Ecommerce Podcast : Hear from Ecommerce Experts and Learn How to Succeed in Online Retailing

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, talks with Halley Silver, Director of Online Services at King Arthur Flour, a retailer for flour and baking products. Halley discusses how one of America’s oldest companies uses technologies to sell products online and interact with customers through social media and their online community. She also explains how they are currently working on responsive design for their mobile site and some of the challenges they have faced with programming. Tune in to find out more! Length: 18 mins 16 secs Transcript: Halley Silver from King Arthur Flour

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, talks with Mike Stearns, Ecommerce Manager at Tea Collection, an online retailer and wholesaler for baby, toddler, and children’s clothing. Mike discusses one of Tea Collection’s main focuses is to continuously improve conversions and some of the techniques they are using to grow their online store, as well as, their current and future plans to drive more traffic to their site. Tune in to find out more! Length: 16 mins 27 secs Transcript: Mike Stearns from Tea Collection

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, talks with Josh Wood, co-founder and VP of Operations at Ozbo, an online retailer for various household products. Josh discusses some of the challenges a growing online retailer faces and how Ozbo is working to overcome those obstacles. He also mentions some of the service providers his company uses and how those technologies are helping to increase sales. If you will be attending Shop.org 2012, make sure to attend Josh’s session in the Big Ideas Theater on Tuesday September 11 at 1:15pm. Tune in to find out more! Length: 22 mins 37 secs Transcript: Josh Wood from Ozbo

In this epidsode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Kent Allen, Principal of The Research Trust, designing content marketing programs for technology companies and digital commerce strategies for Fortune 5000 firms. Kent discusses how service providers can best engage with etailers and how those providers can help break through all the marketing “noise”. He further explains what changes in ecommerce he is predicting over the next twelve months which include globalizing, big data analysis for small-mid size etailers, and continuing developments for mobile. Tune in to find out more! Length: 32 mins 38 secs Transcript: Kent Allen from The Research Trust

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews George Michie, CEO of The Rimm Kaufman Group, provider of data-driven online marketing solutions to online businesses. George discusses the challenges with attribution for multichannel companies and how they can handle some of those complicated online and offline interactions. He also touches on the value of knowing the products with higher margins and how it will pay off to be more aggressive with paid search ads for those products over others. Tune in to find out more! Length: 23 mins 31 secs Transcript: George Michie from The Rimm Kaufman Group

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Laura Santos, Marketing Manager of Envelopes.com, a leading supplier of plain and printed envelopes to businesses, organizations, and individuals. Laura explains how Envelopes.com is attracting customers to their site through paid search, text ads and display ads as well as putting some focus on remarketing for abandonment. Laura also discusses an upcoming feature to Envelopes.com that will allow their customers to personalize and design the products they are purchasing. Tune in to find out more! Length: 22 mins 36 secs Transcript: Laura Santos from Envelopes.com

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Justus Wilde, Online Strategy Director of Amblique, a digital agency providing ecommerce solutions, content management systems, search engine optimization, and search engine marketing. Justus discusses the difficulties retailers are having measuring attribution for their in-store and online purchases when channels are blurring together. He also touches on mobile shopping and how retailers should be aware of what devices their customers are using, whether phone or tablet, and optimize the retail site to suite the customers’ behavior. Tune in to find out more! Length: 22 mins 9 secs Transcript: Justus Wilde from Amblique

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Grant Arnott of Power Retail, a news and information resource for the online retail industry. Grant discusses the general state of the online retail industry presently in Australia and how Australian retailers should react to the new trends and innovations occurring globally in ecommerce. As retailers are putting a larger focus on their ecommerce store, Grant explains the need to take a more omni-channel approach to ensure a seamless customer experience. Tune in to find out more! Length: 24 mins Transcript: Grant Arnott from Power Retail

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Chris Reighley, Director of Ecommerce at Totes/Isotoner a manufacturer and seller of rain and cold weather products. Chris discusses how having an online presence has helped them to better connect with their customers and to gain valuable feedback to improve their business. Over the past 2 years, their ecommerce site has grown tremendously from less than half a percent to just over 2% of their wholesale business. As they look to continuously grow in 2012, Chris shares some of the things Totes/ISOTONER will be doing online including 3 big trends: selling internationally, mobile, and user generated content. Tune in to find out more! Length: 25 mins 23 secs Transcript: Chris Reighley from Totes/ISOTONER

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Gil Levy, Founder and Managing Director of Ecommerce Partners a provider Internet marketing, website design and ecommerce solutions. Gil discusses the issue of businesses not allocating enough resources for ecommerce and why they need to commit time and effort to their site in order to see the impact they desire. He goes on to talk about how segmentation and personalization are simple strategies to implement and should be used more in ecommerce. Tune in to find out more! Length 23 mins 46 secs Transcript: Gil Levy from Ecommerce Partners

In this episode of the Ecommerce Podcast, host Shaun Ryan, CEO of SLI Systems, interviews Steve Groenier, VP Sales and Marketing of Artbeads.com an online leading supplier of beads and jewelry making supplies. Steve discusses ways Artbeads.com leverages paid search and social media to increase customer engagement and drive more visitors to their site. He goes on to talk about their continuous efforts to improve their user experience with ratings and reviews, product recommendation and site search. Tune in to find out more! Length 29 min 51 secs Transcript: Steve Groenier from Artbeads

In this episode of the Ecommerce Podcast host Shaun Ryan, CEO of SLI Systems, interviews Jamin Arvig, president and founder of WaterFilters.net a provider of residential and commercial water filtration products. Jamin discusses the benefits of not only selling water filter products, but providing an ongoing, personalized service to their customers to keep them coming back to the website. He explains how good customer service is key to retaining their current customers as well as acquiring new customers through "word of mouth". Tune in to find out more! Length 18 min 9 secs Transcript: Jamin Arvig from WaterFilters.net

In this episode of the Ecommerce Podcast host Shaun Ryan, CEO of SLI Systems, interviews Chad Coleman, Internet Marketing Manager of U.S. Toy, a multichannel retailer of educational toys and materials as well as novelty and party supplies. Chad discusses some of the challenges U.S. Toy faces with having three online stores. He explains how they recently started cross-linking their search results so visitors can see products available on their other sites. Tune in to find out more! Length 21 mins 40 secs Transcript: Chad Coleman from U.S. Toy