The eLearning Coach Podcast

  If we want to facilitate behavior, performance and attitude changes, than we need to spend more time and effort thinking about the psychology of the audience members we are designing for. In this session, I speak with Victor Yocco, PhD, about some of the psychological principles that impact design. Victor is the Research Director at Intuitive Company. He works with clients in diverse fields applying principles of psychology and communication to improving products. He is also the author of, Design for the Mind: Seven psychological principles of persuasive design. You can get a 39% discount when purchasing this book from the publisher. Use the discount code yoccomupad and this link: https://www.manning.com/books/design-for-the-mind. Enjoy the conversation! WE DISCUSS: * Relationship between psychology and design * Value of interviews, observations and co-designing * Psychology of changing attitudes * Psychology of decision making * Primacy effect * Extrinsic and intrinsic motivation * Influence and persuasion * Influence through visual design * Social influence and learning (Social Identity Theory) TIME: 39 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * Victor's website: http://www.victoryocco.com/ * Victor's book: https://www.manning.com/books/design-for-the-mind  (use code yoccomupad for 39% discount) * Academic journals and papers by Victor Yocco: http://www.victoryocco.com/academic/ //

How often do we look at the actions, thoughts and feelings of learners over time to better understand what they experience while they are working, using a learning management system, taking a course or seeking support and help? In this episode, I interview Jim Kalbach, author of Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams. Jim entered the design world as an information architect and has worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He is currently Head of Customer Success at MURAL.  WE DISCUSS: * What a user experience map is and what it can include * How to categorize and diagram actions, thoughts and feelings * How to identify a user's feelings during an experience * How experience maps foster important conversations * How Jim got interested in experience maps * Aligning experiences to the organization * Choosing the right map for the problem * Using constraints to understand a problem: point of view, scope and focus * Five phase process for mapping * Maps for learning experience design * Tools for creating user experience maps * Mental model maps TIME: 32 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * Mapping Experiences by Jim Kalbach * Experiencing Information: Jim's website * MURAL: Cool collaboration tool and where Jim works * Touchpoint Dashboard: Customer journey management software Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//forms.aweber.com/form/66/775275066.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-v9wwc4idc"));

Roddy Roediger, PhD, is a psychology researcher, distinguished professor and Dean of Academic Planning at Washington University in St. Louis. He is the co-author of Make It Stick: The Science of Successful Learning and has edited or co-edited ten other books. His research has centered on human learning and memory and he has published about 300 articles and chapters, mostly on various aspects of cognitive processes involved in remembering. His recent research has focused on illusions of memory (how we sometimes remember events differently from the way they actually occurred); effects of testing memory (how retrieving events from memory can change their representation, often making them more likely to be retrieved in the future). WE DISCUSS: * How cognitive psychology defines learning * Common misconceptions about learning * How re-reading and review doesn't work for retention * Why retrieval practice works * How higher order thinking skills integrate with retrieval practice * Retrieval practice and learning transfer * Simulations * Study groups * Interleaved and spaced practice versus massed practice * Memory consolidation * Benefits of making learning difficult * Neuroplasticity TIME: 35 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * Roddy Roediger's Washington University page * Retrieval Practice Website * Make It Stick on Amazon * Make It Stick Website * SuperMemo * Knowledge Factor Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//forms.aweber.com/form/66/775275066.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-v9wwc4idc"));

Will Thalheimer, PhD, cares about improving the products that learning professionals create. He has spent years exploring the best ways to conduct course evaluations and has compiled his findings in an excellent book, Performance-focused Smile Sheets: A Radical Rethinking of a Dangerous Art Form. Will has worked in the learning-and-performance field for 30 years—as a trainer, instructional designer, simulation architect, project manager, business product line manager, speaker, writer, researcher, and consultant. Forming Work-Learning Research in 1998 to build bridges between research and practical wisdom, Will works to provide the workplace learning-and-performance field with research-based information, simultaneously helping clients create and deploy radically more effective learning interventions. WE DISCUSS: * Importance of measurement and evaluation for instructional designers * Correlation between smile sheets and learning * When to get feedback during the instructional design process * Different ways to get feedback * Smile sheets defined * Problems with traditional smile sheets * Solutions to the problems with traditional smile sheets * Types of questions and responses that work and don't work * Four pillars of learning effectiveness * The kinds of questions that allow us to get feedback on learning effectiveness * The deeper message that smile sheets send * Creating evaluation questions for low reading levels * Delayed smile sheets * Wow! TIME: 24 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found] RESOURCES: * Performance-focused Smile Sheets: A Radical Rethinking of a Dangerous Art Form by Will Thalheimer * Will at Work Learning: Will's blog * Smile Sheets: Book Website * Work-Learning Research: Will's Consultancy * Submit a smile sheet question to get evaluated by Will Leave your comments about the podcast below. Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//forms.aweber.com/form/66/775275066.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-v9wwc4idc"));

