The Action Catalyst
Summary: The Action Catalyst is a weekly podcast hosted by Dan Moore, President of The Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts sharing meaningful tips and advice. Please subscribe below, leave a rating and write a review! You can also get more free insights and inspiration at www.SouthwesternConsulting.com.
Dr. Rhea Seddon is a woman of many firsts. One of only six women in her medical school class of 100, she was the first woman ever accepted to the surgery residency program at her university. In 1978, she was one of the first six women accepted into the Astronaut Corps, and when she married fellow astronaut Capt. Robert “Hoot” Gibson, they became the first active astronauts to wed. Together they produced the first official “astrotots” (children born to two astronauts). In addition to her space career, Dr. Seddon’s life experiences have led her from surgeon to licensed private pilot, to healthcare executive, entrepreneur, author, president of a large women’s charity group and now, professional speaker. Entering the Astronaut Corps in 1978, she served the National Aeronautics and Space Administration (NASA) for nineteen years, spending thirty days in space aboard three Space Shuttle flights. After leaving NASA in 1997, Dr. Seddon was appointed the Assistant Chief Medical Officer of the Vanderbilt University Medical Group in Nashville, where she focused on innovative systems and methodologies for improving teamwork in healthcare. Eleven years later, she continued that work as a founding partner of LifeWings Partners, LLC, which teaches those concepts to healthcare institutions across the United States. She is a member of both the Tennessee Aviation Hall of Fame and Tennessee Women’s Hall of Fame, and her significant contributions to aeronautics and science were recognized in 2015 when she became the eighth woman inducted into the Astronaut Hall of Fame. That year, she also published her autobiography, Go For Orbit, and in 2016, she was awarded the Independent Book Publishers Association Ben Franklin Gold Award for Best Autobiography/Memoir. Based on her diverse life experiences, Dr. Seddon enjoys sharing the wisdom gained and lessons learned as she speaks nationally and internationally about teamwork, leadership and inspiring others to recognize and act upon life’s many opportunities. Show Highlights: I loved being able to have something important I wanted to do, and understand I may never get there, so what knowing I had to figure out Plan B. —Dr. Rhea Seddon It's an obstacle to overcome people's biases about you. —Dr. Rhea Seddon We had to prove ourselves and I think that's something women will always have to do when they do something new or something people think they won't be successful that. —Dr. Rhea Seddon If I persevered and kept trying, I could do things that I never thought I could. —Dr. Rhea Seddon When you have the confidence and have navigated problems in the past, you come out at the end. A lot of times, it has to do with mentors or a bucket list you might have. There are a lot of ways people can get past what, at the time, looks like an insurmountable barrier. But you have to give it time. —Dr. Rhea Seddon When you're having difficulty, you just put one foot in front of the other until you come out on the other side. —Dr. Rhea Seddon It has never occurred to me to be mediocre. My father always encouraged me to do what I wanted but he also told me to be good at it. To do your best. —Dr. Rhea Seddon I always tell fathers of daughters how important they are in their daughter's lives. —Dr. Rhea Seddon I hope to be able to inspire people until I'm very old. —Dr. Rhea Seddon Dr. Seddon's final thoughts: When you're discouraged, I think it's really helpful to have other people to lift you up and remind you that everyone has a contribution in this world and talents. Sometimes you can't walk that path all by yourself and you have to find people to help you get through it. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America,
For more than 25 years, Kathleen Kenehan Sarpy has enjoyed a diverse career in public relations and marketing, working with the world’s most recognizable brands, as well as driven start-ups and non-profits. With unrivaled energy and enthusiasm, Kathleen expertly connects people, events, and ideas to generate a meaningful and lasting impact. A former senior leader at the world’s leading PR firm, Kathleen left “big agency” life behind in January 2001 after the birth of her first child to launch her own shop alone in her suburban basement. Her goal: Offer world-class strategy and creativity to the world’s most respected companies by eliminating bureaucracy and without ever sacrificing kindness. Nearly 20 years later, Kathleen manages more than 40 staffers in a vibrant downtown office overlooking the Chicago River, and she’s never lost sight of her five core values that remain the cornerstone of her business: kindness, creativity, passion, hustle, and integrity. Agency H5 has been recognized alongside the best firms in the country, winning National Small Agency of the Year and Best Place to Work by PR News multiple times. Her value-driven agency ranked #11 among Top Company Culture’s in America by Entrepreneur.com and has been recognized as a Best Place to Work by Crain’s Chicago Business both in 2018 and 2019. Personally, Kathleen has been named PR Professional of the Year by PRSA Chicago and nationally among Top Women in PR by PR News. She’s regularly featured as an expert voice on outlets like NBC (including “Today”), CBS Chicago, PR News and PR Week. Believing that life teaches you lessons that must be shared to inspire and empower others, she frequently contributes to NBC.com’s BETTER platform on topics ranging from entrepreneurship to motherhood. A fierce advocate for kindness in the workplace, she also has contributed to several books on the topic including Kindness in Leadership (Gay Haskins, 2018), Chicago Lights (Abigail Zoe Martin, 2018) and the upcoming Culture Stories from Inspiring Leaders (Greg Besner, 2020). Leading with kindness beyond office walls as well, Kathleen proudly supports philanthropies including Breakthrough Urban Ministries, Enchanted Backpack, the Joffrey Ballet's Women's Board, and United Way of Metropolitan Chicago’s Women’s Leadership Council. A Phi Beta Kappa graduate of Purdue University, she founded the International Council of Purdue Women in 2017 to engage and inspire 200,000 alumnae worldwide. However, her biggest and proudest achievement to date is being a wife and mother of six incredible children ages 19-10. She resides in Wheaton, Illinois with her husband Chris, a bustling household of kids, and an uncooperative English Bulldog named Hope. Show Highlights When I became a mother, my path changed. —Kathleen Sarpy Change is the one thing that's constant in life. It sounds like an oxymoron, but change is constant. It's how you anchor yourself that really matters. —Kathleen Sarpy Resilience is something I think a leader needs. Through a series of events, I was being taught to keep getting back up and dusting myself off. —Kathleen Sarpy When you're going through something hard, people often focus on the storm, but there's a reason for the rain. It's to create an opportunity for growth. —Kathleen Sarpy In order for the world to work, you can't always be a giver. You have to learn how to receive. —Kathleen Sarpy You can choose to be bitter about your circumstances or you can choose to be better. —Kathleen Sarpy Being transparent as a leader is important. —Kathleen Sarpy As a mother and a leader, it's important to show my truth so that when other people go through it, it's not as scary. —Kathleen Sarpy You can always look for something you can do to be more kind, have more transparency, or be more passionate in some way.
Considered a modern-day business “Renaissance Man,” Ira Blumenthal was the founder and president of CO-OPPORTUNITIES, Inc., an Atlanta-based consulting company that has counseled world-class clients such as Coca-Cola, Nestle, Kroger, McDonald’s, Harrah’s, American Airlines, Disney, United Artists, Marriott, Exxon, Walmart and others in areas related to “branding,” “strategic alliances,” “change management,” “reinvention,” and “business development.” Noteworthy, Ira has the proud distinction of being the single-longest continually retained consultant in The Coca-Cola Company’s history (26 years). In early 2019, Ira aligned with Southwestern Family of Companies in a dual role… Co-President (and Co-Founder) of The Pat Summitt Leadership Group and President of Southwestern Impact, A “Venture Catalyst.” Ira is a published author. His successful first book, Ready, Blame, Fire! (Myths and Misses in Marketing) was followed by the nationally acclaimed Managing Brand You, published by The American Management Association and printed in two languages and audio (www.ManagingBrandYou.com). It focuses on personal branding. Ira is the recipient of the prestigious “George Washington Honor Medal for Literary Excellence” (The Freedoms Foundation). In June 2019, Ira’s newest book, Your Best Is Next was launched. The former host of a popular radio talk show, “Success Talk,” Ira has interviewed “success stories” such as General Colin Powell, Mario Andretti, Tommy Lasorda, Debbi Fields, Dr. Richard Carlson, and other notables. He has been a visiting professor at The University of Notre Dame and Michigan State University and was the inaugural Executive-In-Residence at Georgia State University’s School of Hospitality. Before founding CO-OPPORTUNITIES, Inc., Ira was a division CMO at The Sara Lee Corporation and then served as President of Rymer Foods, a NYSE public corporation he led to quantum leap growth from $90 million to well over $250 million in three-plus years. He is the recipient of the highest honor in the food business, “The Key Person Award,” and has been honored with numerous civic and professional awards and has been on a number of boards. These days, Ira delivers over 40 speeches annually and has delivered over 2500 in his career to well over 1.2-million people on five continents. He has served as the “speaking opener” for the likes of President George Bush Sr., General Colin Powell, Lech Walesa, the late Pakistani President Benazir Bhutto, Henry Kissinger, Tommy Lasorda, Cal Ripken Jr., Bob Dole, and others. Highly respected as a business development and branding expert, to include “personal branding,” Ira has been quoted and featured as a “subject matter expert” in numerous media sources such as The Wall Street Journal, USA Today, CNN, BrandWeek, Entrepreneur Magazine, Executive Excellence, Marketing News, and more. He has also done work with and for high-profile icons such as Zsa Zsa Gabor, Steven Tyler (Aerosmith), the estate of the late Pat Summitt, media mogul Ted Turner, and others. With his friend Aerosmith lead singer, Steven Tyler, in collaboration with Youth Villages, Ira was a co-founder of “Janie’s Fund” (www.janiesfund.org), a philanthropic organization that provides help to “at-risk girls.” Ira also sits on the board of BLAZE Sports, the legacy Paralympic organization as well as on the advisory council of the Global Restaurant Leadership Conference (Dubai). On a personal note, Ira is a tireless community activist and youth coach (coached both state and national championship teams). He was a highly acclaimed collegiate athlete and also competed internationally. Early in his career, Ira coached football and lacrosse at Towson University. Originally from New York, Ira lives in Atlanta, GA, with his red-headed Missouri bride, Kim. They have been married 37 years. He is the father of two daughters, three sons,
