Texas Banking Radio

On this episode we discuss the future of bank technology. What trends, like social media use, are here to stay? What technology trends are likely to just be fads? What might we see in the future for bank technology? Adam Anderson, executive vice president and chief technology officer for Q2, joins us to answer all these questions and more. Brien O'Connor answers the insurance question of the week.

Scott Hauser, assistant vice president and senior underwriting specialist for the Chubb Group of Insurance Companies, joins the show to address the electronic theft crime known as corporate account takeover. How much are banks liable for the losses and how can they better educate their customers so they can better protect themselves from this form of theft? Later, Scott Daugherty of Compliance Alliance answers the question of the week.

Dave McCue, senior manager of Marketing and Product Development at Harland Clarke Digital, which manages accountholder communications, compliance, employee training and research analysis for financial institutions, joins the show to explain why it's crucial for banks to create a multifaceted web presence. Brien O'Connor of the Texas Bankers Insurance Agency answers the question of the week on preventing employee embezzlement.

Financial Women in Texas president Janet Dirba and director of membership Michele Carfello join the show to discuss their organization, which brings together women in the financial services industry for the exchange of ideas, experiences and interests. Learn about the benefits of Financial Women in Texas and how to become a member. Later, Jennifer Kirby of Compliance Alliance answers the question of the week.

Dr. Mark Dotzour, chief economist at the Real Estate Center at Texas A&M University gives an economic outlook for Texas in 2014. Later, Jennifer Kirby of Compliance Alliance answers the question of the week.

Join TBA's John Brigance as he interviews Wealth Management & Trust's Administrative Council Chairman Pam Parish, who is President of the San Antonio Region for Broadway Bank, and Mike Milich, Executive Vice President of Frost Wealth Advisors, on Estate Planning.

Guest John Burkholder of the Burkholder Corporation explains how banks and other employers can comply with the new requirements of Obamacare. Brien O'Connor answers the insurance question of the week.

Join guest Honey Shelton as she discusses customer complaints. She'll offer advice for contact personnel to identify and follow-through when a customer voices a complaint that could be construed or perceived as unfair, deceptive and/or abusive. Honey Shelton has 25 years of experience as a training and quality improvement consultant for banks across the nation. Compliance Alliance's Scott Daugherty will answer the compliance question of the week.

This week's guest is Shelly Collins, corporate security senior investigator for a major financial institution. Her topic is "Domestic Violence in the Workplace." She'll define domestic violence; offer tips for protecting banks, their employees and customers; and help banks develop their own policies and procedures for dealing with domestic violence in the workplace. Compliance Alliance's Scott Daugherty will present his Compliance Question of the Week.

Join the faculty of TBA's Management Development Program, Steve Ahlberg, Jackson Hataway and Juli Lynch, as they discuss leadership: how to cultivate and mold leaders and how to keep them engaged. They will also talk about their MDP program, which just graduated Class VI.

Past TBA Chairmen Wes Hoskins, First Community Bank, Corpus Christi, and Vic Pierson, Moody National Bank, Galveston, share their insights on banking on the Texas Gulf Coast. They discuss disaster preparedness, the Texas Windstorm Insurance Association (TWIA) and lessons learned from Hurricane Ike. Interviewing them is TBA's General Counsel John Heasley. Compliance Alliance's Scott Daugherty provides his Compliance Question of the Week.

TBA Chairman Ignacio Urrabazo, President and CEO of Commerce Bank, Laredo, discusses border banking issues with TBA's General Counsel John Heasley. They discuss TBA's Non-Resident Alien lawsuit against Treasury, compliance challenges and opportunities available to banks doing business on the Texas-Mexico border. Brien O'Connor of Texas Bankers Insurance Agency answers the insurance question of the week.

Join Kathryn Kelly of the American Bankers Association as she discusses financial literacy and Get Smart About Credit Day. Hear from Penny Bynum of Cypress Bank about what her bank is planning for the event. Find out what Texas' future bank customers think about banks and credit cards. Also, TBA's Scott Daugherty will answer the Compliance Question of the Week.

Today marks the start of Cyber Security Awareness Month. Join Sean Martin of CSI as he discusses denial-of-service attacks, mobile trends, employee-owned devices and the IT movement to the Cloud.

While you are hard at work and even when you are sound asleep there are people trying to break into your bank online and steal your customers money. Corporate Account Takeovers are on the rise and evolving. This week Craig Collins with One Beacon Insurance Company will join us to talk about protecting your bank and your customers. This is a show you do not want to miss. Join us.