Learning experience designers handle all types of content for a wide variety of uses, from formal courses to performance support aids. Organizing this information for learning and/or quick access is crucial. If you determine the purpose of the content, how it will be used, and the nature of the content itself, you can choose the most effective strategy to meet the needs of the audience. This podcast explains different strategies so that your choices can be intentional. If you have other strategies for organizing content, please share them in the Comments section below. I DISCUSS: * Purpose of intentionally choosing an organizational strategy * 12 different strategies for organizing content TIME: 11 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * 10 Ways to Organize Instructional Content * Ways to Organize Information * Chunking Information for Instructional Design * The Information Design Handbook by O'Grady & O'Grady * Design for Information (relevant to visual information) by Meirelles * Information Architecture: For the Web and Beyond by Rosenfeld, Morville & Arango Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//forms.aweber.com/form/66/775275066.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-v9wwc4idc"));

Marcia Conner has spent a lot of time exploring how social learning benefits organizations and individuals. She is the co-author of The New Social Learning: Connect, Collaborate, Work (the second edition was recently published), author of Learn More Now and co-author of Creating a Learning Culture.  Marcia spent twenty years working as a "corporate fixer," helping organizations reinvent the cultural practices and policies that prevent people from doing what needs to be done–individually and collaboratively. She currently is focused on helping entrepreneurs who want to do world-changing work. She describes herself as an impactrepeneur. WE DISCUSS: * Social learning as a shift in how we do work * Why social learning is not a training tool * Impact of technology on learning with others * How learning socially is vital to who we are * How connecting and collaborating has changed in the past several years * What an effective learning culture looks like * Why measure social learning and how to measure it * How YOU can foster a learning culture TIME: 23 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * Marcia Conner: Marcia's website * Marcia on Twitter: @marciamarcia * The New Social Learning 2nd edition * Interview with Jay Cross How do you benefit from connecting, sharing and collaborating at work? Share in the Comments section below. Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//forms.aweber.com/form/66/775275066.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-v9wwc4idc"));

You may think that accessible designs are only for people with disabilities. Actually, accessible designs are for diverse groups, such as people who are limited to using low bandwidth, people who may not be fluent in the language, as well as people who are using a mobile phone to access the Internet. In this conversation with accessibility and usability specialists Sarah Horton and Whitney Quesenbery, they explain how all users win when we design for accessibility first. And how Universal Design is the path that provides the best access to digital products for the widest audience. Sarah is a consultant for strategic planning for websites and web applications. She also does accessibility and usability reviews. Sarah has written several books on topics from web design to accessibility for the web. Whitney brings user research insights to designing products where people matter. She has written two other books on user experience and is co-director of the non-profit Center for Civic Design, working with election officials on usability and design of ballots and other election materials. WE DISCUSS: * The story behind A Web for Everyone * Why accessibility should be part of design and not just a legal mandate * Difference between accessibility and universal design * Spectrum of accessibility strategies * Common problems people have with web accessibility * Designing with an "accessibility first" strategy * How usability testing makes designs more effective * Web standards and standards for authoring tools and authoring tool vendors * Guidelines for visual presentation of content TIME: 35 minutes TRANSCRIPT: Download the [Download not found]. RATE: Rate this podcast in iTunes RESOURCES AND LINKS: * A Web for Everyone by Sarah Horton and Whitney Quesenbery (Use Code AWFE for 20% off when you buy from Rosenfeld Media) * Sarah Horton Design (Sarah's website) * WQUsability (Whitney's website) * Web Accessibility Initiatives (WAI) Easy Checks * Web Content Accessibility Guidelines (WCAG) * Authoring Tool Accessibility Guidelines (ATAG) Get the latest articles, resources and freebies once a month plus my free eBook, Writing for Instructional Design. SEND EBOOK NOW

When designing or developing an online course or app, how much effort do you put into the small interactive details? In this episode, I chat with Dan Saffer about the surprising  importance of those little details. Dan is Creative Director of new products at Jawbone, where he designs next generation products and services for wearables and consumer electronics. He is a well-known interaction designer and the author of four books on design, including Microinteractions: Designing with Details. WE DISCUSS: * Difference between microinteractions and regular interactions * Look and Feel and what it really means * A model of microinteractions: trigger, rules, feedback, loops or modes * How to put a little personality into your feedback * Little interactions that bring pleasure and/or pain * Why context and user goals are key to good design * How to know whether your design is creating a positive experience * Tools for designing microinteractions * Creating a style guide for microinteraction styles TIME: 25 minutes RATE: Rate this podcast in iTunes. TRANSCRIPT: Download the [Download not found]. RESOURCES: * O Danny Boy: Dan Saffer's Website. Be sure to check out his books and articles. * Microinteractions: Designing with Details by Dan Saffer * Little Big Details: a community collection of microinteractions * Design A Day: some designs Prototyping Tools * Invision * Pixate * Proteo Get smart about online learning with The eLearning Coach Newsletter delivered to your Inbox every month. Ideas-articles-freebies-resources.

