BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

It’s basic stuff : if you don’t have the correct address for a customer, you can’t send them invoices. If you don’t have the correct telephone number for a customer – you can’t call them. And if you don’t have the correct information about

It’s a nice problem to have:  your business is growing, profits are up, and customer orders keep coming in. But when companies experience rapid growth they can very quickly find that the way they’ve operated in the past can’t keep pace with the new business needs.

Catalent Pharma Solutions VP Global Operations on what sets their award winning programme apart Catalent Pharma Solutions – a service and manufacturing provider to the pharmaceutical industry – has had a continuous improvement program for the last three years and recently won

Risk comes with the territory when you’re deploying a new technology or rolling out a different way of doing things. The risk that it will fail, the risk that users will reject it, the risk that it runs over budget and will reflect poorly on you. And that risk is perhaps

If you’re a process professional, they’re a small but very important group of people to get to know - middle managers. Middle management is where your process improvement initiatives will either live or die as this powerful group of people translate what’s happening at

They manage our money. They give us loans. And they grease the wheels the global capitalism. But letting them do it are the bits and bytes of global computing power. So would banks do better if they thought of themselves more as technology companies rather than

The financial service industry was once seen as ultra-conservative and risk-adverse.  Your local banker would stare you down across the desk and stamp approved or declined on your mortgage application. But the industry – and the world - has come a long way since the bespeckled

It can be all too easy to get lost in details but it's especially important when you're improving processes to keep looking at the big picture. So how can you shift your focus to outcomes? In this Process Perspectives podcast Sofie Blakstad, CIB Programmes Director at

In this Process Perspectives podcast, Elias Alam, Managing Director of Minitab, discusses where some of the opportunities lie for the finance industry in Australia and how big data can be used to drive improvement.

Florida-based Moffitt Cancer Center has been annually ranked on U.S. News & World Report’s “America’s Best Hospitals” list of top cancer centers since 1999. But that’s not to say that there haven’t been some improvements needed along the

Experimentation may conjure up images of mad scientists in labs hunched over strange concoctions -  but it’s not just for scientists. Most of the world’s leading companies run experiments to help them make decisions about which course of action will yield best

Many businesses organizes themselves into function-based silos - marketing, sales, operations, IT, etc. But silos can become extremely damaging to the overall health of our organizations as employees become more committed to protecting their own kingdoms rather than the

In this Process Perspectives podcast Rod Hill, Master Black Belt at JEA Utilities, a Florida-based public utilities company and winner of PEX Network’s 2013 Deployment Leader of the Year, joins the program to talk about getting started with process excellence at JEA, how he

In too many organization, nobody – except perhaps the CEO - is really quite sure what the strategic vision of the company is and how it relates practically to the work they do on a daily basis. Does it matter? More than you might think, says the guest on this Process Perspectives

The ability to create brand loyalty is not often considered an essential skill for process professionals. But the guest in today’s programme says that process professionals could learn a lot from the discipline of marketing. In this Process Perspectives podcast, Delphine