The ButtonClick Admin Podcast  | For Salesforce Admins, Developers, and Executives show

The ButtonClick Admin Podcast | For Salesforce Admins, Developers, and Executives

Summary: The ButtonClick Admin podcast shines the light on real Salesforce Admins solving problems with clicks and not code. This 20 minute weekly podcast hosted by Salesforce MVPs Mike Gerholdt and Jared Miller feature a talk show format along with talented Salesforce Admins who are solving real problems in the cloud by implementing Enterprise CRM solutions and having fun doing it.

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  • Artist: Mike Gerholdt and Jared Miller
  • Copyright: Copyright © ButtonClick Media, LLC.

Podcasts:

 Becka Dente on Giving back to the Community using Salesforce | File Type: audio/mpeg | Duration: 17:38

This week Becka Dente returns to talk about the charity work she does and how she serves her community better all the while using Salesforce to track her progress, contacts, and donations. This is a perfect episode to follow up from last week where we talked to the Salesforce foundation. In this episode Becka shares with us how she uses a Developer edition org to manage her events, contacts, and  donations. What a fun way to hone your Salesforce skills and give back at the same time! Can you believe that Becka is close to raising almost $10,000 for the Leukemia & Lymphoma Society?! We want you to support Becka's cause and push her way past that mark by click in the link and donating what you can - http://pages.teamintraining.org/ma/boston14/becka We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Jennifer Phillips on the Salesforce Foundation | File Type: audio/mpeg | Duration: 30:28

Jennifer Phillips is a Senior Customer Success Manager for the Salesforce.com Foundation. The Salesforce.com foundation is the philanthropic arm of Salesforce.com. Jen has been involved with CRM systems and Salesforce.com from a Manager, Director, and consultant positions in her previous careers. We speak with Jen about how she started with Salesforce, her passion for the application and the community, and the Salesforce.com Foundation. There are so many ways for our audience to use their skills to become a "digital volunteer." We learn from Jen how someone can start getting involved individually and also if you belong to a company who would like some help, she tells us about this site,http://www.salesforcefoundation.org/volunteers/probono/. If you are looking for more information or a link to the Higher Education Summit - http://www.salesforcefoundation.org/events/higher-education-summit-2014/ Jen is a passionate and motivating person and we are so happy she joined us for the podcast! There are tons of ways for us to help people, we hope this episode can point you in the right direction. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 A hostful episode! | File Type: audio/mpeg | Duration: 20:01

This week on the ButtonClick Admin Podcast we are having a hostful episode. As we look back at our 70 episodes, we talk about some of our funny moments (while adding to them), some of the things we have had to do to get a podcast recorded, and we talk Salesforce (of course)! We are on the heels of the Spring 14 release exam so we talk about some tips to test your knowledge and help you pass. Mike just came back from the Custom Company Tour in Chicago and we hear from him why you should go and who you should take. Be sure to check out the rest of the Salesforce events here http://www.salesforce.com/events/ Lastly - who can forget that Dreamforce registration opened up? Our advice (besides going): Get your hotel room fast! Are you getting ready for Dreamforce? We are! https://www.youtube.com/watch?v=SSS0MQPwM4Y&feature=youtu.be We owe a big thank you to everyone who has made our last 70 episodes possible! Thank you to our guests and our listeners... what an awesome community! We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 It’s a Salesforce Community Party! | File Type: audio/mpeg | Duration: 26:29

