Veterinary Viewfinder Podcast

It’s Veterinary Receptionist Appreciation Week, and we’ve got the person who started it all, Ethel Pawlak! Joins us to celebrate our amazing veterinary receptionists April 23-29 as Veterinary Receptionist Week! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, are joined by the person who started Veterinary Receptionist Week some nineteen years ago, Ethel Pawlak. We share her story of decades in veterinary practice and why she believes veterinary receptionists deserve their own special week of recognition. We agree! We discuss why veterinary receptionists (CSRs, etc.) are often unsung heroes in the veterinary profession and how they can make - or break - a veterinary experience. Dr. Ward advocates for better pay, benefits, training, and support and expresses how a stable veterinary receptionist team can grow your business. Beckie praises veterinary receptionists' unique skillset and why she believes they are essential for successful patient care and client service. Viewfinders, how are you celebrating Veterinary Receptionist Week? Share your thoughts, experiences, and ideas! Thank you, Ethel Pawlak, for advocating for veterinary receptionists! To learn more: https://www.veterinaryreceptionistweek.com/ http://instagram.com/vetreceptionzest

This week, we’re delighted to bring you a special episode on large animal and livestock veterinary technicians featuring The Cattle Vet Tech, Meg Harrington, BS, CVT. Meg shares the latest update (and back story) on the recent changes to expand the scope of work veterinary technicians in her home state of Arkansas can perform and why she’s so passionate about large animal medicine! We don’t talk nearly enough about our large animal colleagues nearly enough on the Veterinary Viewfinder. This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT, are joined by Meg Harrington, BS, CVT, the “Cattle Vet Tech,” to talk about her life, career, and why she’s fighting to expand the roles of veterinary technicians in Arkansas and around the country. Viewfinders, we hope you find this conversation as inspiring as we did. Thanks again to Meg for her persistent advocacy of the veterinary profession! Learn more about Meg here: https://www.facebook.com/cattlevettech/

There have been a lot of legal moves lately regarding the roles, regulations, and titles of U.S. veterinary technicians. This week we look closer at what’s happening in several states and why all veterinary professionals must stay informed. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review the recent legal maneuvers in Arkansas and what impact these changes may have around the country. This week's episode also discusses new rules proposed in California, Colorado, and elsewhere. Viewfinders, in addition to staying up-to-date on legal changes affecting the veterinary profession, what issues are you seeing in your state? Let us know so we can share them with our colleagues! As always, Viewfinders, we can’t thank you enough for your loyal listening over the past 6.5 years! Have a great week! To learn more about the Arkansas legislation and the incomparable veterinary technician specialist Stephen Cital’s take on its opposition, read his article here: https://medium.com/@NinoCital/avmas-two-faces-adf4c7e53364

This week we’re delighted to have one of the founders of The Bridge Club join us. Catherine Haskins has spent much of her career behind the scenes in veterinary medicine, and now that she’s stepping out front, she’s got a lot to say! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, share the mic with Catherine Haskins of The Bridge Club. In her words, The Bridge Club “is a critical conversation company initiating meaningful conversations to elevate veterinary medicine. We strongly believe thoughtful discussions lead to realistic outcomes of the issues and topics affecting the veterinary profession. Our mission is to connect, engage and grow veterinary medicine and the services provided.” In addition to sharing Catherine’s story, we revisit the relationship between veterinary professionals such as groomers, trainers, dog walkers, etc. We first covered this way back in August 2017. You may want to check out that episode (and a couple of others) for our advice on building relationships with pet paraprofessionals in your community - and why it’s essential! Catherine and The Bridge Club will address that topic on April 19, 2023, and we recommend that you tune in. As always, those broadcasts are FREE (just like this podcast!). Thanks, Catherine, for sharing your story with the Viewfinders!

Chances are, if you’re a veterinary technician, you were asked for a “working interview” during the hiring process. This week, we’ve got a veterinary technician who cautions that not only may working interviews be illegal, but that may put interviewees at considerable risk. Viewfinders, you don’t want to miss this one! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, are joined by Amy Newfield, MS, CVT, VTS (ECC), owner of Veterinary Team Training. The trio talks about all things “working interview,” including what Amy considers a “working interview, how Dr. Ward’s “working interviews differ from most, and Beckie’s firsthand experience being asking “to prove her skills.” Viewfinders, there’s a lot to process in this week’s episode. We want to thank Amy for sharing her perspectives, experiences, and advocacy for veterinary technicians. If you’d like to learn more about Amy, visit her website at https://www.vetteamtraining.com/ #veterinary #veterinary #vettech #veterinarytechnician#veterinary #podcast

