleasure of knowing, with so many "nuggets" of wisdom and information. Want to be connected with Kevin Lee on LinkedIn? **Subscribe to Online FraudCast to be alerted when a new episode is out! Don't forget to rate & review the podcast where you can, and to tell your fellow fraud-fighting friends.  **Brett & Karisse will be doing a live recording of "Online FraudCast May 22 in San Francisco at the 2019 CNP Expo at the Marriott Marquis. Come join them! You can purchase an all-access pass for 20% off at We hope to see you there! Learn more about your ad choices. Visit

 Calling fraudsters and Other Tips for Verifying Manual Review Orders | File Type: audio/mpeg | Duration: 4857

Brett & Karisse are back together on the podcast and this week they dive in to a great question from a listener: (when it comes to manual reviews) "When should we call the phone # on the order and what questions can we ask to verify if they're the cardholder or not?". Karisse shares tips from when she was a merchant, including one of her favorite "fraud stories". Brett also shares his unique perspective on this topic, especially since 10 years ago, it was possible he was on the other side of the phone call when merchants called to verify cardholder information. He provides a lot of valuable information on how companies can better improve this process. They also talk about the importance of working with law enforcement, the research a carder goes through before selecting a merchant to attack with fraudulent purchases and the current job market in fraud prevention.  Online FraudCast will be recording a podcast episode live at CNP Expo this year! May 21-23 in San Francisco. Come join us! Use NEW PROMO CODE "OF20" to receive 20% off an all-access registration pass. Early Bird registration price is $845 until April 10th! Learn more about your ad choices. Visit

 Fraud industry Observations - Karisse's Takeaways from MRC 2019 | File Type: audio/mpeg | Duration: 2843

The online fraud prevention industry has changed a lot. Even in the last decade, we have seen hundreds of 3rd party solutions enter the market, all promising to reduce chargebacks and false positives. We've also seen venture capital firms invest Billions of dollars in fraud prevention technology companies. And we've seen thousands more professionals join the industry as merchants, vendors and everything in between. What do these things mean for the current "state of the industry" and what can we learn for the next 10 years? In this episode, Karisse shares some of her thoughts on these topics after returning from one of the largest online fraud prevention conferences in the US, the Merchant Risk Council's spring conference in Las Vegas, Nevada. After having 100s of conversations with leading online merchants, talking to several 3rd party providers and walking through the exhibition hall, she'll re-cap her observations, learning opportunities and suggestions for how we can all move forward in the next decade, and beyond.  Learn more about your ad choices. Visit

 On Today's Internet: Perception = Reality and Trust = Currency | File Type: audio/mpeg | Duration: 4231

Beyond fraud prevention, what is a company's corporate and moral responsibility when it comes to content moderation and keeping their users safe? That is the question Brett & Karisse explore after another tragedy (Christchurch, NZ) was live-streamed on a social media platform. As commerce continues to connect strangers, allows people upload content without anyone reviewing it first, As commerce continues to connect strangers, allows people to upload content without being reviewed or approved first, and strangers get in each other's cars, houses, etc....the need to pivot from "just" preventing payment fraud to gaining consumer's trust and keeping them safe is apparent. But, what do you do when the company strategy conflicts with the strategy of a Trust & Safety team? Learn more about your ad choices. Visit

 Stop. Collaborate & Listen..."Bad guys" work together; "Good guys" should too | File Type: audio/mpeg | Duration: 3669

Collaboration in fraud fighting is essential, and on this episode, Brett & Karisse explain why it's important and various ways to collaborate within the industry. But first, they start off with a "What The Fraud" segment that involves El Chapo, Pre-paid debit cards and Brett being offered a job by the Sinaloa Drug Cartel!  One of the main factors that contributed to Brett's success as a fraudster, was collaboration with his peers. Mostly on online forums, but also in person, online fraudsters share everything with each other. From which companies are the easiest to target, to the specific methods of various fraud strategies to online tutorials that include a glossary and tests. But, for the "good guys", it's much harder to collaborate with each other. It's equally just as important to share best practices, new fraud tactics that you're experiencing and which tools work best for which issues as it is for the "bad guys" to share with each other. But, privacy policies, competitive advantages and PR restrictions, it can be a challenge. Though difficult, it's not impossible and creating opportunities for merchant collaboration has been a passion project in Karisse's career, and it's become a topic important to Brett as well, and they share some of the ways they suggest to learn from others in the industry. Brett & Karisse will be recording an episode of Online FraudCast live at CNP Expo 2019, May 22-23 in San Francisco. Join them! Use promo code " FCast "to save 10% off Early Bird registration until April 5. Subscribe to Online FraudCast on your favorite podcast platform to be alerted to new episodes. Learn more about your ad choices. Visit