The Salesforce community is growing at a rapid pace, with over 1 Million members in the success community it's only picking up pace. In order to keep up with all the great work that the community is doing the Salesforce team is growing and we want to introduce you to the team that supports us in the community. In addition to talking to the new staff we also talk about how Salesforce has moved the Dreamforce Community to the Success Community. And the massive innovation of moving Erica's team to products because we are all passionate about Salesforce products.  Erica Kuhl Community and Social Media enthusiast with 8+ years in the space. Responsible for a community with over 975,000 users, 250,000 unique logins a month and 25,000 posts and comments per month. Created and run a world-class Salesforce MVP program for the top 1% of our community members across all of our social channels including Answers, User Groups, Twitter and Facebook. Matt Brown Advocacy Program Manager at Salesforce, working primarily around the Salesforce MVP program and User Groups. Need I say more? Molly Masterson Advocacy Program Coordinator at Salesforce working out of the SF office at One Market Plaza. Focusing on MVPs and User Groups. Coming from a background in marketing, community building, large-scale events, and corporate communications. Interests include charcuterie plates and the great outdoors! Past positions include Corporate Sponsorships with the Boston Red Sox and Event Manager for Food Truck Festivals of New England. Follow her @mollymass  Phoebe Venkat As Director of Community Engagement at salesforce.com, Phoebe’s responsible for creating, implementing, leading, measuring and improving programs that engage and empower our Success Community. She’s the new "face" to the Success Community and the voice of the customer back to salesforce.com. Prior to joining salesforce.com, Phoebe was Director of Enterprise Social Collaboration at ADT responsible for leading adoption, community management, engagement and communications strategies for ADT’s Chatter network. She’s nuts about comedy (Ricky Gervais, Louis C.K.), music (everything from Wu-Tang Clan to Nina Simone) and reading (Godin rocks). This Jersey girl currently lives in South Florida and can't wait to make the move to the San Francisco Bay Area soon! Kristie Garafola As Director of Community Enablement at salesforce.com, Kristie's immediate will be to focus on creating a stronger process and engagement framework to help channel Idea Exchange feedback into our product strategy. Prior to her current role, she drove our Feature Retirement strategy, working cross functionally with Products, CFL and other departments to successfully retire features with minimal customer impact and internal disruption. Kristie has also held roles as a Premier Support Manager and in M&A and Strategy We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Joshua Gray on Oracle and BigMachines | File Type: audio/mpeg | Duration: Unknown

This week on the podcast we are lucky enough to talk to Joshua Gray, VP Development at Oracle, about the substantial investment Oracle is making in the Cloud. Now,  Joshua has a pretty impressive background- former consultant at The Boston Consulting Group, Deputy Director Chicago Public Schools, Adjunct professor at DePaul University, and worked at BigMachines before it was acquired by Oracle. If you are a Salesforce Admin and you wondered- like Jared an I did- what CPQ is and why you should care about it, this episode is for you! Not only do we talk about career transitions of moving from a small company to a large company but Joshua gives us some really good information that makes it easy to understand what CPQ is and why you should look at it versus the native salesforce quoting application. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Kyle Porter at being great at Sales | File Type: audio/mpeg | Duration: 25:54

This week on the podcast Kyle Porter, CEO and Founder of SalesLoft shares with us his story to the cloud and Salesforce. SalesLoft searches through social profiles on the web to find you the exact prospects you're looking for. Kyle was formerly the co-founder of B2BCamp which was a participant led community that focused on modern B2B sales and marketing topics. So with information about your prospects, customers, and competitors so readily available how to gather the information you need? Kyle gives us insight into what SalesLoft can do for Salesforce and how it can improve your Salespeople. If you are an Admin this episode will help you get up to speed on understanding sales, the mind of the sales person and what a sales person needs to be productive. Now, when you finish with this episode be sure to check out Kyle's blog and his video series And if you are listener who seems to drop off early, stay tuned to this episode. Kyle gives the ButtonClick Admin listeners a gift in this episode. Not to mention you find out why there is a hippo in this episode chasing a guy. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Katie Herstein on creating user videos | File Type: audio/mpeg | Duration: 28:39

This week on the podcast we talk to Principal and Owner of Elucidate, Katie Herstein about the value of creating great user videos. Katie has a Master's in technical communication and her company specializes in creating video training for Salesforce. This is a must-listen-to-episode for any admin struggling to get users trained in a consistent and efficient manner. Katie shares with us her tips for creating great user videos as well as her approach to working with companies to ensure that an entire training plan is well executed. You can follow Katie on twitter: @KatieTrains We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Shell Black on consulting and whiteboards | File Type: audio/mpeg | Duration: 33:43