American conductor Roger Nierenberg is the creator of The Music Paradigm which has brought him to the podium of The London Philharmonic, The Residentie Orkest, The New Zealand Symphony, The National Symphony, the symphony orchestras of Pittsburgh, Atlanta, and Baltimore. He has collaborated with musicians from more than one hundred orchestras around the world. Nierenberg enjoyed long tenures as Music Director of both The Jacksonville Symphony (Florida) and the Stamford Symphony (Connecticut). His career began with an auspicious debut at Lincoln Center with the Pro Arte Chorale and subsequent performances at the Mostly Mozart Festival. Numerous guest conducting engagements followed with many of the great American orchestras, including the symphony orchestras of Austin, Baltimore, Charleston, Columbus, Detroit, Indianapolis, Kansas City, New Jersey, San Diego, St. Louis, and Utah, as well as New York’s American Symphony Orchestra, Washington D.C.’s National Symphony Orchestra, the Buffalo Philharmonic, and the Chamber Music Society of Lincoln Center. Abroad, he has recorded with the London Philharmonic and has conducted concerts at the Prague Spring Festival with the Czech Radio Orchestra and at the Beijing Festival with the Shanghai Broadcasting Symphony Orchestra. Other performances include engagements with the London Mozart Players, Mexico’s National Symphony Orchestra, the Nova Scotia Symphony, and the Tallinn Chamber Orchestra. Nierenberg has conducted operatic performances with the Opera Theatre of St. Louis, the Chautauqua Opera, the American Opera Center at Lincoln Center and opera in concert with the Dallas Opera (with Frederica von Stade) and the Santa Barbara Symphony (with Ms. Von Stade and Thomas Hampson). He has appeared at numerous summer festivals including the Tanglewood Institute, the Grand Teton Music Festival, the Colorado Festival, the National Repertory Orchestra, and the Madeira Bach Festival. The Music Paradigm is a powerful learning experience that uses symphonic music to illuminate compelling insights about people at work. Participants are seated directly amongst the orchestra musicians where they gain fresh understandings about the opportunities and challenges faced by their own organization. Over the past twenty years, Nierenberg has presented to hundreds of different organizations, from civic groups to Fortune 500 companies, in two dozen different countries. Show Highlights I don't have a single mentor, but there are many many people who I've learned from. Both musicians and businesspeople —Roger Nierenberg As a conductor, you get a lot of feedback instantaneously, so you see the impact of your leadership in real time, and you have time to contemplate why did that not work or why did that work? —Roger Nierenberg You want people who believe in themselves and have strong ideas, so you have to view big egos as an asset. The challenge is to get them to buy in and understand the big picture. —Roger Nierenberg It's not about me, it's about them. I'm an agent in helping businesses collaborate. I help people expand their circle of awareness. —Roger Nierenberg Challenges are an inevitable part of life. It happens to everyone. When it happens, don't feel like it's the end of the world, this is part of the process of making something good. —Roger Nierenberg It will likely take time to learn lessons from a setback. Allow yourself that time and the space to be curious. —Roger Nierenberg When something goes wrong, the first thing to ask is "what happened?" The second thing is, "What role did I play?" —Roger Nierenberg I look for opportunities to grow and they're abundant. I stay alert for that and that's a good attitude. —Roger Nierenberg If you want to keep mental acuity growing, study a musical instrument. And do it as an adult. —Roger Nierenberg
Todd Duncan is a sales entrepreneur who has taught and mentored over 3 million students around the globe in real estate, mortgage, banking, and financial services. In his first career move, he became a real estate broker and licensed loan originator, successfully negotiating and financing over 5,000 real estate transactions in 12 years. He then took that success and launched The High Trust Company with a vision of transforming how sales professionals build high-performing real estate and mortgage practices. Duncan has spent his life teaching and equipping professionals with the power of HIGH TRUST as the key catalyst in achieving their personal and professional dreams. As the leading authority on trust, he helps business professionals accelerate emotional connection with clients, increasing conversion and setting the client up for a lifetime of loyalty. Duncan is a highly sought after, game-changing speaker, presenting solutions for the real-life challenges business professionals face daily and giving them vision, confidence, and a plan to get more out of business and life! His mantra is: trust yourself, your relationships, your faith, and your future. When you do that, you set in motion a universe of possibilities. He is the author of 17 books, including the New York Times Best-sellers, Time Traps: Proven Strategies for Swamped Sales People and his game-changing book High Trust Selling: Make More Money in Less Time with Less Stress. Todd has been featured in The New York Times, Wall Street Journal, Sydney Morning Herald, The Los Angeles Times, The Daily Telegraph, The Seattle Times, Entrepreneur Magazine, SUCCESS Magazine, FOX, and CNN amongst other media sites and publications. Show Highlights Whatever you think the future is going to look like, it's going to be different. Pivoting is an art. Write your plans in pencil and prepare to pivot. —Todd Duncan If we're above ground and still moving, we have a purpose. No matter how bad life gets, if you don't pivot, you die. —Todd Duncan The very same fear that can be negative can also be exciting. —Todd Duncan The key to life is perspective. When good things happen, what is your perspective around gratitude? When you make mistakes, the perspective is what is good about this? As long as you're walking on this earth, mistakes will be made. —Todd Duncan Celebrate the mistake, then turn it into a lesson as fast as possible. —Todd Duncan Any time we have a "brick wall" experience where something happens that stops us in our tracks, the first step is that we can't retreat. There must be a willingness to go forward. —Todd Duncan Be more concerned with your direction in life than you perfection in life. There's no such thing as a perfect life. —Todd Duncan The bigger the dreams, the more adversity. —Todd Duncan Our life is a response to circumstances. —Todd Duncan Todd's final thoughts: So many of our life choices give our life life, or they rob us of life. We have to understand there's only two outcomes: I wish I had, or I'm glad I did. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