Working in a veterinary clinic can be stressful and downright depressing at times. A positive leadership team and support structure can make your job more enjoyable and meaningful. This week we’ve got Josh Vaisman to discuss his survey called “Leadership & Workplace Experience Study: The Impact of Positive Leadership on Veterinary Teams.” Viewfinders, this is a conversation we think you’ll find helpful for your team! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, are joined by Josh Vaisman, MAPPCP, CCFP, founder of Flourish Veterinary Consulting. We take a deep dive into his survey on what factors make a great veterinary workplace and how you can make yours better! This conversation is full of advice and experiences that will benefit any team member. If you’re struggling with your leadership, we suggest sending them a link or playing this episode out loud so they can hear! Subtle, we know. Thank you, Josh, for sharing your positive vibes with the Viewfinders! If you’d like to learn more about Josh, check out these links: * Flourish Veterinary Consulting website: www.flourish.vet * Study report: https://www.flourish.vet/positive-workplace-study-results * Josh’s LinkedIn: https://www.linkedin.com/in/josh-vaisman-mappcp-pgd-8371877/ #veterinary #veterinary #vettech #veterinarytechnician#veterinary #podcast

Many veterinary professionals are familiar with Class IV or “cold” laser therapy for pet patients suffering from arthritis and other inflammatory conditions. The challenge many pet parent face is bringing their dog or cat to the vet clinic for regular treatments. This week, MedcoVet’s CEO, Alon Landa, joins us to discuss how veterinary professionals can prescribe in-home laser therapy for their patients. Hosts Dr. Ernie Ward and Beckie Mosser, RVT, are joined by Alon Landa to discuss how vets can increase compliance and adherence to laser therapy regimens. Alon shares his unique (and out of this world - literally!) story of how he “landed” in veterinary therapeutics and the science behind photobiomodulation in pets. Viewfinders, we’re excited to bring you this innovative approach to helping your clients provide the best care for their pets using cutting-edge medical techniques. To learn more: MedcoVet Website: https://link.medcovet.com/vvp_website To try a demo unit: https://link.medcovet.com/vvp_demo_unit For pet owners to get a consult: https://link.medcovet.com/vvp_for_pet_owners #veterinary #veterinary #vettech #veterinarytechnician#veterinary #podcast

Title protection for medical professionals, particularly veterinary technicians, continues to be an issue in the US. This week we’re joined by two of our favorite - and outspoken - vet tech friends, Stephen Cital and Liz Hughston. They review a recent article they co-authored titled “Why title protection matters: A look at where we’ve been, where we’re going, and why it is still an issue.” Viewfinders, this is a good one! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review the current state of medical professional title protection within the US. Stephen shares that human medical professionals are facing similar issues. At the same time, Liz reviews the history behind the Veterinary Nurse Initiative (VNI) and how the title “veterinary nurse” is being misused. Viewfinders, this a hot topic that you need to understand fully. Hopefully, you’ll be inspired to get involved after listening to this podcast! We want to thank Liz and Stephen for their efforts and for taking the time to review this issue in detail and with tremendous consideration. To learn more about our guests: Liz Hughston MEd., RVT, CVT, LVT, LVMT, VTS (SAIM)(ECC) https://www.linkedin.com/in/liz-hughston-6811981a5/ Stephen Niño Cital RVT, RLAT, SRA, CVPP, VTS- LAM (Res. Anesthesia) www.stephencital.com #veterinary #veterinary #vettech #veterinarytechnician#veterinary #podcast

This week we’re proud to bring you a conversation with a fundamental change agent within the veterinary profession, Paige A. Allen, MS, RVT. Paige has guided both veterinary technician organizations and held the highest office in the North American Veterinary Community (NAVC) - FOR TWO TERMS! This week she shares her story and vision for the future of veterinary medicine. Prepare to be inspired! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, discuss how Paige became interested in the veterinary technician profession, her progression as a leader, and what changes she thinks the next generation of veterinary technicians (and veterinarians) needs to make to improve veterinary practice. From title protection to the term “veterinary nurse” to her experiences of being told she couldn’t become a veterinarian “because she was a woman,” this conversation will brighten your day! Viewfinders, share this podcast with someone who needs a lift or is facing a challenge. Hopefully, you’ll find the nudge you need to make positive changes in your world after listening! About Paige Allen, MS, RVT Paige started her career in 1984 in a mixed animal practice in Nebraska. In 1986, she came to Purdue University, where she held several positions in Purdue’s Veterinary Hospital, including Food Animal Technician, Large Animal Anesthesia/Surgery Technician, and Director of Central Supply. She helped to start Purdue’s Veterinary Technology Distance Learning Program and is now the Assistant Director for Academic Advising for Purdue’s Veterinary Nursing Program. She has a fantastic husband, three outstanding children, and five terrific grandchildren! Darrell and Paige live in the country and have two cats, Mac & Cheese. She is always looking for new adventures and challenges, personally and professionally.   LinkedIn:  www.linkedin.com/in/paige-allen-ms-rvt-5971842b

What happens when a team member needs to bring their pet in during recovery or to avoid a behavioral problem at home? Where do you keep it? Who cares for it? Is the employee charged? How long can they bring their pet? What happens if you run out of space? If they’re sick, when are they examined? These are but a few of the potential problems that arise when bringing personal pets into your practice. This week we look closely at how you can create solutions to avoid these common personal pet pitfalls. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review their experiences and observations with team members’ pets in the practice. Viewfinders, this is another wide-ranging conversation designed to help you develop protocols and policies to avoid problems. Please share your thoughts on our social media or email us!