Shell Black started consulting on Salesforce.com in 2005 and instantly fell in love with the platform. What started as a passion to solve problems in the Cloud, soon became a business. ShellBlack.com, LLC was founded in 2010 with a simple mission – to help companies maximize their CRM investment by providing elegant Salesforce solutions that facilitate how they market, sell and support their customers. Shell Black was inducted as a Salesforce MVP in 2012 and has earned the following certifications: Salesforce.com Administrator, Developer, and Sales Cloud Consultant. In this episode we talk about how he learned and becomes successful in the Salesforce ecosystem. He is an active blogger and has also started the, "Shell Black Whiteboard." This is a series of videos where Shell talks about some standard Salesforce functionality using a whiteboard - a skill that he has found very helpful in his day job too. Similar to past guests, Shell loves his cars and car racing which we touch base with him on. Check out his blog and and the "Shell Black Whiteboard" at his website www.shellblack.com and you can follow him on twitter @shell_black. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Leah McGowen-Hare on the changing Admin demographic | File Type: audio/mpeg | Duration: 36:22

This week on the podcast Jared and I speak to Leah McGowen-Hare who is a Master Technical Instructor at Salesforce.com She provides expert guidance to students in a classroom environment on all aspects of the  Salesforce1 platform so they can build and customize business process applications. We continue to dig into the training aspect this week as Leah is a favorite trainer of many podcast guests and listeners. But we expand it even further to talk about Leah's work outside of the classroom and how she is bringing her passion for Salesforce to organizations to help diversify the Admin demographic.   I would encourage you to check out the organizations that Leah supports and offer your help as well- Girls who Code Black Girls Code Veterans to Work Bonus content in this episode! Do you have the podcast box app or the ButtonClick Admin app for Android? If so you get a bonus  discussion about Jared's first date. Don't have the app? Download it for $1.99 and unlock every episode of the ButtonClick Admin podcast. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 A conversation with John J Wall | File Type: audio/mpeg | Duration: 39:30

This week on the podcast John J Wall returns to talk about SXSW, Marketing and his audio book B2B Marketing Confessions. It's a great book and John, Jared, and I have a great conversation about the state of marketing and look ahead to predict what we think Salesforce will do at Dreamforce this year. Oh and if you are a blogger, or just generally interested in social media we cover #blogchat hosted by Mack Collier. For more information - http://www.mackcollier.com/social-media-library/what-is-blogchat/ BUT HOLD THE PRESSES! As a Salesforce Admin John's book is a must listen to! What's the Truth About Marketing? Contrary to the popular belief that marketing is advertising, listen to the confessions of an insider to learn how marketing affects every step of the customer lifecycle. From product design, to building awarness, selling, and keeping customers happy, this book covers all the basic principles and gives you tactics, tips and tricks to succeed (including best practices for Salesforce.com)! Bonus content in this episode! Do you have the podcast box app or the ButtonClick Admin app for Android? If so you get a bonus 4 minute discussion about SXSW during this episode. Don't have the app? Download it for $1.99 and unlock every episode of the ButtonClick Admin podcast. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Kyle Roche on connecting everything | File Type: audio/mpeg | Duration: 33:22

This week on the ButtonClick Admin podcast we chat with Kyle Roche, CEO of 2lemetry. This episode is all about the internet of things. Kyle started as a consultant and now has his own Startup that specializes in everything for tracking real things in the world and talking back to the cloud. Kyle really does a good job educating us on the internet of things by talking about how his company helps the enterprise track engine information in trucks, the temperature of wine while it's shipped, and the cool project they did with the Denver Broncos. We even venture down the path of RFID chips and proximity sensors. If you want hear about the future, this episode is one that will really open your eyes to the wonderful advances we are making - I think jetpacks are just around the corner. Follow Kyle and 2lemetry on twitter @KyleMRoche @2lemetry And their Vimeo channel- http://vimeo.com/user19500317 We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/ Get Exclusive Extras with these Apps

 Chad Meyer on Effective Case Management | File Type: audio/mpeg | Duration: 24:58