Dr. Bob Nelson is considered the leading authority on employee recognition, motivation, and engagement in the world. He is president of Nelson Motivation Inc., a management training and consulting company that specializes in helping organizations improve their management practices, programs, and systems, has worked with 80% of the Fortune 500, and serves as an Executive Coach and Strategist for HR Issues. Dr. Nelson has been named a Top Thought Leader by the Best Practice Institute, a leading Global Employee Engagement Influencer by the Employee Engagement Awards, and a Top 20 Global Management Guru for 2019 by Thinkers50 in London. He previously worked closely with Dr. Ken Blanchard, “The One Minute Manager” for ten years and is currently a personal coach for Dr. Marshall Goldsmith, the number-one-ranked executive coach in the world. Dr. Nelson has sold 5 million books on management, employee motivation, and engagement, including 1,501 Ways to Reward Employees, The 1,001 Rewards & Recognition Fieldbook, 1,001 Ways to Energize Employees, The Management Bible, and his latest book, 1,001 Ways to Engage Employees. His books have been translated into over 30 languages. He has presented on six continents and appears extensively in the national and international media including CBS’ 60 Minutes, CNN, MSNBC, PBS, NPR, as well as in The New York Times, The Wall Street Journal, The Washington Post, The Chicago Tribune, Fortune, BusinessWeek and Inc. magazines to discuss how to best motivate today’s employees. He writes a blog for The Conference Board and monthly columns for Inc. and Incentive magazines. He received an MBA in organizational behavior from UC Berkeley and earned his Ph.D. in management education with Dr. Peter Drucker, “The Father of Modern Management,” at the Drucker Graduate Management School of Claremont Graduate University in Los Angeles. He teaches for the MBA program of the Rady School of Management at the University of California at San Diego. Show Highlights The harder you work, the luckier you get, and being prepared when opportunities are there is very important. —Dr. Bob Nelson I always have multiple strategies for everything I'm doing. If I have five major strategies, two or three will carry the year, and I don't know which ones they are. You have to look for what's working now with changing times. —Dr. Bob Nelson In working with millennials, let go of the baggage of them paying their dues and meet them where they're at now. —Dr. Bob Nelson When you adjust to how millennials work, you're going to be a more efficient workforce. —Dr. Bob Nelson In my research, people are motivated by things that don't cost money—things like a simple thank you or encouraging them with a new idea. —Dr. Bob Nelson Being open to opportunities and having in mind what you'd like to do is important. Having a specific goal and backing it up with actions. —Dr. Bob Nelson When something isn't working or is stuck, I ruminate on it and talk about it with someone else. I can get unstuck, and often instead of working that same strategy when it's not working, it's coming at it from a different angle. —Dr. Bob Nelson Dr. Nelson's final thoughts: The point where you think you know it all, you're going to be in decline in whatever it is you're good at. You have to continue to try to learn and stretch in whatever way. It might be who you know or goals for your life. If you're not keeping it active or fresh, you're dying. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales,
Hailed by a New York Times reporter as “someone who has quietly become one of the most influential people in America,” Andy Andrews is an internationally known speaker and author. Among his New York Times bestsellers are the classic novels, The Traveler’s Gift and The Noticer. Leaders from the world’s top organizations—including four U.S. presidents—regularly seek him out as a trusted resource for unlocking extraordinary results. Andy lived a relatively normal life until the age of 19 when both his parents died just months apart—his mother from cancer, his father in an automobile accident. “I took a bad situation and made it much worse,” he says, reflecting on the series of poor financial decisions he made during this tragic period of his life. Within a few years, he found himself literally homeless, sleeping occasionally under a pier on the Gulf Coast. It was then that Andy asked the question that sparked a search for what would ultimately affect millions of people: Is life just a lottery ticket, or are there choices one can make to direct his future? To find the answer, he went to the library. Over time, he read more than 200 biographies of great men and women—from George Washington Carver to Anne Frank—and discovered one common thread that existed between all of them: They had each made a handful of decisions at critical junctures in their lives that ultimately determined their success. Life was not a lottery ticket—they had chosen their fate. The “Seven Decisions” (as he calls them) became the engines Andy used to carry his life in a dramatically different direction. Eventually, they became the outline for The Traveler’s Gift: Seven Decisions That Determine Personal Success, which was featured on ABC’s Good Morning America as a book-of-the-month selection and remained on the New York Times bestseller list for more than four months. This stunning story of one man’s time-traveling search for meaning and fulfillment has since been translated into over 40 languages. His subsequent releases—including the New York Times bestsellers The Noticer and How Do You Kill 11 Million People?