Chances are you’ve received at least one unsolicited plea for veterinary medical advice from a friend, family member, or some random person on social media. How do you respond politely and professionally? How do you set boundaries with folks in the “real world?” This week we look deeper into one of the more frustrating - and stressful - aspects of being a veterinary professional. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, examine all sides of the professional and personal boundaries we establish and (try to) maintain. Drawing on real-world examples and experiences, this conversation will surely spark debate and discussions within your clinic.

Applying for a Veterinary Technician Specialty (VTS), work promotion, or a new job can be daunting. This week we talk to Heather Carter, MPS, LVT, VTS (Anesthesia & Analgesia), about the process to apply for a VTS and how to land that new job or new title! Host Dr. Ernie Ward is flying solo this week as Beckie Mossor, RVT, has an unexpected last-minute conflict. Luckily for the Viewfinders, we’re joined by the dynamic Heather Carter, MPS, LVT, VTS, to discover how a credentialed veterinary technician can succeed on the VTS journey. This wide-ranging conversation is full of tips and tricks to make any job application stand out from the crowd. If you’re curious about becoming a Veterinary Technician Specialist, this podcast is simply a must-listen-to episode. You can reach Heather at: HCarter@PartnerVESC.com LinkedIn Work website

It's not often you get to talk with a two-time Pulitzer Prize nominee, eleven-time New York Times Best-Selling author, human performance expert, and a dear friend. Viewfinders, we are thrilled and honored to bring you another exclusive interview with the extraordinary Steven Kotler to talk about his new book, "Gnar Country: Growing Old, Staying Rad," and how you can apply his research to reach your peak potential, no matter your age! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, welcome back the incomparable Steven Kotler. Viewfinders, this wide-ranging conversation covers everything from how you can achieve incredible things at any age to how Steven's rescue chihuahuas taught him about the flow state to peak performance insights for veterinary professionals (Steven's wife, Joy, worked for many years in a veterinary clinic in addition to running their animal sanctuary). Our friend Steven Kotler has written six books on flow and peak performance. Yet, because of the complicated nature of flow science and his desire for readers to understand that science, those books could only capture a small portion of what it actually means to apply these ideas on a day-to-day basis. Gnar Country, on the other hand? This book goes far beyond the basics of peak performance. It’s a nuanced, expert-level view. Less science, more practice (so you can get after it). Pre-order your copy now and receive over $1,750 in free peak performance tools & training: www.gnarcountry.com Learn more at www.stevenkotler.com

The 2022 NAVTA Demographics survey was released during VMX 2023. This week we discuss the findings, actions we can take, and questions for the future. Hosts Dr. Ernie Ward and President-Elect of NAVTA, Beckie Mossor, RVT, take a deep dive into the findings of this critical survey. The last demographics survey was conducted in 2016, and, wow, some things have changed - and others remained, sadly, the same. The survey results revealed the following highlights: • The average Veterinary Technician is earning 25% more than in 2016.• More than 70% of Veterinary Technicians have an Associates’ degree, up 16% from 2016.• More than 1/3 of Veterinary Technicians have student loan debt, averaging $29,700/person.• One-third of Veterinary Technicians have a second job, most often at full-time. Viewfinders, this is an important discussion for the veterinary profession. We encourage you to share it with your colleagues, discuss your thoughts, and get involved! Read the full report here.

This week we’re recording live from the world’s largest veterinary conference - VMX, in Orlando, Florida! We cover the happenings, who’s here, and our vision for the future of VMX. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, are recording live from the floor of VMX 2023. They’re joined by over 27,000 veterinary professionals interested in learning about the latest advancement in veterinary medicine. This show is for anyone interested in what VMX (and NAVC) is all about and for those attending who might’ve missed some of the news. Dr. Ernie Ward shares his excitement and joy at the record-breaking attendance of over 27,000 and what this means for the future of veterinary CE. Beckie walks us through some of the critical issues for veterinary support staff being promoted throughout the conference. Both share their hopes and aspirations for the future of VMX and how you can help influence future CE offerings. Viewfinders, we don’t often have the opportunity to record live from such an amazing event. We hope you’ll share in our admiration for VMX and NAVC after listening to this episode! There’s always room for improvement, and we’re sure VMX is listening to you!