Are you curious about the future of instructional technology and learning? Abbie Brown, Ph.D., and Tim Green, Ph.D., make it a point to follow the trends and issues in our field—from the latest technologies to new research. Together, they produce the Trends & Issues in Instructional Design, Educational Technology and Learning Sciences Podcast. Abbie Brown is Professor at East Carolina University, teaching in the Instructional Technology Program. He specializes in instructional media production and online learning environment design, and provides consultation and workshops. Dr. Brown was Editor-in-Chief of the journal, TechTrends from 2009 to 2012. Tim Green is a professor of educational technology and teacher educator at California State University, Fullerton. For five years he served as the Director of Distance Education at CSUF. He is the author of numerous articles and books, as well as a presenter, on the integration of educational technology, instructional design, and online distance education (see Resources below). He consults with and provides professional development to schools and districts. WE DISCUSS: * Difference between Augmented Reality and Virtual Reality * Mixed reality * Google Glass for the workplace (and use cases) * Microsoft's HoloLens * Future of wearables as a learning technology * Learning trends associated with mobile devices * How 3D printers can expand cognitive capabilities * Trends in Learning Management Systems * Trends in games and gamification * Research in brain activity * Mr. Spock TIME: 33 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * The Ed Tech Doctor: Tim Green's website * @edtechdoctor (Tim Green on Twitter) * Abbie Brown's Website * @abbiebrown (Abbie Brown on Twitter) * Podcast: Trends & Issues in Instructional Design, Educational Technology and Learning Sciences Podcast * Flipboard: Trends & Issues in Instructional Design, Educational Technology and Learning Sciences * HoloLens * Minecraft HoloLens Demo * Essentials of Instructional Design (Brown & Green) Get smart about online learning with The eLearning Coach Newsletter delivered to your Inbox every month. Ideas-articles-freebies-resources.

Today's learning environment is wide open. We can choose from a multitude of technologies, modalities and techniques. But what's the best way to design in this new environment? In this episode, I chat with Jennifer Hofmann, who offers lots of tips and insights for designing blended learning. Jennifer is the president of InSync Training, LLC, a consulting firm that specializes in the design and delivery of virtual and blended learning.  She was featured in Forbes Most Powerful Women issue and has led InSync Training to the Inc. 5000 as the 10th Fastest Growing Education Company in the U.S. in 2013. She is also the author of several books, her latest being Blended Learning (What Works in Talent Development). Follow Jennifer on Twitter @InSyncJennifer. WE DISCUSS: * Where we went wrong with blended learning * Evolution of blended learning * Why the blended learning concept is growing * Challenges of designing with blended learning * What makes a learning experience authentic * Four-step process for creating blended learning * Common mistakes to avoid when designing blended learning * Tips for people who are designing a program for the first time TIME: 30 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES AND LINKS: * InSync Training (Jennifer's company) * Body Language In The Bandwidth (Jennifer's Blog) * Blended Learning (What Works in Talent Development) * White Paper: Blended Learning Instructional Design Get smart about online learning with The eLearning Coach Newsletter delivered to your Inbox every month. Ideas-articles-freebies-resources.

If you want to know something about authoring tools, Joe Ganci is usually the person to ask. eLearning Joe has a computer science background and has been designing and developing eLearning for many years. He is also adept at explaining and reviewing eLearning development tools and has a regular column (Toolkit) in Learning Solutions Magazine. In this session, we discuss the strengths of many authoring tools. This is important, because as Joe points out, designers should select the best tool for creating the most effective and engaging learning experience, rather than attaching to an application as though it is a political party. WE DISCUSS: * A brief history of authoring tools * Difference between authoring tools and programming languages * Types of authoring tools * Strengths of some of the most popular tools * When IDers shortchange the learner * Cloud-based authoring tools * Responsive design and authoring tools * Tips for designing mobile learning * Joe's mystical predictions for the future of authoring tools and learning TIME: 34 minutes TRANSCRIPT: Download the [Download not found]. RATE: Rate this podcast in iTunes RESOURCES AND LINKS: * eLearning Joe: Joe Ganci's website * Toolkit: Articles by Joe Ganci in Learning Solutions Magazine eLearning Development Tools Discussed: * Articulate Studio * Adobe Presenter * iSpring * Articulate Storyline * Adobe Captivate * Trivantis Lectora * BranchTrack * DomiKNOW Claro * Skilitics Interact * Zebra Zapps * Adapt * GoMo Get smart about eLearning with The eLearning Coach delivered to your Inbox every month. Ideas-articles-freebies-resources.