—have continued to earn Andy praise for his ability to weave subtle yet life-changing lessons into riveting tales of adventure and intrigue. But Andrews is more than just a successful author. He is in such demand for personal appearances that he occasionally speaks to multiple audiences in the same city—on the same day! And still, his personal schedule requires that he decline more engagements than he accepts. Corporations, associations, civic groups—even entire cities—have invited Andy Andrews to address their executive teams, employees, clients, or members. According to those who have witnessed what he accomplishes on stage, there are three things that differentiate him from any other consultant or speaker they have seen. Did you know the past nine college football national championship teams—Alabama, Clemson, Ohio State, Florida State, Auburn, and Florida—have all used Andy’s books and/or personal strategies to maximize their performance? As SEC Commissioner Greg Sankey puts it, “Andy Andrews has a knack for detecting the little things that are the difference between winning and losing. Frankly, it's why Andy has become recognizable to 'football people.' Our officials have studied his material, the coaches listen carefully to what he says, and direct their players to read his books.” As you read earlier, Andy is consistently getting these kinds of results with businesses, teams, nonprofit organizations, cities, and leaders…and he’s doing it again and again! Arguably, there is no single person on the planet better at using the power of storytelling to reveal life’s most powerful principles. Show Highlights
Originally from Kingston, Jamaica, Mark Brown immigrated to the United States at 18 years old with only $40 in his pocket and a dream for a better life. Today he has become one of the most popular inspirational speakers in the world. In 1995, Mark defeated more than 20,000 contestants from 14 countries to win the illustrious Toastmasters World Championship of Public Speaking. Since then, he has delivered more than 3500 presentations to more than 1.7 million people on 5 different continents. As an expert in helping people overcome their fears to reach their maximum potential, Mark has been featured in the New York Times, Men’s Health, on CNN Headline News, and even had his own PBS Special, which was nominated for an Emmy Award. He has shared his insights across a wide variety of industries to major corporations including Sprint, Sheraton, Principal Financial Group, Prudential, and Cathay Pacific Airways. Additionally, Mark has been a guest lecturer at premier academic institutions such as Penn State University, Xavier University, and the University of Florida. He lives in Lizella, Georgia, with Andrea, his wife of more than 35 years. They are the parents of David, a 24-year-old singer/songwriter/actor/musician, Joel, a 32-year-old HR manager and filmmaker, and 35-year-old Andrene, an attorney. Show Highlights I really feel like my purpose is to serve other people. —Mark Brown We don't like what we don't understand. It scares us. —Mark Brown When you live a life that serves others, what goes around comes around. —Mark Brown When you're between a rock and a hard place, that's not the time for your pride to take over. Being willing to accept help when you need it is not a weakness, it's a strength. —Mark Brown If I stop learning, I stop living. —Mark Brown Be aware of what's going on around you. The broader your perspective is, the more you can help other people and know what's going on around you. —Mark Brown Sometimes, when you're out of aces, maybe the particular lane you're in is shifting. —Mark Brown Ask yourself if you've sought mentors or someone who has been through this before to help you. —Mark Brown Mark's closing thoughts: Our success comes from those who we lean on. Through difficult times, those who care about you will show up and shell out. It's important to seek wise counsel and take the advice of those who care, even if it's not necessarily the advice that you want to hear. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
With more than 35 years of leadership, operational, and financial experience at McDonald’s Corporation, Jerry Calabrese became the organization’s expert at streamlining business operations, measuring restaurant performance, and maximizing the customer experience. Throughout Jerry’s career at McDonald’s, he concentrated on creating a laser-like focus on performance and accountability at all levels, which has been a significant factor in helping enhance McDonald’s brand. Most recently, Jerry was the Corporate Vice President for Global Restaurant Measurement where he designed, implemented and supported Global Restaurant Operational and People Measurement tools that evaluated and helped significantly improve the performance of 32,000 restaurants in 100+ countries. In 1990, he was promoted to U.S. Vice President, McDonald’s Shared Services Organization, where he restructured and consolidated the entire shared services accounting organization. By introducing innovative technology solutions, implementing process improvements, and streamlining operations, he helped this area became one of the most efficient and effective organizations in McDonald’s. Since his retirement from McDonald’s, Jerry has focused on the 5 G’s: Grandchildren, God, Giving Back, Golf, and Getting in Shape. He is especially passionate about coaching and mentoring disadvantaged and at-risk inner-city youth, attempting to help them realize their potential and launch them into promising careers after they graduate. A graduate of the University of Illinois, Chicago Circle Campus, he holds a BA in Accounting. Show Highlights Confidence is one of the key things. If you don't believe in yourself, you're going to have a tough time. —Jerry Calabrese I always held myself accountable. You're always going to make mistakes, but how you handle them determines what type of person you're going to be. —Jerry Calabrese Family and friends are your most important assets. Treat them that way. —Jerry Calabrese You