This week on the ButtonClick Admin podcast we chat with Chad Meyer, who is the CEO of Internet Creations, a company whose goal is to help their clients exploit the benefits of technology, and avoid the perils, by delivering best-of-breed solutions backed by comprehensive support. Did you know that when Service Cloud got it's beginnings it was called Supportforce? This episode is all about Service Cloud! Chad and I dive into the following questions: What is a case? What are some best practices for getting started with Cases in your organization? When do you create a case and what are some best practices around case creation? And when is it an activity? And we can't have a support episode without talking social media. Chad talks us through implementing service cloud and when we can start looking at Facebook cases. Finally Chad helps us decipher the differences in licenses. Here are the links to the apps Chad mentions CronSights Handle Time Metrics https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001gZ0hEAE Change Case Ownership Plus https://appexchange.salesforce.com/listingDetail?listingId=a0N30000008Z4H9EAK And you can follow Chad on twitter: @chadmeyer_ic We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

 Cirrus Insight on Gmail integration | File Type: audio/mpeg | Duration: 27:47

This week on the podcast we talk to Brandon Bruce and Ryan Huff from Cirrus Insight. Learn about the origins of how Cirrus got started and why they took on building a Gmail integration to Salesforce. We also talk about what an SDK is for those that are non-developers and the Stripe SDK that Cirrus built. Then we wrap everything up with a discussion about the Cirrus mobile app. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

 The return of SteveMo | File Type: audio/mpeg | Duration: Unknown

This week on the podcast the one and only SteveMo returns! Steve Molis is a Salesforce Admin and Application Developer at Epsilon. He is by far and away the most active contributor to the Salesforce Answers community. He is a multi-session presenter at Dreamforce, and quite possibly the most anticipated guest to be on the podcast. In Steve's return to the podcast Jared and I have a more casual conversation where we find out what Steve has learned after reading 28,000 answers. Steve gives us his take on what improvements he would like to see to the answers community as well as his take on the Salesforce MVP program. We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it. Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

 Salesforce talking about Spring 14 | File Type: audio/mpeg | Duration: Unknown

This week on the ButtonClick Admin podcast we talk to Ally Witherspoon and Samanthia Achuff from salesforce.com about how Spring 14 Release. Of course they come loaded with tons of information and a link for the Release Readiness LIVE webcast! -https://www.salesforce.com/form/event/webinar-salesforce-spring-14.jsp For all of you who have struggled with the sandbox preview, the lengthy release notes, and/or release training, this podcast is a must listen. Samanthia and Ally will share best practices and tips and tricks, so you can make sure you’re navigating the release cycle with ease and taking advantage of all the new features. And if you’ve already dove into the Spring ’14 release notes, you will want to tune in to hear about their favorite features. Ally Witherspoon Associate Manager, Release Marketing Ally works on the Corporate Messaging team at salesforce.com and manages release marketing. Three times per year, when new features are rolled out, she is responsible for communicating the features and their benefits to customers in a variety of mediums. Prior to Salesforce, Ally worked for several startups in the Bay Area where she was a salesforce.com customer and evangelist and had the unique opportunity of working with Salesforce’s products through a marketing lens. Now she gets to put her experience to good use, ensuring customers are release ready so they can make the most of each Salesforce release. Samanthia Achuff Customer Success Strategy Manager  Samanthia Achuff, Customer Success Strategy Manager at salesforce.com is a innovatively-driven business executive and technical contributor, with more than 10 years of experience building business units where people, processes and systems result in increased efficiency, revenue and customer retention. With more than 10 years in the CRM business, Samanthia has spent the last 3 years working at salesforce.com, advising customers to help them drive to a successful Salesforce implementation with high user adoption and value for executives.  She now moderates in the Success Community for Salesforce, continuing to help customers be successful with their Salesforce needs. You can follow Salesforce on twitter at @Salesforce To join our community group, log in to success.salesforce.com and join the group accessed by the link below: Success – Release Readiness Community Spring ’14 Resources: Release Site Release Dates Release Notes Release Preview Sandbox Preview Instructions Pre-Release Sign-Up Demos Developerforce Release Training Support Known Issues Click on the logo to listen & subscribe RSS Feed:  http://buttonclickadmin.com/feed/bcapodcast/

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