In this conversation with Jane Bozarth, PhD., we talk about the benefits of showing your work to the individual, one's colleagues and the organization. Jane relates many 'show your work' stories that will inspire you to adopt this mindset. By the end, you'll understand why showing your work is one of the most effective strategies for working and living. Jane Bozarth is the eLearning Coordinator for the North Carolina Office of State Personnel. She is the author of many books, including Show Your Work. Jane also serves as one of the moderators of the popular weekly Twitter event #lrnchat, WE DISCUSS: * How 'Show Your Work' turned into a book * Difference between tacit and explicit knowledge * Benefits to employees, colleagues and the organization of showing one's work * Dealing with privacy and proprietary concerns * How to think about tools for showing your work * Metacognition: how showing your work can make you more aware of your mental processes * Why experts are a dying breed * What motivates people to share and show what they know * Common mistakes in showing your work (spoiler alert: don't expect much here) * How an organization can encourage staff to show their work TIME: 38 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES AND LINKS: * Show Your Work by Jane Bozarth * Bozarth Zone: Jane's blog * Learning Solutions: Articles by Jane Bozarth * Your First Day: Pinterest page to help new employees where Jane works * #lrnchat on Thursdays @8:30pm Get smart about eLearning with The eLearning Coach delivered to your Inbox every month. Ideas-articles-freebies-resources.

Digital badges are bound to become increasingly important in the years to come. If you have a vague understanding of digital badges and are wondering how learners can benefit from them, you'll want to listen to this episode. I interview Jon Aleckson, PhD, and Andy Hicken, PhD, from Web Courseworks. They have a good sense of what's going on in the digital badge space right now. You'll learn how digital badges will be used to validate learning, what needs to be done to further adoption and the current state of the technology. WE DISCUSS: * What micro credentials are * Where digital badges fit in * Why micro credentials are needed * The psychology underlying digital badges * What gives a digital bad or micro credential meaning * Standards that are emerging * Use cases when digital badges have value * What will drive adoption of digital badges * Mozilla Open Badges * Interoperability of xAPI and Open Badges TIME: 29 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES AND LINKS: * Managing eLearning (the blog at Web Courseworks) * Web Courseworks (where Jon and Andy work) * ASTM International Standard: New Practice for Achievement-based Digital Badges * Mozilla Open Badges * Mozilla Backpack * xAPI * The Limitless Possibilities of xAPI (podcast) Get smart about eLearning with The eLearning Coach delivered to your Inbox every month. Ideas-articles-freebies-resources.

We know that mobile learning is more than eLearning on a phone, but what is it? Are there easy ways to help employees use mobile to enhance their work experience? These and other topics are discussed in this interview with Chad Udell, managing director at Float Mobile Learning. Chad designs, develops and manages interactive Web and mobile projects. He is also the author of two books about mobile learning: Mastering Mobile Learning (co-authored with Gary Woodill) and Learning Everywhere. If you are looking for ways to improve performance and efficiency in the workplace, this podcast is a must-listen! WE DISCUSS: * A better definition for mobile learning * Five types of mobile learning: convert, capture, communication, computation, contextual * Why mobile can solve problems before mistakes occur * Biggest mistakes people make with mLearning * Tools for implementing mobile experiences * Some inexpensive ways to implement mobile * Understanding responsive design * Future of mobile learning in the workplace TIME: 31 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * Float Mobile Learning * Mastering Mobile Learning by Chad Udell and Gary Woodill * Learning Everywhere by Chad Udell * Designing mLearning by Clark Quinn * Bootstrap * Foundation * Angular.js Share how you are using mobile learning experiences at your workplace in the Comments section below. Keep up with your field! Get The eLearning Coach delivered to your Inbox every month, with ideas, articles, freebies and resources.

Whether you fell into instructional design by accident or purposefully sought out a career designing learning experiences, you'll enjoy this conversation with Cammy Bean. Cammy is the author of The Accidental Instructional Designer and Vice President of Learning Design at Kineo. Having taught many workshops, Cammy is in tune with the needs and questions that people have about designing effective learning experiences. She writes and speaks about ways to avoid the dreaded type of eLearning that puts audiences to sleep. WE DISCUSS: * Who is an accidental instructional designer * How to work with subject matter experts (SMEs) * Three approaches or categories of learning design based on the course goal * Strategies to use for each approach: information awareness, building skills and knowledge and problem-solving * Using the advertising model, AIDA, for sustaining attention * How to avoid clicky-clicky-bling-bling * Tips for writing learning content * Future of workplace learning TIME: 27 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: * The Accidental Instructional Designer: Learning Design for a Digital Age by Cammy Bean * Cammy Bean's Learning Visions: Cammy's website * Papers, resources and guides from Kineo Don't miss a thing! Get The eLearning Coach delivered to your Inbox every month, with ideas, articles, freebies and resources.