only get one shot at life, so you better make sure you make the most of it while you can. —Jerry Calabrese There are some things you can't teach, you have to show them. —Jerry Calabrese It's very important how you handle it when something doesn't go your way. That's going to determine how people view you. —Jerry Calabrese I made sure to speak my mind if it was something I didn't agree with and wasn't afraid to say what I believed in. —Jerry Calabrese Before you react to a disappointment, you need to take a step back and asses what happened. Talk to people you respect and gain different perspectives. —Jerry Calabrese If you don't get to the root cause of your problems, you'll never be able to improve. —Jerry Calabrese You're only as good as the people who are around you. —Jerry Calabrese Jerry's closing thoughts: If you feel like you're "out of aces," figure out why you're in business, what's not working, why it's not working, and bring someone in from the outside who can help you identify from an outside perspective. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
The editor-in-chief of SUCCESS magazine since 2015, Josh Ellis is among the world’s leading students and advocates of personal development—the practical application of proven growth strategies for greater results in business and life. He has been named one of the 100 most influential figures in the magazine industry and built a staff that was twice nominated for editorial team of the year honors. Show Highlights When I took the job at SUCCESS, it really excited me to give people material content to help them. —Josh Ellis You really owe it to yourself to ask, "Why am I in this position?" I had to wrestle with how to be a leader and how I could serve my team. —Josh Ellis When in doubt, I'm just nice. Be personable and friendly and care about what's going on in people's personal lives. —Josh Ellis EQ (Emotional quotient) is very much aligned with understanding what drives other people and understanding yourself. —Josh Ellis Health is an important part of any day. If I'm not conscious about it, it's something that gets overlooked. —Josh Ellis I write an email at night to myself about what I need to accomplish the next day so when I lay down, I can have a clear head. —Josh Ellis Josh's closing thoughts: One thing we write about at SUCCESS is don't wish it was easier, wish you were better. None of us are ever going to be perfect and no situation is perfect. But as long as you're making progress and working toward something—a more growing, purposeful version of yourself, then you can overcome whatever your obstacle is. Envision a higher version of yourself and work toward that. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
DeVon Franklin is an award-winning film and TV producer, best-selling author, renowned preacher, and spiritual success coach. DeVon is the ultimate multi-hyphenate. With a commitment to uplifting the masses through entertainment, Franklin has quickly become a force in the media as well as a leading authority on faith, spiritual wellness, and personal development. Beliefnet has called him one of the "Most Influential Christians Under 40," Variety Magazine named him one of the "Top 10 Producers to Watch," Ebony Magazine has distinguished him as one of the "Top 100 Influential African-Americans in America," and even Oprah has called him "a bonafide dynamo...a different kind of spiritual teacher for our times." Franklin serves as President/CEO of Franklin Entertainment, a dynamic multimedia entertainment company with a first-look film deal at 20th Century Fox. As a filmmaker, Franklin is producing the inspirational true story Breakthrough, starring Chrissy Metz in theaters Easter of 2019. Additionally, he produced the hit animated film, The Star, and the hit film, Miracles From Heaven. Along with his work as a producer, Franklin is the author of a new book, The Truth About Men, released on February 5, 2019, as well as The Hollywood Commandments, New York Times bestseller The Wait (co-written with his wife award-winning actress Meagan Good) and Produced By Faith. Show Highlights: No one can become successful without mentorship. -DeVon Franklin One of the keys of mentorship is to not overburden the mentor. -DeVon Franklin Whether or not you know the person, or you ever get to meet them, they can be your virtual mentor. You can look at your field and the people who inspire you in your field and get virtual mentorship from them by reading their interviews, looking at their social media, etc. That's a powerful opportunity to get mentorship from someone you believe in. -DeVon Franklin When things happen that we don't expect, it's important to acknowledge how you feel. -DeVon Franklin It's disappointing when something doesn't work that you wanted to work, but that's when you need to go back and look at the process. -DeVon Franklin When you hit a brick wall, it's so important to feel it and go through it so that you can move on and grow from it. -DeVon Franklin If you're "out of aces," maybe it's time to get up from that particular table and pursue something new. Or maybe, you're at the right table, but waiting on the right hand, so you need to be persistent. -DeVon Franklin Even if things aren't working out how you want, you should still stay, because you're still getting more benefits than cost put in. The moment you stop growing or learning is when it's costing you more than the benefit. -DeVon Franklin It's important to maintain a strong sense of self. -DeVon Franklin We need to look at success in a more dynamic way. -DeVon Franklin DeVon's closing thoughts: It's important to keep a strong sense of self and a sense of humility. If you're working with or around strong personalities—in either a personal or professional sense— and they suggest or do something that is against your personal values, it's okay to say, that's cool, I'm going to pass on that. It's important to look in the mirror and say I'm comfortable with who I am, and no matter the personalities I'm around, I'm going to do my best to stay true to myself. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts,
Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful, cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Dr. Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges. He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2018 as the #2 keynote speaker in the world on customer service and #1 in North America. Leadership Excellence Magazine also listed him among the top 30 thought leaders in North America. He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, and NPR Radio, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine, and Entrepreneur. Dr. Bell has authored numerous national best-selling books including The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; Managing Knock Your Socks Off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers; Sprinkles: Creating Awesome Experiences Through Innovative Service. His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines. In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, a prestigious 2018 Stevie award winner. Show Highlights: When you work with just one organization, there's a limit to how much you can grow. -Chip Bell It's about making customer experiences that are not value-added, they're value-unique. -Chip Bell When starting a new business, make sure to have a long lead time, learn about your marketplace and how to be different than others, create your own board of advisors who know more than you do, and let people know that you're planning to do this. -Chip Bell In starting your own business, resilience is key. -Chip Bell The desire to have a lot of money shouldn't be on your list of reasons for starting a business. -Chip Bell Your customers want to feel that you're there for them. You're there to serve. -Chip Bell As an entrepreneur, you need to be able to reinvent yourself. Not your values or core purpose, but its expression in the marketplace. -Chip Bell God still loves me. You are something that is grander and more amazing than your work. -Chip Bell What I've done is far less exciting than what I'm going to do. -Chip Bell Chip's closing thoughts: If you can live every day like a box of Cracker Jack— that's a metaphor for life. It wasn't about the popcorn, it was about the prize,
Stedman Graham is chairman and CEO of S. Graham & Associates. As a businessman, educator, and speaker, he presents, consults, and conducts training with corporations, educational entities, the military and veterans, non-profits, and the government. His identity message is grounded in the fact that the key to success is self-leadership capability. The Identity Leadership programs, driven by the proprietary Nine-Step Success Process™, are based on the philosophy that individuals hold the power to their educational, career, and personal success or failure. Graham has authored eleven books, including two New York Times bestsellers, You Can Make It Happen: A Nine-Step Plan for Success and Teens Can Make It Happen: Nine Steps to Success. His latest release, Identity: Your Passport to Success, was a Wall Street Journal bestseller. Clients have included Gulfstream Aerospace, Microsoft, Deloitte, Wells Fargo, Lenovo, General Dynamics, the US Departments of Labor, Education, and Agriculture, CVS Pharmacy, the Indiana Pacers, and the Sonima Foundation (through which he taught in 150 high schools in two years). He has also lectured or conducted workshops in the Netherlands, Germany, Belgium, China, Canada, the UK, the British Virgin Islands, Aruba, Bermuda, South Africa, and Africa. Commitment to education and lifelong learning is central to Graham’s philosophy. He has served as an adjunct professor or guest lecturer at Northwestern, Harvard, Wharton, University of Chicago, the University of Illinois–Chicago, National University, High Point, Howard, Temple, Morehouse, and Pepperdine, to name a few. As a veteran of the United States Army, he has proudly served our active military, veterans, and their families through programs at Fort Bragg, Fort Hood, Fort Bliss, Fort Jackson, NATO, the Military Child Education Coalition, and internationally at Landstuhl, Germany, and the US military community in Rotterdam, Holland. A proud native of Whitesboro, New Jersey, Graham has demonstrated an enduring pledge to youth and community. His Teens Can Make It Happen program has been utilized in numerous middle schools and high schools in the US and abroad, providing positive growth for our leaders of tomorrow, as well as for their parents and teachers. With dedication to community development, Graham is the founder of the Concerned Citizens of Whitesboro and Concerned Citizens of Lake Waccamaw, North Carolina, and is a co-founder of the Community Alliance for Youth Success. He is an ongoing contributor to the Cleveland Foundation Tru2U Project, educating youth and their mentors, and to the organization MADI, through which he provides Identity Leadership education to thousands of refugees who are integrating into new communities and cultures. Graham holds a bachelor’s degree in social work from Hardin-Simmons University, a master’s degree in education from Ball State University, and an honorary doctorate in humanities from Coker College. Show Highlights: Belief comes from knowing who you are. -Stedman Graham The core of who you are is based on your passion, your talent, and your ability to take information and make it relevant to your heart and soul and transfer it to your mind so you become a thinking human being. -Stedman Graham If you never quit, you may not be the strongest or the smartest, but the answers will reveal themselves along the way. -Stedman Graham It's not about how the world defines you; it's about how you define yourself. -Stedman Graham Create a system or process for yourself to continually improve based on the core of who you are. This is your foundation for learning, growing, and developing. -Stedman Graham You're looking for the dream on the outside but it starts on the inside. -Stedman Graham Vision allows you to see beyond yourself.