 The "C" Word for Online Merchants: Chargebacks (They aren't as overwhelming as you might think!) | File Type: audio/mpeg | Duration: 3816

One of the most requested topics for this podcast has been around chargebacks. Listeners have even started referring to this as Karisse's "favorite subject" (it's definitely high on the list!). While an hour is a short amount of time to try to explain everything about chargebacks, this should be a good primer to get you thinking about your company's chargeback strategy. As much of a pain as they are, they can also have value in providing business intelligence to your company and internal processes, as well as a way to track your team's progress and efforts, as you see incoming chargeback volume reduced and recovered chargeback revenue increased.  In this solo episode, Karisse discusses the overall chargeback process, as well as her own philosophy on chargeback management, which has been validated over 14 years of experience in chargeback reduction and recovery.  Subscribe to Online FraudCast on your favorite podcast platform to be alerted when a new episode has been released.  As mentioned at the beginning of the episode, Online FraudCast will be recording an episode live on stage at CNP Expo (San Francisco, May 21-23)! Use promo code "Fcast" to save 10% on registration as well as to be eligible for two "perks", to be announced soon.  Learn more about your ad choices. Visit

 Fake IDs & Fraud - How Fraudsters are spoofing online ID verification | File Type: audio/mpeg | Duration: 4443

Fake IDs are used for much more than minors trying to sneak in to bars. -And it's a subject Brett has been dying to talk about on the podcast for the last few weeks! But first, Brett & Karisse discuss last week's emotional episode and some of the responses of listeners. Then, they have two exciting announcements! The main topic of this week's episode is how fake identity documentation is being used to commit fraud online. As more companies are turning to identity documentation verification services for fraud/Trust & Safety efforts, fraudsters have found ways to get around this. -And it might surprise you to learn what they're doing! Brett believes this is going to become a much bigger issue as 2019 continues and he explains what he's doing to further educate online fraud fighters on this topic, outside of the podcast. Follow Online FraudCast on Facebook, or follow Brett Johnson and/or Karisse Hendrick individually on LinkedIn. To attend the first LIVE recording of Online FraudCast at CNP Expo 2019 (May 21-23 in San Francisco), register to attend CNP Expo! Use promo code FCast to receive 10% off early bird prices (while Early Bird prices remains). We're looking forward to seeing you there! Learn more about your ad choices. Visit

 A "Grifter's" Redemption | File Type: audio/mpeg | Duration: 2766

Brett & Karisse are both back and ready to catch everyone up on their lives from the last 2 weeks. Also, both hosts were recently interviewed for a large podcast (link below) and wanted to "clear the air" about a few things that were said on that show. Then, the episode takes a sharp left turn, with Brett opening up more than he ever has on this podcast about his past. This episode is emotional, honest and real.   **Child abuse is discussed in this episode; if this is something triggering or difficult for you to hear, please catch up on past episodes or catch next week's episode when we'll return to the subject of fraud Slate Magazine's Decoder Ring episode about Brett: Titled: The Grifter Learn more about your ad choices. Visit

 Brett Discusses Online Safety Tips and NEW Synthetic ID Tactics | File Type: audio/mpeg | Duration: 4246

This week, Brett took one for the team, recording by himself, while Karisse recovers from losing her voice. In this episode, Brett touches on several topics such as sophisticated vs. unsophisticated fraud, preparing your employees to protect your company against the most vulnerable attack methods and a deep dive in to NEW techniques being used to commit synthetic identity theft. -This is especially important for financial institutions, companies with lines of credit and merchants with private label cards.  Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episodes are out! To contact the hosts, go to www. OnlineFraudCast .com or connect with each host individually on LinkedIn.  Learn more about your ad choices. Visit


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