The Michelli Experience
Summary: Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr. Michelli and his company The Michelli Experience can be found at www.josephmichelli.com
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- Artist: Dr. Joseph A. Michelli
- Copyright: Copyright © 2018 Joseph Michelli. All rights reserved.
Podcasts:
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...
Dr. Michelli examines how leaders at Cincinnati/Northern Kentucky International Airport (CVG) survey customers to garner big data on traveler perceptions of their experiences in the airport environment.
In this week's episode, Dr. Michelli discusses customer experience lessons from an unlikely sector...
Dr. Michelli discusses iterative and future backward customer experience design...
In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.