Mary Anne Em Radmacher's words are on walls around the world, used in speeches and newscasts, and featured in ceremonies that welcome life and celebrate all the occasions in between. Radmacher has designed thousands of products, written over a dozen books, curated the spoken word of a president, taught writing to populations from primary school to prison, and is walked daily by two fine dogs. She is in the Oxford Dictionary of American Quotations. Since 9/11, one of her poems has been featured on the engine doors of firehouses throughout the US. Show Highlights: Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says, "I'll try again tomorrow." -Mary Anne Em Radmacher Out of all of God's creations, the only animals that can put things into perspective are humans. -Dan Moore Every individual has the responsibility to be absolutely clear on their own talents, skills, and abilities. -Mary Anne Em Radmacher There's one person on the planet who can be an unfettered fan of your own work and it's you. -Mary Anne Em Radmacher You're lucky if you have a group of people around you to lean into the can instead of the can't, but at the end of the day, especially for an entrepreneur, it's the person you look at in the mirror. -Mary Anne Em Radmacher Every single setback has been the seed pot for a tree of success. -Mary Anne Em Radmacher I try to be in failure enthusiastically. -Mary Anne Em Radmacher Am I doing what matters? If so, am I getting ready to take an exit too soon? Or am I on the wrong road? -Mary Anne Em Radmacher I divide my life's purpose into four key categories and for each category, I identify three subsets. These are the measures by which I make decisions. -Mary Anne Em Radmacher Saying yes to the wrong things means I'm stealing someone else's opportunity. -Mary Anne Em Radmacher [Every morning] I read a quote, I identify three things I'm grateful for and three things I want to accomplish in the course of my day, and then I study something. And I make my bed! -Mary Anne Em Radmacher [Every night] I identify three things I'm grateful for and I say goodbye to something. -Mary Anne Em Radmacher Mary Anne's closing thoughts: If you're grieving, you're not out of aces. Your breath is a sure sign that there is opportunity waiting for you. Perhaps your skills have been under-assessed and it's time for you to look more broadly. Get a bigger picture of the things you may be capable of with the skillset that you have. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
Jim Fannin is America’s ZoneCoach®, coaching more champions in sports, business, and life than anyone on earth for over 40 years. As one of the world’s foremost thought leaders, he is more than a life, business, or sports coach. He is a "change your life" coach. With the ONLY proven blueprint for attracting the Zone mindset, Jim has helped transform millions of people's lives by providing proven tools and techniques to create simplicity, balance, and abundance. In 1974, Jim Fannin discovered five markers for “thinking like a champion” and attracting the peak performance mindset called the Zone in all aspects of life, business, and sports. They are self-discipline, concentration, optimism, relaxation, and enjoyment. Collectively they form the acronym S.C.O.R.E.®, which is the cornerstone of Jim’s teaching that unlocks one’s full potential. With proprietary research on intuition, visualization, and self-awareness, Jim customized his S.C.O.R.E.® Success System with its powerful 90-Second Rule™ tools and techniques for the world’s elite athletes, top executives, business owners, couples, parents, and students. Jim is a best-selling author, entrepreneur, premier platform speaker, life strategist, former professional tennis player and coach, educator, business consultant, podcast host, columnist, blogger, peak performance coach, and philanthropist. Show Highlights: Abnormal dreams require abnormal thinking. -Jim Fannin You have to think less, not more, but what you do think about has to be super positive. -Jim Fannin Be a Hall-of-Famer now before you ever reach the Hall. -Jim Fannin Visualization is the number one most important tool. -Jim Fannin 80% of the time we're visualizing the future or the past, and we're only visualizing the present 20% of the time.-Jim Fannin The best in the world don't go from A to B. They go directly to B. -Jim Fannin Be prepared to adjust or adapt but always adhere to your principles. -Jim Fannin The question mark is the greatest symbol in mankind. -Jim Fannin Walk the garden of your company. -Jim Fannin See it as if it's so. See it as if it will be. -Jim Fannin Think about what you think about, especially before you go to sleep at night. -Jim Fannin Being your genuine and unique self is what it's all about. -Jim Fannin Success is whatever you say it is. -Jim Fannin Jim's closing thoughts: Every thought you had today, when you go to bed, your subconscious records it and plays it once at night to store the info. Whatever you think or feel in the last thirty minutes before you fall asleep, your subconscious records it, just like every other day. There's a data dump and it downloads it but it doesn't replay it once, twice, or ten times. In those last thirty minutes, whatever you think or feel is replayed 15–20 times while you're sleeping. After a period of 7 to 10 days, it puts pressure on the subconscious to manifest this into physical reality. This happens whether the thought is good or bad; your subconscious doesn't care. The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!